Payment arrangement for Friday 05/09/214 to the $100.00

Would like to make a payment arrangement for Friday 05/09/214 to the $100.00

*611 or call 1-800-922-0204
No one can assist in this issue on a community forum.
Good Luck

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CC&B - Break Payment Arrangement algorithm customization

***** Since Utilities discussion forum is archieved (post / reply disabled), I am forced to post my question here. *****
Hello,
We have a requirement to implement Payment Arrangement setup for a water utility. The utility is following Open Item Accounting practice. They want to implement the PA in such a way that all the unpaid bills should be covered by the PA setup. This feature is usually implemented in Balance Forward Accounting practice if the PA is created using “Payment Arrangement for Bills” feature.
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Can this algorithm be customized? Your guidance will be greatly appreciated.
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Ninad.

Thank you for reporting the problem! I've submitted CR 6642662. It should be visible on web in a day or so.
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I am trying to understand payment arrangements in CC&B. I have read the help docs, etc, but there is no clear explanation of how to tell how much an individual owes when they break a payment arrangement and how to understand it from the aspect of current amount and balance and payoff amount and balance.
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Hi there
I’d be happy to help with your payment arrangement! It sounds like you wanted to change the payment date for your arrangement?
After the due date, only the payment method can be changed online on a pending payment arrangement. For all other changes, please call 611 for assistance. As this now passed, I hope you were able to successfully complete your payment! If not or you have any other concerns, please let us know!
Thanks,
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I'd suggest that you contact Financial Services for payment arrangements.
Financial Services
866-266-1445
Mon - Fri: 8 am - 8 pm ET
Sat: 8 am - 6 pm ET
Sun: closed

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Please clarify:
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2) Is the payment method used for the first time?
3) Are you using the same house bank for this vendor, that is used for other vendors in this payment method?
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Disconnected for Financial Hardship: No Way to Make Payment Arrangements

Lately, I have been sick a lot missing substantial chunks of my paychecks and it's been increasingly difficult to keep up with my ~$130 monthly bill that includes high speed internet and cable TV. On June 24, 2015 Comcast suspended my service because I had a $202 past due. However, I couldn't pay that amount until July 3rd, when I would get my paycheck. Normally, with other companies (like my cell phone and electricity providers) I can work out payment arrangements, setting up automated withdrawals from my debit card or electronic checks on the dates I know I have enough funds to pay. Well, it was impossible to do this with Comcast, either on the phone or emailing the We_Can_Help customer service address. I was even told that on July 3rd I would have to pay $341 instead of $202 because the system would generate a new bill on July 1st. I've been a customer for 13 years and was very displeased with the treatment. I've always paid my bills and caught up with them when late. Plus, I did express my willingness to pay, providing precise dates as to when I could make my payments. So, I filed complaints with BBB and FCC. Eventually, on the fifth day since my disconnection, a regional executive got in touch with me and was able to get my service restored against my promise to pay $202 on July 3rd, which I did. Lo and behold, not even a week later, I was disconnected again, this time being asked to pay $138. Luckily, I was able to reach the same executive who was expecting a follow-up call from me, and she managed to restore my service again. That didn't last long, though. On Monday, July 20, my service was suspended for the third time in less than a month, and, of course, reaching out to customer service didn't help. Since I was out sick a lot, my next paycheck will be super low and I can't afford $138. I can pay half of it, though, and the other half on August 14, when I get the following paycheck. Nobody at Comcast seems to be able to note this down and restore my service, though. I should also mention that I've desperately tried to cancel my cable TV so it would be easier for me to catch up with my bills, but I was told I have to pay all the past due bills in full before I can make any changes to my service (never mind Comcast bills you one month in advance). So, the bills keep piling up and with late fees and all, it's really a struggle to catch up. Also, the 5 days I was without service were not deducted from my new bill. A fast home internet connection is a must for me because I'm currently freelancing in addition to my part-time steady job and am taking an online class. I'm tired of being disconnected without notice and for several days at a time when I'm actually proactive and trying to set up payment arrangements. I've filed new complaints with BBB, FCC, the Consumer Financial Protection Bureau, the Federal Trade Commission, and even the VA and PA office of the Attorney General, but these things take time and I have urgency to get my service back. There should be a way to schedule payments so that I catch up with my bills without losing service!

