Paying for prepaid minutes.

Heya,
I typically love my prepaid phone. Its nice to not be locked into a contract, pay when you want, etc. These past couple of weeks, I've been burning through a lot of minutes talking to my mom (a whole conversation = 15$ and all my minutes gone. You get the picture haha). I went to pay today after another lengthy convo which ate up all my minutes, and I'm told I've exceeded my "monthly payments" and they are "sorry I'm having difficulties"... Then click. So, for once in my life I'm actually seeing a phone company NOT want to rob you of your money!
I figured I exceeded it for "over the phone minute adding" and came on here to pay. Went to add money, get a response saying they were unable to add minutes, and to contact customer service, which I cannot call because for some reason you get charged to talk to your own phone companys customer service.
Kinda ticked off about this, because what am I supposed to do, wait a couple weeks until I can pay?
Anyone have any ideas?

All you have to do is go into any store supermarket or drug store and buy a prepay verizon card, its the one with the pictures on it. i don't know why customer service didn't explain that. If your mom has a verizon cell you can call each other all you want for 99 cents per day if you have the 99 cent plan. If you don't have a plan right now than your being charged 25 cents per minute. You should also beable to add minutes online but you would need a credit card for that. Here is the toll free number to call from a landline 1-888-284-6804 also you can have alerts put on the phone to let you know when your balance falls below a certain amount such as $5.00
You said customer service said you exceed your monthly mayments. According to the information booklet it says Minimun payment is $15.00; maximum payment is $250.00. You may replenish up to ten times or $600.00 in a rolling 30 day period.

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Atmamea::
If the information above doesn't solve your problem, you can also contact customer service. In most situations, you can request "call billing detail" at no (or low) additional charge, and your monthly bill would then automatically include detail for all calls, even though you're not paying an additional charge for them.
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Hello Thank you for posting!
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Why when Apple could not find my problem while it was under warranty must I know pay for support after the warranty is up now that the problem is known it was misdiagnosed?

I brought my macbook pro into the the apple store and left if overnight around 6 weeks ago (warranty expired 3 weeks ago). They did everything that I DO at home and found nothing that was causing my infinite pinwheel. Since the pinwheel is typically hardware related, I want to know why more was not done considering my macbook pro was kept over night. It seems that there is some hardware failing. I reinstalled the OS to help and it did for about 2 weeks, but now, everything is back to pinwheel. I don't care if I have to pay for the Hard drive replacement, but I had zero resolution.
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- repaired disk (there were some corrupt areas)
- repaired disk permissions (which is what the genius did)
- booted into safe mode and restarted
- turned power management off for the graphics (this did speed up the macbook a little)
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- at log in screen, when attempting to type password, the first character causes pinwheel for over 1 minute.
- Once I am "logged in" when my desktop begins to show, any attempt to click on the apple logo to pull up system info or start activity monitor causs several minutes of pinwheel.
- cmd-tab does not work when pinwheel is showing
- 10 minutes after boot, nothing continues to respond
Now, the one thing I shoudl point out...the macbook was hanging during itunes update and now the persmissions cannot be fixed.
Here is the real kicker. I have bootcamp installed with windows 7. Everything works as designed in windows. No hangs, no freezes, fast apps, good video. In fact, I can listen to itunes, while havingt every MS office application open and multitask in them all with no system degredation.
So my real question that apple cannot answer and maybe a real genius can...How can I get my macbook to run as intended.
Can a Hard drive that is on the verge of breaking run the partitions and operating systems so differently? Is this what happens to the stage coach (macbook pro) at midnight (expired warranty)...it turns into a pumpkin (windows laptop).
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I am very happy to report that my server connection tech, which I called via landline, informed me to : 1. Open Tools 2. Scan down to Clear Recent History 3. Delete All. That was it! Unbelievable! Six hours of searching through the Windows catagories. I checked the results on an internet site, and viola! It was gone! Mozilla Firefox seems to remember the usernames and passwords irregardless of the option window that asks if you if want it to remember the user and password. I finally got in touch with my friend and he said he did not answer yes to the window, even though he was aware of it. No damage. I surely do appreciate everyones' concern in this, now what seems to be, a very simple solution. Cudos to Firefox! Thank-you! P.S. I now have to enter my information at the beginning of any password protected sites...no harm done! My friend is now condemned to the 'user account' site! lol...

