Please help me. I just cleaned the disk and, when I clicked to install new OS X mavericks a screen with apple id popped up and said that I need to put apple id that purchased the OS X.

How did youobtain OS X?

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TS3623 Just updated my Apple TV with 5.2 but I can't access any movies or shows since the update. When I click on either category I get a black screen with a spinning circle for 5 secs and then straight back to where I was. I restored settings and restart

I've restored settings and restarted to no avail. Anyone else have the issues? Any insight greatly appreciated! Thanks!

Welcome to the Apple Community.
First you should try logging out of your iTunes Store account (settings > iTunes Store > accounts) and then back in again.
If that doesn't help, try resetting the Apple TV (Settings > General > Reset > Reset all settings). You should also try restarting your router.
If both of the above don't help, you should try a restore (Settings > General > Reset > Restore).

I can't burn a dvd using any method, Idvd tells me that my super drive is missing, dvd studio pro quits when i click burn and disk utility keeps spitting the disk out when i click burn and enter the disk??? how do i repair my superdrive for imac

I can't burn a dvd using any method, idvd tells me that my super drive is missing, dvd studio pro quits when i click burn and disk utility keeps spitting the disk out when I click burn and enter the disk??? how do i repair my superdrive for imac, or how do I do whatever I need to do to get it working: I have already tried using a lens cleaning cd and also restored my nvram or something i forget what it was called but i restarted my computer holding down command+optoion+p+r and still nothing???
Free solutions are the best, although if I have to pay I will, I would prefer to not have to buy an external burner if possible and already know that is an option so please don't give me that answer... thank you for any help you can give

Unless your iMac is still covered by AppleCare, get an external DVD burner.
You can get perfectly good ones from Amazon for less than $40.

I did re-set my password and when I click on Install for Mavericks, I still get a box for "administrator password" and it still won't accept my new password. Is there a difference between my Apple ID and the administrator password they're asking for?

I downloaded Mavericks and it won't install. I did re-set my password and when I click on Install for Mavericks, I still get a box for "administrator password" and it still won't accept my new password. Is there a difference between my Apple ID and the administrator password they're asking for? I never had an administrator password-- I just hit enter and have never had a problem before with previous installations. I'm on an iMac, from 2007, running Mt. Lion (version 10.8.5). I've been looking for other's posts who may be having the same problem, but haven't found any. Can anyone help?

Ugh. The 'no password, no work' thing is a recent Apple development. I ran into it on my system and ended up having to do a clean install on a partition I fully erased.
I suppose, if you have the ability to, go online and look up how to burn a bootable DVD image. Download the 10.8.4 image then use the Disk Utility to make a boot image of it. You'll need a dual-layer DVD or a USB drive (or memory stick at least 8GB) If you've got an optical drive, burn the disk, if you've a USB device, use that.
Then get a pocket drive and copy your important files off the system or let Time Machine do a full backup.
When the backup is done, insert the disk and hold down the C key until the machine boots off of the DVD. At the point you get to the start window, go to the menu and choose the Disk Utility.
In the Disk Utility, reformat the drive. You go to the actual DRIVE (not the Macintosh HD, but the root above it that is the actual hard drive device)
I always do this and *partition* it into several volumes, the benefit being, you can store all of your music, documents and importans stuff on that secondary storage volume you make - it will have it's own index and then the first volume is where you put the OS and it will have it's own index as well. That way, if the OS throws a wobbler and you need to reinstall, you don't lose your data.
Depending on the size of your hard drive, it is good to give your OS partition at least 60GB and optimally 100GB, and the rest for storage.
Name your volumes, use the little box sliders to manually size them or put that number in the size window, select for the format, Mac OS Extended (Journaled) and hit Apply and then the Disk Utility will quickly create your new partitions.
Once finished, quit the Utility and it will return you to the OS installer. Select the volume you want to install to and it should start up and install.
Once the installation is done, you'll get the new machine startup then you MUST put in a password for the computer. Once you're in, and to the desktop, don't bother with any Mountain Lion updates, go right to the App Store and get the Mavericks update and let it install the app to your Applicaitons folder, then do that install.
On a side note, there MAY be a way to make a disk image from the Mavericks application and avoid the entire Mountain Lion step.. I honestly do not know, but a bit of hitting the search engines may find out if there is. I think that if you looked for "make Mavericks boot disk or boot image' you may find something.
Good luck!

