Playbook issues and blackberry refuses to help? What kind of customer service is this?
Sent and email to CS and was sent back an automated response that sorry they are not able to help with my issues of the playbook constantly freezing and the fact that the HDMI port has NEVER worked. This is ridiculous, I though Blackberry was a good company, now I'm not so sure.
Have you tried the support telephone number for the playbook in your country?
Similar Messages
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This all started when I went to Verizon to buy a new phone. The salesperson forgot to activate the device so I had to go back to the store before I could use the phone. I told her no changes to my account but she added insurance which I didn't notice until receiving my bill today. Now I'm told I can't be credited for the charge.
As long as it's less than 3 months, if you keep calling you'll find someone who will do it.
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Is there a way of connecting the ipad to the smart board in the classroom, so that the smartboard is the control, and the ipad is displaying what is on the smartboard? This is to help a visually impaired child see what is on the smartboard.
Absolutely!
Install Splashtop2 on the PC and enable it to be controlled or ran from iPad or Reflection to simply allow iPad to serve as PC unwired monitor. With Splashtop and an Apple TV connected, you use the smartboard as usual, yet the PC and iPad can see the same content. The impaired child can even interact with the Smart Board via the iPad as if he were writing directly on the big screen. Erasing functions can be done by touching the Smart Board manual controls. Several variables are in play that cause this lack of functionality:
Apple won't permit PC software that infringes its proprietary apps.
Smart Board companies refuse to develop iPad apps because they feel threatened and are being replaced by iPads
School districts think Apple TV is meant for copyright infringement and could expose them to safe harbor lawsuits
Network administrators make it impossible to login Apple TVs because they don't want the streaming occurring
Classrooms are not able to keep up with the technology of using the iPad
Clicker companies refuse to play with iPad because they see it as a potential threat to their core business clients
Apple is not working as hard as it could to exploit its capabilities in education, thus losing money in iPad sales
The bottom line is that we educators and technology developers are hurting our childern with petty conflicts. -
I have a blue hanging screen with restart and I went to trade line stores and they refuse to help me saying that I didn't buy my iPad from trade line store ?
Your problem might be a easy fix.
If the firmware "forgets" what partition it's supposed to boot from, it won't load OS X, so if OS X doesn't load then it can't tell the fans to slow down, the default is "turbo mode".
So all you might have to do is hold the option/alt key down while booting the computer with a charged up battery on power, you will then see a row of icons and you pick OS X to boot from.
Once in you head to System Preferences and set the Startup Disk, that will tell the firmware what to boot from again.
Try it and see if it works.
You can do more if your problem is not fixed.
Step by Step to fix your Mac
Faica wrote:
I wanted to know if I am able to go to the apple store and will they help me even though I didn't buy it from them.
Yes, if it was purchased new you have a 1 year warranty, despite who you bought it from (unless it's stolen goods)
However you should purchase AppleCare while your in the store for another 2 more years of coverage also a backup drive for TimeMachine to protect your data. -
Bootcamp - Seems there is no Support from Microsoft for Windows 8.1, once it is loaded.
I Just got off the Microsoft Technical Help line (Australia ph132058) and they refused to help me because I am running Win 8.1 in Bootcamp.
I have the latest Mac Book Pro Retina with a 1TB Solid State Hard drive running Win 8.1, beautiful machine, but its slower than my old MBP running windows 7 on a standard Drive.
The niggiling problem is that it seems to hang up for seven or 8 seconds on menial tasks........ like generating a new Folder or Note etc. Otherwise it runs reasonably well but not blindingly fast....
I wasn't aware Microsoft refused to help win 8.1 users on the Mac Platform........ shouldn't this Information be made more public...! Seems they are keen to drive potential Windows users away!!
Any suggestions on where I should go for help on this (Windows/Bootcamp in General) would be much appreciated ? ........ don't mind paying a reasonable price if the service is good......
I guess the wheel has turned and Microsoft are having a go at Apple again...?
Many thanks ....... Martin VThanks Turbostar.
I was thinking along the same lines. I installed Win 8.0 Pro and upgraded to 8.1 ........ probably a bad move.
