PDF causes Robohelp 9 to crash

Can you think of what elements might cause a PDF file to crash Robohelp every time I try to compile the help and publish?
I downloaded an Excel calendar template from microsoft.com. The formulas update the dates in the month areas when you select the year from a dropdown menu. Nothing too fancy, but kind of cool.
I rearranged the months around a little bit, used a custom font, and inserted the company logo.jpg. I set the print area to only print the calendar, NOT the dropdown, then saved it as a PDF. I uploaded it as a baggage file, and attached it to a topic. All is very normal. Then I compile and get an message telling me that Robohelp 9 encountered an error. When I click for more information, I get this - it goes on for days. I just copied the first page.
So I closed down other software, made sure no PDF files displayed in the live version on the server I was publishing to, removed the custom font, deleted the image, and tried some other diddling, but nothing worked. When I remove that file, the project compiles just fine.
Does anyone have any other thoughts? The next thing I'm going to do is try a different template, but I'm wondering if, after all my customization, I can still use this one somehow.
Thanks!

Update: I tried to save other Excel templates into PDFs directly from the Microsoft site without making any changes at all, then added them as baggage files and found that NONE of them compile if they're in a Robohelp project. I don't know if it's a Microsoft issue or a Robohelp issue, but it's out there.
So, I did a screen shot of the calendar and created a .jpg, popped it into Word and saved it as a PDF that way. One does what one has to...

