Payment arrangement

I have a payment arrangement made for July 3rd. My bill is 313 dollars and I was able to make a payment of 150 dollars. My parents usually pay half but their payment will not go through and only method of payment they have is check. Is my service going to be cut tonight. I called CS and they are closed.

Make sure you sent a private emal message to ATT support. I think its called ATT customer care. You need to send that email message via the att webpage. They have the experienced support people who can naviagte the internal billing systems. They are accessible from 5pm est to 2am est. They are much more knowledgable about internal support issues. after I sent my email message, I was contacted via email within 1 hr. Alternatively you can try call 611 on your phone which takes you the general call center.Unfortunately, they are not a US based call center and they generally aren't very knowlegable about internal ATT systems. I never saw a response to my initial query in the community support forum, so don't expect an official ATT response here. Definitely, try to send a direct email complaint. They were incredibly fast at responding there. Good luck! and based on my conversations with the various CS teams, I would tell you that ATT Go phone accounts are actually a seperate sytem/process than the normal wireless accounts. If your problem is with a gophone plan, then the normal CS channels are pretty much useless and you need to resolve the issue with a US CS representative. If the issue is with a wireless contract plan, then call center can help. Last alternative is see if you can get to an ATT store tommorrow

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Disconnected for Financial Hardship: No Way to Make Payment Arrangements

Lately, I have been sick a lot missing substantial chunks of my paychecks and it's been increasingly difficult to keep up with my ~$130 monthly bill that includes high speed internet and cable TV. On June 24, 2015 Comcast suspended my service because I had a $202 past due. However, I couldn't pay that amount until July 3rd, when I would get my paycheck. Normally, with other companies (like my cell phone and electricity providers) I can work out payment arrangements, setting up automated withdrawals from my debit card or electronic checks on the dates I know I have enough funds to pay. Well, it was impossible to do this with Comcast, either on the phone or emailing the We_Can_Help customer service address. I was even told that on July 3rd I would have to pay $341 instead of $202 because the system would generate a new bill on July 1st. I've been a customer for 13 years and was very displeased with the treatment. I've always paid my bills and caught up with them when late. Plus, I did express my willingness to pay, providing precise dates as to when I could make my payments. So, I filed complaints with BBB and FCC. Eventually, on the fifth day since my disconnection, a regional executive got in touch with me and was able to get my service restored against my promise to pay $202 on July 3rd, which I did. Lo and behold, not even a week later, I was disconnected again, this time being asked to pay $138. Luckily, I was able to reach the same executive who was expecting a follow-up call from me, and she managed to restore my service again. That didn't last long, though. On Monday, July 20, my service was suspended for the third time in less than a month, and, of course, reaching out to customer service didn't help. Since I was out sick a lot, my next paycheck will be super low and I can't afford $138. I can pay half of it, though, and the other half on August 14, when I get the following paycheck. Nobody at Comcast seems to be able to note this down and restore my service, though. I should also mention that I've desperately tried to cancel my cable TV so it would be easier for me to catch up with my bills, but I was told I have to pay all the past due bills in full before I can make any changes to my service (never mind Comcast bills you one month in advance). So, the bills keep piling up and with late fees and all, it's really a struggle to catch up. Also, the 5 days I was without service were not deducted from my new bill. A fast home internet connection is a must for me because I'm currently freelancing in addition to my part-time steady job and am taking an online class. I'm tired of being disconnected without notice and for several days at a time when I'm actually proactive and trying to set up payment arrangements. I've filed new complaints with BBB, FCC, the Consumer Financial Protection Bureau, the Federal Trade Commission, and even the VA and PA office of the Attorney General, but these things take time and I have urgency to get my service back. There should be a way to schedule payments so that I catch up with my bills without losing service!

