Phone in works, phone out doesnt. Broadband works.

Need help please. Broadband is fine, incoming calls are fine but cant dial out unless i take apart the box that the wiring goes into. It doesnt work on the outside connection i have to unscrew the two screws and plug it into the internal connector. I have wiring going into 2,3 and 5. Which seems to fit with what others are saying. Whats wrong?

Skyrise wrote:
Being a bit dim, cant find the page editor or tree. Have rich text, html, preview, spell check, quote only. Am on an ipad does that make a difference?? Probably a faulty front plate then if it works inside but not through the front plate. An accelerator was added would that be the fault??
Its on the toolbar
Its possible its the accelerator, or simply a bad connection.
If you always plug you home hub in at that point, then a filtered ADSL faceplate is better.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Similar Messages

I took out the SIM card before I sold a water damaged (non working) phone. Now the buyer wants the pass code to open it. Is there still personal stuff on this phone?

I took out the SIM card before I sold a water damaged (non working) phone. Now the buyer wants my pass code. Is there still personal stuff on this phone?

The sim card ONLY holds the information needed to connect to your cell company, so yes, there still could be sensitive information on your phone. It should have have had Find My iPhone turned off and the phone's data and settings wiped before you sold it. You really do need to give the new owner your pass code if he is to use the phone. After he's gotten in the phone, ask him to turn off Find My iPhone and then go to Settings > Reset > Erase All Data and Settings and then he should set up the phone on his own Apple ID.

Will I ever get a working phone line and broadband...

What a nightmare - nearly a week after activation data I still haven't got a working phone. Every time I call BT I get fobbed off by a indian call centre and to be honest I don't thing they know what they are doing!
I should have know this would happen - my intial order kept getting cancelled as the exchange and my address didn't match, then they said there was working line in the property when there wasn't.
Since my activation date I have been told;
1) There was a probelm at the exchange
2) there is a crossed connection
3) outreach can't do anything because the phonenumber is for the incorrect exchange
4) BT need to generate a new number based at the correct exchange
I really don't know what to do now to get some progress on this - the call centre have said they will call tomorrow to tell me what will happen next.
Can anyone offer me any advice?
Thanks
Claire

Hi
I am sorry to see you are having problems
I suggest you contact the forum mods they should be able to get this problem sorted for you this is a link to them http://bt.custhelp.com/app/contact_email/c/4951
They normally reply by email or phone directly to you within 3 working days they will take personal ownership of your problem until resolved and will keep you informed of progress
They are a UK based BT specialist team who have a good record at getting problems solved
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

HT1476 Iphone wont recharge unless I hold the phone down and have it at a certain angle so the phone charger works...but it doesnt always work

Iphone 5 wont recharge...the only way it works, sometimes, is if I hold the phone down while the recharger is in the phone, and the phone has to be at a certain angle for the charger to work....any ideas whats wrong?

Do you want to know what's wrong, or do you want your phone fixed?
Bring your phone and charger to Apple. They're under warranty. If either of the devices is malfunctioning, it will be relplaced.

Strange Situation, BB working, phone only partly

I have been down at my gf's house sorting out the broadband and phone etc. It's quite an old house. It has the standard BT house phone port and next to it another one named 'Digital and Wireless' which also looks quite old. Anyway the 'Digital and Wireless' looks the same as the BT port but appears inactive.
Anyway the problem I'm still having is that; I can get the broadband to work, and calls can sometimes be made outbound. But whenever you try to dial the house phone it fails. It rings for split second then disconnects. I havent tested the broadband line for consistency but do you believe this is a physical line fault? I want to make sure before calling out an engineer.
Many thanks
Davey

Sounds there could be a bit of a fault on the line. Way BB works along the line it is not unusual to have BB working okay and a fault on the telephony.
Would suggest you raise a fault either on line or with 151 and get the line tested.
From the location of the line test result you will be advised to check the equipment on the line, as vknong suggests. Suspect it could be at or near to the premises. You will be then advised about the risk of charges before progressing to an engineer.

HT1937 Hi, I have an iphone 4 at moment and my contract with tesco ends in Decembe, although after i ight out it stopped working, there is no water damage and its no cracked. I have charging, plugging it into my laptop but its doesnt want to come on?

Hi, i currently have an iphone 4 and my contract ends with Tesco in December. Atfer i night out my phone stopped working and now doesnt turn on ive tried everything. It has no water damage and no cracks and dont know where to take it or what to do. Thanks Charlotte

Hello Charlotte,
I would be concerned too if my iPhone was not powering on. I found an article with steps you can take when you encounter an issue like this. I recommend following the steps below:
Will not turn on, will not turn on unless connected to power, or unexpected power off
Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIsand corrosion.
Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
After at least 30 minutes, if:
The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen . Then unplug the phone from power. If it immediately turns off, seek service.
The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
If the display turns on, go to step 4.
If the display remains black, go to next step.
Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.
You can find the full article here:
iPhone: Hardware troubleshooting
http://support.apple.com/kb/TS2802
Thank you for using Apple Support Communities.
Best,
Sheila M.