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PDFs cause Safari to crash

It all works fine on my own MacBook Pro, but my friend's identical (except he still has the original HDD) Mac tries to divide some (but not all) PDFs by zero, causing Safari to crash. The same PDFs open OK in Chrome, but neither browser is able to download the PDF plugin from get.adobe.com, the spinner just spins until I get bored. There is no option for 10.6.8. This is one that crashes: http://www.abcol.ac.uk/documents/publications/Parttime/PTGuide1112.pdf
Crash report:
Process: Safari [196]
Path: /Applications/Safari.app/Contents/MacOS/Safari
Identifier: com.apple.Safari
Version: 5.0.5 (6533.21.1)
Build Info: WebBrowser-75332101~6
Code Type: X86-64 (Native)
Parent Process: launchd [100]
Date/Time: 2011-07-16 13:50:33.709 +0100
OS Version: Mac OS X 10.6.8 (10K540)
Report Version: 6
Exception Type: EXC_ARITHMETIC (SIGFPE)
Exception Codes: EXC_I386_DIV (divide by zero)
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 com.apple.CoreGraphics 0x00007fff82d56140 cmyk32_image_mark + 29776
1 com.apple.CoreGraphics 0x00007fff82d5d34b cmyk32_image + 379
2 libRIP.A.dylib 0x00007fff85aeb6dc ripl_Mark + 23
3 libRIP.A.dylib 0x00007fff85aeb640 ripl_BltImage + 1389
4 libRIP.A.dylib 0x00007fff85aeae61 ripc_RenderImage + 323
5 libRIP.A.dylib 0x00007fff85af751e ripc_EndLayer + 992
6 com.apple.CoreGraphics 0x00007fff82a7d28d CGContextEndTransparencyLayer + 96
7 com.apple.CoreGraphics 0x00007fff82bf9bd5 CGPDFDrawingContextDrawGroupStream + 351
8 com.apple.CoreGraphics 0x00007fff82bff807 CGPDFDrawingContextDrawGroup + 464
9 com.apple.CoreGraphics 0x00007fff82bfa897 op_Do + 143
10 com.apple.CoreGraphics 0x00007fff82ac13da pdf_scanner_handle_xname + 105
11 com.apple.CoreGraphics 0x00007fff82ac079b CGPDFScannerScan + 472
12 com.apple.CoreGraphics 0x00007fff82bf9bc5 CGPDFDrawingContextDrawGroupStream + 335
13 com.apple.CoreGraphics 0x00007fff82bff807 CGPDFDrawingContextDrawGroup + 464
14 com.apple.CoreGraphics 0x00007fff82bfa897 op_Do + 143
15 com.apple.CoreGraphics 0x00007fff82ac13da pdf_scanner_handle_xname + 105
16 com.apple.CoreGraphics 0x00007fff82ac079b CGPDFScannerScan + 472
17 com.apple.CoreGraphics 0x00007fff82abe734 CGPDFDrawingContextDrawPage + 503
18 com.apple.CoreGraphics 0x00007fff82abe4ee CGContextDrawPDFPageWithProgressCallback + 100
19 com.apple.PDFKit 0x00007fff8296c15f -[PDFPage(PDFPagePrivate) drawWithBox:inContext:] + 629
20 com.apple.PDFKit 0x00007fff82969db5 -[PDFPage(PDFPagePrivate) thumbnailOfSize:forBox:] + 673
21 com.apple.PDFKit 0x00007fff829a665e -[PDFThumbnailView(PDFThumbnailViewInternal) generateThumbnail:] + 157
22 com.apple.PDFKit 0x00007fff829a2e88 -[PDFThumbnailView(PDFThumbnailViewInternal) thumbnailRefreshTimer:] + 269
23 com.apple.Foundation 0x00007fff858c0cb5 __NSFireTimer + 114
24 com.apple.CoreFoundation 0x00007fff8358bbe8 __CFRunLoopRun + 6488
25 com.apple.CoreFoundation 0x00007fff83589dbf CFRunLoopRunSpecific + 575
26 com.apple.HIToolbox 0x00007fff853357ee RunCurrentEventLoopInMode + 333
27 com.apple.HIToolbox 0x00007fff853355f3 ReceiveNextEventCommon + 310
28 com.apple.HIToolbox 0x00007fff853354ac BlockUntilNextEventMatchingListInMode + 59
29 com.apple.AppKit 0x00007fff80331eb2 _DPSNextEvent + 708
30 com.apple.AppKit 0x00007fff80331801 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 155
31 com.apple.Safari 0x0000000100015ffa 0x100000000 + 90106
32 com.apple.AppKit 0x00007fff802f768f -[NSApplication run] + 395
33 com.apple.AppKit 0x00007fff802f03b0 NSApplicationMain + 364
34 com.apple.Safari 0x0000000100009f1c 0x100000000 + 40732
Thread 1: Dispatch queue: com.apple.libdispatch-manager
0 libSystem.B.dylib 0x00007fff8791ac0a kevent + 10
1 libSystem.B.dylib 0x00007fff8791cadd _dispatch_mgr_invoke + 154
2 libSystem.B.dylib 0x00007fff8791c7b4 _dispatch_queue_invoke + 185
3 libSystem.B.dylib 0x00007fff8791c2de _dispatch_worker_thread2 + 252
4 libSystem.B.dylib 0x00007fff8791bc08 _pthread_wqthread + 353
5 libSystem.B.dylib 0x00007fff8791baa5 start_wqthread + 13
Thread 2: WebCore: IconDatabase
0 libSystem.B.dylib 0x00007fff8793ca6a __semwait_signal + 10
1 libSystem.B.dylib 0x00007fff87940881 _pthread_cond_wait + 1286
2 com.apple.WebCore 0x00007fff88bfc199 WebCore::IconDatabase::syncThreadMainLoop() + 249
3 com.apple.WebCore 0x00007fff88bf829c WebCore::IconDatabase::iconDatabaseSyncThread() + 172
4 libSystem.B.dylib 0x00007fff8793afd6 _pthread_start + 331
5 libSystem.B.dylib 0x00007fff8793ae89 thread_start + 13
Thread 3: Safari: SafeBrowsingManager
0 libSystem.B.dylib 0x00007fff87901d7a mach_msg_trap + 10
1 libSystem.B.dylib 0x00007fff879023ed mach_msg + 59
2 com.apple.CoreFoundation 0x00007fff8358a932 __CFRunLoopRun + 1698
3 com.apple.CoreFoundation 0x00007fff83589dbf CFRunLoopRunSpecific + 575
4 com.apple.Safari 0x000000010002f5c9 0x100000000 + 193993
5 com.apple.Safari 0x000000010002f559 0x100000000 + 193881
6 libSystem.B.dylib 0x00007fff8793afd6 _pthread_start + 331
7 libSystem.B.dylib 0x00007fff8793ae89 thread_start + 13
Thread 4: com.apple.CFSocket.private
0 libSystem.B.dylib 0x00007fff87945932 select$DARWIN_EXTSN + 10
1 com.apple.CoreFoundation 0x00007fff835ac498 __CFSocketManager + 824
2 libSystem.B.dylib 0x00007fff8793afd6 _pthread_start + 331
3 libSystem.B.dylib 0x00007fff8793ae89 thread_start + 13
Thread 5:
0 libSystem.B.dylib 0x00007fff8791ba2a __workq_kernreturn + 10
1 libSystem.B.dylib 0x00007fff8791be3c _pthread_wqthread + 917
2 libSystem.B.dylib 0x00007fff8791baa5 start_wqthread + 13
Thread 6:
0 libSystem.B.dylib 0x00007fff87901d7a mach_msg_trap + 10
1 libSystem.B.dylib 0x00007fff879023ed mach_msg + 59
2 com.apple.CoreFoundation 0x00007fff8358a932 __CFRunLoopRun + 1698
3 com.apple.CoreFoundation 0x00007fff83589dbf CFRunLoopRunSpecific + 575
4 com.apple.Foundation 0x00007fff858ea23f +[NSURLConnection(NSURLConnectionReallyInternal) _resourceLoadLoop:] + 297
5 com.apple.Foundation 0x00007fff8586b204 __NSThread__main__ + 1429
6 libSystem.B.dylib 0x00007fff8793afd6 _pthread_start + 331
7 libSystem.B.dylib 0x00007fff8793ae89 thread_start + 13
Thread 7: Safari: SnapshotStore
0 libPng.dylib 0x00007fff86b38676 png_write_find_filter + 2379
1 libPng.dylib 0x00007fff86b37b7e _cg_png_write_row + 551
2 com.apple.ImageIO.framework 0x00007fff87491693 writeOnePng + 1650
3 com.apple.ImageIO.framework 0x00007fff87490fef _CGImagePluginWritePNG + 106
4 com.apple.ImageIO.framework 0x00007fff874884b3 CGImageDestinationFinalize + 131
5 com.apple.Safari 0x0000000100048c9b 0x100000000 + 298139
6 com.apple.Safari 0x00000001000477ff 0x100000000 + 292863
7 com.apple.Safari 0x0000000100046f29 0x100000000 + 290601
8 libSystem.B.dylib 0x00007fff8793afd6 _pthread_start + 331
9 libSystem.B.dylib 0x00007fff8793ae89 thread_start + 13
Thread 8:
0 libSystem.B.dylib 0x00007fff8791ba2a __workq_kernreturn + 10
1 libSystem.B.dylib 0x00007fff8791be3c _pthread_wqthread + 917
2 libSystem.B.dylib 0x00007fff8791baa5 start_wqthread + 13
Thread 9:
0 libSystem.B.dylib 0x00007fff8793ca6a __semwait_signal + 10
1 libSystem.B.dylib 0x00007fff8793c8f9 nanosleep + 148
2 com.apple.Foundation 0x00007fff858efcd0 +[NSThread sleepForTimeInterval:] + 101
3 com.apple.PDFKit 0x00007fff829481a5 -[PDFDisplayView periodicFlushRoutine:] + 113
4 com.apple.Foundation 0x00007fff8586b204 __NSThread__main__ + 1429
5 libSystem.B.dylib 0x00007fff8793afd6 _pthread_start + 331
6 libSystem.B.dylib 0x00007fff8793ae89 thread_start + 13
Thread 10:
0 libSystem.B.dylib 0x00007fff8791ba2a __workq_kernreturn + 10
1 libSystem.B.dylib 0x00007fff8791be3c _pthread_wqthread + 917
2 libSystem.B.dylib 0x00007fff8791baa5 start_wqthread + 13
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x00000000ffff0000 rbx: 0x00000000000000cd rcx: 0x00000000000000d7 rdx: 0x00000000ffffffff
rdi: 0x0000000000000009 rsi: 0x0000000000000000 rbp: 0x00007fff5fbfd040 rsp: 0x00007fff5fbfc520
 r8: 0x00000000000000d6 r9: 0x00000000000000d7 r10: 0x00000000000000d6 r11: 0x00000000000000d6
r12: 0x00000000000000d7 r13: 0x00000000000000d6 r14: 0x00007fff5fbfc568 r15: 0x00000000000000d6
rip: 0x00007fff82d56140 rfl: 0x0000000000010287 cr2: 0x000000011a8b7018
Binary Images:
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 0x115b8b000 - 0x115b8fff7 libFontRegistryUI.dylib ??? (???) <763B8E8F-8602-2096-7CC8-CEE1F4248028> /System/Library/Frameworks/ApplicationServices.framework/Frameworks/ATS.framewo rk/Resources/libFontRegistryUI.dylib
 0x115b95000 - 0x115b96fff ATSHI.dylib ??? (???) <F6C4F446-7AC4-7A17-9302-C38A016322B6> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/ATSHI.dylib
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 0x7fff87f37000 - 0x7fff87f6aff7 libTrueTypeScaler.dylib ??? (???) <69D4A213-45D2-196D-7FF8-B52A31DFD329> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libTrueTypeScaler.dylib
 0x7fff87f6b000 - 0x7fff881d4fff com.apple.QuartzComposer 4.2 ({156.30}) <C05B97F7-F543-C329-873D-097177226D79> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzCompose r.framework/Versions/A/QuartzComposer
 0x7fff881d5000 - 0x7fff8820bff7 com.apple.framework.Apple80211 6.2.5 (625.6) <B67C7A65-E4FB-4419-3F31-4482E17EF203> /System/Library/PrivateFrameworks/Apple80211.framework/Versions/A/Apple80211
 0x7fff88227000 - 0x7fff8833efef libxml2.2.dylib 10.3.0 (compatibility 10.0.0) <1B27AFDD-DF87-2009-170E-C129E1572E8B> /usr/lib/libxml2.2.dylib
 0x7fff8833f000 - 0x7fff88350fff SyndicationUI ??? (???) <62A4BC15-72EA-0CC1-046A-52E576E8D751> /System/Library/PrivateFrameworks/SyndicationUI.framework/Versions/A/Syndicatio nUI
 0x7fff88351000 - 0x7fff883f1fff com.apple.LaunchServices 362.3 (362.3) <B90B7C31-FEF8-3C26-BFB3-D8A48BD2C0DA> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchS ervices.framework/Versions/A/LaunchServices
 0x7fff883f2000 - 0x7fff884fcff7 com.apple.MeshKitIO 1.1 (49.2) <D7227401-9DC9-C2CB-C83B-C2B10C61D4E4> /System/Library/PrivateFrameworks/MeshKit.framework/Versions/A/Frameworks/MeshK itIO.framework/Versions/A/MeshKitIO
 0x7fff884fd000 - 0x7fff8873ffe7 com.apple.AddressBook.framework 5.0.4 (883) <3C634319-4B5B-592B-2D3A-A16336F93AA0> /System/Library/Frameworks/AddressBook.framework/Versions/A/AddressBook
 0x7fff88740000 - 0x7fff887dafe7 com.apple.ApplicationServices.ATS 275.16 (???) <4B70A2FC-1902-5F27-5C3B-5C78C283C6EA> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/ATS
 0x7fff8880b000 - 0x7fff8880bff7 com.apple.ApplicationServices 38 (38) <0E2FC75E-2BE2-D04D-CA78-76E38A89DD30> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services
 0x7fff8880c000 - 0x7fff8880dff7 com.apple.audio.units.AudioUnit 1.6.7 (1.6.7) <53299948-2554-0F8F-7501-04B34E49F6CF> /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
 0x7fff8880e000 - 0x7fff88819fff com.apple.CrashReporterSupport 10.6.7 (258) <A2CBB18C-BD1C-8650-9091-7687E780E689> /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Versions/A/Cra shReporterSupport
 0x7fff88828000 - 0x7fff8887dff7 com.apple.framework.familycontrols 2.0.2 (2020) <F09541B6-5E28-1C01-C1AE-F6A2508670C7> /System/Library/PrivateFrameworks/FamilyControls.framework/Versions/A/FamilyCon trols
 0x7fff8887e000 - 0x7fff88b07ff7 com.apple.security 6.1.2 (55002) <4419AFFC-DAE7-873E-6A7D-5C9A5A4497A6> /System/Library/Frameworks/Security.framework/Versions/A/Security
 0x7fff88b78000 - 0x7fff88bf5fef com.apple.backup.framework 1.2.2 (1.2.2) <BB72F0C7-20E2-76DC-6764-5B93A7AC0EB5> /System/Library/PrivateFrameworks/Backup.framework/Versions/A/Backup
 0x7fff88bf6000 - 0x7fff89871fef com.apple.WebCore 6533.21 (6533.21.1) <15CE3700-C6DC-7F94-5394-4CF78040A40D> /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebCore.frame work/Versions/A/WebCore
 0x7fffffe00000 - 0x7fffffe01fff libSystem.B.dylib ??? (???) <9AB4F1D1-89DC-0E8A-DC8E-A4FE4D69DB69> /usr/lib/libSystem.B.dylib