All I ask is that I get what I'm PAYING for, please........

First of all, let me start by saying I'll be very surprised if this actually gets posted. Took about 10 mins just to get to this point. Funny how of all sites, Verizon's load the slowest. You'd think they'd take extra measures to make this a better experience than getting asked over & over to log in after you already did, then it takes minutes (instead of seconds) just to load a page that needs another page that needs another page...
Here is my deal with Verizon. I've been a many-years customer of both home phone & DSL. Up until the last couple months I've had some issues, nothing that couldn't be resolved, but for the last couple months my internet is so slow it's like being back on dialup, ugh.. About 10 days ago I finally got fed up enough to give them a call.
Something I need to say first, about out-sourcing. I'm not a fan of it but I understand to an extent why it's being done. All I ask for though is that when I do talk to someone I can at least understand what they are saying to me. That's really important to me, I'm sure it's important to you as well. When I say "you people" I mean Verizon people, I'm not referring to anyone's race, color, etc., etc.,...
OK...so I call them up & 1st guy is "DJ" he said that was what to call him since after 3 tries I still couldn't pronounce his name correctly. I could understand him for the most part & I really do believe he tried his best to help me with my problem. I was on the phone with DJ for I dunno, an hour, maybe hour & 1/2.
Looking back on it, I don't think he was the best informed person, I don't think any of them were. We talked & I let him access not only my 2 yr old desktop but my precious not even 5 month old laptop. We tried this, this, that, that.....it was just a big run around IMO. DJ dumped my temp internet files, cookies, blah blah blah.......same on laptop. Finally, after all the time on the phone he did exactly what I knew would happen. He opened up my gateway page & said "see where it says you're getting this speed, etc? That's what you're getting." I don't care what that page says, I'm not getting what I'm paying for!
Due to the crappy service I've been getting I do speed tests daily & do them several times per day. I use speedtest.net & also internetfrog.com as well as a couple others if I need them. What amazes me is that after running me around on the phone for well over an hour, they wind up opening my gate page & then blame me, my 2 computers, my ability to see there's a real problem here. I was asked to subscribe to a "professional tech service" of some sorts at $14.99 a month & was then told that's all that could be done for me. I was then transferred to the so-called supervisor who was nothing short of RUDE, I was happy to finally end my call. The next day a woman called, I could barely understand a word she was saying so I told her I wasn't up to talking & hung up.
Call me **bleep** but I decided to "upgrade" my service. It said for 6 months I'd get a $10 rate reduction (which is cheaper than my current pkg) and I figured I'd at the very least, get better than what I was getting for only a few bucks more. WRONG!! They kicked in my new "better" pkg last night. I do get better speed test results but only at "non-peak" times & even then, they are sketchy.
I haven't done a ton of reading as of yet but so far my impression is they're over loading the hubs in my area, too bad for me. My speed tests are no better now than what they were before I "upgraded" my service. A good example is this...it took 25 mins to download a 20 mb file...tried on both computers & it was the same for each of them. If I had just one computer then sure, maybe I'd blame it on that. I have a 2 yr old desktop with XP that has never given me any problems, I do my scans & keep things running smooth. My laptop has W7 & isn't even 5 months old. You can't tell me that both are simply "screwed up" and need professional help when I know **bleep** well it's not on my part but is on Verizon's!
I am stuck with Verizon due to where I live, what options are actually available at this time. All I am asking for is that I am given what I'm paying for, what they say they're willing to provide. I do not appreciate all the running around, the bad accents with less than understand spoken words of what they consider to be "english"....I can't understand wtf they're saying to me! So frustrating, it really is. *sigh*
Sorry for the rambling but if you've read this far I think you're in the same boat I am. They used to be a company I truly did admire, now I'm just wondering how to dump them. I'm very sad about this, I can't count on Verizon any longer to be reliable & more important...that they care other than me paying my bill. ~Laurie