TS3276 I can receive emails, but I cannot send emails. This just started happening. I have an iPhone and I can send emails from my phone fine. It's just not working on my Macbook. Every time I try to send an email it goes straight to my outbox. Can anyone

I can receive emails, but I cannot send emails. This just started happening. I have an iPhone and I can send emails from my phone fine. It's just not working on my Macbook. Every time I try to send an email it goes straight to my outbox. Can anyone help?

Thank you for heading me in the right direction. I reset my Mail account for Outgoing Mail Server to outbound.att.net:(customer ID)@att.net (instead of smtp.att.yahoo.com, per Apple's online troubleshooting information). I'm not sure what "(Offline)" means when it appears at the end of my Outgoing Mail Server (SMTP)?? In the Advanced box I clicked on "Use custom port: 465" and checked "Use Secure Sockets Layer." Authentication: Password; I have correct User Name and Password put in. After doing all this, when I try to send emails again today, they go directly to the Outbox and sit there.
What's curious is that my first sent email this morning did go out using the Outgoing Mail Server, smtp.att.yahoo.com: (customer ID)@att.net(Offline) but subsequent emails I tried to send with this server were rejected with the message: "Cannot send message using the server smtp.att.yahoo.com (etc.). The SMTP server doesn't support TLS(SSL) on port 587. Verify your account settings and try again." That's when I tried resetting my Outgoing Mail Server to outbound.att.net (etc.), as mentioned above, and was unsuccessful in sending out any further emails. I guess my next step is to contact my email service provider, AT&T, and see if they can help me. Thanks, again, for taking the time to respond and for giving me your input! Much appreciated!

New work iphone sync to my wifes iclound account. How do i create an iclound account for my work phone?

Bare with me. My work phone, 5s, is sync to the apple id we use for the other apple device we have. My 5s is also sync'd to my wife icloud account which uses that id we use for everything. I have created a new apple id for the 5s and would like to create my own icloud account for this iphone. my wife has signed out of her account and that is where i sit. At this point do i delete the icloud account from my 5s? Then create a new icloud account using my new apple id for the 5s? My wife has a ton of pics and work thing in the now shared icloud account and i dont want to delete anything from it. I would like to back up before the ios 8 release. Please help. Thanks you in advance.

Hi 11crv,
You can delete the iCloud account from your device without affecting the contents of iCloud whatsoever. All you are doing by deleting it from your phone is removing the link to that iCloud account, so Photo Stream will get turned off, Contacts will no longer sync, and can be removed from the device if you wish (you will be prompted about this when you delete it). But the only thing that will be affected by the Delete is your device.
Once you have set up a new iCloud account with your new ID, then you will be able to back up your device to your new iCloud account if you wish!
Cheers,
GB

How to reuse standard Activity subcomponents - Appointments, Tasks, Phone Calls and Emails within a custom work center?

Requirement : We have a requirement to reuse the standard Activity subcomponents Appointments, Tasks, Phone Calls and Emails within a custom work centre. The requirement is to leverage and copy all sub functionalities Appointments, Tasks, Phone Calls and Emails available within the standard activity work center. This feature is available within Accounts, Opportunities, Leads etc. (Refer screenshot: Std_Act_Screen.jpg)
We are unable to consume/embed the standard Activity (Work center) sub components Appointments, Tasks, Phone Calls and Emails within the custom work center. This is because of backend consistency check violation UI designer error message displayed. (Refer screenshot:Error while consuming standard activities.jpg)
Ø Open Question:
a. Is there a limitation to consume/embed the standard Activity (Work center) subcomponents Appointments, Tasks, Phone Calls and Emails within a custom work center? We have noticed that this standard Activity Work center subcomponents Appointments, Tasks, Phone Calls and Emails has been repeatedly reused within the application in Account, Opportunity, Sales lead, Lead, Sales Quote Objects.
b. Is there an alternative way in which we can call [Through API etc..] the standard Activity Work center subcomponents Appointments, Tasks, Phone Calls and Emails?
We need your guidance to overcome the error to enable the reuse of the standard Activity Work center sub-components Appointments, Tasks, Phone Calls and Emails within our custom work center or suggest a suitable workaround on how this can be achieved.
Regards .. Dheeraj Saini

Whenever you find out let me know. I wanted to assign a text tone to someone and now in iOS 7 i can't. Or I haven't figured this out yet.

I have 2 iPhone 4S's, one is personal, one purchased by work for me. Can I use the same iTunes account to sync both phones while keeping the contacts that are synced as separate lists for personal phone and work phone, but also allow same apps for both?

