PDF export - problem with embedded font

Dear all,
I refer to a problem which was already discussed [here|Export to PDF wrong font;. I was asked to start a new thread and provide further information. Here we are...
The issue is nearly the same:
- We have a solution which both has a WinForms and an .aspx UI.
- We have a report, used in both solutions.
- The WinForms solution uses the Crystal Viewer to preview and print and export and so on.
- The web solution creates a PDF file and prompts to open or save. In this PDF, the font is substituted with Arial. This is actually the concrete problem.
1) Version of CR
on MY machine (MAYBE different on production environment, I have to check this):
Crystal Reports 10 (10.0.0.53327)
Crystal Reports Basic Runtime forVisual Studio 2008 (10.5.0.0)
Crystal Reports runtime engine for .NET Framework 4 (64-bit) (13.0.0.99)
Crystal Reports , version for Visual Studio 2010 (13.0.0.99)
2) CR Service Packs installed
Nope.
3) web / win app?
Both, see description above.
4) Is this happening on dev or deployed system?
On deployed system. It ONLY affects the web solution on the server, which is a Win7 64bit. My developement machine also is a Win7 64bit, it works on this device. On a colleagues machine (WinXP) it works, too.
5) What is the actual font?
The Font was exclusively developed for the customer by a designer, but it is fully embeddable (I already checked this).
6) Link to a screen shot that shows the issue
I do not know whether this really helps to NOT see a font replaced by Arial...
I hope you can help me. If the description is a little confusing, please ask, I will try to explain better, promised. Thank you, have a nice weekend!
Greetings,
Jens

Hi Don,
thank you very much for your reply!
The font is True Type, embedding allows preview/print.
What exactly does "Then make sure the WEB Servers have access to the font." mean? It is installed on the machine. I'm not really familiar with that server config stuff, as it is usually not my job...
Do we have to install the update (it is called support pack 2, right?) on the developement AND the deployment machine? Or only on the developement environment?
Best regards,
Jens

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« Hide
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