So, after I posted this, I got a call from an alleged Comcast executive who identified herself as "Stacy" (no last name). I'm not sure what prompted her to call me -- whether it was the above post, or one of my numerous complaints. "Stacy"'s reason for not wanting to restore my service is that I "promised" to pay the $139 on July 17, but I didn't, so that's a breach of contract and I will never have my service restored until I pay in full. She couldn't care less that I could pay that amount only on August 14, and by then it wouldn't be enough to get me back on because a new bill would be generated and the past due would increase. When I told her that I can't afford to be without the internet for so long because I need it for work, she had the nerve to say that my internet is "for entertainment". Says who? I freelance and I occasionally work from home for my part-time job, too. I don't own a business, so it's more cost effective for me to just pay for residential high speed internet than a business plan. Ms. "Stacy" doesn't live with me and has no right to infer that I use my internet "for entertainment" -- she can't possibly know how much time I spend on it working or studying vs watching cat videos on YouTube! Also, just to clarify, I never "promised" to pay the whole $139 on July 17. I said that would be the first day I could make a payment because I was getting a paycheck, and I did mean to pay as much as I could, but my electricity would be shut off if I didn't pay at least $70 and that took priority. At least, Dominion accepts payment arrangements and works with you splitting the payments as you can afford them. When I complained that I'm never allowed to downgrade my service and cancel my TV until I pay the full past due amount, "Stacy" said "TV and internet is the same" which is not because I would save $30 a month if I only paid for internet. Then she tried to blame me for not calling to cancel when the service is working as opposed to disconnected, which I have done an infinite number of times. In the end, she adamantly denied to restore my service and told me if I want to find a lawyer to help me with this, it's my right (but it didn't seem to concern her, as in her mind Comcast is right and maybe too powerful to be deterred by a lawsuit). I did let her know that this is very bad customer service and now I want to let know whoever reads this, too. After this conversation, I called to cancel my service and the retention representative I spoke to had more common sense and waived the late fee on my past due because I've been with Comcast for 12 years and I'm behind - what? - maybe a month, month and a half? Big deal! I've really been through health issues and financial hardship and all I'm asking is to get at least my internet restored so I can work from home and study online instead of losing money and falling behind with my classes and homework. I'm not asking to get away with not paying my past due. I will eventually catch up. What's the difference between paying half of it on July 31 and the other half on August 14 or paying all of it on August 14? In the end, Comcast would still receive the same amount that I owe. It may not be Comcast's policy to accommodate such payment arrangements, but life happens and customers can get ill, lose their jobs, have unexpected expenses, etc. A company with a heart who really cares about its customers should have a policy in place to help and retain such customers during a rough patch. I know Comcast proudly offers high speed internet access for $10 a month to families with at least one child who qualifies for a free meal or a subsidized meal at school. That's great, but there are many more people who struggle financially and they have the same rights to access the internet, especially if they use it to work and study. From now on, I'll be happy to discourage anybody I know from signing up with Comcast or suggest they switch providers if they're lucky enough to have a choice (unfortunately, I'm not). I may not get my internet back, but I'll take advantage of every free wireless spot and my cell phone service to post my story to any available public forum so that everybody knows how horrible Comcast's customer service is. Well, not everybody is horrible -- the reps I talked to last night after "Stacy" called me (one from Retention and one from Collections) were actually pretty nice and reasonable, but they had their hands tied by company policies and couldn't do anything to help me restore my service. I know losing a customer is no big deal financially for a giant like Comcast, but business isn't just about money. It's also about ethics and satisfying/retaining customers.

Customer Service Billing Payment arrangement made 7/22/15 for 8/11/15.

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You should contact customer service about this before late fees and service cancellations kick in.

