Photo Tray Parts Repair, C6180 Q818A Photosmart All-In-One Printer Scanner

Something must be missing in the front of the photo tray on my All-In-One C6180 Q818A Printer, and I cannot find a parts breakdown on this. (I've liked buying HP products because of ease in finding such parts breakdowns, i.e. laptops, showing how to disassemble and repair, with part numbers.)
When I insert photo paper, there is not a "stop" when pushing paper forward, like there used to be. Looking closely, with a flashlight, there is nothing to stop the paper from sliding all the way forward and then downward on to the regular printing paper in the lower tray.
I'm guessing something is missing, or something has not moved to create a "stop" when the upper photo tray is pulled back?
Can anyone tell me what is missing and/or what I need to order to fix this? Is there an on-line viewable parts breakdown for these paper trays? Thank you.

Hi functionless,
Welcome to the HP forums!
I'm sorry to hear you haven't been able to edit your photos on your Photosmart C6150 recently but I will absolutely do my best to lend a hand to help out
Would I be safe to assume the printer's screen only goes completely black when trying to edit a photo? If you try anything else on the printer (say a copy, a test page, or navigating the Setup menu) do you get the same screen at any time?
Is the printer plugged directly to a wall outlet? If not, please move it to one.
Do you have to unplug the printer, or turn it off, to get it back to a regular screen?
Did you notice any changes or anything prior to this happening?
Once I hear back from you I will certainly offer some suggestions for you to try
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
I work on behalf of HP

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Thank you, Jetteski

Hello Jetteski,
Hello Jetteski, Thanks for the post.
Since you are running a MAC, check the below links for some excellent information on scanning. Good Luck!
http://goo.gl/M8Cl2
http://goo.gl/cufK6
http://goo.gl/OTQoR
I work for HP but my posts and replies are my own....Thank you!

