Planned hours in workforce planning

Hi,
Planned hours in workfforce planning transaction CMP3 for network activity is disappearing after 4 weeks. Anybody has idea how this is happening? does any thing missing in profile?
Thanks,
Sudhir

Hi,
Refer the following F1 help given by SAP, for Period split.
Number of periods in a period unit
Specifies the number of period in the period split that have the corresponding period unit.
Note
The system can display up to 50 periods.
Example
You have entered a planning period for workforce planning starting 3 months before the current date and ending 12 months after.
For this planning period you specify the following period split:
Period no. Period unit Number of periods
1 Week 11
2 Day 20
3 Week 4
4 Month 3
This means you display the past period at the start of the planning period in weeks. For the immediate future you select a very detailled display in days. For the more distant future you need less detail and therefore choose progressively longer periods.
If the period split does not cover the whole planning period, only those periods are displayed that have been defined. The system, however, does read the data for the whole planning period, so that you can display the missing periods by changing the period split in the transaction.
vemula

Similar Messages

Workforce Planning for Partially Confirmed Activities

Hi All,
I have recently configured Workforce planning for one of the clients, and it has been working as per the requirement. Here, I have configured Workforce Planning profile and Scheduling parameters of Network. So, once a Project and a Network is created, User plans Personnel for this Network's activity using CMP2. Also, CATS profile is maintained in such a way that Worklist shows the Planned hours and accordingly a person can book Time against it.
Now, the problem arises after a Personnel assigned to an activity books the Timesheet. Once a Person books time against this particular Activity, it gets disappeared from CMP2 screen. Now, practical implications are that, suppose that person goes for a leave or leaves the organization and PM wants to assign another person for the same Activity (which is partially confirmed).
How can we address this issue - to perform workforce planning for Partially Confirmed activities?
Any pointers to User Exits, BADIs, BAPIs or SAP Notes are highly appreciated.

Hi Sanjeev,
Thanks for your feedback.
In CMP2, we are already checking the activity work hours. According to that only we are adding resource, then checking that resource's availability and then assigning work.
As an example, activity work duration is from 20.08.2014 to 30.09.2014. I assigned a resource A from 20.08.2014 to 30.09.2014 for 8 hours because he is available in that duration.
Now, the real problem comes when this resource is suddenly unavailable (due to any reason) and PM comes to know about this on 07.09.2014. Resource A has already booked Timesheet for the duration he has worked (20.08 to 06.09). So activity is PCNF.
So PM wants to reduce the Work assignment for Resource A from 30.09.2014 to 06.09.2014 and assign Resource B from 07.09.2014 to 30.09.2014, but he is unable to get this activity in CMP2 view because it is PCNF. Here PM can only see activities of same project which are in REL status.
So how can I enable this PCNF activity in CMP2 view.
If there is any IMG activity settings, then let me know.
If this is standard behavior and can be done through User Exit/BADI/BAPI then also let me know.
Message was edited by: Aditya Kotak

Is there any BAPI that can create assignment in workforce planning (CMP2)

Hello,
I want to implement a batch input program in order to create assignment in workforce planning. But the screen is not actually proper for batch input. Is there any Bapi that can create assignment for a given network, Operation/Activity, suboperation/Subactivity, personel Number and work hours.
Thanks in advance.

Hi Aselsan,
Please have a look into the below link
[Link 1|Re: BAPI to create network (T-code CJ21)]
[Link 2|Example code for BAPI_NETWORK_MAINTAIN]
[Link 3|BAPI_NETWORK_COMP_ADD]
Hope they are useful,
Thanks
kalyan

Plan hours in Project System

Hi SAP Gurus,
In project system as i can plan my cost, can i plan my hours?? If yes how?? where in SAP?
I am in service industry and my billing happen on hours..
Please help, its urgent
Pritam

