Please help me i have a billing problem itunes keeps charging me $12.90 before i can purchase music in the itunes store i paid them twice and dont know why on my billing statement it is still reading that i owe $12.90 which is wrong what can i do ?

I keep getting charged$12.90 from the itunes store who keeps saying i owe them for songs i purchased but paid them twice what should i do whenever i want to purchase music i have to pay 12.90 first something is wrong please help me ?

Go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store.
Regards.

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