LauriesWorld wrote:
First of all, let me start by saying I'll be very surprised if this actually gets posted. Took about 10 mins just to get to this point. Funny how of all sites, Verizon's load the slowest. You'd think they'd take extra measures to make this a better experience than getting asked over & over to log in after you already did, then it takes minutes (instead of seconds) just to load a page that needs another page that needs another page...
Here is my deal with Verizon. I've been a many-years customer of both home phone & DSL. Up until the last couple months I've had some issues, nothing that couldn't be resolved, but for the last couple months my internet is so slow it's like being back on dialup, ugh.. About 10 days ago I finally got fed up enough to give them a call.
Something I need to say first, about out-sourcing. I'm not a fan of it but I understand to an extent why it's being done. All I ask for though is that when I do talk to someone I can at least understand what they are saying to me. That's really important to me, I'm sure it's important to you as well. When I say "you people" I mean Verizon people, I'm not referring to anyone's race, color, etc., etc.,...
OK...so I call them up & 1st guy is "DJ" he said that was what to call him since after 3 tries I still couldn't pronounce his name correctly. I could understand him for the most part & I really do believe he tried his best to help me with my problem. I was on the phone with DJ for I dunno, an hour, maybe hour & 1/2.
Looking back on it, I don't think he was the best informed person, I don't think any of them were. We talked & I let him access not only my 2 yr old desktop but my precious not even 5 month old laptop. We tried this, this, that, that.....it was just a big run around IMO. DJ dumped my temp internet files, cookies, blah blah blah.......same on laptop. Finally, after all the time on the phone he did exactly what I knew would happen. He opened up my gateway page & said "see where it says you're getting this speed, etc? That's what you're getting." I don't care what that page says, I'm not getting what I'm paying for!
Due to the crappy service I've been getting I do speed tests daily & do them several times per day. I use speedtest.net & also internetfrog.com as well as a couple others if I need them. What amazes me is that after running me around on the phone for well over an hour, they wind up opening my gate page & then blame me, my 2 computers, my ability to see there's a real problem here. I was asked to subscribe to a "professional tech service" of some sorts at $14.99 a month & was then told that's all that could be done for me. I was then transferred to the so-called supervisor who was nothing short of RUDE, I was happy to finally end my call. The next day a woman called, I could barely understand a word she was saying so I told her I wasn't up to talking & hung up.
Call me **bleep** but I decided to "upgrade" my service. It said for 6 months I'd get a $10 rate reduction (which is cheaper than my current pkg) and I figured I'd at the very least, get better than what I was getting for only a few bucks more. WRONG!! They kicked in my new "better" pkg last night. I do get better speed test results but only at "non-peak" times & even then, they are sketchy.
I haven't done a ton of reading as of yet but so far my impression is they're over loading the hubs in my area, too bad for me. My speed tests are no better now than what they were before I "upgraded" my service. A good example is this...it took 25 mins to download a 20 mb file...tried on both computers & it was the same for each of them. If I had just one computer then sure, maybe I'd blame it on that. I have a 2 yr old desktop with XP that has never given me any problems, I do my scans & keep things running smooth. My laptop has W7 & isn't even 5 months old. You can't tell me that both are simply "screwed up" and need professional help when I know **bleep** well it's not on my part but is on Verizon's!
I am stuck with Verizon due to where I live, what options are actually available at this time. All I am asking for is that I am given what I'm paying for, what they say they're willing to provide. I do not appreciate all the running around, the bad accents with less than understand spoken words of what they consider to be "english"....I can't understand wtf they're saying to me! So frustrating, it really is. *sigh*
Sorry for the rambling but if you've read this far I think you're in the same boat I am. They used to be a company I truly did admire, now I'm just wondering how to dump them. I'm very sad about this, I can't count on Verizon any longer to be reliable & more important...that they care other than me paying my bill. ~Laurie
I could have written this EXACT same message - down tot he "upgrading my service" for less money than I was currently paying, I figured, it couldn't hurt, right?
wrong
The CS guy told me that my wirespeed modem was still "the best they had" (which is a joke as I don't even think they offer this anymore.
At least now, I am paying for 1.5mbps and I'm not getting it. They WILL refund this money every month until I get something. I'm simply not going to pay it anymore.

