Phone service out - repair is no show

My father's house phone has now been out a week.  It went out last Tuesday.  He tried to call service last Wednesday but was cut off after waiting an hour.  So I reported it over the internet  last  Thursday and requested a repairman.  Verizon scheduled repair for Monday, Oct 3 between 8 am and noon.  No repair man showed.  It is now Tuesday again. 
What are we supposed to do not?  It is impossible to get through to service and speak to a human being.  The status online shows "open."  
My father is 80 years old and he does have a cell phone but he doesn't use it very well.  He also has 2 hearing aids and they seem to work best with the house phone.    I have tried calling him on the cell and he seems to answer it and I hear background noise but I can't get him to hear me.  He ends up calling me back later, saying "were you trying to call?" 
I think it is ridiculous how difficult it is to report a phone problem to Verizon. 

I'm sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.

Similar Messages

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    What is the mne Satter with VERIZON Landline Phone Service. I DOn't have a dial tone for over a Month now. Whatever repair was supposed to be done was supposed to be done for over a week ago. Who do I complain to About this Chicken**bleep** Outfit?

    Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
    Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
    Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.
    To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
    Please keep all correspondence regarding your issue in the private support portal.

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    I phone 4 32 gb has been showing NO SERVICE since a day now and I'm out of town changed the sim, restored power, but no change in status!

    Sometimes putting it in Airplane mode for 30 seconds, then turning Airplane mode off again will fix this.  If not, try Settings>General>Reset>Reset Network Settings.

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    I am venting here because there seems to be no customer concern hotline or email and I do not think this should get lost in the shuffle. Phone service for my brother-in-law is essential and vital to his wellbeing and abilitty to continue to function safely within the community. How can I recommend and respect your commitment to servicing persons with disabilities and special needs if this is my experiences with Verizon?

    I'm sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.
    eocb wrote:
    AND - 
    No one showed again today... When I called this afteroon to follow up if anyone was going to show - I was told, "No one is coming - Can't get you another appointment until the 23rd - and that's expedited" WHAT???? But my appointment was for YESTERDAY??? YOU DIDN'T SHOW UP. Why do I need a new 'expedited' appointment? AND, where was my phone call that you were NOT coming?
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    Shame on you, Verizon. 

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    The only thing on this website that works is posting this forum and reading my bill. I have no phone service since last week and opened a repair work order. I am now trying to check status and update my contact # in that request. I had to buy a cheap prepaid phone at Best Buy so we had phone service at home and would like to provide that number in the work order. All I get when trying to check status of repair is a gateway error as the proxy server cannot communicate upstream. So if a Verizon tech reads this forum please send me an email so I know what is going on. I do not have enough minutes on my pre paid phone to stay on hold for hours trying to get through to a human. I tried that all week using a phone at work.

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    Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information.  This should be checked on a frequent basis  as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
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