Payment details changed without permission - cluel...

As a nightshift worker I find it hard to believe that there is no option whatsoever to talk with a human being about billing problems outside of the office hours... having spoken to a callcenter somewhere that's certainly what I've been told and that essentially, it's my problem not theirs... leaving that customer service rant aside from the moment I've been arguing with the BT website for a couple of hours and still cant find any option to report a billing problem...
I'll try and keep it brief...
I moved in June '11 and set up phone and broadband with BT using the Monthly full billing option due to come out on the first of each month... all was well for the first few months until suddenly payments started coming out before my payday and started to cause me to rack up bank charges. Changing Direct Debit dates via the website is not physically possible so after a brief moan to @BTCare I was given a phone number to try and get it sorted.
In that phonecall all I asked for was to change the direct debit date to the first of the month. No other request was made. Somehow in doing so the BT Representative has moved me to paperless billing (not asked for) and has switched me to quarterly billing (which i also didnt ask for). The bills section online now shows a £200 debt despite me oweing nothing and the monthly direct debits are now substantially bigger than they ought to be... Still coming monthly and not quarterly as indicated online. Having checked other online forums this move of payment dates has caused exactly the same problems in at least a dozen other cases.
Before I use the direct debit guarantee to forcibly reclaim all of the wrongly issued bills from BT and throw the Financial Ombudsman's Service at them I'd like to at least make some effort to sort this out through the UK team. Is there a contact mechanism to those who can't get in touch during office hours? Can this be looked into urgently?
The only upside so far is that at least they are now taking Direct Debits on the correct date.

This is a customer to customer forum and posts are not necessarily seen by anyone in BT. The best thing you can do is Contact BT Care Team who should be able to help.
You can click the white star next to this message if you think it was helpful.

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Payment details changed?!

Ok right, basically the situation is that for some reason my solo card is now not working with the itunes store it goes and claims my payment details have changed when they haven't is there an issue at the moment or something as it doesn't seem to say the security code also I rang apple, I emailed them etc spent £30 on a phone call to them and nothing, what can I do as its just started happening

Dave,
While I can't offer you a solution, I can verify that the exact same thing happened to me over the weekend as well.... I am also having a tremendous amount of trouble even connecting to the iTunes Store....
Frustrating...
K

Changed name on account, services were changed without permission for more $$

Hi, I'm trying to resolve a situation that has me baffled. I recently moved and had to sign up for new FiOS service at my new apartment last week (I had FiOS at my old apartment, but couldn't just transfer my services because Verizon didn't offer those plans anymore, so I signed up for a new triple play bundle for the new apartment). Everything was installed and I was up and running on Thursday. Good stuff. Fast forward to today, when I realized that the last name on my account needed to be changed, so I called this morning to change the last name. I then get an email from Verizon saying that my new plan would be $10 extra a month, and that I would now be looking at a $250 bill come August (versus the original $172 I was quoted for August) because I changed my last name. Huh? It turns out the representative I talked to this morning changed my internet from 50/50 to 75/75 without my permission for an extra $10 a month. I later discovered that when you change your name on your Verizon account, Verizon considers this to be an act of signing up for a new plan, which the representative never disclosed to me during our conversation. Had I known this, I would never agreed to change the name and just left it as it was. But now it's too late, and I've been signed up for a more expensive monthly plan that I didn't agree to. What's worse, no one can explain to me why I'm looking at a $250 bill for August. If the bump up to 75/75 internet (which I didn't authorize in the first place, but okay fine, let's say I accept the unauthorized change) was an extra $10 a month, the prorated amount should not have changed the expected bill in August from $172 to $250. Something is very wrong here and things do not add up. I have called back twice now and gotten nowhere with the people I spoke with. Is there any other avenue I can take to get answers to what is wrong here? Thanks in advance.

Hi stormgrl,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

Automatic payments details changing does not work

Hello Comcast team,
I have signed on automatic payment of my Comcast bills form my First Tech VISA credit card.
Since First Tech moves from Visa to Master Card partner, I changed the payment method from credit card to the checking account on July 29, 2015. I got the following confirmation from Comcast:
Thank you! Changes to your automatic payment settings will begin with your next bill.
I was sure I did everything that was needed, however today I checked my account and found the automatic payment was not pass, and now the bill sum is $116.44 instead of $39.99.
I made the payment of $39.99 immediately and now I have a question:
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Yes, I did, since I first thought that was a Mellel-only problem. But now that OmniOutliner also started showing these symptoms, I thought I’d also report it here.
No results so far regarding my reports to 3rd party developers… If I hear something, then I’ll report here.