I have bought a new 8.1 Licence but cant risk doing a complete reinstall until I have a back up machine ready. (My old MBP is getting a new hard drive) ......... so will give that a go in about a weeks time when the back up is in place. Cant risk having nothing!
When you say "Clean Install" ..... do you mean everything ..... as in Reformat the Bootcamp sector and start from scratch.?
I have a 2 TB LaCie Thunderbolt drive with my back up data on ..... is there a way to make the Reinstall process and large amount of Data transfer easy?
The reinstall is something I need to read up on. I was hoping the solution might be some kind of Tune up on the SSHD.
Good to hear you have a number of MBP's that are flying, I would be disappointed if the final quality wasnt a bit better.
..... do you have any tips on screen Res on the Retina ..... I am running Windows at 125% Zoom, but the Bluetooth, power, wireless, Date Icons etc are all still tiny ...... could really do with an alternative to the old "Advanced Appearance Settings"
cheers ..... Martin V -
I need help identifying an old Macintosh game: it was a painting game where you rode a roller coaster to an art museum and you got to pick what kind of art work you were going to make. It was animated, 2D i believe. This was the early 90's and I've been trying to hunt it down. I think there was some kind of animal in it, a giraffe maybe?
Could you be thinking of Microsoft Home's "Fine Artist" for Macintosh, as shown in this Amazon.com listing? This program was bundled with the Performa series of Macs during the mid-90s.
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I installed Yosemite and now my computer is slow when logging in. Also when I type my password, a bar appears measuring the process and then all of a sudden the screen images are distorted. After that my home screen appears and everything seems normal. What can I do to fix this?
Here is what the etrecheck results are:
Problem description:
slow at start up, screen is distorted while logging in, it is fine after
EtreCheck version: 2.1.8 (121)
Report generated April 5, 2015 at 9:42:01 AM PDT
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
MacBook Pro (13-inch, Early 2011) (Technical Specifications)
MacBook Pro - model: MacBookPro8,1
1 2.3 GHz Intel Core i5 CPU: 2-core
4 GB RAM Upgradeable
BANK 0/DIMM0
2 GB DDR3 1333 MHz ok
BANK 1/DIMM0
2 GB DDR3 1333 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Battery Health: Normal - Cycle count 297
Video Information: ℹ️
Intel HD Graphics 3000 - VRAM: 384 MB
Color LCD 1280 x 800
System Software: ℹ️
OS X 10.10.2 (14C109) - Time since boot: 0:7:0
Disk Information: ℹ️
Hitachi HTS545032B9A302 disk0 : (320.07 GB)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / : 318.84 GB (174.85 GB free)
Encrypted AES-XTS Unlocked
Core Storage: disk0s2 319.21 GB Online
MATSHITADVD-R UJ-898
USB Information: ℹ️
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. FaceTime HD Camera (Built-in)
Apple Computer, Inc. IR Receiver
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/System/Library/Extensions
[not loaded] com.devguru.driver.SamsungComposite (1.1.0) [Click for support]
[not loaded] com.logmein.driver.LogMeInSoundDriver (1.0.3 - SDK 10.5) [Click for support]
/System/Library/Extensions/ssuddrv.kext/Contents/PlugIns
[not loaded] com.devguru.driver.SamsungACMControl (1.1.0) [Click for support]
[not loaded] com.devguru.driver.SamsungACMData (1.1.0) [Click for support]
Startup Items: ℹ️
HP Trap Monitor: Path: /Library/StartupItems/HP Trap Monitor
Startup items are obsolete in OS X Yosemite
Problem System Launch Daemons: ℹ️
[failed] com.apple.ucupdate.plist
[failed] com.apple.watchdogd.plist [Click for details]
Launch Agents: ℹ️
[not loaded] com.google.keystone.agent.plist [Click for support]
