Plan Backdating and Money Hungry Tactics--Verizon

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Cannot backdate data plan reduction?
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I have a similar issue but i'm actually pretty satisfied with the service..
I have a problem with the headphone jack; it keeps failing on me ect. And i'm on my second replacement. I call Customer service and instead of going crazy on them because i'm sure they deal with this ALL the time i just calmly ask them what are they going to do for me. he keeps telling me oh we'll just send replacements to you until its ok.
Put i keep calmly (stressing the calm) about my concern on this issue and that they aren't selling a very good brand and their brand does not look good because this phone keeps failing on the same issue...
He finally told me that after the 3rd replacement if it happens again Verizon can give you a choice of the upgraded phone which means the droid 2 or something else. 
Sooo i'm waiting for my 3rd replacement to come in the mail and we'll just see if this happens again. 
I think the CSR are more likely to help you if you aren't screaming in their ear.. that's just my opinion. 

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    OMG WHAT DO I DO NOW?!?!?!?!? i am NOT gonna pay a stupid 23$ per moth or year! no way! i could pay just 4 bucks!  like wut would you peeps choose? 8$ and its over or 35$ a year/month??!??!? geez apple! thats very mean and money hungry! no offence apple people! im sorry but im really annoyed!

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    >> Personal information removed by Verizon Moderator to comply with the Verizon Wireless Terms of Service <<

  • Questions on porting family plan lines and a prorated final bill?

    Hey there! I've done some searches on the board before posting and encountered tidbits of information I found useful, but I couldn't get all of my lingering questions answered from older posts so here's my situation:
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    michae2414 wrote:
    Hey there! I've done some searches on the board before posting and encountered tidbits of information I found useful, but I couldn't get all of my lingering questions answered from older posts so here's my situation:
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    -Should I port the second and third lines first and not port the primary number (mine) first, so asto not cancel all the lines of service before they're ported? I'm okay porting one number at a time AKA separately instead of all at once if that simplifies the transfer process.  You can do it this way - but based on your next question, you wouldn't want to do it this way.  You can't do both!!
    -When the porting process takes place and my Verizon service is cancelled, does Verizon prorate the remaining days on my billing period from the date it's cancelled, or do they still bill up to the end of the cycle?  You have already paid for the current month's service - you are billed in advance for the coming month.  What WILL be billed is any texting, roaming calls, data charges, etc, that have occurred during the month that were NOT billed in advance. I hear it's better to wait until the end of my billing cycle (which for me is the 9th of every month) to initiate the transfer(s) so that I don't have any billing issues, but moving all three numbers on one day (even separately) sounds kinda daunting.   But YOU don't have to do anything - your new carrier will deal with it, and it seems to me it would be better to end the service on all three at one time, since it is one account.  You can ask your new carrier what they recommend.  There should be no issues with porting all three lines at once.
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    Thanks for any help on these concerns!
    It may take several days for the numbers to fully port over and have all services working correctly, and for the old phones to be fully "released" from your account to be used on another Verizon account.  I would wait a week or so after the port, then call CS and check the ESN status of the old phones to see if they are "clear".
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  • IPhone 5 Data and no help from Verizon Customer Serv!

    My boyfriend and I both have the iPhone 5, and an iPad on my account. We upgraded his on the iPad line since it was up for an upgrade. He got his.. and is blowing thru gb's but no big deal, he has unlimited. I had unlimited as well, got my iPhone 5 this week on Monday. I work 8-7 so I'm rarely on the internet or any data using apps on my phone. I started getting messages about using my data, but thought nothing of it, as Verizon sent these to me about a year ago and told me it was a mistake. So today I got a message that I am over my data and receiving over charges!!! So I call- BAM! We took you off your unlimited plan- nope we cannot put you back, it was grandfathered... hi um ya, I never said to take it off, nor did I agree to that... The rep says it was on social media and I should have known this.. I may be unlike the rest of the universe apparently, but I pay 0 attention to social media. Then she says the rep who upgraded my phone should have told me this.. well he did not, actually we discussed my plan (per me asking if their was a way to reduce the bill) and he suggested keeping my unlimited plan..and took my iPhone 5 order! So, since she offered me ZERO resolution or help, I asked for a supervisor.. who was as concerned about my issue as a sack of potatoes! She said you can return your iPhone 5 back to us(I would have to pay the shipping)and we can REQUSET that you have your original plan back, but we cannot guarantee that you will get it back. So I say.. You're telling me that a multi-million dollar company is taking something away, does not have to tell me it is happeneing, and opposed to wanting to keep consumers you would rather me send the device back and not re-new my service for 2 years? That does not seem like customer service, loyalty, or good business to me. She yells.. you can send it BACK and we can try to put your plan back! I had enough at that point- Filed a complaint with the FCC...
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  • Save your time and money

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    Since the sim slot in all Verizon iPhone 5's is officially unlocked out of the gate, you can save a ton of money by NOT calling Verizon support & NOT enabling data roaming, All you have to do is purchase a local sim when you get to France.
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