Customer Service Billing Payment arrangement made 7/22/15 for 8/11/15.

Cusomter Service Billing, Please honor payment arrangement set up 7/22/15 for 8/11/15. Received interruption notice for 8/4/15 today---8/4/15. Please honor agreement. Thanks

You should contact customer service about this before late fees and service cancellations kick in.

Similar Messages

Customer Service just cancelled my chat when I asked for the # to call to cancel. Can i get that #?

Customer Service just cancelled my chat when I asked for the # to call to cancel service. Can I get that #? We want to get new phones and Verizon will not offer any kind of deal.

*611 or 1-800-922-0204 and cancel. However if you cancel on the phone you lose your cell numbers.
If you just go to the carrier of choice, you port out and keep your cell numbers.
Good Luck

Lack of Integrity and Competence from Verizon's customer service/billing

I recently made a trip to the DR and as such needed global communication for the duration of my trip. Ahead of my trip I requested the service with customer service with a guarantee that the service would be billed only for duration that I requested. My billing for last month, June, reflected just the opposite. Verizon charged me yet another $100 for the month of June.
I called customer service to request billing corrective action to which I was told that I had two choices. One, pay the current amount 300+ and wait for a refund or two, pay the actual bill and allow the refund to balance itself out. I was assured that the latter would not result in my account falling into default.
I just received July's billing to which the $100 credit was applied but my account was placed into default. I called customer service once again to rectify their mistake. My request was not to refund me immediately, rather to take my account out of default. I was told by several departments, billing, service, and plan service, that they would NOT make good on my account. Further, I was told that unless I paid the past due balance, that is a result of their mis-billing, that my account would face interruption.
I have been with Verizon for more than 6 years now and have never been in default or past due status. I have never had such an incompetent experience with Verizon. The lack of integrity that was demonstrated resulted in me stating that Verizon would loose a valued and loyal customer to which they replied "we;re sorry you feel this way."
I am extremely dissapointed in this particular service and the lack of integrity that was demonstrated. If this is how they deal with mistakes that they make, then I willnot want to continue with their service.
I thought that I'd share my story so that others may be aware in hopes to avoid such dishonesty and incompetence.

ppepelepeuw2,
Morning!
I'd like to help with this situation and clear up any frustration. It does sound like your trip crossed the billing cycle, which would cause the statement to show that data feature charge until removed and prorated. Please PM me your name and mobile number if you would like more assistance with this concern.
Thank you!

Terrible Customer Service / Billing Options

I have enrolled in auto pay. Had auto pay set up, then I got a new bank card. After receiving the new card, I immediately updated payment info with Verizon way ahead of the next bill. I find that the pay was not taken from my account, so the current bill is nearly $400 dollars - plus an additional $5.00 late fee. Called customer service, and fumble through the all automated menus, only to be told that the late fee is because I did not update my card info. She waived the late fee but could not take my payment; I would have to be transferred to the correct department. If only that transfer had gone through, instead - the call dropped. Upon calling customer service again, automated menus, I find out that they have my newest card on file and ask if I would like to use this card to make payment???? I wait for an operator who tells me I need to set up auto pay again! So that I can have the same mess I just dealt with when I created my new parment - I dont think so. You are AWFUL verizon. BEYOND TERRIBLE. How about having a speak to a real living person option on the menu before all the other nonsense. I will be switching back to AT&T where I never had a single problem. I have had Verizon Wireless service since November 2014 and have had countless issues. Not to mention, the gentlemen I spoke with said the problems I have encountered "are very common." You get enough $5.00 late fees from customers who pay on time, verizon gets a fat wallet. Well good for you, you have terrible service and even worse customer service. I will never speak highly of this company or cellular service.

Is everything set up now? Atleast they credited the account. Sometime when you make changes it takes a few billing cycle to take place (i.e. adress changes). I hope everything works out with ATT&T!
So....I have a question: If you say: "I will be switching back to AT&T where I never had a single problem" and "Well good for you, you have terrible service and even worse customer service. I will never speak highly of this company or cellular service." Why did you even switch to Verizon in the first place? Clearly ATT&T had an issue, becouse if nothing is ever wrong, then why would you even switch??