Terrible Customer Support and now I have to pay for their mistakes

A friend told me about a promo plan she was on, it was the 20 off data plan. So I got interested and called in to get some information about it. I ended up signing up for the plan around Jan. 27th. I then noticed that the iphone 4 was available for pre-order on the 3rd. I ordered it and received it on the 7th. Called Verizon on the 8th and let them know I received a defective phone. I was told several things by different reps about how this was going to be replaced. First they told me if I gave them another 326 dollars, they could get one shipped out the same day. Then after my call dropped I called back in, I was told that if I gave them another 326 dollars, they could get one shipped out on the 10th. I agreed and gave them my cc info. Since I did not have a working phone they put my account in suspension so I wouldn't be charged for service that I couldn't use. I guess there were problems with the fact that my account was in suspension, so they tried to call me on my iphone 4 number that was never activated and didn't work, even though my ATT number was in the notes and on my account. So the 10th came around and I called in to see why I didn't have a phone. They told me about the problem and assured me that I would receive a working iphone on the 18th, once again I did not receive a phone. Called in and I was told that they again made some mistakes and I would have a phone on the 23rd. Well guess what? No phone came on the 23rd. I finally received a phone on March 1st. Guess what? If I talked for over 5 minutes, this phone got so hot that it was uncomfortable to hold. On top of all of this they could not get my voicemail to work.
At this point they still have not refunded me for my first defective phone that I had sent back a month ago. All of the refunds that I was promised for service that I could not use were not applied. I have spent about 6-8 hours on the phone with this company trying to get a working phone. After having the second defective phone for 9 days and this nightmare I was in, I told them that I could not allocate anymore of my time trying to get them to do their jobs correctly. I wanted to return this second defective phone and I would be going back to ATT. They told me that I owned the phone now and I would have to pay the 350 dollar ETF. I laughed because it took them 21 days to get me another defective phone after I received my first defective phone. They kept making mistakes to force me outside the 14 day return window, not me. At this point its just laughable. I happened to be at an apple store picking up one of the new macbook pro's and I told them about my phone that could be used to start campfires. They ran some test's on it and replaced it on the spot. Keep in mind that at this time I was in a Verizon area and my voicemail still would not work. I got home and called them about it and my house is located in an extended area. They told me that I would have to go back to a Verizon area to setup my voicemail. So off I went. 2 hours of driving and I got the same message. I then went back to said apple store to see if they could help me out since I have wasted so much time and gas money because of the incompetence of Verizon employee's . Apple offered to call Verizon and get this straightened out. They spent over an hour with them and they still could not get my visual voicemail to work. They tell me that they are going to start a trouble ticket with the engineers and I would be receiving txt messages and calls throughout the day as they work on it. So I go back home and get a call back from someone I spoke to the day before that told me that I needed to be in a Verizon area to get my voicemail to work. After apologizing and telling me they couldn't let me return my phone or let me out of my contract for all the troubles I have. Keep in mind that I still do not have voicemail. He did however tell me that he would take care of my gas bill that was over 100 dollars for the 240 mile round trip. I faxed in the gas receipts but still have not got compensated for that and I'm not holding my breathe. This same person also said that the warehouse was having problems with the returns and thats why I haven't received my refund for the first defective phone but that I would be receiving the refund for it today. Still haven't got that...
So a couple days go by and I call in again to see if I can get my visual voicemail working because I never received a txt or phone call about it. The first person in tech support told me that it shouldn't matter that I'm in an extended network and that it works off of the data side. So he can't get it working and transfer's me to higher level tech support. This clown tells me that visual voicemail does not work through the data side and would only work in a Verizon area. He checks my account and there was no record of a trouble ticket from the other day. Which is not surprising, so he starts another trouble ticket and about 1 hour later I finally have working visual voicemail in my extended network. It only works when I'm on my WIFI. So the next day I leave my house and notice that my data is no longer working. Well I call in again for the 300th time, I get no help but they offer to send another phone. It's amazing that my data stops working the day that they do stuff to my account to get my voicemail working.
I have about $650 dollars invested in getting 1 working iphone 4. My first bill was about 236 dollars for 13 days of service that I actually used. Man what a great experience this has been.
Verizon take this phone back that you cannot get to work and refund my money please.
or cancel my service and waive the ETF so I can go back to ATT. I shouldn't have to pay for your employee's mistakes.
I DON'T HAVE THE TIME TO CALL IN EVERY DAY TO GET A WORKING PHONE. I IMAGINE I HAVE SPENT OVER 8 HOURS CALLING YOU GUYS TO GET A WORKING PHONE. IS THIS NORMAL FOR VERIZON CUSTOMERS? I THOUGHT ATT WAS BAD ABOUT TELLING YOU ONE THING AND DOING ANOTHER BUT THIS IS JUST UNACCEPTABLE! I NEVER THOUGHT I WOULD SAY THIS BUT I REALLY MISS ATT!