So, after I posted this, I got a call from an alleged Comcast executive who identified herself as "Stacy" (no last name). I'm not sure what prompted her to call me -- whether it was the above post, or one of my numerous complaints. "Stacy"'s reason for not wanting to restore my service is that I "promised" to pay the $139 on July 17, but I didn't, so that's a breach of contract and I will never have my service restored until I pay in full. She couldn't care less that I could pay that amount only on August 14, and by then it wouldn't be enough to get me back on because a new bill would be generated and the past due would increase. When I told her that I can't afford to be without the internet for so long because I need it for work, she had the nerve to say that my internet is "for entertainment". Says who? I freelance and I occasionally work from home for my part-time job, too. I don't own a business, so it's more cost effective for me to just pay for residential high speed internet than a business plan. Ms. "Stacy" doesn't live with me and has no right to infer that I use my internet "for entertainment" -- she can't possibly know how much time I spend on it working or studying vs watching cat videos on YouTube! Also, just to clarify, I never "promised" to pay the whole $139 on July 17. I said that would be the first day I could make a payment because I was getting a paycheck, and I did mean to pay as much as I could, but my electricity would be shut off if I didn't pay at least $70 and that took priority. At least, Dominion accepts payment arrangements and works with you splitting the payments as you can afford them. When I complained that I'm never allowed to downgrade my service and cancel my TV until I pay the full past due amount, "Stacy" said "TV and internet is the same" which is not because I would save $30 a month if I only paid for internet. Then she tried to blame me for not calling to cancel when the service is working as opposed to disconnected, which I have done an infinite number of times. In the end, she adamantly denied to restore my service and told me if I want to find a lawyer to help me with this, it's my right (but it didn't seem to concern her, as in her mind Comcast is right and maybe too powerful to be deterred by a lawsuit). I did let her know that this is very bad customer service and now I want to let know whoever reads this, too. After this conversation, I called to cancel my service and the retention representative I spoke to had more common sense and waived the late fee on my past due because I've been with Comcast for 12 years and I'm behind - what? - maybe a month, month and a half? Big deal! I've really been through health issues and financial hardship and all I'm asking is to get at least my internet restored so I can work from home and study online instead of losing money and falling behind with my classes and homework. I'm not asking to get away with not paying my past due. I will eventually catch up. What's the difference between paying half of it on July 31 and the other half on August 14 or paying all of it on August 14? In the end, Comcast would still receive the same amount that I owe. It may not be Comcast's policy to accommodate such payment arrangements, but life happens and customers can get ill, lose their jobs, have unexpected expenses, etc. A company with a heart who really cares about its customers should have a policy in place to help and retain such customers during a rough patch. I know Comcast proudly offers high speed internet access for $10 a month to families with at least one child who qualifies for a free meal or a subsidized meal at school. That's great, but there are many more people who struggle financially and they have the same rights to access the internet, especially if they use it to work and study. From now on, I'll be happy to discourage anybody I know from signing up with Comcast or suggest they switch providers if they're lucky enough to have a choice (unfortunately, I'm not). I may not get my internet back, but I'll take advantage of every free wireless spot and my cell phone service to post my story to any available public forum so that everybody knows how horrible Comcast's customer service is. Well, not everybody is horrible -- the reps I talked to last night after "Stacy" called me (one from Retention and one from Collections) were actually pretty nice and reasonable, but they had their hands tied by company policies and couldn't do anything to help me restore my service. I know losing a customer is no big deal financially for a giant like Comcast, but business isn't just about money. It's also about ethics and satisfying/retaining customers.

Trying to make a payment arrangement

I've been trying to make a payment arrangement and all customer service reps that I have spoken to are unwilling to help me. I know that I have made many payment arrangements and adjustments but at least I'm paying my bill. They say they cannot make any payment arrangements because I make to many.

