PDF Generator - Error Occerued During Native App Invocation

Question

ALC-PDG-016-004-Error occurred during native application invocation
I receive this error message when trying to convert a DOC to a PDF. At first I was trying to do this as part of a workflow, but then determined that the issue is bigger. I get the exact same error when attempting to convert a DOC to a PDF in the Admin UI.
I've been doing a lot of research and cannot find a solution. Here are some details: I CAN convert a JPG to a PDF using the Admin UI. We do have a turnkey installation of LiveCycle ES 8.0 on a Windows Server 2003 environment. We do have MS Office 2003 installed on the server. I also attempted a TXT file and it gave me the same error.
Obviously the error indicates that whatever part of MS Office/Word it is trying to invoke to make the conversion is not working. I tried looking up the user that runs JBOSS and giving that user full access permission to WinWord.exe and that didn't do it. Am I on the right track? Perhaps LiveCycle calls a different file than WinWord.exe?
I don't think our MS Office install is a problem because it is a standard install and functions just fine on its own. Note, that if I create a new Word doc in Word, I AM able to save it as a PDF using the Adobe toolbar.
Has anyone seen this or have any idea what the issue could be???
Thank you so much!
Ryan D. Lunka
Cardinal Solutions Group
[email protected]

Answer 1

Its easier than that ....log into the server with the same userid and password that was used to install LC. See if you can launch Word if so then start LC using that bat file. This will ensure that LC is running under the currently installed user. Try creating a PDF. I am suuming that you are using the turnkey install.