Hello Smile,
Yes, You can plan your man hours in project many ways
1. Plan manhours in network activities using work centers
2. Plan manhours in network activities using workforce planning ( integration with HR Module)
3. In some companies, many departments work on a project and they plan manhours on cost centers and not on Project. In other words, many department provide services to projects.
Here I will assume that you want to plan manhours in Project without workforce planning.
The following are the pre requisite for planning man hours in project network activities.
1. Work center ( may be person or group of persons, machine or group of machines. Workcenter reflects skills and capacities in cost center)
2. Work or duration ( based on the calculation key either one is calculated)
3. Activity type ( Type of service)
Behind the screen,You have to have a cost center attached to the workcenter (CNR1/CNR2) and activity type. Combination of cost center and activity type will decide the rates. Use transaction KP26 to enter the rates.Activity prices are valid for a certain period of time only. They are entered for either months or a year.
The budget for the cost center should be used as a base to calculate the hourly rate for each activity type.
When you enter a work in the network activity, system calculates the costs for the manhours.
Eg: You create engineer as workcenter. He is asked to go to site and did installation of equipments.
Attach workcenter ABCD to network activity, activity type "Engineer" and work 100 hrs.
If the engineer rate is $50 per hour given in KP26.
Then the planned cost for manhours is 100 X $50 = $500
The same engineer can provide supervison service at your workshop. For that, his rate may be $20/hour. If you plan for supervison then the planned costs will be $200
FATMAN

Person assignment with workforce planning

Dear All,
I plan activity for one day 8 hours & assigned person to activity in CMP2 & distribute work for same day & for same hours,
when i assign same person with diffrent activity with diffrent project with in CMP2 system not showing any message with same person is assigned same day with diffrent project.
How same person can work two project with same time,
Kindly share yours experiance.
Regards
Gajjen

Hi,
I tested with without person assignment in work center, yes you can assign any person to any project if have capacity but when we distribute work in workforce planning by assignment of person with day & time then same person how can assign to other activity ,because his working hours are fixed,if working time is 8.5 hours & person assign for 8 HR to activity then same person should not work to another activity more than 0.5 hrs,system should not allow.
May i know Standard SAP allow it or not?
Regards
Gajjen

Report with Planned Order, Frequency and Planned Hours

Hello Experts,
I need a report which can provide me with a list of all the Planned (Preventive) Work Orders, Frequency of the order and the Total planned hours for this work order.
Can you please suggest a single report which can provide all these information or most of this?
Regards,
Atul Prakash

Hi,
Check in IP19 & IP24 transaction where you will get the schedule overview of the Preventive maintenance.
Regards,
Raj

Order wise-Planned hours VS Actual Hours report

Hi,
Is there any report which shows me the Orderwise Planned Hours VS Actual hours.
Regards
SB

SB,
Have a look at TCode IW37N (Order/operation overview) and display the Work and Actual Work fields.
You can probably use IW37 too..
PeteA

I have invested over 6 hours on the phone and with my Verizon Authorized Rep. trying to get the Bonus 1 Gig of Data for myself on the More Plus Plan. Cut and dry situation but today was told I have to wait about 7 days until they can get me "an answer" o

Basic question is why are any of the minimun 8 Verizon reps that I or my Authorized Verizon Rep (at Costco) spoke with unable to resolve a very simple, straightforward issue that should have been resolved in 15 minutes max. Instead I (a 14 year verizon customer) have been given the runaround and have invested over 6 1/2 hours in trying to get someone to acknowledge that I an owed 1 GB of Bonus Data on my new phone on our new plan. My wife got hers. I am just venting now as I intend on returning the phone tomorrow (I got it Thursday) and turning around and getting an identical new phone. This was suggested to me as an option by both the Rep who sold my wife her phone and the rep who sold me mine as that way I would not have to contiinue dealing with this ridiculous state of affairs (they indicated that my Free gig request was being sent to another department and that it would be about 7 days befor they get an answer). Just Venting . Thanks

