People cant hear me when making a phone call

My daughter has an iPhone 5c 16gb. Recently when she tries to make a phone call, the person on the other end can't hear her. Speaker phone, siri, voice memo and the head phones all work. She's not covering the microphone with her hand or case. No recent software updates carried out either.
Just wondering if this is a common problem and if there are any solutions. I assume its obviously something to do with the microphone, but as its a refurbished phone, apple I believe, won't support.
Any advice greatly appreciated.

Have you contacted your carrier for their advice?

Similar Messages

I cant hear anyone when i make phone calls

When i make phone calls i cant hear the other person on the other line. And my ear piece volume is all the way up. please help

New phone? Have you peeled off the protective plastic film from the front of the phone?

Callers can barely hear me when making a phone call

Hello!
For the last 3 days, whenever I am talking on the phone the other person says they can barely hear me, that my voice is too low. My volume during calls is at the maximum and I haven't changed any settings.
Can someone please help? I have no idea whats happening!
Thanks,
Rosin
Solved!
Go to Solution.

Try rebooting your phone (which I recommend doing once a month even if it's running properly). Press and hold the power button until you see 'BlackBerry' on your screen, ignoring anything you see before that. It should take about 20 seconds. Once it's rebooted, try a call and post back with your results.
Cheers.
- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.

On my iPhone 4, people cant hear me when I make and / or receive normal (GSM) phone calls. But when on calls using internet based / native apps like viber or skype, people can hear me just fine. Voice memos work too and have already tried different SIMs

On my iPhone 4, people cant hear me when I make and / or receive normal (GSM) phone calls. But when I make/receive calls using internet-based / native apps like viber or skype, people can hear me just fine. I have tried recording my voice using voice memos - this works. And have already tried different SIM cards but the problem persists.
I have taken my phone to an authorized Apple service center, where they restored my phone to factory settings, but still facing the same issue. They service center directed me to Apple Customer Care Hotline, where I have now spent 3+ hours explaining my issue and yet no one can resolve it. The easy answer if to replace the phone - and since it is out of warranty, I am expected to pay for it.
Additionally, the customer service has been so rude and confrontational that it has completely changed my view of Apple and its customer focus. I am a disappointed and angry customer today - people would be surprised to hear just how rude customer service was including making statements such as "Apple doesnt make infallible products, that's why warranty is needed for our products" and that "every product undergoes a problem at some stage, so do ours!" There goes whatever confidence I had...
My concern is simple - if no one at Apple and / or its CS hotline is able to address my issue comprhensively and keep telling me that they have never encountered a precedent before, then with what right can they expect me to pay for a replacement?! I am NOT here to fund Apple's research into their product faults and manufacturing.
And even though a customer is out of warranty, is it too much to expect an Apple product to work well for at least a 'reasonable' period of time. My phone is less than 18 months old and has been facing this issue for the past 2 months - surely the longevity of Apple products is more than 18 months!
Just a sad sad day for an Apple customer, compounded by unjustifiably rude and aggressive staff. And still no resolution to my problem.

I am having the same issue - with my last 2 iPhone 4's. My first handset each time I was on a call wether it was up to my ear or on loud speaker, the call would automatically mute even though the mute button wouldn't show up as highlighted. Pressing the mute button on and off during the call doesn't fix it either. I rang Apple and asked what some of their trouble shooting solutions were. I got told that it might be a software issue and to install the latest software update. This failed. I then got told to uninstall the software on the phone and do a complete restore. This also failed. After trying the troubleshooting suggestions, I took the phone into my provider and they sent me out a new phone within a week under warranty claiming it was a hardware issue and probably just a "glitch" with that particular phone. This was not the case....
After receiving my second iPhone 4, I was hopeful that it would work. For the first couple of days, making/receiving calls was not an issue. Until after about a week, the same problem started again. In one instance I had to hang up and call back 4 times and the call would still automatically mute after about 5 seconds. Also on the second handset, the main camera located on the back of the phone has red and blue lines running through it and can't take a decent picture. So back to the store I go to get another replacement - Again.
For a phone that is rated highly and as a keen Apple product purchaser, I am a bit disappointed with the experience I have had with the iPhone 4. Let's hope they find a fix sometime soon because this is becoming a bit beyond a joke.....!!

People cant hear me when they ring me or i ring them but when i put them on loudspeaker they can hear me :/ Help?!

People cant hear me when they ring me or i ring them but when i put them on loudspeaker they can hear me :/ Help?!

Still sounds like the mic to me. There are 2 on an iPhone 4 one on the top of the phone one under, each has a separate task. Sounds to me like your top mic is on the blink.

When making a phone call on my iphone I can hear the person that i am calling but they can not hear me

when making a phone call on my iphone,I can hear the person that I am calling but they can not hear my voice

My first new iphone4 was received and installed complete.
Nothing to hear when i was calling, only when I used loudspeaker.
complete reset and reprogrammed Iphone, same result.
Called Apple support and received a new Iphone4 next day.
Updated and programmed.
It works.
2 weeks ago My son's iphone4, same problem, could only call with loudspeaker??
Anyone an Idea.

