Please Help, Had an awful day waiting for at&t to reset account?

Question

Can someone tell me how long it takes AT&T to reset and account to show that one is eligible for an upgrade? .......At&t rep advised me to switch over from Verizon to at&t before July 11th as porting my 5 numbers over would be easier and I would be ready for the i-phone. So I did that, I ported 5 phones over to at&t from Verizon, got my kids the phones they wanted with a 2 year plan, and my husband and myself were given 2 Free Phones, and were told to come back on the 11th when they would swap those phones for i-phones. On Launch day, at&t ran out of phones, whereas apple had plenty!! The at&t rep told me to come back at 9:30 am and he would put aside 2 i-phones.... I got there, and he only had 8 white i-phones, and I wanted the black ones. I complained to customer service and told them that I would go back to Verizon, my contract was only 6 days old! Customer service, told me to go to the apple store and get the phones there, and that they had updated the info in the computer that I was eligible for the upgrade pricing. I waited in the line for 3 hours! When my turn came up and the apple rep started to ring up the 2 i-phones, their system did not show that I was eligible! By this time I had waited at at&t for an hour and apple for 3 hours!!! I was pretty upset.... So after a back and forth between the apple rep and at&t.... The final outcome, at&t cancelled my contract and say that, my account is still open, and it was the only way the account would reset which would show that I was eligible for the upgrade!!!! I was told 20 minutes to re-set, then I was told 2 to 3 hours, then I was told up to 24 hours, and someone also said 72 hours!!!!!
Please advise if you know or have come across the same problem.....
Thanks......

Answer 1

simply how long will it take for at&t to reset m account to show I am eligible for an upgrade?