[not loaded] com.hp.help.tocgenerator.plist [Click for support]
[not loaded] com.logmein.LMILaunchAgentFixer.plist [Click for support]
[not loaded] com.logmein.logmeingui.plist [Click for support]
[not loaded] com.logmein.logmeinguiagent.plist [Click for support]
[not loaded] com.logmein.logmeinguiagentatlogin.plist [Click for support]
Launch Daemons: ℹ️
[not loaded] com.adobe.fpsaud.plist [Click for support]
[not loaded] com.google.keystone.daemon.plist [Click for support]
[not loaded] com.logmein.logmeinblanker.plist [Click for support]
[not loaded] com.logmein.logmeinserver.plist [Click for support]
[not loaded] com.logmein.raupdate.plist [Click for support]
[not loaded] com.microsoft.office.licensing.helper.plist [Click for support]
User Launch Agents: ℹ️
[not loaded] com.adobe.ARM.[...].plist [Click for support]
[not loaded] com.facebook.videochat.[redacted].plist [Click for support]
[not loaded] com.google.GoogleContactSyncAgent.plist [Click for support]
User Login Items: ℹ️
iTunesHelper UNKNOWN Hidden (missing value)
AdobeResourceSynchronizer Application Hidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)
Android File Transfer Agent Application (/Users/[redacted]/Library/Application Support/Google/Android File Transfer/Android File Transfer Agent.app)
HP Product Research Application (/Library/Application Support/Hewlett-Packard/Customer Participation/HP Product Research.app)
HPEventHandler Application (/Library/Printers/hp/hpio/HPEventHandler.app)
Internet Plug-ins: ℹ️
o1dbrowserplugin: Version: 5.40.2.0 - SDK 10.8 [Click for support]
LogMeInSafari64: Version: 1.0.660 [Click for support]
Default Browser: Version: 600 - SDK 10.10
Silverlight: Version: 5.1.10411.0 - SDK 10.6 [Click for support]
FlashPlayer-10.6: Version: 17.0.0.134 - SDK 10.6 [Click for support]
LogMeIn: Version: 1.0.660 [Click for support]
Flash Player: Version: 17.0.0.134 - SDK 10.6 [Click for support]
LogMeInSafari32: Version: 1.0.660 [Click for support]
QuickTime Plugin: Version: 7.7.3
googletalkbrowserplugin: Version: 5.40.2.0 - SDK 10.8 [Click for support]
AdobePDFViewer: Version: 10.0.1 [Click for support]
SharePointBrowserPlugin: Version: 14.1.0 [Click for support]
iPhotoPhotocast: Version: 7.0 - SDK 10.7
3rd Party Preference Panes: ℹ️
Flash Player [Click for support]
Time Machine: ℹ️
Time Machine not configured!
Top Processes by CPU: ℹ️
7% ocspd
4% WindowServer
1% kextd
0% ps
0% securityd
Top Processes by Memory: ℹ️
137 MB Microsoft Word
120 MB Safari
86 MB ocspd
82 MB CalendarAgent
77 MB WindowServer
Virtual Memory Information: ℹ️
310 MB Free RAM
1.89 GB Active RAM
1.55 GB Inactive RAM
544 MB Wired RAM
1.13 GB Page-ins
8 KB Page-outs
Diagnostics Information: ℹ️
Apr 5, 2015, 09:32:47 AM Self test - passed
Apr 5, 2015, 09:30:05 AM /Users/[redacted]/Library/Logs/DiagnosticReports/AdobeResourceSynchronizer_2015 -04-05-093005_[redacted].crash
Apr 4, 2015, 01:12:41 PM /Users/[redacted]/Library/Logs/DiagnosticReports/AdobeResourceSynchronizer_2015 -04-04-131241_[redacted].crash
Apr 4, 2015, 08:13:57 AM /Users/[redacted]/Library/Logs/DiagnosticReports/AdobeResourceSynchronizer_2015 -04-04-081357_[redacted].crashReinstalling OS X Without Erasing the Drive
Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Reinstalling OS X Without Erasing the Drive
Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.
When the recovery menu appears select Disk Utility and press the Continue button. After Disk Utility loads select the Macintosh HD entry from the the left side list. Click on the First Aid tab, then click on the Repair Disk button. If Disk Utility reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit Disk Utility and return to the main menu.
Reinstall OS X: Select Reinstall OS X and click on the Continue button.
Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.
