PE4 freezes - "Your card may not support full duplex"

Brand new Dell Studio 17 laptop
Vista Home Premium 32 bit
I open PE4, start a new project, bring in a couple of MP4 files. Then when I try to play it gives me an error message: "Playback failed. The audion system does not seem to respond. Maybe the card does not support full duplex."
PE4 then freezes, and I have to ctrl-alt-delete to close.
Audio works fine everywhere else, until I try to run PE4. Then the card is dead and nothing works.
Any suggestions?
James

James,
"Tried it with PE3 as well, same thing." Are you saying that you installed PE3 on the Studio 17 and got the same error message when you tried to play MP4 or JPEGS on the Timeline? If so, did you install the Premiere Elements 3.0.2 update for Premiere Elements 3 before you got started? I do not believe that Premiere Elements 3 by itself was ever Vista compatible.
http://www.adobe.com/support/downloads/detail.jsp?ftpID=3565
I would like to see the specific online links that Dell T/S cited to Kevin for claiming an Adobe/Vista (non Dell) issue. Would it be a good idea for you and Kevin to compare features (especially video and audio cards as well as drivers) of your Studio 17?
The result of Kevin's contact with Adobe re: this matter, should be interesting, and I am looking forward to their spin. As far as I know there are users out there using Premiere Elements 4 with a Vista Home Premium operating system. Hopefully other forum users here will address that point and correct me if I have misspoke about that.

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