Auto payment returned for non sufficient funds

Help! I had an issue with my checking account this past week causing my Verizon payment to be returned for non-sufficient funds. By Friday I had the issue was cleared up with the bank and they reversed all the non sufficient charges due to this problem being an error on their part. I don't know what happened to my verizon payment now since it was one of the payments returned for insufficient funds? It is showing on the verizon web site as paid. My checking account is not showing it as withdrawn from my account a second time. I've never been late or had an issue like this. I don't know what to do. Will my auto payment be resubmitted? Will my service be suspended? Right now it appears that everything is paid, but I know from my bank account that the October payment has not been withdrawn and I've already received my next months bill and it the regular bill. Any advice? Thanks!

Hello camh104!
I, too, know that sinking feeling when you get notification of a bank error- and many thoughts start coming to mind, especially about your other bills that are en-route. So I completely understand how you feel in this situation.
A thank you goes out to Leiko27 for the information provided. I would like to add some information if I may.
I, too, would recommend checking your balance by dialing #BAL., or 1-800-922-0204, option 1. If the balance due is different than the amount of your bill, chances are good that the payment got reversed and the amount was added back to your balance.
Now, when a check is returned for Non-Sufficient funds, a $25.00 fee is billed to your account. However, since your posting mentioned that the issue was a bank error, we can waive any charges for a returned check if documentation is faxed on the bank's letter head confirming the bank error. Just so you have it, the fax number, if needed, is 1-847-706-7276. If you do need to fax the information, please do not forget to include your name and mobile number.
I would also recommend that if you do find that the balances are different and the check was returned, that you give our Financial Services Department a call directly. Their number is 1-866-266-1445. Their hours of operation are:
M-F: 8:00 a.m. - 8:00 p.m. ET
Sat: 8:00 a.m. - 6:00 p.m. ET
Sun: Closed
In these situations, we are always willing to work with you and make sure all is well with your account. In the meantime, please get documentation from your bank stating that it is their error, so we can credit any fees if they are charged.
I hope this information is helpful. Enjoy your day!

HT1918 plz i want help , how can i use credit card visa , im try to fill blank no. card information when i finish appear me msg ( the payment card you entered is not valid in israel p;ease provide avalid payment card for israel , im from palestine ) plz s

plz i want help , how can i use credit card visa , im try to fill blank no. card information when i finish appear me msg ( the payment card you entered is not valid in israel p;ease provide avalid payment card for israel , im from palestine ) plz solutio?

Oh thank god i am not the only one with this problem. It started with me on Saturday (aug 28) and still, no solution.
I live in the border with the USA so i’ve been using my itunes account with a USA debit card and then it started with that **** declined CC problem =S
The funny thing is that i’ve been trying to change countries, setting my account to Mexico and it would still say that the CC are declined. Tried 2 USA cards and 2 Mexican cards, no results =S
Wanna read something funny. I even tried to create a brand new account based in Mexico, with another email address and it still wouldn’t let me, tells me my cards are not valid……..the **** apple!!! i cannot update any app and i just got my iphone 4 on friday last week and i am dying to try new apps.
So far I’ve sent 2 emails and still no **** solution. At least i am not alone =’(

Payment arrangement

I have a payment arrangement made for July 3rd. My bill is 313 dollars and I was able to make a payment of 150 dollars. My parents usually pay half but their payment will not go through and only method of payment they have is check. Is my service going to be cut tonight. I called CS and they are closed.

Make sure you sent a private emal message to ATT support. I think its called ATT customer care. You need to send that email message via the att webpage. They have the experienced support people who can naviagte the internal billing systems. They are accessible from 5pm est to 2am est. They are much more knowledgable about internal support issues. after I sent my email message, I was contacted via email within 1 hr. Alternatively you can try call 611 on your phone which takes you the general call center.Unfortunately, they are not a US based call center and they generally aren't very knowlegable about internal ATT systems. I never saw a response to my initial query in the community support forum, so don't expect an official ATT response here. Definitely, try to send a direct email complaint. They were incredibly fast at responding there. Good luck! and based on my conversations with the various CS teams, I would tell you that ATT Go phone accounts are actually a seperate sytem/process than the normal wireless accounts. If your problem is with a gophone plan, then the normal CS channels are pretty much useless and you need to resolve the issue with a US CS representative. If the issue is with a wireless contract plan, then call center can help. Last alternative is see if you can get to an ATT store tommorrow

Payment arrangement for Friday 05/09/214 to the $100.00

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