Physical database not found error in Crystal Reports 8.5

We have products in the field with Crystal Reports 8.5 runtime files that have stopped working and now give us an error that says. 'Physical database not found'. Started last July, 2009. We now know that this error now appears on several other sites. This used to work but doesn't anymore. Please provide the exact runtime file procedure so we can get these sites up and running again.
Thanks,
RMECHL

Using Procmon (Process Monitor from sysinternals.com) I determined the problem was that a file had been removed somehow that was required. The file name was p2ssql.dll
RMECHL

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    Thank you for the constructive feedback. I have been able to make progress on this issue.
    I did check the Data Guard Log files as you suggested. I did not find anything when I checked them before but this time I found the following:
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    LSNRCTL for Linux: Version 10.2.0.1.0 - Production on 17-JUN-2011 12:41:03
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    Start Date 17-JUN-2011 01:40:30
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    Listener Parameter File /oracle/oracle/product/10.2.0/db_1/network/admin/listener.ora
    Listener Log File /oracle/oracle/product/10.2.0/db_1/network/log/listener.log
    Listening Endpoints Summary...
    (DESCRIPTION=(ADDRESS=(PROTOCOL=tcp)(HOST=remarkable.mammothnetworks.com)(PORT=1521)))
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    Instance "10gSB", status READY, has 1 handler(s) for this service...
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    Service "orcl10g" has 1 instance(s).
    Instance "orcl10g", status READY, has 1 handler(s) for this service...
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    Service "orcl10g_DGB" has 1 instance(s).
    Instance "orcl10g", status READY, has 1 handler(s) for this service...
    Service "orcl10g_XPT" has 1 instance(s).
    Instance "orcl10g", status READY, has 1 handler(s) for this service...
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    Copyright (c) 1982, 2005, Oracle. All rights reserved.
    Connected to:
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    With the Partitioning, OLAP and Data Mining options
    SQL> quit
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    -bash-3.2$ sqlplus system/dbas4ver@10gSB
    SQL*Plus: Release 10.2.0.1.0 - Production on Fri Jun 17 12:43:59 2011
    Copyright (c) 1982, 2005, Oracle. All rights reserved.
    ERROR:
    ORA-01033: ORACLE initialization or shutdown in progress <== I think this is normal since the database is in mount mode
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    (SID_DESC = ( GLOBAL_DBNAME = 10gsb_DGMGRL.remarkable.mammothnetworks.com )
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    Copyright (c) 1982, 2005, Oracle. All rights reserved.
    ERROR:
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    17-JUN-2011 13:10:30 * (CONNECT_DATA=(SID=orcl10g)(CID=(PROGRAM=perl)(HOST=remarkable.mammothnetworks.com)(USER=oracle))) * (ADDRESS=(PROTOCOL=tcp)(HOST=127.0.0.1)(PORT=25120)) * establish * orcl10g * 0
    17-JUN-2011 13:10:30 * (CONNECT_DATA=(SID=orcl10g)(CID=(PROGRAM=emagent)(HOST=localhost.localdomain)(USER=oracle))) * (ADDRESS=(PROTOCOL=tcp)(HOST=127.0.0.1)(PORT=25121)) * establish * orcl10g * 0
    17-JUN-2011 13:11:22 * (CONNECT_DATA=(SERVICE_NAME=10gSB_XPT)(SERVER=dedicated)(CID=(PROGRAM=oracle)(HOST=remarkable.mammothnetworks.com)(USER=oracle))) * (ADDRESS=(PROTOCOL=tcp)(HOST=199.187.124.130)(PORT=11420)) * establish * 10gSB_XPT * 0
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    Error: ORA-16653: failed to reinstate database
    Failed.
    Reinstatement of database "10gsb" failed
    So I checked the configuration and now see two entries for the standby database but with case differences:
    DGMGRL> show configuration
    Configuration
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    Enabled: YES
    Protection Mode: MaxPerformance
    Fast-Start Failover: DISABLED
    Databases:
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    10gSB - Physical standby database
    10gsb - Physical standby database (disabled)
    Current status for "orcl10g":
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    Question: How do I get rid of 10gSB and enable 10gsb?