Customer Service Billing issues

I've been calling about poor internet service since we signed up with Comast/Xfinity. Back at the end of last year October 2014, our internet service went from not bad to non existant! I finally contact Comcast again in Jan 2015 when I discovered that my wifi modem at home through Comcast was not operational and my cell phone data had been picking up the slack. This mounted to $200 additional a month phone bills for data that should have been covered by Comcast billing me $60/mo service. I was told at this time that the modems deteriorate after much use, which I didn't believe but went along with and received a new modem. After we had the new device we knew the customer service tech didn't know what they were talking about because our service hadn't changed. I called again in Feb and asked that a tech come to the home to evaluate the situation. The tech came and said yes you definatly have an issue with no service but it's an outside tech service call and someone else with have to come out and fix. He advised me that I wouldn't be contacted and wouldn't even know when them came because it was outside and I wasn't needed. The Tech also said he would be able to return my prior modem that was replaced. I still haven't received the credit and have been billed for it every month since which is a total of $69.00 that I've paid for something that has been returned to Comcast. And yet again in May I still have maybe 5% internet service when I called Comcast customer serivce again they have to run there stupid test that mean nothing even though I told them the issue is on the outside. This time the rep completely knocked our internet out. No signal whatsoever could be sent to it! It took 4 days to get a service tech out (another long story or disgust with Comcast Service!) it ended up taking 4 techs 2 days to fix our internet service and to get it back up. These tech advised me that they did not see how we even had the 5% internet service that we did because the router at the main box wasn't pushing out enough to even reach our house!!!! So when the customer serivice rep on the phone only wanted to give me a $35 credit because she insisted I had internet service I laughed at her. I asked for a supervisor to contact me and to excalate the ticket #029720852. A Lartasha Roberson at 224-229-6200 x1380630 called me after 48 hours at 2:50pm on 6/19 said she was only in till 3:00pm that day. I called her back 4 times prioir to 3 left messages and called back every day up to today 6/26 and have not had one return call back from her to address this situation! This is not customer service. I don't mind paying for something that I have but when I have to pay double for something I don't have it is not right and it's taking advantage of people!

@ComcastCares No need for a PM. Currently it has been over 43 hours since I sent an email on July 14 at 4:49pm requesting further assistance with continued service and billing issues. This email was sent to the regional ECARE agent Gail A. who was tasked with helping us and Ccd the ECARE team in Tom K's office. In that email I clearly requested that I be contacted by email not phone. So far I've not heard from Regional ECARE agent Gail A. but I received multiple emails from Tom K's ECARE team members saying that they apologize for the inconvenience, they value me as a customer, etc., they are forwarding my request, and I would be contacted wishing 24 hours. The only contact I've had was a voicemail left by Kenneth I. yesterday morning at 11:35 am. I was unaware of that call/voicemail until I was able to check my phone calls/vmail so after 6 pm last night. I called Kenneth I back but left the office at 5:30pm. Left a voicemail requesting once again I be contacted by email not phone. Also sent another email to Gail A. And Tom K's team. Last night my husband I and were unable to access OnDemand to catchup on recent episodes of HBO's True Detective. We tried 3 times betwee (n 9 and 10pm but only got error messages and finally a black screen with the progam info at the bottom. I include pics of the error screens. Fast forward to today, I've received no communication from Kenneth. and now this message from you. Wow! I am underwhelmed to say the least. In addition for some reason im finding it very difficult to enter this reply. I've never had this much trouble using this forum.

Customer service Billing

Dear experts,
if anyone can kindly expalin me the scnario of doing service billing through customer service will be help ful for me..
in t code iw31 what is the significance of service order ( revenues) wat is the process.
There are two scenarios my cleint is doing:
1) client is procuring equipments for lease and issuing the same to the subcontracter and raising the invoice.
2) clint has his own equipements , that equipements are given lease to the subcontractor and billing them.
how to handle this scenarios in SAP and how to calculate the costs of the equipemts whicg are owned by the client.
Regards
abhi

If the requirement is not clear kindly let me know...
Kindly suggest me for the same is there any link between PM/CS and SD.
wat is the process of doing billing with ref to equipment.
abhi