Alternatively, see:
Reinstall OS X Without Erasing the Drive
Choose the version you have installed now:
OS X Yosemite- Reinstall OS X
OS X Mavericks- Reinstall OS X
OS X Mountain Lion- Reinstall OS X
OS X Lion- Reinstall Mac OS X
Note: You will need an active Internet connection. I suggest using Ethernet
if possible because it is three times faster than wireless. -
What a dumb customer service!!!! and where the heck is my payment?!!!!!!!!!!!!!!!!!!!!!!
I am so furious right now to the point my whole body is shaking and I feel dizzy!
I've been mailing out the check for $55 every month on 1st or 2nd of each month for past 2, 3 years now.
I don't get statements in mail, so I typed one page with the accountholder's name, address, account number and payment address. This check for $55 is issued by my work, so what I do every month is that as soon as I receive the check, I print out this little page with all the information, I staple the check to the page and mail out to the payment address listed under Contact Us on Verizon wireless website.
My due date is 21st of each month. As I mentioned above, I mail out the check either on 1st or 2nd of each month, which means the check should be arrived, processed, cleared from the bank, and credited to my account before my due date.
I don't have the entire record, but I can see the payment history for past 12 month from my verizon wireless online and this check for $55, although I've been mailng out on a very regular basis, it has been posted to my account very irregularly.
Sometimes, it gets credited to my account before the 10th. Sometimes, it gets credited sometime before my due date. Sometimes, it gets credited way after my due date. Sometimes, it gets cleared from the bank, but doesn't even get credited to my account. Every month, I have to closely monitor whether this month's check has been cleared and credited for this account.
If this happens to many accountholders, I would not be this frustrated.
I have a coworker who gets the same check from the work and mail out on the same day to VERIZON WIRELESS. Okay? Mark this. Same amount of check issued by the same bank goes to the same payment address by mail (same postal service). Difference? Her due date is 11th and mine is 21st. Another difference? Her payment gets credited in few days and well before her due date. Mine takes forever and ever and sometimes lands on a wrong account.
I called the customer service today to see where my check is and why it has not been cleared yet. The customer service, Jose, was so rude and raising his voice saying that it might have been the post office at fault. And then, he was asking if I wrote a wrong address or anything. Hello~ I TYPED the freaking payment address and my account number and saved in my computer. You've been getting my check with no problem for the past 2, 3 years now, so I'M SO SURE THAT IT'S NOT THE POST OFFICE WHO'S AT FAULT!!!! On top of it, I'm not calling to figure out whom to blame.
Then, I talked to the supervisor, Eric. Hey, if you are the supervisor, you should be able to give me more than the same lame lines that JOSE was giving me. Don't say that I've been mailing my check to the lockbox and you don't have the contact number. I've been sending my check to the freaking lousy lockbox and so have my coworker. She doesn't have the same problem that I have. Even if the lockbox doesn't have the contact number and a live person in, there is the department in which they process the payment, right? You should contact them to figure something out! You should provide a CUSTOMER SERVICE. What part of CUSTOMER SERVICE don't you get as a SUPERVISOR? I am YOUR CUSTOMER! and I, the CUSTOMER, hereby request a SERVICE that I am entitled to!
What did you just say? SUPPRESSING the late charges? Hey, Eric, Look!. I mailed out the check on 1st of August! I'm sure it doesn't take more than three days to be delivered from Los Angeles to Dallas. When I mailed out the check even before you generated my bill, how dare you to even mention the LATE CHARGE? It is NOT my ****** problem that you have a lousy system to process the check. You better fix the **bleep** problem.
You'd better keep your word and call me back with answers to all the questions (about irregular postings to my account, what's been causing the delay, etc) by TUESDAY.
What? Suppressing the late charges is all you can do for me? I just wasted my 40 minutes holding the call, and not getting all the answers I wanted, and dealing with non-sense ridiculous customer service and that's all you can do? You should waive my payment. You should give me like 1000 min credit.