No I was considerate, etc. The root of the problem stems from the fact that when I went to get my new phone I asked the salesperson if I should sign up for the new plan or if my wife should do it the following day when she buys her new phone (also at a Costco but in a different state). The salesperson said it made absolutely no difference so I elected to have my wife do it. When she did the next day she got her free Gig and her salesperson told her that I need to call in to make sure I get the gig that I am entitled to as well. That's when the runaround started with the first call consisting of me basically advising Verizon of what the promotion consists of, etc.since they insisted that it was one gig per Plan, that there were no exceptions to this, etc. As mentioned they wanted to know where I got the information that it was one gig per qualifying phone. (Both the rep and her supervisor obviously were not aware of how Verizons heavily touted More Everything plan works). They told me finally that I needed to go back to the Costco where I got the phone. I did. The salesperson apologized numerous times to me for advising me that it made no difference who signs up for the plan or when. She then spent over two hours on the phone (with me next to her) attempting to explain to Verizon what happened, how it was her fault, and how I was clearly entitled to the Bonus Gig since I also had a qualifying phone. Finally she was transferred to someone who authorized the Bonus Gig (since I was clearly entitled to it) and who indicated that it might take 24 hours to show up on my new Plan. 72 hours later, no change, and the runaround continues some more. The only reason I even came to this forum was to let off some steam since no one could give me an answer.. It's clear that I am entitled to the Bonus Gig yet the last supervisor I spoke with told me that he could only pass the request on to another department via e-mail (no direct contact, etc. even though I gave him the name and employee # of the Verizon rep who indicated the Bonus was approved) and that an answer should be forthcoming in about 7 days. I was very cordial with everyone I spoke with as I understand that they take their direction from the top. The countless hours I have spent dealing with this situation is something that no-one should have to go through, particularily someone who has been a Verizon Plan customer since about year 2000. Everyone seems to agree that I am entitled to the free gig but no one seems to be in a position to help this customer. Its a horrible way to treat someone. I talked with the original saleslady today and told her I would be in tomorrow to turn in the phone and get a new one along with the gig I was entitled to. She said that would be fine and wouldn't be a problem but that she would be happy to try calling Verizon once again to try to resolve the issue. I indicated that I'm done with wasting time taliking with well-meaning and courteous (and I assume underpaid) employees who I assume are pretty much directed from above that any concessions they make, even if the customer is entitled to them, will reflect badly on their employee evaluations . Good thing I am retired or I would really be worked up. They only way I would consider even talking to Verizon anymore on this is if they were to waive the $60 in upgrade fees my wife and I paid for the new phones. I hope this explains the situation to your satisfaction. Thanks.

How can I actually reach someone on the phone to prove that I have an Applecare plan? I am tired of being on hold for hours and waiting for calls that do not come.

Case number: 28****598
Last year, I had problems with my phone and they said I did not ahve the applecare plan. I finally proved that I did; and the worker promised it was in the system. This year, I have been put on hold (once for an hour only to be told that it was not office hours by a recording), numerous times because the regular phone people cannot do anything about the Applecare plan even if I have it in my hand. I can give all the information you need. I made an appointment last night and they called in the middle of the night, wihch is perhaps my fault due to a time difference, but on the phone today I booked one appropriately for tonight and thye did not call. My phone is broken and I feel as though Apple's quality in customer service simply isn't what I would expect. This process should not be stressful or as lenghty as it is.
<Edited by Host>

Call Apple Customer Relations - 1800-767-2775
WARNING: DUE TO SECURITY REASONS, PLEASE DO NOT POST YOUR COMPUTER'S SERIAL NUMBER AND/OR CASE NUMBER ON THESE MESSAGE BOARDS.

Getting Error while deploying application in Planning Workforce

Hi,
While deploying a sample planning application through BPMA i am getting this error.
The error message is saying “You must select the Valid for Wrkforce application property before redeploying the Application View”.
Any ideas about what might be going wrong?
Moreover, I am having this concept that this is only a “general planning” application view. This application view is not meant to be enabled with Workforce.
Please share your knowledge about this and any help would be greatly appreciated.
Regards,
Uday

Check all the dimensions to see if any one of them is enabled for WF. Also, please paste the exact error message that you receive. Have you deployed this app before?

Unable to remove Workforce Planning formulae in Planning 9.3.1.1.16

Hi All,
We are on using Planning 9.3.1.1.16 and are unable to remove member formulae from Planning.
Our Planning application is EPMA (9.3.1.3) enabled. When refreshing the Planning application we receive the following error:
Error [1200497] detected in member formula for member "Regular Headcount".
Error [1200497] detected in member formula for member "Departed Headcount".
Error [1200497] detected in member formula for member "LOA Headcount".
Error [1200497] detected in member formula for member "Maternity Headcount".
Error [1200497] detected in member formula for member "On Sabbatical Headcount".
Error [1200497] detected in member formula for member "Contractor Headcount".
Error [1200497] detected in member formula for member "Temporary Headcount".
Error [1200497] detected in member formula for member "Other Headcount".
Error [1200497] detected in member formula for member "Turnover Headcount Adjustment".
Error [1200497] detected in member formula for member "Regular FTE".
Error [1200497] detected in member formula for member "Contractor FTE".
Error [1200497] detected in member formula for member "Temporary FTE".
Error [1200497] detected in member formula for member "Other FTE".
Error [1200497] detected in member formula for member "Turnover Adjustment".
STEPS TO REPRODUCE :
-In EPMA Master Library, remove the formulae for the above members and save the changes every time
- In Planning remove the member formulae for the above members (EDIT_DIM_ENABLED set to TRUE). This step may not be required however I tested it and was able to reproduce the issue
- Deploy the EPMA applicatoin. Deployment is successful
- Refresh Planning app. Refresh is successful
- Now change any property for any of the above members in EPMA. For example add an alias of Turnover Adj to the "Turnover Adjustment" member and save.
- Deploy the EPMA app => Successful
- Refresh Planning app=> Fails with same above error
Observation: The member formulae are back in Planning not EPMA. It looks like edit workforce members somehow causes the formulae to reappear in Planning.
Has anyone come across this issue?
Thanks for your help.
Seb