Poor Customer Service/Billing

I went into the store located in Sumter, SC to merge my account with my girlfriend's to save money. She was on a data plan and I was not. We upgraded mine and went with the new share everything plan. My complaint is the fact that either the store employees were unable/unwilling to give me a bottom line on what this would cost between the three lines on my account plus adding hers. The sales rep stated that the primary would be "about $100 and $30 for each additional line but this does not include taxes and additional fees". I asked several times for what the bottom line cost would be and was told they did not know. I find it highly unbelievable that their billing department can figure this out in the next 30 days, but no one in the store can tell me what exactly our new combined services will cost. Very poor customer service. If this plan ends up costing more than what we started with, you can bet I'll be canceling my services.
A. Clark
Sumter, SC

Be aware happy customers don't visit places like this
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Positive Customer Service Experience.......for a c...

These forums nearly always voice negative comments regarding Customer Service.
For a change I would like to post a positive experience.
I've had Vision now for a couple of years now and in the main have been fairly satisfied with it.
My one problem has always been speed due to distance from the exchange etc which unfortunately I can't do much about until my area is upgraded to the 20MB service.
Due to my household having 3 PCs online, one of which is my son who online games every night, the "On Demand" service has suffered.
I am using an ASDL router with a hard wired network throughout my house which, when there are no PCs online, the "On Demand" works just fine.
I've been offered suggestions regarding QoS options and using the Hub which I don't want to do.
BT Vision, in my opinion, is an additional service that enhances my household's media experience right across the board and should be without detriment to other online activities we experience.
The other day I reviewed my current "Bronze" package and found that I don't use it enough to justify the ongoing monthly outlay also coupled with the fact that ESPN has lost the rights to the "Old Firm" games.
So I decided to cancel the package and revert back to "Pay per View".
After finally getting through to the call centre, which sounded like it was in Newcastle, I spoke to a pleasant female member of staff who changed my account back to "Freeview Only" without any hard sell attempts to get me to continue, which was most refreshing.
She informed me that the service would be stopped the following day, which it was, and confirmed that any outstanding portion of my current monthly payment would be credited to my Vision account to use for future "On Demand" activities.
I informed her that when I can increase my bandwidth, which I'm willing to pay the extra for, I may be back for a package.
To conclude I would just like to post my complete satisfaction with Customer Service in this instance and long may it continue for other subscribers.

Without BTVS sorting out myriad problems for me I would have thrown the towel in..........
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Customer service/billing ETC.

OK.....Why does it take eons to get somebody on the phone? And why don't they know what I need WHEN I TELL THEM EXACTLY! I've had connection problems and nobody seems to be able to help.I want to drop service (Have for over 2 months) Yet NObody will come out to service my problem or drop my service. I don't have 1/2 an hour to wait listening to **bleep** music just to get some imbicile that tries to calm me down .I havewn't paid my bill and won't because the service I have recieved is NOT what I signed up for.Clear my bill up and send a technician out and I'll pay the $29.00 I owe. All other charges should be dropped!

Since we haven't heard back from you or have received a form submission as requested in your private support case, it appears assistance is no longer required. If you need any future help with your Verizon service, please make a post here on the forums so we can assist.
Anthony_VZ
**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**
Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

Resource Related Billing for Customer Service

Dear Gurus,
Kindly explain the step by step configuration of RRB for Customer Service in SD.
Points will be rewarded for the answers.
Thanks & Regards,
PIPPERA

Hi,
The following will be steps in RRB.
1. Set up DIP profile configuration in ODP1 & link your debit memo request doc type here.
2. Link all the activity types/material/GL a/c here.
3. Configure your item category, and assign the DIP profile there.
Run DP90 to do RRB, It will create the debit memo request.
For further details you can go thru the below link:
http://help.sap.com/printdocu/core/Print46c/en/data/pdf/SDBILRB/SDBILRB.pdf
Thanks

Payment arrangement

I have a payment arrangement made for July 3rd. My bill is 313 dollars and I was able to make a payment of 150 dollars. My parents usually pay half but their payment will not go through and only method of payment they have is check. Is my service going to be cut tonight. I called CS and they are closed.

