Phone out of order - can't divert

My phone line is dead, as are several neighbour's lines. Reported the fault which is somewhere away from my home. Probably a cable theft again. No problem to view the fault progress online (Infinity still ok). Last time this happened I could set up call divert. This time I can't find the option anywhere. Has this been done away with? I can of course phone up after 8am on Monday to set this up. Meanwhile any callers get the 1571 voicemaill service. Am I missing something?
Solved!
Go to Solution.

If you would like to try Live Chat they may be able to help you.
Fault reporting on 0800 800 151 should be able to arrange the divert for you.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Similar Messages

  • Phone out of order!

    help, both my droid and my land phone out of order at same time.

    Who is the landline through?
    I do wonder if someone cut the trunk line or fiber optic line feeding both the tower and the branch your landline is fed through.

  • Song order in itunes is out of order, can't fix with get info as apple suggests

    I recently got a new 160gb Ipod and noticed when i synced with my itunes library that a lot of my albums are out of order. looked around trying to fix myself, but the suggestion to go to 'get info' tab and fix song order is not working. Noticed that the date on a lot of the albums is 1969 despite the fact that they are newer albums

    See Grouping tracks into albums, towards the bottom.
    tt2

  • I bought iphone4 from istore in hongkong, now it is out of order can I exchange the new one or not

    My iphone4 which I had bought from Hongkong. Now it was out of order. I-Store in Hongkong has any exchange program for me to exchange to new iphone
    How to proceed it?

    Pornnit wrote:
    I have plan to Hongkong on August for 3 days so it will be possible to replacement n get the new one back
    It is important to understand that the things you read here are not statements of official policy. For that you need to contact Apple, or their representatives in Hong Kong.
    1.800.APL.CARE
    The price for replacement in the United States is $129(USD).  After international exchange rates, the HK price should be comparable.

  • HT4236 Syncing my photo library to my phone, albums out of order

    Syncing my Aperture photo library to my phone from my Yosemite MacBook Pro (I also tried it with iPhoto and same store), the projects (called albums in iPhoto) are all out of order - just random.  I use a naming convention of date then name with the date in the format YYYYMMDD so even if it were to be resorted, they would be in chronological order.  They are in that order within Aperture and also on the screen in iTunes where I select which projects I wish to sync.  But then after syncing, they are all there in the Photos app, but in random order.  I'm a photographer and often need to access a photo from a session that I need to be able to find quickly and I pretty much can find what I need when it's sorted correctly.  I believe this problem only came about after a recent update of the software, which may have been with Yosemite.  Please help.  Thanks.  Steven

    See my previous post on Grouping Tracks Into Albums, in particular the topic Tracks out of sequence.
    tt2

  • Phone keeps on telling me network out of order

    Help! Everytime I try to send sms on my z10 it keeps on telling me network out of order. This is the first time that it has happened to me and it's really bothering me. How can I fix this?

    That seems strange.  Try registering your phone on the network once again.  
    To do this, swipe down from the top of your homescreen and select Settings>About and switch the Category menu to Network.  Next, press the three dots in the bottom right corner and register your phone again.
    Try that and post back with your results.  
    - If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.

  • I have a wireless home phone connect device. Can call out on it when dial tone present, but most times cannot receive calls since purchase. Anyone else having a  problem with their home connect device?