Just in case anyone has a similar issue...
Thsi was reported as bug #7411035 (ie: Character Limit for Member Formulas ). Details from Oracle Dev below:
The character limit was 2000 causing longer member formulas to fail during an application deployment. An underlying bug was found during investigation of the member formula limit and we think this is the cause of your particular issue. The problem was with empty member formula string. During the deployment process there are EAS side checks. EAS will only accept a member formula if it contains at least one character(length > 0), else the formula
field is rejected in the deployment XML file.
The script below copy the member formula to a different table and then delete the original. So it is quite a destructive query to run.
Prior to executing the query, a full EPMA/Planning applications backup should be performed (including essbase side) and the EPMA Dimension Server services (particularly the Process Manager) should be stopped.
######### SQL SCRIPT #########
insert into DS_Property_Member_Memo
select i_library_id, i_dimension_id, i_application_id, i_member_id, i_property_id, c_property_value as x_property_value
from ds_property_member pm
where pm.i_property_id = (select i_property_id from ds_property
where c_property_name = 'MemberFormula')
and not exists (select * from ds_property_member_memo pmm
where pmm.i_library_id = pm.i_library_id and pmm.i_dimension_id = pm.i_dimension_id
and pmm.i_application_id = pm.i_application_id and pmm.i_member_id = pm.i_member_id
and pmm.i_property_id = pm.i_property_id)
delete from ds_property_member
where i_property_id = (select i_property_id from ds_property where c_property_name = 'MemberFormula')
######### END OF SCRIPT #########
Seb

Calculation of planned costs in CS service order with 1 day = 8 hours

Dear experts!
What kind of possibilities do I have to calculate the planned costs in the CS service order (IW31) on the basis 1 day = 8 hours.
Right now, when I create the operation with "amount of work" = 5 days, the system calculates 120 hours * x u20AC. My requirement would be, that the system calculates 40 hours * x u20AC.
Do I have to change settings in transaction CUNI or can I use the work center to solve my problem? Or any other idea?
Kind regards,
Jens
Edited by: Jens Neßlage on Oct 28, 2009 6:28 PM

Jens,
You should be able to use the work center to solve this problem.Check the working hours in the operation work center and make sure its set to 8 hrs.This should solve your problem.
Regards
Narasimhan

Activity missing in Workforce planning:project view

Dear experts,
I an caught up with the following problem:
1) I created a project with WBS and activities.
2) Created relationship between activities.
3) Created project team
When I try to perform workforce planning (project view) using transaction CMP2, some of the activities are missing in the list.
Please let me why this happens and also how to include the missing activities.
Thanks and regards

Hi
Please check following prequisites-
1.HR mini-master record (infotypes 0001and 0002).
2.Assigned work centers to the internally processed activities.
3.Entered Formulas in the work center to determine capacity requirements.
4.Scheduled the activities to generate capacity requirements.
5.Assigned only one labor capacity to a work center. (that is catagory 002)
6."Determine Cap. Check" indicator is ticked in the network header.
Regards

Daily working hours calculation but Half an hour flexi before start of planned time & shortfall hours calculation