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I'm looking to purchase an all in one printer/scanner/copier/fax device. I was wondering what recommendations other people have. The main purpose would be to print photos, scan photos and some small business office printing. Note, a fax would be nice, but is not absolutely neccessary.
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The Brother MFC-420cn
http://www.brother-usa.com/MFC/ModelDetail.aspx?ProductID=MFC420CN
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I have just installed archlinux for the first time, and so far everything is working great except for a HP 6310 all-in-one printer/scanner. This printer is connected by wire to a router, and the computer communicates with the router over a wireless connection. I have managed to install the printer through cups and print a test page. The problem is getting hplip and sane set up. I belive that if I get hplip set up correctly that that will take care of the sane problem.
Trying to install the printer with hp-setup:
[mike@archy ~]$ sudo hp-setup -i 192.168.1.104
Password:
HP Linux Imaging and Printing System (ver. 3.9.12)
Printer/Fax Setup Utility ver. 9.0
Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
(Note: Defaults for each question are maked with a '*'. Press <enter> to accept the default.)
Setting up device: hp:/net/Officejet_6300_series?ip=192.168.1.104
| PRINT QUEUE SETUP |
Please enter a name for this print queue (m=use model name:'Officejet_6300'*, q=quit) ?
Using queue name: Officejet_6300
Locating PPD file... Please wait.
error: No PPD found for model officejet_6300 using new algorithm. Trying old algorithm...
Found PPD file: drv:///hp/hpcups.drv/hp-officejet_6300_series.ppd
Enter a location description for this printer (q=quit) ?computer room
Enter additonal information or notes for this printer (q=quit) ?
Adding print queue to CUPS:
Device URI: hp:/net/Officejet_6300_series?ip=192.168.1.104
Queue name: Officejet_6300
PPD file: drv:///hp/hpcups.drv/hp-officejet_6300_series.ppd
Location: computer room
Information:
error: Printer queue setup failed. Please restart CUPS and try again.
Restarting cups doesn't change anything.
Running hp-check gives this:
[mike@archy ~]$ hp-check
HP Linux Imaging and Printing System (ver. 3.9.12)
Dependency/Version Check Utility ver. 14.3
Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the
HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies
are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro
supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball
has the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode
will check both of the above cases (both compile- and run-time dependencies).
Saving output in log file: hp-check.log
Initializing. Please wait...
| SYSTEM INFO |
Basic system information:
Linux archy 2.6.32-ARCH #1 SMP PREEMPT Sat Jan 23 13:53:44 UTC 2010 i686 Intel(R) Pentium(R) III CPU 1133MHz GenuineIntel GNU/Linux
Distribution:
unknown 0.0
Checking Python version...
OK, version 2.6.4 installed
Checking PyQt 4.x version...
OK, version 4.6.2 installed.
Checking for CUPS...
Status: scheduler is running
Version: 1.4.2
error_log is set to level: debug
Checking for dbus/python-dbus...
dbus daemon is running.
python-dbus version: 0.83.0
| COMPILE AND RUNTIME DEPENDENCIES |
note: To check for compile-time only dependencies, re-run hp-check with the -c parameter (ie, hp-check -c).
note: To check for run-time only dependencies, re-run hp-check with the -r parameter (ie, hp-check -r).
Checking for dependency: CUPS - Common Unix Printing System...
OK, found.
Checking for dependency: CUPS devel- Common Unix Printing System development files...
OK, found.
Checking for dependency: CUPS image - CUPS image development files...
OK, found.
Checking for dependency: DBus - Message bus system...
OK, found.
Checking for dependency: gcc - GNU Project C and C++ Compiler...
OK, found.
Checking for dependency: GhostScript - PostScript and PDF language interpreter and previewer...
OK, found.
Checking for dependency: libcrypto - OpenSSL cryptographic library...
OK, found.
Checking for dependency: libjpeg - JPEG library...
OK, found.
Checking for dependency: libnetsnmp-devel - SNMP networking library development files...
OK, found.
Checking for dependency: libpthread - POSIX threads library...
OK, found.
Checking for dependency: libtool - Library building support services...
OK, found.
Checking for dependency: libusb - USB library...
OK, found.
Checking for dependency: make - GNU make utility to maintain groups of programs...
OK, found.
Checking for dependency: PIL - Python Imaging Library (required for commandline scanning with hp-scan)...
OK, found.
Checking for dependency: PolicyKit - Administrative policy framework...
OK, found.
Checking for dependency: PyQt 4 DBus - DBus Support for PyQt4...
OK, found.
Checking for dependency: Python DBus - Python bindings for DBus...
OK, found.
Checking for dependency: Python devel - Python development files...
OK, found.
Checking for dependency: Python libnotify - Python bindings for the libnotify Desktop notifications...
OK, found.
Checking for dependency: Python XML libraries...
OK, found.
Checking for dependency: Python 2.3 or greater - Required for fax functionality...
OK, found.
Checking for dependency: Python 2.2 or greater - Python programming language...
OK, found.
Checking for dependency: Reportlab - PDF library for Python...
OK, found.
Checking for dependency: SANE - Scanning library...
OK, found.
Checking for dependency: SANE - Scanning library development files...
OK, found.
Checking for dependency: scanimage - Shell scanning program...
OK, found.
Checking for dependency: xsane - Graphical scanner frontend for SANE...
OK, found.
| HPLIP INSTALLATION |
Currently installed HPLIP version...
HPLIP 3.9.12 currently installed in '/usr/share/hplip'.
Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.
[hplip]
version=3.9.12
[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-3.9.12
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=yes
foomatic-drv-install=yes
foomatic-ppd-install=yes
foomatic-rip-hplip-install=yes
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.9.12.29
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=no
hpijs-only-build=no
lite-build=no
udev-acl-rules=no
hpcups-only-build=no
hpijs-only-build=no
Current contents of '/var/lib/hp/hplip.state' file:
# hplip.state - HPLIP runtime persistent variables.
[plugin]
installed=0
eula=0
Current contents of '~/.hplip/hplip.conf' file:
[last_used]
device_uri = hp:/net/Officejet_6300_series?ip=192.168.1.104
[installation]
version = 3.9.12.29
date_time = 01/24/2010 15:48:05
| DISCOVERED USB DEVICES |
No devices found.
| INSTALLED CUPS PRINTER QUEUES |
Officejet_6300_series
Type: Unknown
Device URI: socket://192.168.1.104
PPD: /etc/cups/ppd/Officejet_6300_series.ppd
PPD Description: HP Officejet 6300 Series, hpcups 3.9.12
Printer status: printer Officejet_6300_series is idle. enabled since Sat 23 Jan 2010 02:26:45 PM CST
warning: Printer is not HPLIP installed. Printers must use the hp: or hpfax: CUPS backend to function in HPLIP.
| SANE CONFIGURATION |
'hpaio' in '/etc/sane.d/dll.conf'...
OK, found. SANE backend 'hpaio' is properly set up.
Checking output of 'scanimage -L'...
No scanners were identified. If you were expecting something different,
check that the scanner is plugged in, turned on and detected by the
sane-find-scanner tool (if appropriate). Please read the documentation
which came with this software (README, FAQ, manpages).
| PYTHON EXTENSIONS |
Checking 'cupsext' CUPS extension...
OK, found.
Checking 'pcardext' Photocard extension...
OK, found.
Checking 'hpmudext' I/O extension...
OK, found.
Checking 'scanext' SANE scanning extension...
OK, found.
| USB I/O SETUP |
Checking for permissions of USB attached printers...
HP Device 0xb1d at 004:002:
warning: Device URI: (Makeuri FAILED)
| USER GROUPS |
lp wheel network video audio optical storage scanner power users mike
| SUMMARY |
error: 1 error or warning.
Please refer to the installation instructions at:
http://hplip.sourceforge.net/install/index.html
Done.
I have a feeling that the problem is here:
warning: Printer is not HPLIP installed. Printers must use the hp: or hpfax: CUPS backend to function in HPLIP.
Something about the backend isn't right, but I'm out of my depth here. Any suggestions would be appreciated.
One other point. It works with no problem in Ubuntu with both hplip and sane, so I know it is possible. I just haven't figured out the trick yet.