First, you should be aware that for the most part, posting on here you are not talking to Verizon. This is a user forum and occassionally you get employees that post in response to threads. But in this case, if they do respond they will tell you to respond to a private message they send you with some information so they can further help you on the phone.
There are a few things odd about your situation, but hopefully they are things that can be resolved. Were you aware prior to opening a VZ account that you were not truly in a VZ area? I'm not sure about the voicemail thing not working if you are not in the VZ area, but unless you don't spend much time in your area I think that alone would detour me from wanting service with a company that I can't use some features because I don't have true service where I would use it most. To get clear info on this you should ask that detailed infor be sent to you in writing telling you of the inability to receive certain features in your home area.
As far as a rep telling you that you would be reimbursed for the gas you used...I have never heard of them doing this regardless of how far you had to drive, but hopefully if you were told this it will be resolved.
As far as them telling you that you own the phone...if you truly want to cancel service and you have proof that the reason you did not have 14 days to return the phone was because it took them 21 days to send you a replacement then you should honestly have no trouble getting this taken care of. Escalate the issue. On the otherhand, I think it's odd that they told you they wouldn't send you another phone until you paid again...maybe this is a new thing because of the iPhone but usually they will ship you a replacement with instructions for how to return the defective phone. If that phone is not received within 10 days (I think) they charge you the full retail price of the device. Again, they may have changed this for the iPhone.
Your bill for $236 for 13 days of service...a little curious how that is possible. What exactly were you charged for (perhaps it is a prorated bill for the 13 days and then the next full month in advance....which is not so odd when opening a new account)? Without knowing what plan you have in the first place it's hard to tell if this is an odd bill or just the pains of a first bill. I would have to think it is for far more than just 13 days of use.
I get that you don't want to or don't feel like you have the time to have to get this straightened out, but unless that amount of money means little to you I would think one way or another I would find the time to get this resolved once and for all. You may not like this part, but if you weren't really aware of how VZ worked in your area before switching to them then I would wonder why you didn't do a little more detailed research before making the decision to switch and knowing the choice would have to stick for 2 years unless you paid an ETF.
Finally, as far as the phone working or not working...you said that Apple gave you a working phone. You also said that the voicemail was finally resolved. Currently, the issue appears to be with data. Are you sure that it's the phone that has the problem? Or is it the service in your area? You need to be very sure that your area, being that it is NOT a VZ area truly does not have a high instance of issues for certain features. Data would fall under one of those features that may or may not work if you are not in one of their areas I would think. If it is the phone, and everything else combined is completely correct and easy to prove then you can try escalating the issue with VZ once more. If all else fails, you can probably file a complaint with the BBB (read the terms of your contract first to be sure). I am not sure how the BBB service works for wireless conflicts, but you can easily find this info on the BBB website. Also, if the BBB is not an option you can check for other remedies. Someone on another thread sent an email to someone higher up in the VZ network (can not recall whom but the thread is fairly recent) and was able to get help with an issue they were having. First things first, find a little more time and contact VZ again. Insist that your issue is escalated. If you are told a case or something is opened request the case #. Record the name of every rep you speak with, the date and the time. This is something you should always do regardless of the company as the more info you have available in regards to your contacts, the better prepared you are for any issues. Good luck with everything.

I have been paying for two edge agreements for the past 3-4 months AND i have not gotten a reimbursment for anything...