Dear All,
I want to calculate daily working hours but Half an hour flexi before start of planned time & shortfall hours calculation if a person didn't completed 9 hours job.
We have different types of DWS, PWS & WSR for different PS/PSA & EG/ESG groupings.
We have a requirement for Executives/Officers (E0-E8/ S1-S2) for only one PSA (1100) for only one DWS(GFLX). In this requirement I want to calculate daily working hours but Half an hour flexi before start of planned time & shortfall hours calculation if a person didn't completed 9 hours job.
Please see the requirement and my configured DWS and PCR's in detail with example and suggest me the solution:-
Overview
I want to calculate (Please take the reference from DWS screenshot)
daily working hours, but starting from first Begin Tolerance Time
Shortfall of hours if 9 hours not completed, but again starting from first Begin Tolerance Time, although employee has come before Begin Tolerance Time
I've configured one DWS as below,
Requirement:-
The planned shift timings is 9:30 - 18:30. Employees should work and complete 9 hrs in a day, but this 9 hours should be counted only from 9:00 (i.e. Begin tolerance time). It means. In time should not consider before 9:00.
1. Suppose 1st day employee punch In time is 9:00 then he has to work up to 18:00, then only 9 hours of working will be completed & no shortfall will be calculated.
In above case, if Out time is 17:00 then shortfall will be calculated 1.0 hours, because his working hours will be counted 8 hrs only.
2. Suppose 2nd day employee punch In time is 9:45 then he has to work up to 18:45, then only 9 hours of working will be completed & no shortfall will be calculated.
In above case, if Out time is 18:00 then shortfall will be calculated 0.75 hours, because his working hours will be counted 8.25 hrs only.
3. Suppose 3rd day employee punch In time is 8:30 then he has to work up to 18:00, then only 9 hours of working will be completed & no shortfall will be calculated. (In between 9:00 - 18:00 ). Here In time is 8:30 but system should consider and count from 9:00.
In above case, if Out time is 17:30 then shortfall will be calculated 0.5 hours, although he has worked 9 hrs.
4. Suppose 4th day employee punch In time is 10:11 then he will be marked as Late Come(as per DWS) and then he has to work up to 19:11, then only no shortfall will be calculated, because he completed 9 hours.
Now the below PCR is calculating Daily Working Hours,
Now the below PCR is calculating Late Coming Hours,
Overview
I know that use of begin tolerance time is different in from my requirement. Please guide me if this DWS configuration will not work.
As of now system is able to calculate Daily Working Hours (but not from the begin tolerance time), Late coming days and Late coming hours, but shortfall is not getting calculate properly.
Please give me the idea how to write PCR for these requirement, I know that my ZDHR PCR (Daily Working Hours) needs to change or replace to fulfill this requirements.
If you want any other details please let me know.
Best Regards,
Deepak

Hi Sankarsan,
After changing the function PTIP and I used GEN in PAR2, because in PAR3 error was coming.
After the changes PCR is processing as below for three different IN time :
1. when IN time is 8:45
and in this case, ZES table No Time type is showing which is wrong because he worked from 8:45 to 18:30 it means 9:30 hours (calculation should start from 9:00 am).
2. when IN time is 9:15
and in this case, ZES table Time type 9002 is showing 9.25 hours which is correct because he worked 9.25 hours.
3. when IN time is 10:30
and in this case, ZES table Time type 9003 is showing 9.00 hours which is wrong because he worked only 8 hours.
Pls suggest.
Best Regards,
Deepak

I am so disgusted with Verizon CS. Six hours over two days on the phone to upgade a phone and my plan. More to come, but I have names, and even a direct phone number to a "supervisor". I'll be posting more... The incompetence of EVERYONE (which is alm

I'll be posting all the details of this tomorrow.