    Have had Wireless Home Phone connect device refreshed and updated three times since I purchased it in September 2014. Last tech I worked with on it initialized an NRB to check the network. I checked the location of the tower, which is less than one mile up the hill with clear line of site. The device always has two antennas on it. The device is great when it does work, but most of the time it rings three times and then jumps to an automated message saying the person I am calling is not available. I've actually gone up there several times to try an fix the device, but always end up calling a Verizon tech who has me unplug it, pull the battery, and they do some network stuff and then we turn it back on and it works. After the last time on 10/02/14, I called it and got the message. I drove up there, 100 miles one way, and called it while standing in the room. Got the same message. I picked up the phone, heard a dial tone and dialed my phone and it range through. I hung that phone connected to the device and call it using my cell phone. It rang through. I went home and tried to call it the next day. Again it did not ring through and I got the message after three rings. I call another phone at the facility and had them call me on my mom's phone and it is fixed it again. The fix last for a day or two and then it's broken again, like it is today. If it's a network problem then it must be fairly close to the area because no matter what we do it fails again. So much for the 99.98% reliable. This thing is a piece of junk!
    I purchased this device and put it on my plan so that my mother who we placed in a home at 96 years old would have a phone connection that she could use and wouldn't flip her out. My family and her family has not been able to faithfully connect with her at this critical time in her life. I am giving Verizon 10 more days to figure this out and then I am going to ask for a total refund not to mention how much time and travel I have put into this piece of junk. Either the home connect transceiver is broken or the network is broken. Why should I pay close to $70 for a service that has not worked more than several days out of 35 days? Also I have spent close to three hours on the phone with decent technical people, but it's my time. I should send Verizon a bill for every time I have gone up there to fix this device as well.
    What perplexes me is that a regular cell phone would have sufficed, but because Verizon has to have a data connection that is not available on a regular phone and it was going to cost me $30/month, I decided to go with the home connect. Seemed like a nice solution for an older person who would have a hard time using a cell phone and keeping it charged. Plus after all the fees for getting it connected, it only cost $20/month. That would be a pretty good thing, IF IT WORKED....... The other thing that irks me is, why do I have to pay for a data connection when the cell phone Verizon originally provided can't even access the network. What ever happened to adding a phone line for $10 bucks\ month? All I wanted was a simple phone. She would not be able to use anything more complex and all she needs is a phone line period.
    I have no problem paying for something that works and does what it should, but this is ridiculousness. The MTF on this device is somewhere around 1 to 2 days. Out of 365 days that's about a 96.5% failure rate....... Want my advice? Get ride of this device. It sucks and it's bad marketing.

        jsavage9621,
    It pains me to hear about your experience with the Home Phone Connect.  This device usually works seamlessly and is a great alternative to a landline phone.  It sounds like we've done our fair share of work on your account here.  I'm going to go ahead and send you a Private Message so that we can access your account and review any open tickets for you.  I look forward to speaking with you.
    TrevorC_VZW
    Follow us on Twitter @VZWSupport

  • If my phone service is disconnected, can I still use the number to iMessage? Under my setting in iMessages it only allows me to select my linked emails and the telephone number is there but grayed out and i can't seletect it !

    If my phone service is disconnected, can I still use the number to iMessage? Under my setting in iMessages it only allows me to select my linked emails and the telephone number is there but grayed out and i can't seletect it ! It wont activate. I just recentely got AT&T.  When I had verizon before and my phone got disconnected it allowed me to still iMessage off my number.

    If your phone service is disconnected, it's not your number any more.
    If you "just got AT&T", how can it be disconnected?

  • HT2998 Hi, I try to conect Mac Mini from 2009 with my HD Tv Samsung F 6400 . With Mini Dvi conection and adapter to HDMI input in TV I got picture but not sound! I have analog cable from the phones out from mac but imposible to conect to TV? Can you HLP

    Hi, I try to conect Mac Mini from 2009 with my HD Tv Samsung F 6400 . With Mini Dvi conection and adapter to HDMI input in TV I got picture but not sound! I have analog cable from the phones out from mac but imposible to conect to TV? Can you HLP?

    You really need a newer Mac Mini with a true HDMI output, because that Mac Mini's DVI output does not support Audio.
    You might try a 3.5mm to RCA adapter
    from the Mac Mini's headphone jack to the TV's audio input,
    but that would require being able to select the Audio input in the TVs menu while using it's HDMI input.
    Optionally you could also use an external 2.1 Speaker System or patch the audio from the Mac Mini to your home stereo system to enhance that older Mac Mini's audio.

  • I have a few devices on one apple id and would like to switch out one of my phones so they have there own apple id do I have to restore the phone as new or can i somehow switch it without losing all apps and music in iTunes

    I have a few devices on one apple id and would like to switch out one of my phones so they have there own apple id do I have to restore the phone as new or can i somehow switch it without losing all apps and music in iTunes?