Input Methods changing without permission

Hi everybody.
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Now, the issues:
If I use the “fast user switching” in the menu bar, my own Input Method is reverted to the default French input method. I think that is normal for this window, but if I cancel the user switching, the default French input method remains and I have to manually switch back to my personalized keyboard layout.
The same thing happens when I play “Warcraft III”: the input method is changed to the default French layout as soon as the game is launched. How can I change this behavior ?

http://parahuman.org/journal/2005/07/changing-mac-os-xs-default-keyboard.html#11 2420770366273168
This seems very interesting. Haven't tried it yet but I'm about to.
Also see here:
http://www.betalogue.com/2008/03/12/mac-os-x-105-leopard-fast-user-switching-des elects-input-method/

Account info change without permission

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ohh just for u to know i tried to do this imediatly but, i could cause i didnt know the e-mail that the putted, and cant awnser the security questions

Why has my pop3 server name been changed without permission?

I tried to open thunderbird tonight and it informs me I require certification to a server unknown to me. Has my email been compromised?
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Have you checked for malware?
List of malware removers:
* SuperAntispyware - http://www.superantispyware.com/
* AdwCleaner - http://www.bleepingcomputer.com/download/adwcleaner/
* Malwarebytes' Anti-Malware - https://www.malwarebytes.org/
* Spybot Search & Destroy - http://www.safer-networking.org/en/index.html
* Kasperky Free Security Scan - http://www.kaspersky.com/security-scan
* Windows Defender - http://windows.microsoft.com/en-us/windows/using-defender
If these don't find it or can't clear it, post in one of these forums for specialized malware removal help:
* http://www.spywarewarrior.com/index.php
* http://www.spywareinfoforum.com/
* http://bleepingcomputer.com/
* http://www.thespykiller.co.uk/index.php?board=3.0
* http://forums.whatthetech.com/index.php?showforum=27ßß

Fail to change my payment details

I have failed to change my payment details with another credit card.
I have used this card before a lot of times at iTunes store. After I have typed in my credit card details, they always say invalid secure code and I won't be able to change it.
I have called the credit card company and there is no any problem at all to my credit card.
Is there anything to solve the problem.
Also, I am in UK now, can I buy Hong Kong store iTunes card gift card online without using iTunes ? I am currently still in Hong Kong itune store.

You have to be in a country to use its store, if you are here in the UK then you can only use the UK store, and you will have to have a UK billing address on your account - and if using a credit card then you can only use a card issued by a UK bank, and which will need to be registered to the same name and address as on your iTunes account.

Changing of stored payment details

I want to change my stored payment details with a new one because my card is going to expire soon. I am not able to do that since I have subscribed to a package. Is there any way out without cancelling the subscription

Using the iTunes app, you will need to change the country/region for your account before you can put in new payment details for a local credit card.

How can I use the same Apple Id on two different devices without having to re-enter my payment details

I have a Macbook Pro and an iPad2 which I sync to the Macbook. Sometimes I buy apps straight from the iPad and other times from the Macbook but each time I change from one to the other I have to re-enter my payment details. Can I set my account up to recognise that I may buy from both of these devices?

Apple "verifies" your Apple ID account information with every purchase of all free or paid apps whether iOS devics or computers.
Apple wants to make sure someone else hasn't compromised your account.

Change on family share plan without permission; customer service no help at all

@VZWSupport
Posting this question here because I am having zero luck with *611 customer service and after 40 minutes on the phone with a rep I am ready to pay the early termination fee and leave Verizon after 15 years of being a customer.
I am part of a family share plan with five lines. Someone else in the family used my phone upgrade last month (with my permission), and this apparently changed my plan (did not give permission to change plan) but I was not notified that the upgrade was used OR the plan was changed.
Ever since it was first available, I have had unlimited data and have always reupped my plan to keep that unlimited data feature.
Can't email customer service and chat is never available, so I get someone on the phone last week who says they'll request the upgrade back to unlimited and get back to me within 3-4 days.
No response, so I call again today. This rep says that request was not processed, and after FORTY minutes, the outcome is:
* Unlimited data is no longer available so even though my plan was changed without my consent, I lost my unlimited data which I have had for years (I knew it was no longer available, which is why I never let my service lapse, so I could KEEP it)
* The 6GB / $30 consolation prize data package is also no longer available
* No additional data can be added to my plan for the rest of the month, unless I completely change my plan, which will also change the plan on the other four lines that are part of the family share -- not doing that without anyone else's consent
* The family member using my upgrade reset my contract so I'm stuck with this for another TWO full years
* They can add a $30 credit to my bill for next month, just in case I do go over my data
This is the WORST customer service ever. I mean, really. Fifteen years of continuous patronage and this is how we are supported as customers?
I had been debating breaking my line off (and my husband's line) and going onto a new family share plan, just the two of us, and purchasing new phones as well, but frankly, I'm ready to pay the early termination fee and stop doing business with Verizon. I've heard from various friends that after several years of being a customer with AT&T or Sprint, they receive the newest phones for free -- just out of the blue -- or some other amazing promotion for no reason other than being a valued customer.
Let's get this resolved via email, Verizon. If I have to talk to another customer service rep on the phone, it's going to absolutely ruin my day.