If you haven't tried using Safari in another user account, give that a shot because if it crashes there, then that's an indication that the startup disk may need repairing even if Chrome works.
If you don't have an account setup to test with > Mac OS X 10.6 Help: Creating a new user
Only takes a minute.
If it crashes there, then log back into your admin account, launch Disk Utility.
Select MacintoshHD in the panel on the left then select the First Aid tab.
Click: Verify Disk (not Verify Disk Permissions).
If the startup disk needs repairing, follow the instructions for Using Disk Utility to verify or repair disks.

Save as pdf causes application to crash

I have done a clean install of Lion OSX on several computers (imac & mbp). Each of them has Adobe 9.x installed. I have all updates for osx and Adobe but keep having the same problem on all systems.
When I am in any application and choose "Print" then choose "Save As PDF" the application will crash before presenting the Save As dialog box. Any suggestions would be helpful.
Thanks
Bill

I am still having this problem and it's quite annoying. Does anyone have any help they can offer? Please?
Thank you!
Kristen

Saving to or Exporting to Adobe pdf causes apps to crash

I run the CS4 Premium dDesign suite on IMac OS 10.6.2 All my CS4 Adobe products: Photoshop, InDesign and Illustrator crash when I try to export or save to pdf. Fireworks does as well. Has anyone out there encountered this problem? Is this a bug? I have wriitten to support but so far nothing back but platitudes. The first few lines of the error report generated when InDesign crashed are below. Would greatly appreciate any input.
Process:         Adobe InDesign CS4 [8451]
Path:            /Applications/Adobe InDesign CS4/Adobe InDesign CS4.app/Contents/MacOS/Adobe InDesign CS4
Identifier:      com.adobe.InDesign
Version:         6.0.4.578 (6040)
Code Type:       X86 (Native)
Parent Process: launchd [151]
Date/Time:       2010-02-16 15:16:48.462 -0500
OS Version:      Mac OS X 10.6.2 (10C2234)
Report Version: 6
Interval Since Last Report:          100520 sec
Crashes Since Last Report:           5
Per-App Interval Since Last Report: 482 sec
Per-App Crashes Since Last Report:   3
Anonymous UUID:                      17F47B61-6B21-48E7-AC1E-F25758489F1B
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x000000006e676973
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0   ???                           0x6e676973 0 + 1852270963
1   AdobePDFL                     0x2541380c CosDocEnumEOFs + 27326
2   AdobePDFL                     0x25411b8b CosDocEnumEOFs + 20029
3   AdobePDFL                     0x25413fca CosDocEnumEOFs + 29308
4   AdobePDFL                     0x25321a06 ASTextIsEmpty + 1146
5   AdobePDFL                     0x251cb9ff PDFontPSFlushIncrGlyphList + 65853
6   AdobePDFL                     0x251cbbc6 PDFontPSFlushIncrGlyphList + 66308
7   AdobePDFL                     0x251ce1f3 PDFontPSFlushIncrGlyphList + 76081
8   AdobePDFL                     0x251d0d46 PDFontPSFlushIncrGlyphList + 87172
9   AdobePDFL                     0x251b5d86 PDFLPrintDoc + 6322
10 AdobePDFL                     0x25280f30 PDSetHostEncoding + 2412
11 AdobePDFL                     0x25281086 PDSetHostEncoding + 2754
12 AdobePDFL                     0x251b911a PDFLInitFriends + 2122
13 AdobePDFL                     0x251b8c28 PDFLInitFriends + 856
14 com.adobe.InDesign.PDF        0x24f7a526 GetPlugIn + 1085302
15 com.adobe.InDesign.PDF        0x24f7bf0a GetPlugIn + 1091930
16 com.adobe.InDesign.PDF        0x24f7c4ff GetPlugIn + 1093455
17 com.adobe.InDesign.PDF        0x24f7c780 GetPlugIn + 1094096
18 com.adobe.InDesign.PDF        0x24f7caf9 GetPlugIn + 1094985
19 com.adobe.InDesign.PDF        0x24f7cb8e GetPlugIn + 1095134
20 com.adobe.InDesign.PDF        0x24f7a2fc GetPlugIn + 1084748
21 PublicLib.dylib               0x010f749c CPDFAcquire::CPDFAcquire() + 60
22 com.adobe.InDesign.PDF        0x24e69a3d 0x24e3a000 + 195133
23 PublicLib.dylib               0x010b4952 Command::DoImmediate(short) + 34
24 com.adobe.InDesign.Utilities 0x212e95c3 0x212e7000 + 9667
25 com.adobe.InDesign.Utilities 0x212e97ec 0x212e7000 + 10220
26 ...adobe.InDesign.AppFramework 0x202f913e 0x202e0000 + 102718
27 PublicLib.dylib               0x010b525b CmdUtils::ProcessCommand(ICommand*) + 59
28 com.adobe.InDesign.PDF        0x24e88e4c GetPlugIn + 96412
29 PublicLib.dylib               0x010d0d6f CExportProvider::ExportToFile(IDFile const&, IDocument*, IPMUnknown*, PMString const&, K2::UIFlags) + 383
30 ...e.InDesign.Import Export UI 0x2117ca8b GetPlugIn + 15787
31 ...e.InDesign.Import Export UI 0x2117d838 GetPlugIn + 19288
32 ...e.InDesign.Import Export UI 0x2117aa96 GetPlugIn + 7606
33 com.adobe.InDesign.Actions    0x23781c03 GetPlugIn + 15171
34 com.adobe.InDesign.Actions    0x23786a3b GetPlugIn + 35195
35 ...adobe.InDesign.AppFramework 0x202e2803 0x202e0000 + 10243
36 com.apple.HIToolbox           0x95c9be89 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1567
37 com.apple.HIToolbox           0x95c9b150 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 411
38 com.apple.HIToolbox           0x95cbd9e1 SendEventToEventTarget + 52
39 ...adobe.InDesign.AppFramework 0x202e38f7 0x202e0000 + 14583
40 ...adobe.InDesign.AppFramework 0x20306b3e GetPlugIn + 16750
41 com.adobe.InDesign            0x000026eb main + 187
42 com.adobe.InDesign            0x00001fb2 start + 258
43 com.adobe.InDesign            0x00001ed9 start + 41

I am suddenly having the same problem, only with CS3. Did you ever find a solution?