I'm hoping someone out there knows if I can use 1 apple ID and 1 iTunes account to sync 2 different iPhone 4S's - one for personal use, and one for work use. I would like to be able to sync with the same music and app's on both, but need to keep the contacts and calendars completely separate between the 2 phones since I don't want personal data on the work phone or work data on the personal phone. Can you help me figure this out?

Yes!
Luckily, if you be very careful and pay attention to what you have selected in itunes, you can separate these things
Basically, in iTunes, there are tabs at the top for Summary, info, apps, etc..
These tabs control PER DEVICE what syncs between itunes and the device.
Therefore, you can plug iPhone 4S #1 in, and select to sync contacts with address book, then do so. Then plug iPhone 4S #2 in, and not choose to sync with address book. iTunes will keep these settings separate. However, in that situation for music and apps, you would check to sync both on both, in order to get all music and apps on each.
The only thing to watch out for, each computer 'user' has only one set of address book and ical, meaning that if you want to sync both phones to the computer, but dont want to mix contacts, only one phone will be able to sync contacts and/or calendars. Basically, each category in the Info tab will only hold one device's information, so you CAN do contacts with iPhone 4S #1, and calendars with #2.

A mate has an iphone 4 as a work phone and needs to get all data incl messages onto an old iphone 3 as he is leaving. Is this possible, any help appreciated

A mate has an iphone 4 as a work phone, now he is leaving and needs to get all data incl messages etc onto an old iphone 3. Is this possible, any help appreciated.
Robbie

You won't be able to restore a device running iOS 4.2 from a backup of a device running iOS 5 (as you found out). And the Iphone 3G can only be updated to iOS 4.2.1 so there is no way to migrate from his iPhone 4 back to his iPhone 3G. He would have to at least have an iPhone 3GS, which will update to iOS 5.1 and would be able to restore from the iPhone 4 backup. Unfortunately, there isn't any way around it.

After downloading iOS7 on my work phone, all of my personal iMessages come in on both my personal phone and work phone. How do I turn this off?

I recently updated my work iPhone to iOS7 and now all of my iMessages from my personal phone are also coming in to my work phone. How do I turn this off? I only want my iMessages to come in to my personal phone.

You can either turn off iMessage on your work phone, use a different Apple ID for iMessage on it (by going to Settings>Messages>Send & Receive, tap the ID, sign out, then sign back in with a different ID), or go to Settings>Messages>Send & Receive on your work phone and uncheck your personal phone number under "You can be Reached by iMessage at".

Use custom field for work phone number in CUCiLync

Hi,
I have searched and tried out all sorts of different settings for enabling/changing the way CUCiLync searches the Active Directory (AD) for contact phone numbers.
But no matter what setting I use in the HKEY_CURRENT_USER\Software\Cisco Systems, inc.\ Client Services Framework\AdminData and/or HKEY_CURRENT_USER\Software\Cisco Systems, inc.\ Client Services Framework\Active Directory hive, CUCiLync still uses the default for Work phone number. The default for this is to use telephoneNumber, the value that I wish to use is the ipPhone field.
The registry values that I have tested so far are these.
HKEY_CURRENT_USER\Software\Cisco Systems, inc.\ Client Services Framework\AdminData
LDAP_AttributeName_businessPhone
LDAP_AttributeName_primaryPhoneNumberForSearches
LDAP_AttributeName_otherPhone
All set to ipPhone, and I have also tested to set it to another field in AD that contains the same value as the ipPhone, that is in my case extensionAttribute5.
HKEY_CURRENT_USER\Software\Cisco Systems, inc.\ Client Services Framework\Active Directory
BusinessPhone
PreferredNumber
DisableSecondaryNumberLookups
First two set to ipPhone and the third set to 0, and I have also tested to set it to another field in AD that contains the same value as the ipPhone, that is in my case extensionAttribute5.
The above values comes from these two urls,
http://www.cisco.com/en/US/docs/voice_ip_comm/cucimoc/8_5/english/installguide/config_active_directory.html#wp1141403
http://www.cisco.com/en/US/docs/voice_ip_comm/cucimoc/8_5/english/installguide/config_active_directory.html#wp1137551
The later url have this
Table 3-9 LDAP Registry Subkeys
Subkey   Names
Description
LDAP_AttributeName_primaryPhoneNumberForSearches
Specify   the phone number that you use to resolve most LDAP queries. This value must   match one of the values specified for the following LDAP keys:
•LDAP_AttributeName_businessPhone
•LDAP_AttributeName_homePhone
•LDAP_AttributeName_mobilePhone
•LDAP_AttributeName_otherPhone
The   values that are valid for the LDAP attribute keys listed above are:
•telephoneNumber
•homePhone
•mobilePhone
•otherTelephone
•a   custom LDAP attribute value, for example, myCustomPhoneNumber
The   value of the LDAP_AttributeName_primaryPhoneNumberForSearches key must match   one of the values in the list above, for example, telephoneNumber. Otherwise,   the value of the LDAP_AttributeName_businessPhone key is used.
The version of CUCiLync is 8.5(3)-4.5.9, that is the latest I can find on the support download page, have also tried with earlier version 8.5.(1).
Does anyone have any suggestions for how to achieve this, if at all possible?
Roger Kallberg