10/11/2013
Debit Card Transaction
VERIZON WRLS 08253-01 800-9220204 CA 10/09
$92.30
On October 11th I started an EDGE agreement for the NOTE 3. I make a $92.30 payment over the phone (which is listed above). The lady said it would arrive two days after the phone comes out. It didn't show up two days after it came out and my little Droid X went dead on me. I called customer service and asked if the phone has been shipped yet. They said it has not. I asked if I could pick it up in the store instead. They said yes. They said they would cancel the shipment so I can pick it up in the store. I end up going to the store at Torrance Crossroads and I was just about to get the phone. Then sales rep was trying to force me into buying the case and charger package that was a deal with the phone for $100.I said no and he got hurt and quiet over it. 5 minutes later he comes up to me saying the edge agreement is not cancelled and they can not give me the phone. I asked if there is anything he can do or call customer service and verify because customer service told me it could be done. He said no and walked away.
I call customer service and they say that they stopped the order and told me to go back to the store and try again. I did not wanna see the sales rep at Torrance Crossroads so I go to another Verizon store on hawthorne blvd in Torrance. I try the same process and the same thing happens. I tell them to call customer service and verify what is going on. I wait for 2 hours while they talk to customer service and the financial department. They tell me they will start another edge agreement on my girlfriends line and give me the note 3 so I can use it on my line. They said they waved the fee through some promotion since I went through a lot of trouble getting the phone and I should be getting a check in the mail for the $92.30 I paid on 10/11/13.
Ever since then I have been paying for two edge agreements at $29.16 a piece. I have also been paying an extra $8 for insurance on a note 3 that I do not have. I have not gotten reimbursed the $92.30 I paid on 10/11/13. I have been calling customer service since December and have not gotten any where. Today was the last straw when the guy put me on hold and I ended up getting transferred to the sales department... What should I do? Is there anyone that can actually help my situation out. I already suspended my line and will do so for the next 5 months until this is fixed.

@Dakotaep
I am so sorry to hear of your experience with purchasing your new Samsung Galaxy Note 3! This definitely should have been resolved in your first call to us. I would be glad to review your account and ensure the Edge Agreement is corrected. Please accept my "Follow" request and send me a direct message so I can further assist. Thanks!
AnthonyTa_VZW
Follow us on Twitter VZWSupport on Twitter.

Forcing customers to pay for a phone and/or data package they don't want or need

By their practices Verizon is forcing customers to pay for more than what the customer wants or needs, and at the same time giving the customer less of what they want or need.
I've been a Verizon Wireless customer for years. Everytime my 2 year upgrade is due I check what phones are available. It seems that as time goes by there are less and less Basic Phones with a qwerty keyboard, music player, good camera, and video. Now, there are only 3 phones to choose from that don't require a data package: none of them have a camera over 1.3 megapixels, none have video, and ALL had HORRIBLE customer reviews. Those reviews tell me I'm not the only disgruntled Verizon customer.
I've had Verizon phones that I liked in the past; right now I have a Blitz. I settled for that one because it was the best of the few bad choices available at the time. My most recent 2 year contract has been over for 5 months so now I'm on month-to-month with no contract, which is awesome. But my phone, which I like for the most part, doesn't work right.The problem is the earpiece speaker quit working as soon as my contract was up (maybe a software timebomb to force me to get a new phone?) so I took it to a repair shop to get it replaced. They replaced it but that speaker died after 2 months and since the phone has been discontinued (grr!), there is NO chance of getting a new speaker. That wouldn't be such an issue if the Bluetooth function had ever worked, which it never did. I recently broke down and decided I'd settle on something, so I tried the KinTwo (one of my 3 choices) but it sucked immensely so I sent it back.
So now I'm forced to buy a phone (with Some of the features I need, because it's obviously impossible to get ALL the features I want/need in One phone) that I don't like; AND pay for a $10 -$30 data package which I don't want or need, and can't afford; AND forced to sign up for a new 2 year contract. I'd rather go with Pay As You Go because I barely use any 'minutes' (I do more texting than talking, which is why I need a good qwerty keyboard) but I'd have to pay over $350 for a fairly decent phone.
HEY VERIZON, How about providing more than 3 choices of phones that don't require a data package? And how about making those phones GOOD QUALITY and not the garbage you're providing for sale now?
I'd like to stay with Verizon because they DO have the best service area compared to the other Big wireless phone companies . I've been with AT&T and the service area is really not as good. I even did comparison research for a college course's Final Project because I wanted to know which company had the more truthful claims about their coverage area. I live in the Sierra foothills and reception is a big issue with a lot of people here. I've talked with customers of the other companies and they all agree I should stay with Verizon. But if Verizon can't offer any good phones then I might as well switch to another carrier who may have more concern for their customer's needs. Even after giving us few choices of devices, charging high prices, and gauging us at every opportunity, they give us less incentive to stay a loyal customer. At least AT&T has roll-over minutes, Criket has 'no contract' service, and TracPhone has no contract/Pay as you go service with inexpensive phones.
So please excuse me while I go to the other carriers' websites to see what they're offering...