Thanks. My main issues are:
I was not notified of the change in plan
I was not notified of the upgrade
My approval was never requested for the device upgrade
My approval was not requested for the change in MY plan
What I am having difficulty accepting here is that unlimited data is no longer "available." I'm not trying to ADD or BUY unlimited data. I'm not even trying to BUY the 6GB data consolation prize that apparently isn't available anymore.
My plan was changed without my consent. My upgrade was applied to another line without notifying me. I'm not trying to add a feature I didn't have before. Doesn't customer service have a reset button? A restore point? I had this service two weeks ago; they changed it without my consent or notifying me; I want it BACK. Not a new add. An account restore to a point two weeks ago. I don't see why this is such a difficult concept.
Not only that, my plan was reupped WITHOUT my consent, when the upgrade was applied to the other line on the account. Now I'm stuck with this contract for two more years, and I did NOT agree to another two years.
They were more than happy to try and sell me two new phones and split our two lines off the family share plan, though. MORE than happy.
Going to have to look into the cost of early termination and really thinking of just paying full price for a phone and going with something like Smart Talk or Virgin Mobile, unless the reps at the store do double backbends to help me out and hook me up after fifteen years of patronage.
I calculated the amount I've spent just on my line, not including my husband's 15-16 years of being a customer, and it's upward of $10,000.
Ten THOUSAND dollars and this is how they treat their customers... smh.
Thanks for the reply, @elector. Appreciate it.

HT3702 How can I remove those automatic purchases without disbaling the payment details?

my statement from the banks shows some automatic purchases from the apple store. I need to remove these without disabling my account or editting the payment details (as in remove my payment details)
how do I do this?
regards
HK

If you are referring to auto-renewing subscriptions then there are instructions on this page for managing and stopping them : http://support.apple.com/kb/HT4098

How do I find the option of 'no payment'?It is not available on the payment type page.I wanna download a free app without providing payment details at present.

I wanna download an app without providing payment details.But unable to find the 'no payment' option on the page.What should I do?

Hi Aaradhya2002,
Welcome to the Apple Support Communities!
If the account you are using has already been created, you will have to add a payment method to verify the account. You can add the payment method and then remove it directly after it is added. If the account has not yet been created, please use the following article for instructions on how to create the account without a payment method.
Creating an iTunes Store, App Store, iBooks Store, and Mac App Store account without a credit card
http://support.apple.com/kb/ht2534
I hope this helps,
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Hi, I have moved to India from france and I am trying to update my payment options to the Indian visa card but it seems that no matter what I do I cant do it. I dont want to create a new ID..Plz Help!!!Just want to change my location and my payment detail

Hi, I have moved to India from france and I am trying to update my payment options to the Indian visa card but it seems that no matter what I do I cant do it. I dont want to create a new ID..Plz Help!!!Just want to change my location and my payment details!! thanks in advance!!

These are two possible approaches that will normally work to move an existing library to a new computer.
Method 1
Backup the library with this User Tip.
Deauthorize the old computer if you no longer want to access protected content on it.
Restore the backup to your new computer using the same tool used to back it up.
Keep your backup up-to-date in future.
Method 2
Connect the two computers to the same network. Share your <User's Music> folder from the old computer and copy the entire iTunes library folder into the <User's Music> folder on the new one. Again, deauthorize the old computer if no longer required.
Both methods should give the new computer a working clone of the library that was on the old one. As far as iTunes is concerned this is still the "home" library for your devices so you shouldn't have any issues with iTunes wanting to erase and reload.
I'd recommend method 1 since it establishes an ongoing backup for your library.
Note if you have iOS devices and haven't moved your contacts and calendar items across then you should create one dummy entry of each in your new profile and iTunes should merge the existing data from the device.
If your media folder has been split out from the main iTunes folder you may need to do some preparatory work to make it easier to move. See make a split library portable.
Should you be in the unfortunate position where you are no longer able to access your original library or a backup then then seeRecover your iTunes library from your iPod or iOS device for advice on how to set up your devices with a new library with the maximum preservation of data.
tt2

How to change Pre-Payment invoice status (without applying)

Hi,
I have a paid pre-payment invoice. But i don't need to create standard invoice for it now.
How do i change the Pre-Payment invoice status (without applying)? ......i.e. it should not be able to apply against any standard invoice.
eg. maybe change status to 'Fully Applied'
Thanks

Closed due to non-response.

Payment details changed without permission - cluel...

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