Pdf problem with Preview - how to report to Apple?

Hi,
I have been having problems with certain PDFs and Preview. The PDFs in question are scientific papers obtained via JSTOR (they manage the supply of papers from a range of Journals). In Preview many JSTOR papers display very slowly - so slowly that scrolling through the document is not practical. In Acrobat they are displayed normally, so this seems to be a Preview problem. There seem to be no settings in Preview that seem relevant to the problem, so how can I report this problem to Apple?
all the best,
Jeremy Harbinson

Hi,
So far as I can tell, I cannot attach a file to a posting to one of these discussion groups. A file which causes the problem can be found at
http://www.jstor.org/stable/3066865
Baroli, I and Niyogi, KK (2000). Molecular genetics of xanthophyll-dependent photoprotection in green algae and plants. Philosophical Transactions: Biological Sciences, 355;1385-94
Note that the problem only seems to occur with JSTOR files: the same pdf - this time in an easily readable form, and minus the JSTOR header page - can be downloaded from the Royal Society website:
http://journals.royalsociety.org/content/qpjabmqk0kxar5vb/
all the best,
Jeremy

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