Make sure you sent a private emal message to ATT support. I think its called ATT customer care. You need to send that email message via the att webpage. They have the experienced support people who can naviagte the internal billing systems. They are accessible from 5pm est to 2am est. They are much more knowledgable about internal support issues. after I sent my email message, I was contacted via email within 1 hr. Alternatively you can try call 611 on your phone which takes you the general call center.Unfortunately, they are not a US based call center and they generally aren't very knowlegable about internal ATT systems. I never saw a response to my initial query in the community support forum, so don't expect an official ATT response here. Definitely, try to send a direct email complaint. They were incredibly fast at responding there. Good luck! and based on my conversations with the various CS teams, I would tell you that ATT Go phone accounts are actually a seperate sytem/process than the normal wireless accounts. If your problem is with a gophone plan, then the normal CS channels are pretty much useless and you need to resolve the issue with a US CS representative. If the issue is with a wireless contract plan, then call center can help. Last alternative is see if you can get to an ATT store tommorrow

Is there another provider with good Customer Service and good Coverage over Oxford, Main?

Hi,
Reason
I am from UK and am trying to find out how best to sign on to a US mobile network and one with the appropriate coverage, as I will be in New England for 3 months, 2 of that around Oxford, Maine. I have joined this forum just hoping for more helpful advice having experienced a very poor Sales & Customer support via both the Web Chat and Phone medium.
Poor WebChat Support
Earlier whilst finding from the website the network coverage claims by Verizon over the Oxford area, I took up the WebChat support that popped up. The first Chat agent advised Verizon don't do PAYG! Have disappointedly signed off, I reasoned to myself that can't be as there was an option to select Prepaid coverage on the Verizon interactive map! So I persevered with exploring the Verizon website and found a whole section on Prepaid, with a even a dedicated WebChat button on the page. So realising it must have been a terminology misunderstanding, I clicked on the WebChat request to try to ask for any pre-requisites, as when I was last in Canada (Ottawa) to buy a SIM, evidently it is not common to sell PrePaid in Canada. It was over an hour to get one sorted because of all sort of procedures. The second Chat agent at least admit he didn't know what is PAYG- then even when I spelt it out he only understood it as another term for Prepaid- then advised he can't help me (even though I later found out it is even the actual name of one of your number of Prepaid Plans available!)! Instead he informed I best call Customer Support on 9085594899 despite reminding him I am in the UK. When I asked about hours of service and the time difference (being at 17:00 hrs in the UK) - he told me not to worry as it's 24 hours support!
Poor Phone Support
The number given turned out to be only for Roaming and Mobile data support only! The first option requiring a registered number which obviously I don't have, so selecting the second the call just got cut-off eventually after ringing on unanswered! Frustrated I found via the Contact Us link the supposedly 24 hours number for Pre-paid Customers 8882946804. After finding the one option to speak to an agent without having to key in a registered mobile number first (I think Credit Card payment), again the call just got cut-off eventually after ringing on unanswered. Then thought may be best try the Consumer Sales line 08002564646 given on the page, and it finally got answered but turns out to be for Business account only (which is a different number according to the webpage!) At least the Business Account agent heard my problem and agreed to stay online until she successfully transfer me to a Prepaid agent. The Prepaid agent on the otherhand couldn't be less helpful. Completely ignored my query on any pre-requistes to sign on any Prepaid plans just wanted to know which Prepaid plans I was interested in and then just rolled off the tariffs for the plan I happened to mention and wanted to get me off the phone. I had to ask her again for any other common requirements - she just say I pay for the tariff plan! No interest to talk me through the process.
Extra item only identified on FORUM under a topic "pay as you go activation fee?"
Yet with such poor assisstance from the formal sales/customer service that I thought to try to search for better awareness within the Forum. To my surprise it was only here I learn of an activation fee to add to any Prepaid plan irrespective of Phone in Box or Customer own Device! As explained by AyaniB_VZW .
Whereupon I gone back to the Verizon Wireless website on Prepaid plans and below is all that it has summarised with the relevant words highlighted in RED by me- NO mention of Activation Fee. Where will I find this activation fee identified on the Prepaid plans pages rather 'hidden' behind small print/ T&C link? As it seems Verizon has good coverage and range of Prepaid options - but inadvisable to incurr any issues or queries after taking up the service.
"Prepaid Plan
Get Freedom & Flexibility
The wireless service you want. No annual contract. Join over 5 million prepaid wireless users on America’s most reliable wireless network with no credit check, no hidden fees or charges and no bills.
How it works:
Simply pay up front to enjoy unlimited talk, text and a prepaid data plan on your 3G smartphone. If you go over your data allowance, pay just 5¢ per megabyte."
Where did I miss the activation fee term when signing onto PrePaid Plan on the Verizon Wireless site?

