Photoshop CS4 Install: "The Installer Database is corrupt.  Please contact Adobe Customer Service"

I am installing on a brand new HP PC with Win 7/64.  I have already deleted all CAPS DBs and still no progress.  Has anyone been successful in installing this in Win 7/64 or am I just screwed and need to fork over anothetr grand right now to my Adobe masters?  Their support facility dumped me here...
I do and have had it installed on my Win 7/64 laptop for over a year with no issues.  Simply replaced my desktop and installing copy 2 on it per license.

I'm guessing that your new PC came pre loaded with some later versions of adobe Elements or Premiere?  I had to uninstall everything Adobe.  I had a newer version of Premiere installed and that was what was causing the issue.  Once I uninstalled Premiere and the rest of the installed Adobe components using the windows installer (in control panel), I deleted the Adobe directory in Program Files.  I then restarted the PC and retried the install.  It worked just fine after that.  Adobe also has a "cleaner" tool that is referred to in the post by kglad above.  It didn't work for me but it's worth a shot to save you having to uninstall everything.
Hope that this helps!

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