Hi there! @valcorta
thanks for posting your concerns. You can request a payment arrangement online by the following methods:
Using your tablet or PC
Follow these steps for each AT&T service to make a late payment:
Go to Make a Payment. If prompted, log in1.
If you manage multiple bills, select the account for which you're making a late payment.
If you want to split the amount due into two payments with different dates, amounts, and/or payment methods, select Split this Payment.
Enter the Amount of your payment(s).
Select the calendar icon, next to the Payment Date field, and choose a date. Available dates are based on your eligibility.
Select a Payment Method.
If you select Other, you're committing to paying online, at a payment location, or by phone, on or before the date you selected.
Enter your payment information, then select Next.
Review your payment details, then select Submit to complete your scheduled late payment.
To verify your scheduled payment, go to myAT&T > Billing, Usage, Payments > History tab.
Using your smartphone
We make it easy to make a late payment. Just follow these steps for each AT&T service to make a late payment via checking/savings account or debit/credit card:
Log in from the myAT&T app2 or our mobile site (m.att.com/myatt). If prompted, select your wireless account.
Select the menu button > Billing & payments, and then select the Make payment button.
Complete the payment form, including:
Payment amount
Payment date - Available dates are based on your eligibility.
Payment method
Select Continue, review the Terms and Conditions, and then select Submit.
To verify your scheduled payment, select the menu button > Billing & payments.
1myAT&T login - If you don't have a myAT&T login, register today!
2myAT&T app - Find out how to get the myAT&T app. Compatible device and online account registration required for myAT&T app activation. Data/messaging rates may apply for app download/usage.
Hope this helps!
Charise

Payment arrangement for Friday 05/09/214 to the $100.00

Would like to make a payment arrangement for Friday 05/09/214 to the $100.00

*611 or call 1-800-922-0204
No one can assist in this issue on a community forum.
Good Luck

CC&B - Break Payment Arrangement algorithm customization

***** Since Utilities discussion forum is archieved (post / reply disabled), I am forced to post my question here. *****
Hello,
We have a requirement to implement Payment Arrangement setup for a water utility. The utility is following Open Item Accounting practice. They want to implement the PA in such a way that all the unpaid bills should be covered by the PA setup. This feature is usually implemented in Balance Forward Accounting practice if the PA is created using “Payment Arrangement for Bills” feature.
To meet this requirement, we have to write a custom Break Payment Arrangement algorithm, since the Base algorithm on Collection Class Overdue Rules (Cobol CIPLPBOX) is only partially suitable for client's business needs. A base package algorithm is available for breaking a PA. This algorithm functions as expected . But “Payment Arrangement” feature shall be used for creating payment arrangements for this client if requirement is considered. This feature is normally used in a balance forward environment only.
Can this algorithm be customized? Your guidance will be greatly appreciated.
Thanks in advance.
Regards,
Ninad.

Thank you for reporting the problem! I've submitted CR 6642662. It should be visible on web in a day or so.
Boris

Where are payment arrangements on #PMT

I see many answers about payment arrangements where Verizon is suggesting you call #PMT if you can pay within 12 days of the due date.
That's my situation, but that option appears not to be on the menu. My only options are "listen to current balance" or "make a payment NOW".
Same thing online. There is nowhere I have found on any menu that says "make a payment arrangement".
I am offered the choice of making a payment other than the entire balance. If I do that, is that considered a "payment arrangement"? Or am I just going to get dinged for not paying my balance? Where on this menu or website can I make an actual ARRANGEMENT, meaning a promised SCHEDULE of payments?
As a side annoyance, most of the previous phone numbers to Verizon: #611, 800-922-0204, #BAL, etc, are now disabled on my phone. Instead of dialing, they throw me into the Mobile App, which has a limited selection of options. And none of them, of course, is "make a payment arrangement".
I am very, very VERY frustrated with these kinds of changes. I have been a customer since I had an analog phone and have been reasonably satisfied. But this stuff is ready to finally push me into changing companies.

Your phone is set by default, through a setting in its My Verizon Mobile application, to first open that app on your handset when you dial 611 or Customer Service numbers. To change this so your calls to these numbers won't do this:
1) Open My Verizon Mobile (and then you may need to log into it first before proceeding as follows:)
2) There are 5 panels at the top saying Home, Bill, Plan, Device, Profile. Click "Profile" pane.
3) Scroll to bottom. There's a setting entitled "611 On-Screen Settings". Click it. There's an on/off toggle switch. Toggle the switch to off. Confirmation may then be required.

Help! Payment arrangement before reporting to bureau?

