Please help Excite 10 AT305-T16 screen not working

Hello my Excite 10 AT305-T16 WAS stuck on the lock screen. I reset it to factory settings by holding the "+" and power button. I was sure that this would have resolved the issue with my tablet but it didn't. I am still unable to use the screen of my tablet. The only thing I can do is power it off, by holding the power button. I'm not sure what to do with it now. other than continue to power it on and off even though there hasn't been a change in what's happened. Please help, I would like to be able to use it again.
P.S. I have never spilled anything on it, or dropped it.

It sounds like you'll need to contact customer support and set up a repair.
You can call (800) 457-7777.
- Peter

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