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    <br>
    Thanks for your answer. I checked all the things you asked me to do on both system.<br>
    <br>
    Here are the results from my investigations:<br>
    <br>
    <b>1) The keycode.dll was not on the not working PC.</b><br>
    I copied it to the root of C: as on the working PC. I registered it with regsvr32.exe and tested the issue.<br>
    => The problem still exist.<br>
    <br>
    <br>
    <br>
    <b>2) I compared the keycode on both system:</b><br>
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    <br>
    working PC<br>
    1 XXXXX <br>
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    <br>
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    <br>
    non working PC:<br>
    WriteFile         C:\...\Administrator.QCNIR002\Local Settings\temp\~cpe{AD83....}    Fast IO Disallowed<br>
    RegEnumKey HKCR\Drive\shellex\FolderExtensions                                                 NO MORE ENTRIES<br>
    RegOpenKey HKLM\Software\Crystal Decisions\9.0\Crystal Reports\Database      NAME NOT FOUND<br>
    RegOpenKey HKCU\Software\Crystal Decisions\9.0\Crystal Reports\Database      NAME NOT FOUND<br>
    RegOpenKey HKLM\Software\Policies\Microsoft\Windows NT\DnsClient                 NAME NOT FOUND<br>
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    <br>
    <br>
    working PC<br>
    Operation:      Path:                                                                                Result:<br>
    WriteFile         C:\...\Administrator\Local Settings\temp\~cpe{AD83....}                 Fast IO Disallowed<br>
    RegEnumKey HKCR\Drive\shellex\FolderExtensions                                            NO MORE ENTRIES<br>
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    RegOpenKey HKCU\Software\Crystal Decisions\9.0\Crystal Reports\Database NAME NOT FOUND<br>
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    <b>4) Service Packs</b><br>
    We could only compare the file size of the Merge Module we used with the one you provided me in the above link.<br>
    <br>
    <table border=0 cellpadding=0 cellspacing=0>
    <tr>
    <td>file name</td>
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    <td>file size of SP1 Merge Module</td>
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    <tr>
    <td width=150>crnetruntime.msm</td>
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    <td width=100>4'770'304 Byte</td>
    </tr>
    <tr>
    <td>license.msm</td>
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    <td>578'048 Byte</td>
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    <tr>
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    <td>10'905'088 Byte</td>
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    </table>
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    But I tried to install SP7 on my PC and on customers PC, but I got following error after I accepted the license agreement in the setup.exe: titlebar of window 'Information', Msg: 'Failed to create Backup folder -110' and just a button 'OK'. I got into an infinit loop and I could only end the process: 'IKernel.exe'.<br>
    Remark: I get the same error with SP5 and SP6.<br>
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    <b>5) Modules - comparison of DLL's</b><br>
    <br>
    I cross checked all the DLL in Modules, which begin with CR and some other, because there were over 100 DLL's.<br>
    <br>
    <table x:str border=0 cellpadding=0 cellspacing=0 width=834 style='border-collapse:
    collapse;table-layout:fixed;width:626pt'>
    <col width=385 style='mso-width-source:userset;mso-width-alt:14080;width:289pt'>
    <col width=179 style='mso-width-source:userset;mso-width-alt:6546;width:134pt'>
    <col width=110 style='mso-width-source:userset;mso-width-alt:4022;width:83pt'>
    <col width=80 span=2 style='width:60pt'>
    <tr height=17 style='height:12.75pt'>
      <td height=17 width=385 style='height:12.75pt;width:289pt'>CRHEAPALLOC.DLL</td>
      <td width=179 style='width:134pt'>9.2.0.2</td>
      <td width=110 style='width:83pt'>9.2.0.2</td>
      <td width=80 style='width:60pt'></td>
      <td width=80 style='width:60pt'></td>
    </tr>
    <tr height=17 style='height:12.75pt'>
      <td height=17 style='height:12.75pt'>CRPE32.DLL</td>
      <td>9.2.3.1183</td>
      <td>9.2.3.1183</td>
      <td colspan=2 style='mso-ignore:colspan'></td>
    </tr>
