Photoshop keeps crashing since graphics card was changed
I have Photoshop CS6 and am using Windows 7.
Today I got my graphics card and RAM changed so that they were updated. Ever since this, photoshop crashes when I go to re-size something.
It hasn't yet crashed when I try to do something else.
I am assuming that the graphics card or RAM has something to do with this and it would be great if I could get some information on what to do.
Faulting application name: Photoshop.exe, version: 13.0.0.0, time stamp: 0x4f61beba
Faulting module name: atioglxx.dll, version: 6.14.10.12002, time stamp: 0x50d21fb6
Exception code: 0xc0000005
First install the Photoshop updates.
Then update your ATI video card driver that's crashing (from AMD/ATI's website!).
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photoshop keeps crashing...saying an attempt was made to load a program with incorrect format. Can anyone help?
You can
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The more information you supply about your situation, the better equipped other community members will be to answer. Consider including the following in your question:
Adobe product and version number
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Creative cloud photoshop keeps crashing at start up any ideas why?
creative cloud photoshop keeps crashing at start up any ideas why?
SOLUTION:
Navigate to
C:\Program Files\Adobe\Adobe Photoshop CC 2014
Locate sniffer.exe and rename it ~sniffer.exe
SOLVED
This solution was offered by Adobe chat support, after a very long and fruitless exchange. Apparently, the support tech finally asked around, and someone else in the room gave him the correct answer.
Adobe: I understand you are unable to launch Photoshop CC 2014 as getting error Adobe Photoshop CC 2014 has stopped working on your Windows 7 computer, is that right?
Me: Correct
Adobe: Thank you for confirming the issue.
Adobe: I will be glad to help you with this.
Me: PS goes through initialization, then quits
Adobe: Please click on start Button and type Event Viewer and open Event Viewer Window.
Adobe: Once you have it open, let me know .,
Me: Done
Adobe: Now please expand Windows Logs option and select Applications.
Me: Done
Adobe: You will get Notification on right as Error , Warning, Information
Adobe: Please check if you have any Error Notifications.
Me: Yes
Adobe: If yes, please double click on Error Notification and check if it is for Photoshop
Adobe: If yes, please copy the information and paste on this chat.
Me: Faulting application name: Photoshop.exe, version: 15.1.0.148, time stamp: 0x53d97a8f Faulting module name: atiocl64.dll, version: 2.3.451.0, time stamp: 0x4cfd9adc
Me: + System - Provider [ Name] Application Error - EventID 1000 [ Qualifiers] 0 Level 2 Task 100 Keywords 0x80000000000000 - TimeCreated [ SystemTime] 2014-08-20T19:17:45.000000000Z EventRecordID 10827 Channel Application Computer Dans-8760w Security - EventData Photoshop.exe 15.1.0.148 53d97a8f atiocl64.dll 2.3.451.0 4cfd9adc c0000005 0000000000074fd0 1f40 01cfbcab67609480 C:\Program Files\Adobe\Adobe Photoshop CC 2014\Photoshop.exe C:\Program Files (x86)\ATI Stream\bin\x86_64\atiocl64.dll a97d921d-289e-11e4-8e7d-e4115b508a14
Adobe: Thank you for the information.
Me: It's an AMD HD 6700 display
Adobe: It seems there is an issue with your Graphic Card Drivers.
Me: Well, yes
Me: But only with PS CC, so the problem is with PS
Me: I've updated the drivers
Me: This seems to be a common problem
Adobe: Please click on Start Button and type Device Manager and open Device Manager
Adobe: Once you have Device manager open, let me know
Me: Done
Adobe: Now please expand Display Adaptor option and right click on AMD HD 6700 and Select Properties
Me: OK
Adobe: Then click on Drivers Tab
Adobe: Click on Disable
Adobe: Click on Okay
Adobe: Once you click on Okay, it will change your Screen resolution
Me: You bet it did!
Adobe: Now please launch Photoshop CC 2014 and let me know if you are able to launch Photoshop CC 2014 or getting same error.