Long files hierarchy causes autocad to crash when printing to a pdf

Long files hierarchy causes autocad to crash when printing to a pdf.

Tylerdowner,
Uninstalled and reinstalled Flash. No change. The only thing that seems to consistently resolve the problem is disabling the Flash plugin.
I tried creating a new profile, but when I transfer the data suggested in this:
http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox
I get an error window when opening firefox with the new profile ...something about security settings not working correctly...but I can print every time even though the Flash plugin appears to be installed and enabled. So I assume there is some kind of problem with my current profile. Any suggestions on how to find and correct it or a way to get most of my data into a new profile...that works...would be appreciated.

RoboHelp 10 Crashes consistently when trying to delete linked FM11 book

I have a linked project where RoboHelp absolutely refuses to display part of a topic and some of the images. So I decided to delete the linked FM book file and start again from scratch (this was a FM10/RH9 project originally). This causes RH to crash consistently. Any ideas?

I thought that moving my project location to a shorter path had solved my Cross references issue, but it hasn't. Here is a page from the Help:
These are all the same Heading style in FM
The X Refs are all to headings within the Current FM file
They are all the same Cross Reference Format (Heading & Page)
Thje Cross Reference conversion setting is set to Para Text in RH
Here is the code for the Graphical Circuit Trace (which doesbn't work) and the Quareo and Analyzer Configuration which does.
<li>Graphical Circuit
 Trace - see <a href="Circuit_Trace_Layout.htm#XREF_67922_Graphical_Circuit">Graphical Circuit Trace on page 85</a>
 for more details</li>
 <li>Quareo and Analyzer
 Configuration - <a href="Quareo_and_Analyzer_Layout.htm#XREF_15265_Quareo_and">Quareo
 and Analyzer Configuration</a> for more details</li>
The extra span class seems to be the problem, but why is it getting applied?
Baffled.com
P.S Adobe don't seem able to replicate my problem with the PDF link, so I'm stuck there as I can't get it to work!

Robohelp 8 crashes after Windows 7 install

I'm a long time user of the pre-Adobe versions of RoboHelp, and just installed a trial version of Robohelp 8 on an HP laptop running Windows 7. The program crashes when I open a menu and move to another main menu without first closing the first drop-down menu. Here are the "problem details":
Problem signature:
Problem Event Name: APPCRASH
Application Name: RoboHTML.exe
Application Version: 8.0.0.203
Application Timestamp: 4944f3bb
Fault Module Name: OLEACC.dll
Fault Module Version: 7.0.0.0
Fault Module Timestamp: 4a5bdac8
Exception Code: c0000005
Exception Offset: 00002411
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
Interestingly enough, if I go move the mouse back up the menulist to the top, click to close the menu, and THEN move the cursor across to a new menu, the program does not crash. I did an uninstall and reinstalled with only Robohelp HTML (no server, PDF builder, Robohelp Office).
I'd be grateful for any suggestions. Thanks!

I have a purchased version of RH8 (via TCS2), and I'm receiving this same error today - RH8 & FM9 worked fine yesterday. I am on a Dell Latitude 630 laptop runnint Windows 7 32-Bit.
This happened to me just 1 month ago, and after getting the run-around from Adobe "Tech Support" (yes, it's in quotes for a reason) for 2 WEEKS, I had to completely uninstall, including running the Adobe uninstall script (apparently these Adobe products do not like to be uninstalled; that Adobe developer was apparently on vacation when the TCS software was released to the public). So, rather than contact Adobe, I'll be spending today uninstalling/reinstalling TCS from our server.
Another day using Adobe "software" (again, quotes are intentional).
Cheers,
Marlo

Clicking on PDF's within tabs crashes firefox

If I'm attempting to open multiple PDFs in multiple tabs Firefox crashes almost immediately. Sometimes I'll get away with 1 or 2 tabs open with PDFs but after that any attempt to open a PDF in a new tab causes Firefox to crash. Right clicking on the PDF line and opening the PDF in a new window does work better, but not perfectly. After the crash Firefox will recover once, sometimes twice, gracefully but after that the "Well this is embarrassing..." message comes up. I've tried just about every fix I can find including uninstalling Adobe Reader and re-installing.

If I'm attempting to open multiple PDFs in multiple tabs Firefox crashes almost immediately. Sometimes I'll get away with 1 or 2 tabs open with PDFs but after that any attempt to open a PDF in a new tab causes Firefox to crash. Right clicking on the PDF line and opening the PDF in a new window does work better, but not perfectly. After the crash Firefox will recover once, sometimes twice, gracefully but after that the "Well this is embarrassing..." message comes up. I've tried just about every fix I can find including uninstalling Adobe Reader and re-installing.

Certain PDFs cause Mail

Hi Everyone,
I have been having an issue, along with several colleauges in my department that a certain type of Adobe PDF causes Lion 10.7.2 to crash when switching from the message or opening it in MacOSX mail or in Preview. These PDFs are are sent out by the same administrative assistant in our department, suggesting to me that the software she is using is the culprit. The "Content Creator" is listed as Adobe InDesign CS2 (4.05) and the encoding software is Adobe PDF Library 7.0. My boss recently upgraded to OSX Lion 10.7.2 and has had the same exact issue with the same emails.
Any ideas?
Many thanks