    <tr height=17 style='height:12.75pt'>
      <td height=17 style='height:12.75pt'>CRQE.DLL</td>
      <td>9.2.1.625</td>
      <td>9.2.1.625</td>
      <td colspan=2 style='mso-ignore:colspan'></td>
    </tr>
    <tr height=17 style='height:12.75pt'>
      <td height=17 style='height:12.75pt'>CRTOWORDS_EN.DLL</td>
      <td>9.2.0.14</td>
      <td>9.2.0.14</td>
      <td colspan=2 style='mso-ignore:colspan'></td>
    </tr>
    <tr height=17 style='height:12.75pt'>
      <td height=17 style='height:12.75pt'>CRYSTALDECISIONS.CRYSTALREPORTS.ENGINE.DLL</td>
      <td>9.3.9500.10</td>
      <td>9.3.9500.10</td>
      <td colspan=2 style='mso-ignore:colspan'></td>
    </tr>
    <tr height=17 style='height:12.75pt'>
      <td height=17 style='height:12.75pt'>CRYSTALDECISIONS.REPORTAPPSERVER.CLIENTDOC.DLL</td>
      <td>9.2.3300.0</td>
      <td>9.2.3300.0</td>
      <td colspan=2 style='mso-ignore:colspan'></td>
    </tr>
    <tr height=17 style='height:12.75pt'>
      <td height=17 style='height:12.75pt'>CRYSTALDECISIONS.REPORTSOURCE.DLL</td>
      <td>9.3.9500.7</td>
      <td>9.3.9500.7</td>
      <td colspan=2 style='mso-ignore:colspan'></td>
    </tr>
    <tr height=17 style='height:12.75pt'>
      <td height=17 style='height:12.75pt'>CRYSTALDECISIONS.SHARED.DLL</td>
      <td>9.3.9500.10</td>
      <td>9.3.9500.10</td>
      <td colspan=2 style='mso-ignore:colspan'></td>
    </tr>
    <tr height=17 style='height:12.75pt'>
      <td height=17 style='height:12.75pt'>CRYSTALDECISIONS.WINDOWS.FORMS.DLL</td>
      <td>9.3.9500.12</td>
      <td>9.3.9500.12</td>
      <td colspan=2 style='mso-ignore:colspan'></td>
    </tr>
    <tr height=17 style='height:12.75pt'>
      <td height=17 style='height:12.75pt'>CRYSTALKEYCODELIB.DLL</td>
      <td>9.2.3300.0</td>
      <td>9.2.3300.0</td>
      <td colspan=2 style='mso-ignore:colspan'></td>
    </tr>
    <tr height=17 style='height:12.75pt'>
      <td height=17 style='height:12.75pt'>keycode.dll</td>
      <td>9.0.0.281</td>
      <td>9.0.0.281</td>
      <td colspan=2 style='mso-ignore:colspan'></td>
    </tr>
    <tr height=17 style='height:12.75pt'>
      <td height=17 style='height:12.75pt'>MSADCE.DLL</td>
      <td>2.81.1135.0</td>
      <td>2.81.1135.0</td>
      <td colspan=2 style='mso-ignore:colspan'></td>
    </tr>
    <tr height=17 style='height:12.75pt'>
      <td height=17 style='height:12.75pt'>MSADCER.DLL</td>
      <td>2.81.1117.0</td>
      <td>2.81.1117.0</td>
      <td colspan=2 style='mso-ignore:colspan'></td>
    </tr>
    <tr height=17 style='height:12.75pt'>
      <td height=17 style='height:12.75pt'>MSADO15.DLL</td>
      <td>2.81.1128.0</td>
      <td>2.81.1128.0</td>
      <td colspan=2 style='mso-ignore:colspan'></td>
    </tr>
    <tr height=17 style='height:12.75pt'>
      <td height=17 style='height:12.75pt'>MSADRH15.DLL</td>
      <td>2.81.1117.0</td>
      <td>2.81.1117.0</td>
      <td colspan=2 style='mso-ignore:colspan'></td>
    </tr>
    <tr height=17 style='height:12.75pt'>
      <td height=17 style='height:12.75pt'>MSCORLIB.DLL</td>
      <td class=xl26>01/15/09 22:31:34</td>
      <td class=xl26>7/7/08 13:39</td>
      <td class=xl24></td>
      <td class=xl25></td>
    </tr>
    <tr height=17 style='height:12.75pt'>
      <td height=17 style='height:12.75pt'>sqlresld.dll</td>
      <td>2000.80.382.0</td>
      <td>2000.080.0382.00</td>
      <td colspan=2 style='mso-ignore:colspan'></td>
    </tr>
    <tr height=17 style='height:12.75pt'>
      <td height=17 style='height:12.75pt'>crdb_ado.dll</td>
      <td>9.2.1.542</td>
      <td>9.2.1.542</td>
      <td colspan=2 style='mso-ignore:colspan'></td>
    </tr>
    </table>
    <br>
    Please specify the more detailed, if you mean the Crystal framework files or the .NET files. Could you give me please the location of the framework dlls and database client dlls like a folder name, so that I can check also all of them.<br>
    <br>
    I can provide you also the Module logger files, if you require them.<br>
    <br>
    <br>
    I would appreciate your further help very much.<br>
    <br>
    Cheers<br>
    <br>
    Ronny
    Edited by: Ronny S. on Jul 6, 2009 4:57 PM
    Edited by: Ronny S. on Jul 6, 2009 5:02 PM
    Edited by: Ronny S. on Jul 6, 2009 5:17 PM
    Edited by: Ronny S. on Jul 8, 2009 11:44 AM
    Edited by: David Hilton on Jul 15, 2009 11:04 AM
    Removed private keycode.

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