Well, it's fixed now, but I'm not sure why. I hooked up a HP 3970 usb scanner to my computer and when I started xsane it not only found it, but also found the 3610 all-in-one on the network. I checked hp-tools, and the 3610 was there also.So everything is working now, but I'm still curious as to why the 3610 wouldn't work with sane and hp-setup until I plugged in the 3970 to the computer.

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Hi,
My problem is this. I have a 4620 all-in-one printer / scanner / fax. However, I have discovered this problem.
Scenario:
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Scan Control from HP 1210 All in one Printer/Scanner

I now have Macbook with OS 10.6.8.
Used to have 10.4.11
We have an HP 1210 All in one printer/scanner.
With 10.4 there was a very clear and user friendly utility provided by HP that enabled good scan control.
It enabled multiple choices of destination filetype and multiple pages scanned into a single document.
Now I have 10.6.
I have done S/W update both with printer connected and disconnected.
I have been offered and have downloaded the latest version of s/w from HP.
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The utility is there somewhere because I can print, and, if I have the printer active, I can use the utility to check ink levels etc.
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steve.br wrote:
However I repeat, There is no s/w that the system can find that is labled HP, Hewlett or PSC or 1200. Not in applications or Utilities or anywhere I can see.
If I use the Finder File Find utility I can search for files with any of those attributes and nothing related is found.
Path should be HD/Library/Printers/hp
Within the hp folder are several folders with one titled "Utilities" and within that folder is the application HP Utility
Path HD/Library/Printers/hp/Utilites/HP Utility
Since it's to be accessed from the System Preferences Print & Fax tab/pane/icon or within Image Capture, that is why those files are not in the Applications folder nor Utilities folder. It is not to be launched directly, i.e., double clicked. Be careful accessing files in the main Library folder (i.e., HD/Library/).
FYI: I have all those folders on all my computers each using a different OS even though the only HP printer I use is a 1995 Laserjet 4MV.
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So, that was after clicking the Scan tab in System Preferences > Print & Fax? It's most likely using the HP Software that you noted downloading in your original post. It is not using some phantom software.
I want to be able to save a multiple page document file in .pdf format.
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I have a Time Capsule that I use to back up both my Mac Mini and my MacBook Pro and would like to connect my HP PSC 2355 All-in-One Printer/Scanner to the network using USB cord and plugging it into the back of my TIme Capsule. I tried this once, but was unable to find the Printer. I would like to set it up so I could use both the Printer and the Scanner from either my MacMini or my MacBook Pro. It would be really cool if I could figure out a way to use Back to My Mac to print when I am away from home and using my MacBook Pro at a WiFi Hotspot. Is this possible? How can I do it? Suggestions? Thank you!

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I, recently, installed a new hard drive on my MacBook Pro Laptop Computer (2007 model).
Now, I cannot print out anything on my HP Photosmart C7180 All-In-One Printer! They don't
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into thin air.
How do I connect my HP Printer to my laptop, now that I have a new harddrive installed?

Hello Lady22:
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I have had this HP Photosmart C3180 All-in-One printer for a couple years and all is well. HOWEVER, the one function not working properly is SCANNING. I can print fine and copy fine. But when I go to scan something my power button flashes for about 10 seconds and then stops. Nothing happens, and nothing scans. HP said it was not the printer itself, but something to do with my operating system through Apple. I have the current 10.5.6 version of Leopard.
If I can get any help from others I'd appreciate it!

HP provided this link to software which resolved my scanning issue.
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-55009-3 &lc=en&dlc=en&cc=us&lang=en&os=219&product=1146331

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Hello , Welcome to the HP Community. I'd like to help you with the issue you are having scanning on your Windows 8.1 system with your HP Photosmart C5280 All-in-One printer. I would suggest installing the full feature software for your product. Fortunately, the full software suite is still available for download for your Windows 8.1 operating system. You can download the software here: HP Photosmart C5200 All-in-One Printer series Full Feature Software and Driver If the issue persists, I suggest trying to install the printer using the Windows Update. You can find all of the steps to do that here (under Step Two: Method Two): HP Single-Function and Multifunction Printers - The Printer Does Not Print in Windows 8 and is Listed as 'Unknown' or 'Unspecified' or Appears with a Yellow Triangle in the Devices and Printers Folder If you're still unable to scan after installing the printer using Windows Update, try downloading the HP Scan and Capture app from the Windows Store. Please respond to let me know if these suggestions helped to resolve your issue!

Photo Tray Parts Repair, C6180 Q818A Photosmart All-In-One Printer Scanner

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