This is the reply we got from TAC.
Regarding to your query, Can you please go through the attached flow diagram (also you can see it in the link given below). I hope it will clarify more on the telephone number display behavior in office communicator.
As per this flow chart presently your setup is working as designed. As per the design, the number should be in E.164 format in order to be available in MOC.
You have AD in your network as a source, so OCS pulls this information from LDAP it is integrated with. As per Microsoft, here you need to add Normalization rules to OCS to normalize the number into the E164 format.
http://technet.microsoft.com/en-us/library/bb964002%28office.12%29.aspx
Phone number display for MOC contact:
•-          OCS will not provide a contacts number unless it is correctly formatted to the E.164 standard.
•-          The Address Book Service on OCS processes the contacts phone number and attempts to normalize it.
•-          If correctly normalized then the number is inserted into the OCS address book.
•-          Communicator will only display this normalized number if it is properly formatted in E.164 (+13125551234).
•-          The E.164 standard defines an international numbering plan for public phone systems.
•-          In the E.164 standard, each number contains a country code, an area code, and a subscriber number.
•-          Each phone user has a globally unique number.
•-          In Cisco UC Integration for Microsoft Office Communicator, phone numbers in E.164 format must begin with a plus character ("+").
I have done some research to your first question. Can you please just go through the blog given below from the Microsoft.
http://blogs.pointbridge.com/Blogs/schertz_jeff/Pages/Post.aspx?_ID=26.
It tells that If the numbers not in E.164 format then the number will not appear in office communicator if LDAP integrated. Can you please check with Microsoft to see their inputs on this.

Re: Can anyone beat 4 weeks without a working phon...

Yes we were without phones and internet for 6 weeks although initial fault started June 28th with a constant noise on the phone lines. Then our home phones both started ringing once every few minutes but no one was there.
We were told the fault was a cable in our garden by first engineer. The second engineer who called said no it is in the road. The 3rd engineer said it was in the exchange.(god does anyone know what they are doing)
After 2 men came to dig a hole in the road they decided the fault wasn't there so after a week that hole was filled in. They came back a week later and dug the same hole but bigger. This time we lost everything but was told not to worry as it would be fixed in 3 days.
That was 2nd August.
On September 3rd 6 men came to dig up our garden and fit a new cable in, the next day 2 engineers came and fixed the problem and we were finally back in business.
Funny thing was that while the engineers were in my hallway mending the fault I had a call from BT saying that they were so sorry but Openreach wouldnt be coming this morning as they were busy but say that they do not need to come into my house as the fault was outside the property.
I said to the man that is very funny as Openreach are here and they could not of mended the fault without coming in my house.
I am so annoyed and disappointed with BT. they are hopeless.

Felt I had to respond as unfortunately I can beat you 4 weeks. We are now just passed 10 weeks with a phone fault - no phone or broadband. Message from BT today said engineers were on site for dig work today; no they weren't! Apparently they actually meant tomorrow - keep your fingers crossed for us!

The Work phone number which I deleted is not reflected in Lync Client.

Hello All,
The Work phone number which I deleted is not reflected in Lync Client. It's been more than 48 hours since I deleted the work phone number in AD. But still the same number listed in the lync contact card. Client policy has been set to 'File download
only' and Lync client Galcontacts.db has the present date so no issues in downloading the address book file.
I did the following but the issue is same.
>> Forced the address book by shell commands in Lync server to get the new full file generated but no luck after.
>> Added 'GalDownloadInitialDelay' reg key but still issue persists.
>> Deleted all suggested contacts, frequent contacts from outlook contacts and also deleted the 'ContactStateCacheU' registry key but no luck.
Please let me know if anyone has this issue fixed.
Much thanks.

Hi,
So the user is EV enabled and has a LineURI. Is that LineURI number the same number that you removed from AD? For example:
1. I removed (555) 555-1212 from my Work Number AD field for John Doe
2. John Doe has a LineURI of tel:+15555551212
If so, that is expected. LineURIs are also taken into consideration when building a user's contact card. If you do not want this number to show up in the GAL, you will need to look at a
private line for that user.
Please “Vote As Helpful” and/or “Mark As Answer” if this post helped you. Thanks!
Adam Curry, UC Consultant, Unify Square Inc. (Blog,
Twitter)
Looking for Lync Users Groups in your area? Check out
Lync Users Group

Phone in works, phone out doesnt. Broadband works.

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