<This discussion is now closed for crossposting violations per the Verizon Wireless Terms of Service. See Visiting States for three months for any replies.>

Adobe Customer Service vs Avid's

I recently upgraded my Adobe and Avid software suites and was able to make a better comparison between both companies customer service. First, I want to make clear that except for the Creative Cloud membership, I always buy my software from authorized resellers like Videoguys and B&H, and not directly from the manufacturers (Avid, Adobe...).
After a year using Creative Cloud for $29.99 a month, I decided not to renew my membership and save me $49.99 a month until I really needed the latest versions of the software I use the most. Right now I'm using Avid Media Composer for editing so all I need to complete my workflow is, Photoshop, After Effects and Adobe Media Encoder, and those are pretty good in CS5.5. The following version, CS6, brought major improvements to Premiere Pro (GUI and under the hood) and the introduction of Prelude. It was hard, having to use Premiere Pro CS5.5 after using CS6, so I decided to upgrade to Production Premium CS6 perpetual license. These upgrades are sold only as Electronic Software Downloads (ESD, LIC). So I purchased the upgrade through the Videoguys website and that same day I received a confirmation e-mail from Adobe about my new Adobe License. So I click on the link provided and enter my Adobe ID. I was welcomed by a very intimidating screen with information about End User Organization, Deploy-to-contact and categories for different kind of licenses. I just wanted to install my software, so I went ahead and downloaded the installation image and got my serial key.
While visiting one of my daily forums I heard about the $19.99 a month, one year subscription to Creative Cloud full for CS6 users. Coming from paying $29.99 a month, I thought it was a good deal, so I decided to act, since the offer was good only until August the 31st. To my surprise, the system did not let me select the $19.99 option because my CS6 is a "Volume License". It was Friday night so both, Adobe and Videoguys were closed and since it was a holiday weekend, I have to wait until Tuesday to call. By that time, that offer was already over.
So today I called Videoguys and explained to them what happened. They told me to call Adobe since the problem was on their end. I then called Adobe and talked to a representative named Dolores. She said that they can't honor the special offer of a one year subscription to Creative Cloud (full) for $19.99 a month, because I have a "Volume License" and that was something that my vendor would have to fix. I told her that resellers only sell Licenses for ESD. She asked some questions that made me realize that she had no clue of how the process works when buying from an authorized reseller; (they are trained to handle only issues with their own ordering system). Then she said that there is nothing they can do since I did not purchased the upgrade directly from Adobe. So I called my vendor back and apparently I'm not the only one having that licensing issue with the upgrades.
How does that compare to Avid? They are also doing the Electronic Software Download only thing. I am going to miss the fancy boxes but this seems to be the industry trend. Anyways, what I really care about is to be able to use the software I already paid for until I decide it is time to upgrade. I had a Media Composer 5.5 and a Symphony 6 that I wanted to upgrade to version 6.5 with the option to later upgrade to version 7 for free. The problem is that the free upgrade to 7 offer was already over. So I called Videoguys and they told me that the offer was still good while supplies last. Just to be sure I contacted Avid through the User Forum and a famous Avid's Customer Advocate replied and told me to contact her privately. We exchanged e-mails and she even personally called me, (sometimes after office hours), during the whole process and after my problem was resolved, just to make sure I was 100 percent satisfied. They not just only solved my problem but also made me feel like a was a very important client with a large account.
I am not an Avid or Adobe fan boy. I like Avid products but love Adobe products even more. Premiere Pro CS6/CC is my favorite NLE, but in my market I can get more freelance gigs or a better staff position if I know Media Composer. Just wanted to share my experience in case you are planning to upgrade your Creative Suite or need to contact Customer Service.