I've been using the Verizon Wireless for almost 5 years and I'm seriously disappointed at the level of customer service you provided and the way you are handling this matter and not providing a good reason why you are messing up with my payment.I can understand that the situation is infuriating, but the anger is misplaced. To start, it is very bad practice to not have a direct way to view whether the check you are sending had been cashed. While it gives the appearance of being convenient, you are setting yourself up for a nightmare when you do not, first, deposit the funds and issue your own method of payment. Secondly, the fact that it was not applied to the account does not necessarily mean that Verizon Wireless is at fault. You cannot determine this absolutely until you confirm that the check had been cashed by VZW, which, again, is going to be difficult to impossible because you are sending a check from a third party. The likelihood that it was lost in the mail should not seem shockingly preposterous. Matter of fact, people use this excuse because it is a very plausible scenario. It is essential to know whether the check was cashed by VZW, if it was, then they can go through the steps to find it; if, however, it was not, then it is something you will want to get reissued.
My advice is to follow the approach listed above, but, more so, eliminate the overly emotional reactions so that the matter can be addressed in a logical way. -
My i-phone 5s is not charging because of Sunken pins where the socket is plugged. According Power Mac Center at Green Belt3 even my warranty still open until 30 October they cannot do nothing and refer me to a Toll Free Apple customer Service number in Singapore!!! ..my question for what are they there? not alt all very friendly and helpful!!
Send an e-mail with all this in it directly to Tim Cook. Seriously. You can send e-mail to him.
You might also try this forum here for more ideas: http://forums.macrumors.com/index.php? -
I just purchased Export PDF to Excel and it does not export anything usable. Your terminology should not be "export" but paste image, which is of no value. Please cancel my account and refund my money. What a shame you would advertise this as a product.
Hi pgrillo,
I'm sorry that you're disappointed with your ExportPDF subscription. I checked your account, and see that the order is still processing. As such, I'm unable to cancel it for you myself. However, a Customer Care agent can take care of your cancelation/refund quickly. Here is the contact information: Contact Customer Care. Click Still Need Help? Contact Us at the bottom of the page to find both phone and chat support options.
Best,
Sara -
When I receive a call my ring tone only sounds 40 seconds or less and then stops and disconnects the call. What can I do to solve this problem?. I lost a lot of calls because of that.
Ring duration & voicemail are all controlled by your carrier. Your issue seems to be voicemail...doesn't appear to be setup on your phone. I'm not aware of any carrier that permits a cell phone to ring longer than 30 ~ 40 seconds, so that appears to be normal. Contact your carrier as it looks like your issue is voicemail.
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My hard disk crashed and I cannot find out how to "contact customer service" other than this forum. The website seems to just take me in a circle. I need to de-activate a license but cannot access the software due to a crashed hard drive. Please help.
Hi Anthony ,
Here is the link to connect with Adobe Chat Support.
https://helpx.adobe.com/adobe-connect/kb/connect-chat-support.html
Hope your query gets resolved .
Regards
Sukrit Dhingra -
I cannot hear the vocals on downloaded movies on Apple TV.
I can hear the background music and sound effects only.
What can I do to fix this please?Most movies have Dolby surround sound. Seems like you don't have all sound channels coming out of your speakers.
Is the AppleTV connected to a receiver or to a TV?
If you have a receiver that supports dolby surround you should configure the sound settings of the Apple TV and receiver accordingly.
If it's connected to a TV the audio setting "Dolby Digital" in the Apple TV should be set to off. -
I have Lightroom 4 and my hard drive is getting too full wiht pictures i have in lightroom. I want to move many to a thumbdrive and delete them from lightroom. what are the steps to perform this please ?
If you want to be able to view, edit and export from Lightroom you can move the files using your computer OS (explorer or finder) and update the folder location by right-clicking on the folder name in the LR Library. See fig 8 at the attached link:
http://www.computer-darkroom.com/lr2_find_folder/find-folder.htm
This will work when the thumb drive is connected.
If you really have no need to keep these files off-line in LR then simply move the files, select all the thumbnails in the LR Library and hit delete. Then choose remove. -
So i sent 2 PXTs to someone and it came up on their phone from 2 different numbers and none of them mine. I called those numbers and they were just normal people and they had no idea what had happened. How did this happen?
Both phones were iPhone 4s and everyone was with different carriers.Simple process. If an iPhone go to the Apple Store and not Verizon
the phone from Verizon will be a refurbished device and not new unless under the 14 day worry free guarantee
good luck
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