JF2mad wrote:
Marilee
You are spot on. Verizon wants to squeeze every dollar it can from it's customers and customer service can take a DISTANT back seat to greed. I have a Chocolate Touch which I got a few years ago(before it REQUIRED a data package). I had activated a different phone which I ended up not liking and when I tried to re-activate my Chocolate I got slammed with the required data crappage..er package. I had to fight to get the data BLOCKED and the phone activated again.
Wifi is all over but all the phones that have Wifi that Verizon sells require data packages too. I REFUSE to give Verizon $30 minimum for data when I have no need for it. If they had ANY CLUE about customer service they would simply allow you to buy whatever phone you wanted from them(or others) and activate them with data blocks.Until they do I guess I will either be stuck with my old phones or go provider shopping. Which I am sure Budone will find great satisfaction in.
On that topic. I am amazed that Versizon sits back and lets your apathy and disrespect of ANYONE who does not kowtow to the company line as they seem to. You are a "gold user" so clarly you are some sort of Verzion demi-god. Gotta say, there is not one word of disrespect in what I wrote. I do not puke on anyone, BUT I do present a different view than you or the OP may be willing to see with your, "Woe is me, have pity on me, and let me do what I want, if not involve the government to protect myself from myself attitude."
If you took time to look at posts of mine, I have had VZW in my crosshairs a few times, but they made it right. All in how you present yourself. Personally, I am willing to bet that corporate suck ups like you are the very reason many people finally DO make the break from Verizon. Your habit of puking all over people with legitimate complaints and the tolerance of same on this board lead ME and I am sure others to feel that your dismissive attitude is acceptable to, if not encouraged by Verizon in General. And yes, I have been edited in the past. But there was NOTHING in my prior post that has anything you state in it. You just dont like what I said. That is not towing the company line, that is knowing it costs a Ton of money to get a new deivce to market and data plans helps recoup the cost and allows upgrades and LTE to be deployed. You would be upset if you could not use your phone where there is NOT any WiFi.
Even though I have had issues with Verizon's service and corporate paradigm(especially the companys determination to exthort every penny it can from me), almost every Service Rep I have spoken to has been considerate, friendly and helpful. There have been one or two who, when I broached the possible need for finding a new provider, seems unconcerned, but in general I have been made to feel valued by the people I have spoken with. {please keep your posts courteous}
As for the demi-god comment, maybe I can get a MOD or ADMIN to change me from Gold to that!

CS4 randomly hangs for many minutes at a time

I've been doing a number of editing jobs on CS4 for a while now. Started out on a mac but happened to have a pretty decent Windows 7 system on hand so I decided to use that. Here are the specs:
Windows 7 (64-bit)
Intel quad-core i7
6 GB RAM
CS4 installed on 1TB C drive
Project files and scratch disk on striped volume consisting of 3 500GB SATA drives
This setup was performing spendidly on the first few projects I did, but seems to be bogging down as I work on more projects, even though the available disk space doesn't seemed to have changed much. It seems to bog down more on large projects.
What I'm noticing is that as I browse source files and try to set in/out points etc., CS4 will play for a little while and then hang for many minutes at a stretch. It will eventually come back and be usable for a short while but then hang again.
The strange thing is that when it is hung, the system resource monitor shows that the CS4 process is not responding, but it shows very low CPU usage on all cores and no surge in memory usage. Disk I/O also remains relatively low, leaving me at a loss to explain the hangs. I experienced something very similar on CS4 for mac when dealing with these same projects.
The projects have a lot of DV footage split into 2.6GB chunks that I am concatenating together. They also have some HD MJPEG AVIs that I captured using a Black Magic Intensity Pro card.
I should also add that when I finally do get the projects finished and start rendering them, the rendering is very fast overall, which confirms my theory that my machine's performance is more than adequate and these hangs are due to bugs and I/O bottlenecks in CS4 itself.
Needless to say, this is very frustrating. I have less of a problem if a program needs to do something and explains to me why I need to wait while it does it, but I don't like my programs to go away for hours without telling me where they're going.
Adobe people, if you're listening, please respond to this. I have seen a number of other complaints about similar issues. At least let us know if you're aware of these issues and what you are doing about it.
Thanks,
Carl