Me: Error not happening
Adobe: Are you able to launch Photoshop CC 2014?
Me: Yes
Adobe: It means, issue is with Graphic Card drivers.
Me: Yes, I knew that
Adobe: I suggest you to contact Graphic Card drivers and check if you can re-install the drivers and use Photoshop CC 2014 with the Graphic Card
Me: SO... PS CC 2014 is incompatible with the AMD drivers?
Me: I've installed 4 versions already. I'm running the latest beta now
Adobe: Could you please provide me with Full name of the Graphic Card?
Me: AFAIK, PS CC2014 is the only program that causes this error
Me: AMD Radeon HD 6700
Adobe: Dan, issue is due to the Drivers, which are not compatible with Photoshop CC 2014.
Adobe: You may be able to use other products, however if drivers is not compatible with Photoshop CC 2014, you will not be able to use them with Photoshop CC 2014
Me: I think that you have that backwards. PS CC2014 is not compatible with the drivers. It is the only known program to have this problem. Well documented.
Adobe: Please contact Graphic Card provider and check for the drivers or re-install drivers and check.
Me: I did, and they blame Adobe
Adobe: Okay
Adobe: Photoshop CC 2014 is not compatible with the drivers you have for the Graphic Card, there might be issue with drivers.
Adobe: We have checked with the error logs as well., it show Fault Module Name: atiocl64.dll
Me: Again, PS CC 2014 is the only known program to clash with atiocl64.dll
Adobe: I can suggest you to check if you can use the product from new Account and use the product or check with Graphic Card provider for the drivers or a proper installation for Graphic Drivers.
Me: Again, I've done all of that
Me: They blame Adobe, and frankly, they are correct. The problem only happens with your product
Adobe: Please use different Graphic Card on your computer and check if you can use it with Photoshop CC 2014.
Adobe: You can follow below link to know more about supported Graphic Cards.
Adobe: http://helpx.adobe.com/photoshop/kb/photoshop-cs6-gpu-faq1.html
Me: Can we elevate this to the next level, please?
Adobe: We have disabled Graphic Card drivers to check if you can launch the product and you were able to launch the product without using the Graphic Drivers.
Me: Yes.
Me: So PS CC 2014 will not work with this card?
Adobe: Issue is with Graphic Card drivers, we can use Product with graphic Card
Me: So PS CC 2014 will not work with this card?
Adobe: Photoshop CC 2014 is compatible with AMD/ATI Radeon, 6000 series.
Adobe: However you have issue with Graphic card drivers.
Me: No, Adobe has an issue. And I have an issue with Adobe.
info: Your chat transcript will be sent to [email protected] at the end of your chat.
Me: And I'm not the first person to report it, either
<long pause>
Adobe: Please navigate to C:\Program Files\Adobe\Adobe Photoshop CC 2014
Adobe: Locate sniffer folder and rename it ~sniffer.
Adobe: *Locate sniffer file and rename it ~sniffer.
Adobe: Before that, please re-enable your Graphic Drivers as well.
Adobe: Once you done that, let me know.
Me: No such folder. sniffer.exe is present, however
Adobe: *Locate sniffer file and rename it ~sniffer.
Adobe: Please rename sniffer.exe to ~sniffer.exe
Me: Done
Adobe: Just to confirm, if you have re-enabled your Graphic Drivers?
Me: Yes
Adobe: Now please re-launch Photoshop CC 2014 and check if you can launch it or same error.
Me: No error. Program loads and runs.
Adobe: Please close and re-run the product and check,
Adobe: * I mean, close and re-launch
Me: No error. Program loads and runs.
Adobe: Okay
Adobe: Sniffer file is related to Graphic Processor from Photoshop CC 2014.
Adobe: You can keep it renamed and use the product.
Me: What does sniffer.exe do and can I run PS CC 2014 without it?
Adobe: You will be able to use the product without any issue.