Hello! I've been lurking literally for about a year now, but decided to post because I need some direction!! So, I have a couple of accounts that haven't been reported to the bureaus yet. I'm able to make payment arrangements of about $400-600 per month ($200-300 bi-weekly) to get them paid off in the next 1-4 months. I called one of the CAs today to ask if I could set up payment arrangements, but I would need a letter/email first stating that I would not be reported if I made payments on time and fulfilled my obligation. I was told there was no such letter that they could send me. What do I do now?

A PFD is pay for deletion. From what I have read most CAs won't give it to you in writing. Record your conversations. Though If you have the full amount sometimes they will PFD. First you should should try for a recall with the OC. If that doesn't work. Sent a debt validation letter. If they don't validate in time the y have to remove it from you report. Then call and offer to to pay if they don't put it back on. I am still new at this to so I was hoping someone with a little more experience would chime in. That is how I would start. Keep reading on this board there is a wealth of information. Look up your CA on here learn about what has worked for others that CA. Put a plan together. Step one two and so forth. Don't get frustrated and quick. Persistence is the key .

Understanding Payment Arrangements

I am trying to understand payment arrangements in CC&B. I have read the help docs, etc, but there is no clear explanation of how to tell how much an individual owes when they break a payment arrangement and how to understand it from the aspect of current amount and balance and payoff amount and balance.
Any help would be greatly appreciated.

Hi there
I’d be happy to help with your payment arrangement! It sounds like you wanted to change the payment date for your arrangement?
After the due date, only the payment method can be changed online on a pending payment arrangement. For all other changes, please call 611 for assistance. As this now passed, I hope you were able to successfully complete your payment! If not or you have any other concerns, please let us know!
Thanks,
Charise

Payment Arrangement limit

Is there a limit to the number of Service Agreements that can be included in one Payment Arrangement? If there is, how can I increase this number? We have many accounts that have over 10 Service Agreements - some as many as 50 or more. When we try to create a Payment Arrangement, we are limited to 10 of these SA's. We end up making several PA SA's for the account. This is very cumbersome.
Any help would be greatly appreciated!!! We are on CC&B 2.3.1.
Thanks!
Edited by: 986266 on May 20, 2013 8:45 AM

Hi there! @ahugmaddox thanks for posting your question. I’ll be happy to help with this.
To adjust a payment arrangement, please visit us at http://www.att.com/esupport/article.jsp?sid=KB404857&cv=820 and select the View or change your scheduled late payment option.
You will then have step-by-step instructions to change that from either the MYAT&T app or your online AT&T account.
Thanks!
Charise

Customer Service Billing Payment arrangement made 7/22/15 for 8/11/15.

Cusomter Service Billing, Please honor payment arrangement set up 7/22/15 for 8/11/15. Received interruption notice for 8/4/15 today---8/4/15. Please honor agreement. Thanks

You should contact customer service about this before late fees and service cancellations kick in.

Payment arrangements

I've read that if can make a payment within 12 days of my bill, I can make the payment arrangment but whenever I dial #PMT it just sends me to either make a payment or set up autopay. How do I set a payment arrangement for a specific day?? please help really soon

I'd suggest that you contact Financial Services for payment arrangements.
Financial Services
866-266-1445
Mon - Fri: 8 am - 8 pm ET
Sat: 8 am - 6 pm ET
Sun: closed

Not able to pay bill or make payment arrangement

I've been trying to make an arrangement to pay my past due bill, but I keep getting looped back to the my verizon and I am also trying to make an arrangement to put some money on the past due fir tomorrow but to no avail I keep getting looped around. Please help my service is due for disconnection tomorrow and I can't get in touch with Chat live.

Use the 1-800-verizon phone number and ask for the billing/payment department.

Cancel unused payment

Hi All,
Can anyone tell me how I can cencel a payment I have made with PayPal but don't intend to use (my call quality was too poor)
I followed the instructions on the page beloe but the link in step 1 keeps bringing up a generic Microsoft error page (500)???
https://support.skype.com/en/faq/FA297/how-do-i-request-a-refund
Thanks,
Paul.