    Hello lynnettefromsk,
    The article linked below details all of the locations that you may need to change your Apple ID. This process should not affect the state of anything on the device at the time.
    Apple ID: What to do after you change your Apple ID
    http://support.apple.com/kb/HT5796
    Cheers,
    Allen

  • I have and iPad and I have and iPhone 5 my husband has another one and I singed all of them with the same Apple ID and  accound now my husband can see all the text I send and I get everything he gets how could I get his phone out of my accound

    I have and iPad and I have and iPhone 5 my husband has another one and I singed all of them with the same Apple ID and  accound now my husband can see all the text I send and I get everything he gets how could I get his phone out of my accound

    Mishijos3 wrote:
    I have and iPad and I have and iPhone 5 my husband has another one and I singed all of them with the same Apple ID ...
    Have a look here...
    http://macmost.com/setting-up-multiple-ios-devices-for-messages-and-facetime.htm l

  • I have I phone 5 and I can't open iCloud after deleting me old one and tried to open a new one it didn't let me because it said it maxed out

    I have my phone is I phone5 and I had an account iCloud but I deleted along time ago and I have no idea what was my email address or user name or password , and tried to open a new one on my phone it won't let me because it said it maxed out and u can open iCloud one time, I need to open a new account so I can safe my information, 

    I've never seen an error discribing "maxed out". Please type in the exact error message you are seeing so I can maybe assist you further.

  • I have an iMac mid 2010. After Disk utilities said the drive was corrupt, I ran the hardware test (extended) 3 times. No problems. I than ran Disk utility again and got 2 messages in red-keys out of order, and --Volume corrupt, can't be repaired.  I tried

    I have an iMac mid 2010. After Disk utilities said the drive was corrupt, I ran the hardware test (extended) 3 times. No problems. I than ran Disk utility again and got 2 messages in red…keys out of order, and ……Volume corrupt, can't be repaired.
    I tried to do a system install, but message said…disk can't be changed. Will a complete erase and install fix this ?
    Everything is backed-up.

    There's hardware and software.
    Your drive could physically be in good condition but something has caused the file structure to be messed up (it just happens sometimes).  The directory that keep track of files is corrupt.  Disk Utility can help determine if that is the issue.  In some cases it can repair the problem but it cannot do it to a drive that is being used to boot the system while you are doing that.  You have to boot from another drive.  Some things DU cannot repair and you need to try a stronger utility such as Diskwarrior.
    A failing hard drive (one with mechanical issues) can be a cause of file structure issues but this is by no means always the case.  Apart from looking at the SMART diagnosis feature of Disk Utility (and smart isn't totally reliable) there often isn't a way to tell if a drive is failing until it suddenly happens, which is why you need to maintain backups.
    In your situation it does sound serious and not just minor directory corruption.  You can try erasing (formatting) the drive,  You may need to do this if it is really corrupt, in which case there could be underlying physical issues.  I use old technology but if you have the patience you can try erasing the drive with the security option of writing zeros once (don't do more unless you are going on a 3 week vacation).  This makes the drive not simply assume everything is okay by forcing it try every part of the drive by writing data.  If something is gong wrong you may find it marks a lot of bad sectors, or flat out refuses to format.  Then you know you need a new drive.

  • Macintosh HD can't be mounted, keys out of order and repairing can't be completed

    Hi,
    English isn't my mother tongue so I'll make my best to be understood.
    I have a Macbook Pro from 2012, running on Yosemite (latest version). I installed Onyx which told me my disk needed to be verified and repaired. Following this advice, I restarted my computer with Disk Utility and completed a verifying and repairing. Which led to a terrible outcome. Since then, everytime I boot with my user on my Mac, my computer shuts down in the middle of the progress bar. I tried to find an explanation to it and fix it, so I tried the following things:
    1) I booted with CMD + R to go into Disk Utility
    2) I runned a verify Disk on "Macintosh HD" Core Storage Logical Volume Disk, which didn't give me any error
    3) I unlocked "Macintosh HD" Mounted encrypted partition and runned a verify disk, which says :
    "Keys out of order
    The volume Macintosh HD was found corrupt and needs to be repaired.
    File system check exit code is 8.
    Error : the disk needs to be repaired, Repair disk."
    4) Unfortunately, the "repair disk" button is grayed.
    5) So I runned repair Disk on  "Macintosh HD" Core Storage Logical Volume Disk, which didn't give me any error.
    6) I tried to boot my computer again but it still shuts down when trying to open my user.
    7) Did all the same process again, but now the error is "Keys length incorrect" and repairing is now always blocked in the middle of the progress bar.
    Is there any way I could extract the data I care about (photos, etc.) before erasing the disk or buying a new one?