I can't upload the PDF with the forum, but here are the crash logs from mail and preview...
Process: Mail [5924]
Path: /Applications/Mail.app/Contents/MacOS/Mail
Identifier: com.apple.mail
Version: 5.1 (1251)
Build Info: Mail-1251000000000000~2
Code Type: X86-64 (Native)
Parent Process: launchd [152]
Date/Time: 2011-11-16 13:49:08.207 -0500
OS Version: Mac OS X 10.7.2 (11C74)
Report Version: 9
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000602
VM Regions Near 0x602:
-->
 __TEXT 000000010bfa0000-000000010c352000 [ 3784K] r-x/rwx SM=COW /Applications/Mail.app/Contents/MacOS/Mail
Application Specific Information:
objc[5924]: garbage collection is OFF
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 com.apple.CorePDF 0x00007fff8a6a7817 CGPDFNodePurge + 41
1 com.apple.CorePDF 0x00007fff8a6a7907 CGPDFNodePurgeChildren + 73
2 com.apple.CorePDF 0x00007fff8a6a7907 CGPDFNodePurgeChildren + 73
3 com.apple.CorePDF 0x00007fff8a6a7907 CGPDFNodePurgeChildren + 73
4 com.apple.CorePDF 0x00007fff8a6a7907 CGPDFNodePurgeChildren + 73
5 com.apple.CorePDF 0x00007fff8a6a7907 CGPDFNodePurgeChildren + 73
6 com.apple.CorePDF 0x00007fff8a6a7907 CGPDFNodePurgeChildren + 73
7 com.apple.CorePDF 0x00007fff8a6a7907 CGPDFNodePurgeChildren + 73
8 com.apple.CorePDF 0x00007fff8a6a7907 CGPDFNodePurgeChildren + 73
9 com.apple.CorePDF 0x00007fff8a6a7907 CGPDFNodePurgeChildren + 73
10 com.apple.CorePDF 0x00007fff8a6a9cf6 CGPDFNodeRelease + 77
11 com.apple.CorePDF 0x00007fff8a6a3413 _CGPDFLayoutFinalize + 25
12 com.apple.CoreFoundation 0x00007fff835d4256 CFRelease + 502
13 com.apple.CoreFoundation 0x00007fff835d88a2 __CFBasicHashDrain + 450
14 com.apple.CoreFoundation 0x00007fff835d4256 CFRelease + 502
15 com.apple.CoreGraphics 0x00007fff878ef02c CGPropertiesRelease + 33
16 com.apple.CoreGraphics 0x00007fff87902ee9 pdf_page_release + 60
17 com.apple.CoreGraphics 0x00007fff87902e34 CGPDFPageFinalize + 30
18 com.apple.CoreFoundation 0x00007fff835d4256 CFRelease + 502
19 com.apple.CoreGraphics 0x00007fff87902ddc CGPDFDocumentFinalize + 56
20 com.apple.CoreFoundation 0x00007fff835d4256 CFRelease + 502
21 com.apple.PDFKit 0x00007fff862e1a81 -[PDFDocument dealloc] + 249
22 com.apple.PDFKit 0x00007fff86332a2c -[PDFViewLayout dealloc] + 129
23 com.apple.PDFKit 0x00007fff862d550d -[PDFView dealloc] + 537
24 com.apple.mail 0x000000010c1d6978 0x10bfa0000 + 2320760
25 libobjc.A.dylib 0x00007fff8c3b803c (anonymous namespace)::AutoreleasePoolPage::pop(void*) + 434
26 com.apple.CoreFoundation 0x00007fff835fcf75 _CFAutoreleasePoolPop + 37
27 com.apple.Foundation 0x00007fff8c8a27a3 -[NSAutoreleasePool drain] + 154
28 com.apple.AppKit 0x00007fff845666d1 -[NSApplication run] + 634
29 com.apple.AppKit 0x00007fff847e580c NSApplicationMain + 867
30 com.apple.mail 0x000000010c078d88 0x10bfa0000 + 888200
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff859137e6 kevent + 10
1 libdispatch.dylib 0x00007fff887315be _dispatch_mgr_invoke + 923
2 libdispatch.dylib 0x00007fff8873014e _dispatch_mgr_thread + 54
Thread 2:
0 libsystem_kernel.dylib 0x00007fff8591167a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff85910d71 mach_msg + 73
2 com.apple.CoreFoundation 0x00007fff835fbb6c __CFRunLoopServiceMachPort + 188
3 com.apple.CoreFoundation 0x00007fff836042d4 __CFRunLoopRun + 1204
4 com.apple.CoreFoundation 0x00007fff83603ae6 CFRunLoopRunSpecific + 230
5 com.apple.Foundation 0x00007fff8c8aa04f -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 267
6 com.apple.Foundation 0x00007fff8c8a9f3b -[NSRunLoop(NSRunLoop) run] + 62
7 com.apple.MessageFramework 0x00007fff86d98891 +[_NSSocket _runIOThread] + 80
8 com.apple.Foundation 0x00007fff8c8f87fe -[NSThread main] + 68
9 com.apple.Foundation 0x00007fff8c8f8776 __NSThread__main__ + 1575
10 libsystem_c.dylib 0x00007fff859b78bf _pthread_start + 335
11 libsystem_c.dylib 0x00007fff859bab75 thread_start + 13
Thread 3:: com.apple.NSURLConnectionLoader
0 libsystem_kernel.dylib 0x00007fff8591167a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff85910d71 mach_msg + 73
2 com.apple.CoreFoundation 0x00007fff835fbb6c __CFRunLoopServiceMachPort + 188
3 com.apple.CoreFoundation 0x00007fff836042d4 __CFRunLoopRun + 1204
4 com.apple.CoreFoundation 0x00007fff83603ae6 CFRunLoopRunSpecific + 230
5 com.apple.Foundation 0x00007fff8c9040ab +[NSURLConnection(NSURLConnectionReallyInternal) _resourceLoadLoop:] + 335
6 com.apple.Foundation 0x00007fff8c8f87fe -[NSThread main] + 68
7 com.apple.Foundation 0x00007fff8c8f8776 __NSThread__main__ + 1575
8 libsystem_c.dylib 0x00007fff859b78bf _pthread_start + 335
9 libsystem_c.dylib 0x00007fff859bab75 thread_start + 13
Thread 4:: com.apple.CFSocket.private
0 libsystem_kernel.dylib 0x00007fff85912df2 __select + 10
1 com.apple.CoreFoundation 0x00007fff8364cf9b __CFSocketManager + 1355
2 libsystem_c.dylib 0x00007fff859b78bf _pthread_start + 335
3 libsystem_c.dylib 0x00007fff859bab75 thread_start + 13
Thread 5:
0 libsystem_kernel.dylib 0x00007fff8591167a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff85910d71 mach_msg + 73
2 com.apple.CoreFoundation 0x00007fff835fbb6c __CFRunLoopServiceMachPort + 188
3 com.apple.CoreFoundation 0x00007fff836042d4 __CFRunLoopRun + 1204
4 com.apple.CoreFoundation 0x00007fff83603ae6 CFRunLoopRunSpecific + 230
5 com.apple.Foundation 0x00007fff8c8aa04f -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 267
6 com.apple.Foundation 0x00007fff8c8a9f3b -[NSRunLoop(NSRunLoop) run] + 62
7 com.apple.MessageFramework 0x00007fff86d790b1 -[RSSInterchange _runManager] + 1345
8 com.apple.Foundation 0x00007fff8c8f87fe -[NSThread main] + 68
9 com.apple.Foundation 0x00007fff8c8f8776 __NSThread__main__ + 1575
10 libsystem_c.dylib 0x00007fff859b78bf _pthread_start + 335
11 libsystem_c.dylib 0x00007fff859bab75 thread_start + 13
Thread 6:: WebCore: LocalStorage
0 libsystem_kernel.dylib 0x00007fff85912bca __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff859bb274 _pthread_cond_wait + 840
2 com.apple.JavaScriptCore 0x00007fff8c0e6c40 ***::ThreadCondition::timedWait(***::Mutex&, double) + 64
3 com.apple.WebCore 0x00007fff8ab8bdca ***::MessageQueue<WebCore::LocalStorageTask>::waitForMessage() + 132
4 com.apple.WebCore 0x00007fff8ab8bd23 WebCore::LocalStorageThread::threadEntryPoint() + 99
5 com.apple.WebCore 0x00007fff8ab8bc6b WebCore::LocalStorageThread::threadEntryPointCallback(void*) + 9
6 libsystem_c.dylib 0x00007fff859b78bf _pthread_start + 335
7 libsystem_c.dylib 0x00007fff859bab75 thread_start + 13
Thread 7:
0 libsystem_kernel.dylib 0x00007fff85913192 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff859b9594 _pthread_wqthread + 758
2 libsystem_c.dylib 0x00007fff859bab85 start_wqthread + 13
Thread 8:
0 libsystem_kernel.dylib 0x00007fff85913192 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff859b9594 _pthread_wqthread + 758
2 libsystem_c.dylib 0x00007fff859bab85 start_wqthread + 13
Thread 9:
0 libsystem_kernel.dylib 0x00007fff85913192 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff859b9594 _pthread_wqthread + 758
2 libsystem_c.dylib 0x00007fff859bab85 start_wqthread + 13
Thread 10:
0 libsystem_kernel.dylib 0x00007fff85913192 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff859b9594 _pthread_wqthread + 758
2 libsystem_c.dylib 0x00007fff859bab85 start_wqthread + 13
Thread 11:
0 libsystem_kernel.dylib 0x00007fff85913192 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff859b9594 _pthread_wqthread + 758
2 libsystem_c.dylib 0x00007fff859bab85 start_wqthread + 13
Thread 12:
0 libsystem_kernel.dylib 0x00007fff85913192 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff859b9594 _pthread_wqthread + 758
2 libsystem_c.dylib 0x00007fff859bab85 start_wqthread + 13
Thread 13:
Thread 14:: CVDisplayLink
0 libsystem_kernel.dylib 0x00007fff85912bca __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff859bb2a6 _pthread_cond_wait + 890
2 com.apple.CoreVideo 0x00007fff83ebe63f CVDisplayLink::waitUntil(unsigned long long) + 279
3 com.apple.CoreVideo 0x00007fff83ebdaa5 CVDisplayLink::runIOThread() + 559
4 com.apple.CoreVideo 0x00007fff83ebd85d _ZL13startIOThreadPv + 148
5 libsystem_c.dylib 0x00007fff859b78bf _pthread_start + 335
6 libsystem_c.dylib 0x00007fff859bab75 thread_start + 13
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000001 rbx: 0x0000000000000602 rcx: 0x0000000000000174 rdx: 0x00007fe0938856b0