If you go to this support article: http://www.att.com/esupport/article.jsp?sid=KB97772&cv=820 it will walk you through how to cancel your scheduled payment.
Using your tablet or PCLog in2 and select Make a Payment.For the account(s) you want to change the payment, select the Scheduled payment link.Select Delete and then OK to confirm. Also, If the scheduled payment is a payment arrangement (scheduled late payment), those cannot be cancelled.

Verizon posted my payment in Feb and hit the bank 2-1/2 months later!

This is unbelievable and completely unacceptable. On Feb. 21, I authorized Verizon to draft a payment of $323.61 from my bank account. Unknown to me, they never took it out. I don't always check things like that because I've never had a problem before. So over the months since, I just assumed the money was taken out.
May 2, Verizon took the money out of my account. No warning, no nothing. Over $300. I called and the representative said, "Oh wait, I think I saw an e-mail about that." After a long hold, she said that yes, there was a problem in Feb. with posted payments not being withdrawn from customers' bank accounts. She said that reps were informed that payments would hit banks on Friday May 2 and that if any of them didn't clear, they would hit them again a week later.
I'm incensed. I couldn't afford for them to take out that much money. And they did it with no courtesy call, no e-mail, no warning at all. I asked to be transferred to financial services, explained the situation, she put me on hold. Then someone else named Tiffany, who I assume is a supervisor, came on the line and said she was aware of the situation and how could she help? I said, Verizon needs to do something to make up for this. I couldn't make a rent payment because of this. Plus, I told her that I was in the middle of a payment arrangement already, and that now I couldn't make the $192.07 payment as agreed because of this. She gave the standard line of, "I sympathize, but there is nothing we can do." I asked to speak with a higher level representative. She said unfortunately there is no one else that you can speak to about this.
I'm going to rattle as many cages as I have to rattle to get some resolution on this. I understand computer glitches, but it is completely irresponsible, once Verizon knew that they had delayed drafting payments for such a long period of time (2-1/2 months), that they didn't come up with some alternative plan, such as calling/emailing customers to let them know the situation and making arrangements to break it up into a payment or two, or something. Anything but just withdrawing it with no advance notice whatsoever.
I need to hear from a Verizon representative who can do something other than saying, "I'm sorry but there's nothing I can do."

Cannonball3804 wrote:
"Void after 60 days". Authorizations are not supposed to be that delayed.
My bank places "Void after 90 days" which still falls within the 2.5 month period.
Cannonball3804 wrote:
Should I have noticed the funds were not withdrawn? Yes.
No disagreement here.
Cannonball3804 wrote:
And don't you think some customer somewhere who tracks things better than I do would have contacted Verizon after 2 or 3 weeks and said, hey, you never took my payment out?
What makes you think this DIDN'T happen. Simply because you didn't catch it does not mean someone didn't. When my wife writes checks, she mentions every month if a check had not been cashed yet which she had written within the past month.
Cannonball3804 wrote:
I bet there isn't a person reading this who has experienced such a long delay in a payment being drafted.
I actually have within the last year. Normally, I write online checks, which I did write to a charity within the past year. With online checks in my bank, the funds are still in the account, yet frozen so that they cannot be used in other ways by consumers who "don't always check things like that" so the funds will be in the account when the check is presented. After the charity did not cash the check within 90 days, the funds were released in my account and my bank would no longer accept the check for payment. My daughter routinely does odd jobs for neighbors who pay by check and has more than once had to go back to get a new check when she "forgot" to cash it within the allotted time. So yes, I am POSITIVE there are some who have experienced this type of delay before a check being presented for payment.

IS THERE A GRACE PERIOD ON LATE PAYMENT

my bill is due next sunday but i'm not going to have the money for the bill until that friday [5 days after the due date]. is there any grace period for payment? i've made all my payments on time since i've started my own verizon bill.

Thanks, SuzyQ, for your reply.
Hello jferron,
I recommend you make a payment arrangement. If you are able to make your payment within 12 days after the payment due date you can simply dial #PMT from your device and make the arrangement through our automatic service. Please note that you are subject to a $5 late fee if any pass due balance is greater than $5. I’m sure you’ll find this information helpful.
Thanks,
DaisyP_VZW
Follow us on Twitter @VZWSupport

Payment arrangement

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