    There's hardware and software.
    Your drive could physically be in good condition but something has caused the file structure to be messed up (it just happens sometimes).  The directory that keep track of files is corrupt.  Disk Utility can help determine if that is the issue.  In some cases it can repair the problem but it cannot do it to a drive that is being used to boot the system while you are doing that.  You have to boot from another drive.  Some things DU cannot repair and you need to try a stronger utility such as Diskwarrior.
    A failing hard drive (one with mechanical issues) can be a cause of file structure issues but this is by no means always the case.  Apart from looking at the SMART diagnosis feature of Disk Utility (and smart isn't totally reliable) there often isn't a way to tell if a drive is failing until it suddenly happens, which is why you need to maintain backups.
    In your situation it does sound serious and not just minor directory corruption.  You can try erasing (formatting) the drive,  You may need to do this if it is really corrupt, in which case there could be underlying physical issues.  I use old technology but if you have the patience you can try erasing the drive with the security option of writing zeros once (don't do more unless you are going on a 3 week vacation).  This makes the drive not simply assume everything is okay by forcing it try every part of the drive by writing data.  If something is gong wrong you may find it marks a lot of bad sectors, or flat out refuses to format.  Then you know you need a new drive.

  • In Acrobat pro 9, I can't find staple and fold options for booklets and no matter what options I choose in the print dialogue my booklet ends up with pages upside down and out of order?

    In Acrobat pro 9, I can't find staple and fold options for booklets and no matter what options I choose in the print dialogue my booklet ends up with pages upside down and out of order? I am working on a Macbook pro running OS X 10.9.4.  Our printers are fully capable for booklets with staples and folds. Would love some help. Thank you!

    To: ~graffiti
    (This email is not intended to go on public forum -- but I wanted to respond
    to you)
    Thanks for your reply....FYI...I was trying to download from www.adobe.com on
    the specific page that has downloads of your products.    As far as the
    alternate source is concerned I am not totally sure what the capabilities it has as
    I am recovering from a hospital stay and had to send my wife to retailer to
    pick this up because I am accessing email from home until I return to work and
    need something to work now.  I don't yet have the SW.  (I would have had her
    buy the actual Adobe Pro 9.0 -- but it is a wapping $499 and change).
    Regards,
    Staurt Rednor ("Stu") - [email protected]
    ===========================================================
    Subj:   New message: "No matter what I try can't download
    Adobe Pro 9.0 or free Adobe Reader"   
    Date:   4/5/2009 7:38:17 PM Eastern Daylight Time  
    From:   [email protected]   
    Reply-to:   [email protected] 
    To: [email protected]  
    Sent from the Internet (Details)   
    SGuitar43,
    A new message was posted in the thread "No matter what I try can't download
    Adobe Pro 9.0 or free Adobe Reader":
    http://forums.adobe.com/message/1867664#1867664
    Author  : ~graffiti
    Profile : http://forums.adobe.com/people/~graffiti
    Message:

Maybe you are looking for

  • How can i import songs or videos from my iPod to my computer?

    How can i import songs or videos from my iPod to my computer? iTune doesn't seem to be able to get this done...

  • Photos too large on face book

    The new OS on my I pod touch current gen and current FaceBook Inc app has started making my photos on FB my Timeline too large, any ideas?. John

  • How to disable "Power optical drive" icon?

    Hi everyone, does anyone know how to disabling on the taskbar the "optical drive power" icon or how to deactivating at all the service? I cannot find it in Services, msconfig, not even in 3rd parties registry editors like Cc Cleaner or Jv16 PowerTool

  • Cost center group language in report

    Dear all, In the Cost centers: Actual/Plan/Variance report (S_ALR_87013611), for one cost center group the description language of the accounts has changed from ES to FR. Unfortunately I am not able to understand why. How can I switch the language to

  • Error encountered while loading data into an Essbase cube from oracle DB

    Hi All, I am trying to load data into an Essbase cube from Oracle db. Essbase is installed in an 64 bit HP-UX machine and oracle database on HP -UX 11.23 B server. While performing the above I am getting the below error messages: K/INFO - 1021013 - O