I am unable to install the latest version of Muse 2014. When I open Muse it comes up with a 'new version is available' and when I click on 'install now' it takes me to the adobe muse website where I click on the 'Download' button. It will then come up wit

When I open Muse it comes up with a 'new version is available' and when I click on 'install now' it takes me to the adobe muse website where I click on the 'Download' button. It will then come up with 'Muse is downloading now'. It will then take me back to the Muse app again with the same 'install now' message. The new version has not installed, could some one please let me know the reason why it isn't installing.

Hi Jeff I have uninstalled Muse from my applications and have tried to download the new version but it displays a message 'file not found'. I have included a screenshot.

I have got an iphone 3g and when i got it it was jailbroken so i went to restore it but it failed now it says i need to plug it into itunes all the time. what do i do?

i have got an iphone 3g and when i got it it was jailbroken so i went to restore it but it failed now it says i need to plug it into itunes all the time. what do i do?

Kidcomeleon wrote:
i have got an iphone 3g and when i got it it was jailbroken so i went to restore it but it failed now it says i need to plug it into itunes all the time. what do i do?
Plug it into iTunes.

I have a new macbook pro, just downloaded some updates and when I clicked to restart it went to a grey screen and is not restarting.

I have a new macbook pro 17". Just downloaded some updates (10.7.1, itunes etc.) and when I clicked to restart, went to grey screen and unit is not responding. It has been about 30 min.

Hi j,
Gray Screen at Startup (try Safe Boot)
http://support.apple.com/kb/TS2570

Please help no save target as option is appearing when right clicking

i have internet explorer 9 and windows 7 and my save target as option is absent when i right click on files is there a reason for this i need this option help would be appreciated

Hi,
When did this issue happen?
This option is by default there. Try reset IE settings and see the results.
http://support.microsoft.com/kb/923737
Regards,
Miya
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Please help! I keep getting an error message when i try to install ITunes!

I keep trying to install the new version of Itunes on to my computer for my new Ipod touch, but I keep recieving an error message that states a program needed to open the program could not be run. I have gone through all of the steps on the troubleshooting page to correct this, and now I need some help! My poor Ipod is going to waste without my music!! Aaaahhh! :S

Yep. Tried that. And just did it again.
Still no joy.

I have 1428 songs in my itunes library and when i sync to my new iphone it only comes up with 1315 songs have tryed lots of ways but cant seem to get the other remaining songs to it ?? and ideas pls ?

hello need help pls bought a 4s and trasferd all my things across including my music but i am missing around 170 songs that wont snyc across ? have tryed taking all songs off and a few other things it seems to be songs that have been in playlists that wint work ? and ideas< cheers

To import music into your iTunes library on the computer go to iTunes>Help>iTunes Help>Add items to iTunes and follow the instructions
Delete the "songs" that do not play in your iTunes library and reimport them.

Hey, ive recentley got a new phone and im trying to download apps but it wont let me. And when i click download this is what comes up, "Update unavailable with this apple ID.

Hi, ive recentley got a new iphone 5C. I am trying to download apps on the appstore but it wont let me. It says this: Update Unavailable with this Apple ID.
This update is not available for this apple ID because it was bought by a different user or the item was refunded or cancelled.
How do u fix this??

Apps are forever tied to the AppleID used to download them.
Either use the original AppleID or delete the app and then download again
using your current AppleID. You cannot transfer an app from one AppleID to
another, nor can you merge AppleIDs.

