Pivot table Opened & Closed

Hello
Within OBIEE Answers I am trying to put together a pivot table showing the number of incidence opened and closed for the month by group name. However I am having a problems showing this in one pivot table. The reason for this is because the opened and closed dates are separate columns. Is there a way I can show in one pivot table how many Service Requests are Opened and how many are Closed by Group Name
Group Name : List the different Group Names in one column
incidence: incidence #'s of the incidence which were raised for individual Group Name
Open Date: Date when the case was raised
Closed Date: Date when a particular case is closed
Query : we need to show the open and closed cases for a particular group name on the basis of month...
Row of the pivot should be group name... In the column we need to have the day and under it we need to have the count of open incidence and count of closed incidence...
Could you please help me out in this?
Thank you
John

I'd be interested to hear other people's opinions on this as I have to do something similar very soon but with more tracking points.
I think you can only solve this in the repository.
Say you have your fact table like this:
some_id
open_date
open_request_count (1)
closed_date
close_request_count (1 if closed else 0)
And a single time dimension.
I'd keep one time dimension (not open date or close date) and model it using aliases of the fact table.
So your first set of measures are measures by open date. For these you have an alias of the fact table joined to time on open date.
Your second set of measures are measures by close date. For these you have an alias of the fact table joined to time on close date.
Then you can run a report with time, open count (by open date) and close count (by close date).
What you lose here is the ability to see your service request, the date it was opened AND the date it was closed. You might solve this with measures around the days between the dates (ie closed in 5 days, closed in 3 days).

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Hi Frank,
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Hi,
In regarding of the issue, please provide us more information to assist you better.
Did your user using the Excel 2013 and Excel 2010 with same PC? If not, please let me know the both of the 2 PCs' hardware list/Windows operation system info.
Did you using Excel 2013 32bit version and Excel 2010 64bit version?
General speaking, this issue usually occurs with Office 2013 32 bit version. It has a limitation of 2Gb of memory that can be used by its process. And the 64-bit Excel can handle larger workbooks.
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Here is a similar issue, we also could try it:
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TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

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I am pretty sure that I don't have any external links in the document.
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I tried zipping it and sending to other person over email, but he got the file with changed data source paths.
I can even record a short video to show what happens.
Actually, I just did it. You can see the video here: http://screencast.com/t/qMBild3ck9b
It is rather big - 23.8 MB.
Let me explain what I showed there:
I opened my original file. I showed that there are Pivot Tables, whose Data Sources are in the same file, on various other sheets.
I showed this for all of the Pivot Tables in the document.
I saved the file using Save As in a different folder and under a different name (TEST.xlsx).
I then opened that saved file to show you that it is fine, and the Data Source path for one of the Pivot Tables is the same as it was in original file. It is the same for all of the other Pivot Tables.
Then I closed, and simply renamed the file to TEST123.xlsx.
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Hi All -
I need to create a pivot table on the following data :
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Cases : Case #'s of the cases which were raised for individual countries
Open Date: Date when the case was raised
Closed Date: Date when a particular case is closed
Query : we need to show the open and closed cases for a particular country on the basis of month...
Row of the pivot should be Country... In the column we need to have the month name and under it we need to have the count of open cases and count of closed cases...
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_____________________ January__________________________February_____________
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Thanks!
Edited by: user8021111 on Dec 8, 2011 5:05 PM

user8021111 wrote:
Hi All -
I need to create a pivot table on the following data :
Country : List of country names in one column
Cases : Case #'s of the cases which were raised for individual countries
Open Date: Date when the case was raised
Closed Date: Date when a particular case is closed
Query : we need to show the open and closed cases for a particular country on the basis of month...
Row of the pivot should be Country... In the column we need to have the month name and under it we need to have the count of open cases and count of closed cases...
could you please help me out in this?
The following is the view of the pivot table for example:
_____________________ January__________________________February_____________
Country Name______open Cases__Closed Cases_________open Cases____ closed Cases
Thanks!
Edited by: user8021111 on Dec 8, 2011 5:05 PMDo this:
Assumption: You have a processing date column, I'lll call "Full Date" that is the date column you will use to track the "counts" of open and closed cases. The assumption is that in your database, this date column contains the "end of month" processing date for each month (e.g., 10/31/2011, 11/30/2011, 12/31/2011, etc.)
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MONTH("Full Date")
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Hi,
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1. You have to claculate the previuos period and finscal year for the given date..
2. You have to calculate the G/L balances for this period for the given G/L account from table GLT0.(You can use some of the standard function modules for the same)
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let me know id you want any further info..
Reward the points if i answered your question..

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Hi Experts,
I am doing a report where in i need to get the opening & closing balances for Vendor(s). I am using BSIK & BSAK tables. Are there any more tables involved and how do i carry out the calculations?
Please help.
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Hi,
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foreach (Excel.Worksheet displayWorksheet in test)
if (displayWorksheet.ListObjects.Count > 0)
var pp1 = displayWorksheet.ListObjects.get_Item(1).QueryTable.Refreshing;

Hi,
This is the forum to discuss questions and feedback for Microsoft Excel, I'll move your question to the MSDN forum for Excel
http://social.msdn.microsoft.com/Forums/en-US/home?forum=exceldev&filter=alltypes&sort=lastpostdesc
The reason why we recommend posting appropriately is you will get the most qualified pool of respondents, and other partners who read the forums regularly can either share their knowledge or learn from your interaction with us. Thank you for your understanding.
George Zhao
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

Pivot table Opened & Closed

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