So, I'm back, the OP.
As briefly as i can:
Two phone family, currently one smart, one dumb phone. The dumb is eligible for upgrade.
Call into V and spoke with "Anthony" to get info on what plan(s) I might consider as I upgrade the dump to a new iPhone 6. Currently an old "grandfathered in" Nationwide 700 plan. This was Friday Sept 19. Get some info, which I assumed to be correct, including the fact, his words not mine, that the "upgrade (device) fee" can be negotiable.
Before I had any first hand knowledge, I assumed that I'd better get a "second opinion" so I drove over to my local Verizon (corporate) store. Well, I got a different story, including the percentage of my employee discount on service, my employer gives a 20% discount and has for years, I have my current statement / bill in my hand. But no.... Verizon guy says that is wrong, its only 18%. I ask him about upgrade fee being negotiable. He says no, never. So what had I learned? That V guy on the phone from Friday was either lying or just ignorant.
Soooooo.... now its Tuesday, Sept 23. The "BIG" day, day of 3 hours 50 minutes on the phone with SEVEN different V people, all of them telling me something different about what plan(s) I'm eligible for, your employee discount is 17, no 18, no 20 percent. Yes we can negotiate an upgrade fee, no we can't... At one point, now a couple hrs into it I say I've had enough, I want to talk to a supervisor. "I'm sorry sir, supers can't come to the phone" WHAT? Well later, once I did speak to a first level supervisor and then a second level I of course found out that was wrong - more lies / misinformation? The supervisor took the name of that V CS rep and looked at my every growing call log and said that he would speak to the CS rep.
So, nearing the 3 hrs mark into my attempt to find out about plans and buy an upgraded phone for my plan I reach "Brian". I have his direct number. Apparently he is something more important that the past 6 people I've spoken to over the past thee hrs. I tell him: "EVERY SINGLE PERSON I've spoken to so far has told me something different, and or contradicted what the last person I've spoken to has said!!!!!" Yes you can have 2 single line plans, no you can't, to get this plan your upgrading device has to be on the "Edge" plan, no it doesn't, your employers discount applies to the bottom line, no it doesn't, only to the data, and on, and on, and on.
Sooooooo I tell Brian, "here's how its going to go... YOU are going to wave the upgrade fee. I don't care where the money comes from, V or right out of your pocket. I've been on the phone for now closing in on FOUR HOURS...."
Sooooo he agrees. I laugh and tell him, "You know, it has nothing to do with the money, not its all about screwing V as much as I can, and wasting yours and V's time."
He says, order your phone and plan this week and I'll call you Friday (today Sept 26) and then credit your account the fee.
Soooo yesterday (Sept 25) I call in to do just that, order the phone and plan, WHICH I was told really the only plan that would suit you would be a More Everything Plan. So, ok that's that.
I speak to a CS / Sales rep. I buy the phone and then we go on to the plan. I tell the rep THIS WHOLE LONG STORY, and it looks like we are heading towards the More Everything, BUT she says to me, "you know, you could do that Single Line plan for BOTH of your phones?" I say "WHAT????" I was told by two reps NO, and two reps "Well.... maybe". This plan gets me everything I want AND saves me $10 a mo.
Sooooo we go for that, BUT.... I can't change my plan (from current Nation Wide 700) to 2 two single line plans until I activate my new phone (which will be 4 weeks until I get it - iPhone 6), SOOOOO once it arrives I HAVE TO CALL BACK TO V and switch - how much fun will that be??? MORE time (hours?) with V.
So we agree.... The rep says I just have to transfer you to our automated system where you'll agree to terms and conditions.. Fine. Up comes the computer voice... and.... it says "hello.... you are upgrading your device (123) 555-1234 (it gives a real number), press 1 if this is correct." WHAT???? That is NOT the phone number of my device ***? The auto system gives me the option to press another number to "enter a different number", so I do, AND...... The call disconnects.
Now... If I could track down ANY ONE OF THE PAST 8 PEOPLE I'D SPOKEN TO OVER THE PAST TWO DAYS, YOU'D BE READING ABOUT ME - "Upset customer KILLS everyone at V". I AM SO ******* ****** OFF AT V... I'm now into 2 hrs today, plus the nearly 4 hrs the other day on the phone.
Soooooo.... I call back, have to tell the story again, this time to "Nick" in N.Y. Nick says just go on line to your account, you can accept the terms there. Well, what do you know.... It works, amazing.
But.... Nick says great and reads back the info on the phone I bought and says "...and I see you are on the More Everything Plan..." WHAT, STOP, STOP, STOP. I tell Nick, "Nope, I am not, I never agreed to that, I'm waiting, keeping my old plan for 4 weeks until I get the new phone, THEN I'm to call back (oh joy) to V and upgrade my plan"
Nick say's well you have the More Everything plan, and it is costing you $10 more a month, BUT I can't un-do it because there is a purchase (my phone) in progress... I am not BEYOND MAD. We are now at SIX HOURS TOTAL TIME ON THE ******* PHONE OVER TWO DAYS.
I ask to speak to Nick's supervisor. Melanie comes on the line. I, weather she wants to hear it or not, TELL HER THE ENTIRE STORY, that when (and GOD help him if he doesn't) Brian, the top end supervisor calls on Friday (today) to check on my experience buying the phone / upgrading the plan AND to credit my account the upgrade fee, I'm going to have to tell him about EVERYTHING THAT'S HAPPENED TODAY and about the TWO MORE HOURS ON THE PHONE. Melanie says, yes you do now have a More Everything... All I can do sir is apply a credit back to your account for the difference in cost between your old (what was my current) and the new More Everything (the plan I NEVER agreed to be on).
So, that is where we are as of now, Friday Sept 26 AM. "Brain" said he'd be calling by noon-ish Pacific time. I've got his direct number, and If I don't here from him by noon, his phone will be ringing off the hook very 30 seconds until he picks up.
My experience to simply upgrade one of the two phones on my plan and the plan itself HAS BEEN A NIGHTMARE. VERIZON is sooo SCREWED UP. NO TWO PEOPLE KNOW THE SAME INFO, and the INEPTITUDE displayed is sickening.

Planned hours in workforce planning

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