rdi: 0x0000000000000602 rsi: 0x000000000000007c rbp: 0x00007fff6bb9f280 rsp: 0x00007fff6bb9f270
 r8: 0x0000000000000006 r9: 0x00007fe092b1ca20 r10: 0x0000000066db7486 r11: 0x0000000023ec256c
r12: 0x00007fff8a6a33fa r13: 0x0000000000000001 r14: 0x0000000000000001 r15: 0x0000000000000000
rip: 0x00007fff8a6a7817 rfl: 0x0000000000010202 cr2: 0x0000000000000602
Logical CPU: 1
Binary Images:
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 0x110893000 - 0x110894ffc +cl_kernels (??? - ???) <BBFFC990-D439-46A1-811B-5A32EBAA9D2D> cl_kernels
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 0x111ebd000 - 0x111ebeff7 com.apple.kerberos.sckerberosconfig (2.1 - 1) <EE83DCC2-20D7-39B9-8AA9-FD719B2803F8> /System/Library/KerberosPlugins/KerberosFrameworkPlugins/SCKerberosConfig.bundl e/Contents/MacOS/SCKerberosConfig
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 0x111ef4000 - 0x111ef7fff com.apple.DirectoryServicesSource (1.2 - 1062) <0F479AAE-037E-3310-8206-DDEB075456C9> /System/Library/Address Book Plug-Ins/DirectoryServices.sourcebundle/Contents/MacOS/DirectoryServices
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 0x112619000 - 0x11261efff com.google.iaplugin (1.1 - 2) <434CD71C-53E1-3B80-A3C0-552512CDF105> /System/Library/InternetAccounts/Google.iaplugin/Contents/MacOS/Google
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 0x7fff89152000 - 0x7fff89152fff com.apple.vecLib (3.7 - vecLib 3.7) <9A58105C-B36E-35B5-812C-4ED693F2618F> /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
 0x7fff895e3000 - 0x7fff8960efff com.apple.speech.LatentSemanticMappingFramework (2.8.10 - 2.8.10) <09D59AFB-6CCD-37E1-8A41-8C45217E7612> /System/Library/Frameworks/LatentSemanticMapping.framework/Versions/A/LatentSem anticMapping
 0x7fff8960f000 - 0x7fff8992bff7 com.apple.CoreServices.CarbonCore (960.18 - 960.18) <6020C3FB-6125-3EAE-A55D-1E77E38BEDEA> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore
 0x7fff8992c000 - 0x7fff8997eff7 libGLU.dylib (??? - ???) <3C9153A0-8499-3DC0-AAA4-9FA6E488BE13> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
 0x7fff8997f000 - 0x7fff89985ff7 com.apple.phonenumbers (1.0 - 47) <8CE13253-C65B-392F-B87F-D85A15D500D3> /System/Library/PrivateFrameworks/PhoneNumbers.framework/Versions/A/PhoneNumber s
 0x7fff89986000 - 0x7fff89989fff com.apple.AppleSystemInfo (1.0 - 1) <598ADC13-C994-3579-A885-0D6658DDD564> /System/Library/PrivateFrameworks/AppleSystemInfo.framework/Versions/A/AppleSys temInfo
 0x7fff8998a000 - 0x7fff89da6ff7 com.apple.SceneKit (2.1 - 125.1) <296A889C-2E9D-366F-8962-E23931EECC70> /System/Library/PrivateFrameworks/SceneKit.framework/Versions/A/SceneKit
 0x7fff89da7000 - 0x7fff89fd1ff7 com.apple.CalendarStore (5.0.1 - 1139.14) <570E813D-3E53-3F44-8EFB-9037809B305B> /System/Library/Frameworks/CalendarStore.framework/Versions/A/CalendarStore
 0x7fff89fd2000 - 0x7fff89fdefff com.apple.CrashReporterSupport (10.7.2 - 347) <0F6D3509-9062-3647-B7C4-F25AF3AE9B71> /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Versions/A/Cra shReporterSupport
 0x7fff89fdf000 - 0x7fff89fe6ff7 com.apple.CommerceCore (1.0 - 17) <AA783B87-48D4-3CA6-8FF6-0316396022F4> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Frameworks/C ommerceCore.framework/Versions/A/CommerceCore
 0x7fff89fe7000 - 0x7fff8a006fff libresolv.9.dylib (46.0.0 - compatibility 1.0.0) <33263568-E6F3-359C-A4FA-66AD1300F7D4> /usr/lib/libresolv.9.dylib
 0x7fff8a007000 - 0x7fff8a024fff com.apple.frameworks.preferencepanes (15.0 - 15.0) <ABF4E917-A452-3B86-B071-948F4B6A3CD3> /System/Library/Frameworks/PreferencePanes.framework/Versions/A/PreferencePanes
 0x7fff8a064000 - 0x7fff8a648fff libBLAS.dylib (??? - ???) <C34F6D88-187F-33DC-8A68-C0C9D1FA36DF> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libBLAS.dylib
 0x7fff8a649000 - 0x7fff8a657fff com.apple.HelpData (2.1.0 - 70) <917CF02F-276E-3571-9042-AAAAC0D3D4E1> /System/Library/PrivateFrameworks/HelpData.framework/Versions/A/HelpData
 0x7fff8a658000 - 0x7fff8a6eafff com.apple.CorePDF (3.0 - 3.0) <6056B710-155A-3543-9373-B9F3E5FC99CE> /System/Library/PrivateFrameworks/CorePDF.framework/Versions/A/CorePDF
 0x7fff8a6eb000 - 0x7fff8a76efef com.apple.Metadata (10.7.0 - 627.20) <E00156B0-663A-35EF-A307-A2CEB00F1845> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadat a.framework/Versions/A/Metadata
 0x7fff8a76f000 - 0x7fff8a771fff libquarantine.dylib (36.0.0 - compatibility 1.0.0) <4C3BFBC7-E592-3939-B376-1C2E2D7C5389> /usr/lib/system/libquarantine.dylib
 0x7fff8a772000 - 0x7fff8a780ff7 libkxld.dylib (??? - ???) <65BE345D-6618-3D1A-9E2B-255E629646AA> /usr/lib/system/libkxld.dylib
 0x7fff8a781000 - 0x7fff8a781fff com.apple.Accelerate (1.7 - Accelerate 1.7) <82DDF6F5-FBC3-323D-B71D-CF7ABC5CF568> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
 0x7fff8a782000 - 0x7fff8a78dfff com.apple.NSServerNotificationCenter (4.0 - 4.0) <67D1D43D-7641-3BCA-B2BF-10838B380100> /System/Library/Frameworks/ServerNotification.framework/Versions/A/ServerNotifi cation
 0x7fff8a78e000 - 0x7fff8a801fff libstdc++.6.dylib (52.0.0 - compatibility 7.0.0) <6BDD43E4-A4B1-379E-9ED5-8C713653DFF2> /usr/lib/libstdc++.6.dylib
 0x7fff8a802000 - 0x7fff8a806fff libutil.dylib (??? - ???) <28672328-B738-38CE-B231-8A93CA6E6EA4> /usr/lib/libutil.dylib
 0x7fff8a807000 - 0x7fff8a88bff7 com.apple.ApplicationServices.ATS (317.5.0 - ???) <FE629F2D-6BC0-3A58-9844-D8B9A6808A00> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/ATS
 0x7fff8aa37000 - 0x7fff8aa8afff com.apple.AppleVAFramework (5.0.14 - 5.0.14) <45159B9E-05BF-35B2-AF76-D933490FBFB1> /System/Library/PrivateFrameworks/AppleVA.framework/Versions/A/AppleVA
 0x7fff8aab4000 - 0x7fff8aac2ff7 com.apple.AppleFSCompression (37 - 1.0) <88C436E8-38AE-3D96-A8C8-2D1805CC47B7> /System/Library/PrivateFrameworks/AppleFSCompression.framework/Versions/A/Apple FSCompression
 0x7fff8aac3000 - 0x7fff8aaccfff com.apple.AOSNotification (1.4.0 - 504.1) <0CD79695-6625-3BF4-A420-2612190EC2E0> /System/Library/PrivateFrameworks/AOSNotification.framework/Versions/A/AOSNotif ication
 0x7fff8aaea000 - 0x7fff8aaeafff com.apple.audio.units.AudioUnit (1.7.1 - 1.7.1) <04C10813-CCE5-3333-8C72-E8E35E417B3B> /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
 0x7fff8aaeb000 - 0x7fff8aaf6ff7 com.apple.speech.recognition.framework (4.0.19 - 4.0.19) <7ADAAF5B-1D78-32F2-9FFF-D2E3FBB41C2B> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecogni tion.framework/Versions/A/SpeechRecognition
 0x7fff8aaf7000 - 0x7fff8ab0bfff com.apple.syncservices.syncservicesui (6.1 - 673.3) <1388CDAC-98DB-3FC8-915A-40301804D172> /System/Library/PrivateFrameworks/SyncServicesUI.framework/Versions/A/SyncServi cesUI
 0x7fff8ab0c000 - 0x7fff8ab1eff7 libz.1.dylib (1.2.5 - compatibility 1.0.0) <30CBEF15-4978-3DED-8629-7109880A19D4> /usr/lib/libz.1.dylib
 0x7fff8ab5e000 - 0x7fff8ab68fff libcsfde.dylib (??? - ???) <49DD8C85-A3F9-36FB-BB63-ECAD4ABD8AF9> /usr/lib/libcsfde.dylib
 0x7fff8ab69000 - 0x7fff8b86ffef com.apple.WebCore (7534.51 - 7534.51.22) <352D30ED-1D1D-390E-B7CB-18E954485FD3> /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebCore.frame work/Versions/A/WebCore
 0x7fff8b870000 - 0x7fff8b973fff libsqlite3.dylib (9.6.0 - compatibility 9.0.0) <7F60B0FF-4946-3639-89AB-B540D318B249> /usr/lib/libsqlite3.dylib
 0x7fff8b974000 - 0x7fff8b991ff7 com.apple.openscripting (1.3.3 - ???) <A64205E6-D3C5-3E12-B1A0-72243151AF7D> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting
 0x7fff8b992000 - 0x7fff8ba70fff com.apple.ImageIO.framework (3.1.1 - 3.1.1) <13E549F8-5BD6-3BAE-8C33-1D0BD269C081> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/ImageIO
 0x7fff8ba71000 - 0x7fff8bb76ff7 libFontParser.dylib (??? - ???) <B9A53808-C97E-3293-9C33-1EA9D4E83EC8> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontParser.dylib
 0x7fff8bb77000 - 0x7fff8bbc0fff com.apple.framework.CoreWLAN (2.1.1 - 211.3) <0FBC6087-6872-3403-A317-CE888969CF4C> /System/Library/Frameworks/CoreWLAN.framework/Versions/A/CoreWLAN
 0x7fff8bbc1000 - 0x7fff8bc22fff com.apple.ExchangeWebServices (2.0 - 123) <74F90633-C43E-31F2-A9CF-2E91E306E46F> /System/Library/PrivateFrameworks/ExchangeWebServices.framework/Versions/A/Exch angeWebServices
 0x7fff8bc29000 - 0x7fff8bc8bfff com.apple.coreui (1.2.1 - 164.1) <F7972630-F696-3FC5-9FCF-A6E1C8771078> /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
 0x7fff8bc8c000 - 0x7fff8bc9afff com.apple.NetAuth (1.0 - 3.0) &lt