Well, any progress is good, eh? For MJPEG's, most of us will recommend either the MainConcept, or the Morgan. I wonder how the BM MJPEG CODE's would work, without the card - just thinking there? BTW - more users like the MainConcept by a few.
As far as Adobe goes, if they are going to put up a forum, in my opinion, they should be actively monitoring it and responding to issues. Otherwise it becomes more of a liability than an asset and merely serves to call attention to their own obliviousness.
You make a good point, but I feel that Adobe sees these as an asset in that the best T/S work is done by other users. I always suggest that anyone having any issue with an Adobe product, stop by the fora first. Most never need to go any farther. For tons of free T/S, Adobe pays for the servers and the administration of the fora.
Still, and this is between just you and me, I'd love to hear that there are some "monitors," who do read. As I mentioned, this forum is blessed to have the few Adobe employees, that we do. Photoshop has Chris Cox, one of the developers of PS. Even in his role, however, I believe that he only offers solutions and explanations, and does not "take notes." One exception was when he was compiling a list of "problem fonts" for PS, and asked for contributions with full details on what problems they caused.
When a new upgrade, or an update is issued, we do see more Adobe representation here. It usually starts with a post that something is coming out, and as many details, as are possible to divulge, are given. As we draw closer to the release date, more details are often forthcoming. This presence usually stays until after the release, and we get to comment from the trenches, how the update/upgrade works. Then, I know that notes are being taken. After a bit, that presence fades (as far as we can tell, but who knows?). Sometimes I wonder about those shadows on the wall in the Video Lounge... oh wait, those are just grease stains from the yoodles.
Good luck on your Project, and please keep us updated. My brain just keeps coming back to the MJPEG's, but they probably are not part of the issue.
Hunt

Why doesn't Verizon offer any Contacts backup solution for prepaid customers?

So I used to be on a contract plan, had my branch office close down, went out of work, and ended up having my contract lapse (this was a couple years ago). After all the monthly service charges for two lines mounted up before Verizon actually shut off the service, combined with early disconnect penalties and the like, the final bill was like $1100.
I wasn't about to pay this, so I ended up switching to a prepaid plan. I understand that prepaid services naturally will carry certain limitations and restrictions of service as compared to contract plans, but one of the most absurd and ridiculous limitations is having no way to backup contacts, whether in general, or when switching devices (particularly from Android to Apple, or vise versa).
As soon as I switched to prepaid, the Backup Assistant feature designed exclusively to backup contacts stopped working. To add, the Verizon Cloud service is not available for prepaid customers. You would think as small as a vcf namecard file is to backup, that either 1) Verizon Cloud should be accessible to prepaid customers, maybe not to the extent of backing up photos, etc., but at least to backup contacts, or 2) enable the original Backup Assistant feature for prepaid customers to backup contacts.
I'm now switching from an Android device to an Apple device, and Verizon is offering me no solutions to backup my contacts, other than a customer service rep telling me I could try taking both devices in to a store to see what they could do, but promised nothing in regards to them actually being able to do it. Android to android is simple, as you can export your contacts to an external SD card, and then import them back in via the external SD. But when switching to apple device, you can't do that. There's also no indication I could import contacts from Gmail to an apple device.
Even after getting gouged with an $1100 collection debt from Verizon due to an unfortunate loss of job, I stayed loyal to them, continue to reach in to my pocket and send them money every month for the last 2 years on prepaid, yet I can't even backup my contacts? It's completely absurd.

if you have an iPhone you'd just do it through iCloud( I ssume ) and if you have Android you'd just do it through your Google account

Paying for prepaid minutes.

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