Bill,
I understand your frustration. The whole situation sucks, but rest assured that Beverly and Adobe will take care of your problem. I am currently enjoying Adobe CC at a discounted price for one more year, thanks to their prompt response. I am disappointed that they couldn't change my volume license for a “single license”. I’m afraid this is going to haunt me, since individuals always get the best deals. I learned a few things with this experience...All CS6 upgrades purchased from the resellers are now "Volume licenses". If you want a single license, you have to buy it directly from Adobe. Apparently Videoguys did not know that, since they blamed Adobe for the misunderstanding. I have purchased pretty much all my pro video software and hardware from Videoguys and always thought they were the top reseller in this market, but just noticed that they are not included in the Adobe Partner list. Which is very strange. I wonder if they lost their status as Adobe Authorized reseller.
I love the CC products and I see myself using at least CS6 for a long time, but I am a little apprehensive about my future business with this Company, due to their new strategies and the resent “hackers” attack. I was one of the many customers that received the scary notification and had to change my password.

Why Customer Service gone to crap at Skype ?

What is happening at Skype ? You use to be a great company, now your customer service is in the toilet, your system of payment is screwed. and the list goes on. Is it because microsoft bought you guys.&lt;br&gt;I was told by Skype that my subscription would be renewed automatically ... IT WASN'T&lt;br&gt;Then when I found out and renewed my subscription I received an email saying my subscription was cancelled.... What was that all ?&lt;br&gt;I should be receiving a premium account but I DON'T&lt;br&gt;Why is all the crap happening when not long ago this would not have happened.&lt;br&gt;What gives ?

You ask, "what is happening at Skype..?" Dude, unfortunately, Skype is now owned by Microsoft. Skype has gone downhill since the buyout just like their Windows 8 systems is going downhill because is completely sucks as an alternative to Apple's OS. Ever check out Apple's customer service...? Wayyy better...
CountryEmo wrote:
What is happening at Skype ? You use to be a great company, now your customer service is in the toilet, your system of payment is screwed. and the list goes on. Is it because microsoft bought you guys.&lt;br&gt;I was told by Skype that my subscription would be renewed automatically ... IT WASN'T&lt;br&gt;Then when I found out and renewed my subscription I received an email saying my subscription was cancelled.... What was that all ?&lt;br&gt;I should be receiving a premium account but I DON'T&lt;br&gt;Why is all the crap happening when not long ago this would not have happened.&lt;br&gt;What gives ?
CountryEmo wrote:
What is happening at Skype ? You use to be a great company, now your customer service is in the toilet, your system of payment is screwed. and the list goes on. Is it because microsoft bought you guys.&lt;br&gt;I was told by Skype that my subscription would be renewed automatically ... IT WASN'T&lt;br&gt;Then when I found out and renewed my subscription I received an email saying my subscription was cancelled.... What was that all ?&lt;br&gt;I should be receiving a premium account but I DON'T&lt;br&gt;Why is all the crap happening when not long ago this would not have happened.&lt;br&gt;What gives ?
Microsoft needs to "take a look and listen!" It's complete BS that customer service representatives aren't "made" available to assist us paying customers. Skype needs a good competitor to steal it's business as a result. Beware M.S... it won't be long... you'll lose out for the same poor business plan you had with your OS platform! In the interim, give us a live person to speak with!!!!

CC&B - Break Payment Arrangement algorithm customization

***** Since Utilities discussion forum is archieved (post / reply disabled), I am forced to post my question here. *****
Hello,
We have a requirement to implement Payment Arrangement setup for a water utility. The utility is following Open Item Accounting practice. They want to implement the PA in such a way that all the unpaid bills should be covered by the PA setup. This feature is usually implemented in Balance Forward Accounting practice if the PA is created using “Payment Arrangement for Bills” feature.
To meet this requirement, we have to write a custom Break Payment Arrangement algorithm, since the Base algorithm on Collection Class Overdue Rules (Cobol CIPLPBOX) is only partially suitable for client's business needs. A base package algorithm is available for breaking a PA. This algorithm functions as expected . But “Payment Arrangement” feature shall be used for creating payment arrangements for this client if requirement is considered. This feature is normally used in a balance forward environment only.
Can this algorithm be customized? Your guidance will be greatly appreciated.
Thanks in advance.
Regards,
Ninad.

Thank you for reporting the problem! I've submitted CR 6642662. It should be visible on web in a day or so.
Boris

Customer Service Billing Payment arrangement made 7/22/15 for 8/11/15.

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