Robohelp 10 crashes when updating linked Frame 11 files

I recently upgraded from TCS 3 to 4 and this project worked fine before the upgrade.
Whenever I update the book linked to RoboHelp, it crashes and I receive an "Adobe RoboHelp 10 has stopped working message" (below).
If I update individual files in the book, RoboHelp does not seem to have a problem with files that do not have many linked images.
I'm running Windows 7 Enterprise. 8 GB RAM. The source control for the Frame files is Documentum, so they reside locally on my PC at C:\Users\user.name\AppData\Roaming\Adobe\FrameMaker\Documentum\<connection_name>\<reposit ory>\

Hello,
TCS4 with Acrobat update to XI, unstructured FM. Win8.
I am having the same problem, and I am very concerned. This is definitely a new problem so something has changed recently - perhaps an Acrobat update?
I have been linking my FM books to RH and happily converting graphics through distiller for several years now. The last time I successfully did this was in February, with no problems. Now, I am starting a new round of help releases. As soon as RH encounters a chapter with graphics to convert, it crashes. This is not a problem with a particular graphic or particular FM chapter. It happens on any FM chapter with a graphic. Many of my graphics have callouts so it's possible that it occurs due to this, but it wasn't a problem before.
Things I've tried:
Started a new RH project.
Changed the image conversion to not use Distiller. This resulted in no problems whatsoever, but the graphics quality is not acceptable.
Converted a chapter with no graphics. No crashing.
Tried using Distiller, but created .gif instead of .png. Still resulted in an immediate crash.
Deleted the CPD file after each crash.
Observed Distiller and looked for error messages in the log. There are none. It looks like 2 -3 graphics are converting before the crash. I went to the temp folder where these are being distilled but could not really make sense of what's there... there are 2-3 PDFs of my images in each temp folder. There's a temp folder for each time I crashed.
OK I admit I am really worried about this new issue.
Alexandra

Conditional Build Tags cause RH9 AIRHelp crash

I have seen multiple posts about system crashes when using RoboHelp HTML and conditional build tags. Is anyone having the same problem using build tags with RH9 and AIR Help output? I have tried different combinations of build tags, a single build tag, as well as different project topics. All cause RoboHelp 9 to crash when generating AIR Help. Any suggestions? Is this a reported bug?