My ipod is "disabled". I've tried to restore it but I get the message that I need to put in a code first but I can't get to a screen that requires a code. I am stuck.

My ipod is showing "disabled". I have tried to restore it but it says that I need to put in a code on the ipod to unlock it. Unfortunately I cannot get past the "disabled" screen to put in a pass code. I am stuck.

- If you get the iPod in recovery mode the scrren will show an iTunes icon and USB plug and iTnes will say it found an iPod in recovery mode.
- It is tricky to get it in recovery mode using the buttons. You can ty this program.
RecBoot: Easy Way to Put iPhone into Recovery Mode | Jaxov
- Is still not usccessful, place the iPod in DFU mode and then restore.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings

I want to install the new version of Adobe Flash on my Mac. I download it and when I go to install a security screen comes up with my user name. It asks for my password and no matter what I put it won't recognize the password and let me install the player

I am trying to install the new version of Adobe Player on my Mac. I download it but can't install it. When I go to install it I get a security screen with my user ID and it asks for my password. I have reset my password but still can't get it to be accepted so I can't download the player

Hello,
Please see What userid & password do I need to install Flash Player?.
Maria

I have an app in my app store that is requiring an update but I never purchased the app and when I click update, another apple ID pops up that is not mine. Now i keep getting reminders to update the app and I cant get rid of it from the app store. Help.

I have an app in my app store that is requiring an update but I never purchased the app and when I click update, another apple ID pops up that is not mine. Now i keep getting reminders to update the app and I cant get rid of it from the app store. Help.

You installed a hacked app, originally from the Mac App Store. It contains the receipt for a different app, downloaded using an account that you don't control. You need to identify and remove the hacked app.
Important: The app you need to remove is not necessarily the one named in the App Store notice. For example, if the App Store says you need to update "Twitter," the hacked app may be "Angry Birds" or something else entirely. Don't make any assumptions about which app you're looking for. To find it, you have to carry out a systematic search.
Triple-click anywhere in the line of text below on this page to select it:
kMDItemAppStoreHasReceipt=1
Copy the selected text to the Clipboard (command-C).
In the Finder, press the key combination command-F to open a search window, or select
File ▹ Find
from the menu bar. In the search window, select
Search: This Mac
from the row of tokens below the toolbar. Below that is a popup menu initially showing Kind. From that menu, select Other...
A sheet will drop down. In that sheet, select Raw Query and click OK or press return.
Now there will be a text box to the right of popup menu. Click in that box and paste (command-V).
The search window will show all the App Store products you've installed. Compare those search results with the list of your purchases from the App Store. To see the complete list, you may need to unhide hidden purchases. If any apps were download from the App Store using other Apple ID accounts that you control, sign in to the store under each of those ID's and check the purchases.
At least one of the items listed in the search window is not among your purchases in the App Store. Move each such item to the Trash. You may be prompted for your administrator password. Empty the Trash.
Log out and log back in. Test.

I want to return my iPad 3, but I did not have an apple account at the time of purchase, and when I type in my order number and proceed to click "cancel order", it prompts me to log in with my apple I'd and then tells me that the account is not authorised

I want to return my iPad 3, but I did not have an apple account at the time of purchase, and when I type in my order number and proceed to click "cancel order", it prompts me to log in with my apple I'd and then tells me that I am not authorised to do anything on the account in relation to the transaction. What should I do?

You can view and edit your orders without an Apple ID by logging in with your order number, along with the shipping zip code or email address.
I copied the text posted above from this website.
http://store.apple.com/us/help/viewing_changing_orders
Click or tap on the Order Status link here and you should be able to type in the order number and your zip code.
To view or edit your Apple Online Store order, visit online Order Status and log in with your Apple ID and password.

Please help me. I just cleaned the disk and, when I clicked to install new OS X mavericks a screen with apple id popped up and said that I need to put apple id that purchased the OS X.

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