PL-SQL procedure to fix Recycle Algorithm issues with Advanced Outbound

Dear all,
A customer is using Oracle Advanced Outbound 11.5.9. and we have an issue with recycle Algorithm.
The issue is that for some cases we get outcome 32, 37 which is cache expired in table iec_g_return_entries and not the original outcome that agent has entered.
Fortunately the original outcome exists in table jtf_ih_interactions so we have created a workaround in PL-SQL to update table iec_g_return_entries from jtf_ih_interactions using some common outcomes.
Now after a long time the issue still exists and the customer want this workaround to be optimized, so that it takes all the values from recycle algorithm tables and not just the common outcomes and conditions.
As I can see, there are so many condition in the algorithms and it is quite hard to catch all the conditions and create an PL-SQL procedure to update the iec_g_return_tables.
Has anyone done something similar?
Thanks a lot,
Christos

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891875 wrote:
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