When making a phone call I have to put it on speaker to hear the person I'm calling.

When making a phone call I have to put it on speaker to hear who I'm calling. I can't hear when putting the phone to my ear.

I had the same problem just one hour ago. I could not hear the person I's talking to unless I put it on speaker.
I restarted my iPhone 4 and still the problem was there.
And it automatically started working again in one hour.
I would suggest to shake the iPhone a little and try to reboot and see if it's helping.

When making a phone call i cant be heard

when making a phone call i can not be heard?

ypur mic may be out which is a little hole down at the bottom of your phone. you can try powering the phone off and on then you can do a hard reset home button + power button for 30 sec or intell you get a apple logo. if that still isnt working you cna back up your information to itunes and then restore your phone as new. if your still having a problem then it is hard ware related and you can then get it replaced by apple for free if your within the limited warranty

How do you reduce/turn off keypad sound when making a phone call

How do you reduce/turn off keypad sound when making a phone call?

If I understand the question correctly, it is not about turning off keyboard clicks, it's about silencing the beeps made when manually keying in a phone number. With keyboard clicks turned off, the beeps still sound when keying in a phone number. If I'm reading the iPhone User Guide correctly, it explains how to turn off keyboard clicks but not how to silence the beeps when keying in a phone number. The only way I have found to silence the beeps is to put the phone into silent mode.

How to mute Dial Pad keys when making a phone call

Anyone knows wow to mute Dial Pad keys when making a phone call?

There is no individual setting for this yet. Only overall silent profile.
-: DrewRead :-
Can't find an app on Blackberry World yet? Tweet the developer and ask when they will #GetWithBB10 !!
"Like it" if you like it.

Internet connection only when making a phone call

I own a Powerbook G4, I connect to the internet wireless via aiport. I can connect only when making a phone call, my ISP is virgin.net. I've changed the micro-filter. Can any one help me on this problem.
Thanks
Lee

Thanks for the usefull information, I've contacted BT they are my telephone provider here in the UK, and they did a line test, not a mechanical test as by an engineer, and said the line is OK. My in-comming & out-going calls are fine, but with interference on the line. How did you get past this problem?

Screen stays on when making a phone call

I am wondering if there is a setting for making the screen go black when making a phone call. I have done some research and it seems there should be a proximity sensor that makes the screen turn off when the sensor is activated. If there is no setting for this sensor then I have to believe that the phone is defective and must be returned - I just wanted to be sure that a setting doesn't exist to correct the problem before doing that. It is a Droid X2. Thank you in advance for any help provided!

Yes, there is a small "proximity sensor" in the upper left corner next to the ear piece. When you "cover" it after making a call, the screen should go blank. If it is staying on when you cover that (with your face/ear or even your hand) if sounds like it is defective. There are no Settings that I am aware of that makes the screen stay "always on". At least on my Droid X.
Have you tried running in SAFE MODE just to make sure it's not some 3rd party app causing the problem?
- Power Off
- Press & hold the MENU button (far left button)
- Power up phone, but continue to HOLD the MENU button for like 1-2 mins.
Phone should come up saying "SAFE MODE" in lower left side.
Test you issue.
To get out of SAFE MODE, just power off & on as usual.

IPhone 4 - I cant hear or be heard on phone calls

I cant hear or be heard on phone calls. I have done a soft reset and a full reset without resolution. Everything else works. It is not a phone network issue either. Does anyone have a fix?

Hello Paul,
Thank you for the details of the issue you are experiencing with your iPhone. It certainly is impossible to make and receive calls if you can't be heard and cannot hear the other person. You have taken some really good troubleshooting steps already.
I found a couple of articles with a few additional steps for the issue you described (you can skip the steps you have already taken):
iPhone: Receiver and call audio quality issues
http://support.apple.com/kb/ts5196
iPhone: Microphone issues
http://support.apple.com/kb/ts5183
Thank you for using Apple Support Communities.
Best,
Sheila M.

Why can't I hear anything when on a phone call?

why can't I hear anything when on a phone call?

New phone? Peeled off the protective plastic from the face of the phone?

HT1414 when i facetime somebody they cant hear me, and also when i record a video the sound is muffled. there isnt a problem when making a phone call. any solutions?

when i facetime someone they cant hear me, and also when i record a video there is no sound, however when i make a phone call there is no problem. any solutions?

When I try to make a call it will go through and I can hear the other person but they cannot hear me, is there a setting that disables the speaker when using the headphones to try to make a call, also speakerphone automatically goes on when I start a call which I do not like, any suggestions how to fix this?
I also have this problem...........

People cant hear me when making a phone call

Similar Messages

Maybe you are looking for