Me: I'm sorry that I had to push you for a solution
Adobe: However I will suggest you to re-check with Graphic Provider and see if they have any drivers which you can use with Photoshop CC 2014, since issue is related to the Graphic Processor.
Me: As of yesterday, they did not
Adobe: I am sorry for the Inconvenience.
Adobe: Is there anything else I can help you with?
Me: No, thank you. Hopefully, the problem is resolved.
Adobe: You will be able to use the product, if any issue contact us back, we will check and help you accordingly
Adobe: You are most welcome.
Adobe: You may receive an email that will contain a link to complete an optional survey to provide your feedback on the support experience. Your feedback is very much appreciated.
Adobe: Thank you for contacting Adobe. Good Bye. -
Not having the best of luck with Adobe support(web support tells me to seek voice support, voice support advises me to seek web support, and the loop continues) so I hope someone here has an idea of what I need to do since I'm just about ready to can these programs!
This is on the CS3 Web Premium suite. Everything worked fine until recently when opening two images in Photoshop causes the program to crash. It doesn't matter what the size or the format of the images are. Even trying to start a new image with one open will crash it. Now its spreading to my Dreamweaver and that program will let me open as many files as I want, I can sync with the web server, and I can edit text IF I don't highlight it. Selecting an image, highlighting text, and trying to change stuff in code all causes Dreamweaver to crash and close exactly like Photoshop does.
I have uninstalled and reinstalled 3 times already and these are the only programs giving me issues as Fireworks, Illustrator, Acrobat, Flash, and all my other programs work perfectly. I have also used CS3Clean after one of the uninstalls and still had no luck. On a side note, neither of the programs tell me why they crashed, I just get a dialog to send an error report.
**EDIT** Forgot to add system specs:
XP SP3
Core 2 Duo 4400
4GB RAM
250GB system drive @ 24% capacity
500GB mirrored working drives @ 83% capacity
The system drive and the working drives have been checked for consistency and passed.Alright, thank you for the tips.
To elaborate on my situation:
Photoshop:
I am not running 2 versions, I used adobe updater to upgrade from version 10.0 to 10.0.1
OS:
I didn't downgrade, sorry for the confusion, I tried to run photoshop on both 10..5.2 and 10.5.3 and they both cause the same problem.
I also tried disk repair; and permission repair as well as a complete reinstall of the os.
Drivers:
Latest wacom drivers are installed, photoshop seems to be stable without the drivers when the tablet is recognized only as a mouse; not a pressure sensitive device.
No font damage detected; clean photoshop preferences did not seem to matter as I was running on a clean install, both OS and Photoshop wise.
All read / write permissions are on because I am running in administrator mode.
Current status:
Running OSX 10.5.4
Photoshop 10.0.1 (updated via adobe updater)
Wacom 608-2 drivers on an intuos3 tablet
Photoshop keeps crashing when using the tablet with drivers installed; usually when trying to paint.
Thanks so far; more suggestions etc are welcome. -
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☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Step 1
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Enter the name of the crashed application or process in the Filter text field. Post the messages from the time of the last crash, if any — the text, please, not a screenshot.
When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.
Please do not indiscriminately dump thousands of lines from the log into a message.
Important: Some private information, such as your name, may appear in the log. Edit it out by search-and-replace in a text editor before posting.
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http://blogs.adobe.com/crawlspace/2012/07/photoshop-basic-troubleshooting-steps-to-fix-mos t-issues.html
http://forums.adobe.com/docs/DOC-2325 -
Photoshop CS keeps crashing since Tiger upgrade
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Hi, Colorblind. Welcome to the Discussions.
First, for questions concerning Photoshop (PS), PS CS, and PS CS2 you should search the Adobe knowledge based or search/post on the Adobe Photoshop Mac Forum.
1. How did you upgrade to 10.4.5? Was this an Upgrade Install or an Archive install of 10.4.5 atop 10.3.9?
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3. What error messages are you getting when PS CS "crashes," if any?
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