Hi there, this sounds somewhat like the issue I have with generating WebHelp, which I've posted here: http://forums.adobe.com/message/3813225#3813225
I can't seem to find other posts that relate to this, and you mentioned other posts at the start of yours. Can you reply with links? I would appreciate your time.
Thanks,
Michelle

Digital booklet from iTunes causing Preview to crash

I was conflicted about whether to put this question in the iTunes for Mac or the Mountain Lion community, but, as you can see, I've settled on Mountain Lion because I believe iTunes is not causing the problem.
I downloaded "Electric Ladyland" from iTunes the other day and received a digital booklet with the album. When I double-clicked the booklet in iTunes, Preview would open up (as it does with any of the other digital booklets I have stored in iTunes) and display the first or the second page of the PDF. After swiping either left or right to view the previous or the next page, though, Preview would completely shut down, necesitating a force quit every time.
Most concerning to me is the fact that every time I tried opening this PDF in Preview my whole Mac would slow down significantly and, according to iStat Menus and the Activity Monitor, my memory and CPU usage would spike. Prior to clicking the booklet, my Mac would normally be using less than 2 of its 4 GB of memory and the CPU would be almost completely idle, with no individual program using up more than 30% of its processing power at any point in time. While this particular PDF was open in Preview my memory usage would jump to the full 4 GB and Activity Monitor was reporting that Preview was using almost "200%" of my CPU.
Interestingly enough, I can open this PDF with Adobe Reader and am able to view every page just fine. None of my other digital booklets or other PDFs outside of iTunes cause Preview to crash like this, so I think it must be an issue between this specific file and Preview.
I tried deleting and re-downloading the file (I had to contact iTunes support so they could re-upload the booklet to my account) and that did nothing; the booklet still caused the same problems. The support staff member I was emailing back and forth with had no suggestions for me. She forwarded me to an AppleCare advisor who also had no idea what the problem might be. (He actually forwarded me back to iTunes support!)
Anyone else experienced this?

Please read this whole message before doing anything.
This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.
Copy the PDF you're having problems with to the Public folder in your home folder.
Step 1
The purpose of this step is to determine whether the problem is localized to your user account.
Enable guest logins* and log in as Guest. For instructions, launch the System Preferences application, select Help from the menu bar, and enter “Set up guest users” (without the quotes) in the search box. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. You'll need to navigate in the Finder to the Users folder, then to the home folder of your regular login account, and then to the Public folder, where you'll find the file you copied. Try to open it in Preview. Same problem?
After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it. You can also delete the copy of the PDF.
*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
Step 2
The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode* and log in to the account with the problem. The instructions provided by Apple are as follows:
Shut down your computer, wait 30 seconds, and then hold down the shift key while pressing the power button.
When you see the gray Apple logo, release the shift key.
If you are prompted to log in, type your password, and then hold down the shift key again as you click Log in.
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs. The next normal boot may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
*Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t boot in safe mode.
Test while in safe mode. Same problem?
After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of steps 1 and 2.

RoboHelp 8 crashes when clicking See Also tab of Design-Time Control Properties

My project was previously in RoboHelp 7 and is a merged project. I copied a topic with see also buttons and want to edit the links. I right click the button and select Design-Time Control [name] Properties and click the See Also tab. RoboHelp crashes every single time. Error message:
EventType : BEX
P1 : RoboHTML.exe
P2 : 8.0.0.203
P3 : 4944f3bb
P4 : CLIENTMONTEREYDB.dll
P5 : 8.0.0.203
P6 : 4944e14d
P7 : 000016aa
P8 : c0000409
P9 : 00000000
One thing that is a little strange is that some of the buttons have Design-Time Control [object1] Properites and some have Design-Time Control [RelatedTopic] Properties, but all have the See Also tab.
If I insert a new See Also button using Insert > See Also, the menu choice is Design-Time Control [See Also] Properties and the tab is See Also. Click the tab and RoboHelp crashes.
If I insert a new Related Topics button using Insert > Related Topics, the menu choice is Design-Time Control [Related Topic] Properties and the tab is called Related Topics. Click the tab and RoboHelp does not crash.
I have a whole lot of these buttons I need to modify, so I'd appreciate if anyone knows of a solution to this problem.
Sample HTML for an offending button:

<object
classid="clsid:ADB880A6-D8FF-11CF-9377-00AA003B7A11"
 type="application/x-oleobject">
<param name="Command" value="ALink,MENU" />
<param name="Button" value="Text:See Also" />
<param name="Font" value="Verdana,8,0,,BOLD" />
<param name="Frame" value="" />
<param name="Item1" value="" />
<param name="Item2" value="ChgSubErrSeverity - see also" />
</object>


Hello again
Bummer that!
First, I'll answer something I failed to earlier. You said that sometimes it says SeeAlso and sometimes it's object1. Here's the deal on that.
When you click Insert > See Also the first time in a topic, the control is named SeeAlso. If you copied and pasted or clicked Insert > See Also again, the first time you did that it would be object1 or OBJECT1 depending on whether you used the menu or you copied and pasted. This is because each of these must use a unique name. So is it possible that you disliked seeing object1 on some and you renamed so the second (or third) also was named SeeAlso? I could see that causing RoboHelp to gag.
Assuming that's not it, what about topic filenames or titles? Do any of them have unusual characters in the names? Any character other than 0-9, a-z, A-Z or an underscore ( _ ) is suspect. Perhaps an odd character is tossing a monkey wrench into the works.
Cheers... Rick
Helpful and Handy Links
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Crxf_pdf.dll appears to cause IIS to crash

When exporting crystal reports to pdf from a web based application using Crystal 2008, the crxf_pdf.dll causes IIS to crash. This happens about once every five times with a particular large report. But it has happened with small reports on occassion as well. We have seen this on several windows 2008 server boxes (IIS7)hosting our website which allows this type of export . Below is the error...
Inw3wp__PID__5036__Date__01_27_2010__Time_12_18_13PM__735__Second_Chance_Exception_C0000005.dmp the assembly instruction at crxf_pdf+1a483 in C:\Program Files\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\crxf_pdf.dll from Business Objects has caused an access violation exception (0xC0000005) when trying to read from memory location 0x00000000 on thread 99
Please follow up with the vendor Business Objects for C:\Program Files\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\crxf_pdf.dll
Any thoughts, ideas or solutions appreciated!
Thanks

This looks like a non issue. Here is what I did to reproduce the issue: 1)I setup a separate website on my server that contained one page that simply exported a pdf report with a press of a button. I brought up two browsers, logged in anonymously to that site. I started the the exports at roughly the same time. The report I created listed several fields out of the db table and would run for about one minute. For the setup described above the reports both finished processing at just about the same time. I tried the same using windows authentication and had the same results. 2) I moved the single web page to my main website, then opened two browsers to the site logged in as my windows user. While my report was exporting in one browser, I could not get to the database with the other browser. Once the report finished, the second browser came up with data immediately.3) I changed the test web page by removing the report export code and adding code to bring back the same records into a dataset. I was able to duplicate the problem this way as well. This took Crystal out of the picture. 4) I created a new windows user on my server and set it up in the development database. I opened one browser with my login and a second browser with the new login. While loading the dataset with the first browser, I did not have any problem accessing the database table with the browser connected as the new user. 5) Finally, I decided to try using the second browser from a remote location. This time I logged both browsers in as my user, but one browser was on a different client. While loading the dataset with one browser the other browser did not have a problem accessing the Account Detail. 6) It appears that when working on a single box with mulitiple browsers logged in as the same user, IIS(?) limits the amount of access as if there was only one instance. So far, I have found no documentation for this, but will include it when I do.
As it stands this does not appear to be a critical issue since it only limits a single user on a single box and does not limit multiple users logged in with Anonymous (for example) from many different boxes.

RH 9 - .CHM file RoboHelp 9 crashes when clicking on a .htm file in Project Manager

Dear all,
RoboHelp 9 crashes when I click on a .htm file in Project Manager. I think there should be redundant codes in this file but I cannot find out the reason why actually.
Anyone knows that, please help me.
Thanks a lot.

Just to be sure it is the topic that is causing the issue, create a new project and import the HTM file. If it is the file it may crash when you import or it may import but crash when you click on it in the Project Manager pod. If this happens, try opening the file in Windows Explorer. Does this display anything. You can also try opening the file in Notepad which should display your XHTML code. Come back if you find anything.

PDF causes Robohelp 9 to crash

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