Please somebody help with bt vision problem
Ok here goes:
after spending over two hours on the phone to BT's diabolically poor indian call centre's I though I might have more luck checking if anyone online has the same problem.
Basically my bt vision box doesnt record and neither does it give me the option to access the recordings I have already made.
The white bar at the top of the screen doesnt show the word "recordings" anymore.
I've spoken to about 7 different advisors who claim there is no record on the system of me being a BT vision customer (i've been using it since august!!!) and when they can't fix my problem they usually just pass me to another (usually irrelavant) department.
Anyone got any ideas? Or failing that a direct number for a uk based call centre?
cogantroll wrote:
Hi, thanks for your reply.
It turns out (I found out from yet another call to the help desk) that the numpty who took an order from me to upgrade from BB option 2 to option 3 somehow cancelled my BT vision account. I've just been on the phone for an age trying to re-order my service. Now it appears that they've started my contract all over again!!! So it looks like i'll be spending my saturday morning onto the billing department sorting out that mess!
Note to BT :YOUR INDIAN CALL CENTRES ARE SHOCKINGLY BAD!!!!!!!!!!!!!!!
No one wants to spend 3 hours of their life on the phone trying to sort out somebody else's mistake.
If only I could get virgin media in my area I would never have gone to BT.
I have got Virgin Media in my area, and I haven't bothered, because they are, unfortunately, are just as bad.
Bt's UK call centre staff are OK, if not excellent.
You should ring 0800 800 900 early in the morning and you should get the UK call staff.
They really know their stuff. They'll sort you out.
Rank - Mostly Harmless.
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Edited to add:
In case anyone needs to know, this is the equipment I have:
BT Home Hub 3.0 (wired to the white box and it right next to the TV)
BT Vision Plus box (connected to TV via HDMI cable, has an ariel lead straight into it, hard-wired to the Home Hub)
I have also tried the following as per BT's direction:
Unplugging each wire from the Home Hub, waiting 20 seconds and replacing
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Rebooting BT Vision Plus box
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Scanned for channels (three times)
There was a thread here that suggested going through the force resyncronisation but I don't have that option anywhere at all.
Solved!
Go to Solution.There are still no Extra channels.
I've now done a factory reset and it's telling me that there are no updates available.
This is the information under System Information for the Middleware Version:
Middleware Version number: 4.65.4 rev.1 512 Build: 243196 Jan 11 2013
This is a copy of the live chat I've just had to struggle though. The advisors name has been replaced with BT ADVISOR just in case names aren't allowed to be posted.
BT Advisor: Hello. I'm (name removed). Thanks for that information, I'll check it and get back to you in a moment.
Me:: OK.
Me:: I had BT Vision and Infinity Broadband (option 2) installed on Wednesday June 12th.
The Infinity is fine but I am still not receiving any of the EXTRA channels that I am paying for with the Vision Unlimited Extra package.
I have contacted BT multiple times since Wednesday and keep being fobbed off with "it's been escalated to a Tier 2 technician" and "someone will call you" and frankly I'm beyond fed up with this whole situation.
BT Advisor: (name removed), I'm just waiting for your account details to load. Won't be long.
Me:: I would like this sorted out today as I have now done everything I am able to to try and fix this - rebooting the home hub, rebooting the Vision box, resetting the Vision box and factory resetting the Vision box.
Me:: I have also called and asked the person I spoke to to send the correct update to the Vision box as it is not actually set up for any of the multicast channels - this update still has not happened.
BT Advisor: (name removed), I have checked the notes and seems that the Level 2 team tried to call you today between 10.30 - 11 am but was not able to reach you.
Me:: I have been home all morning - the telephone has not rung once.
BT Advisor: (name removed), at this moment let me know if the Hub and the BT Vision Box is on?
Me:: The Home Hub is one and the Vision Box is on standby
BT Advisor: Thank you.
Me:: I would like this to be fixed today.
BT Advisor: (name removed), I'm trying to fix it for you.
Me:: What exactly are you dong to fix this issue?
BT Advisor: When, I'm trying to run the test to check for the Update and send the correct update the box is showing as it is not connected to the internet.
Me:: It is connected to the Home Hub via the ethernet cable
Me:: The internet is on and running perfectly - the lead is in slot number 3 which is the one I was told to put it in previously
Me:: Where the ethernet cable is connected to the BT Vision Box there are two lights. One is green and steady, the other is yellow and blinking.
BT Advisor: Thank you.
BT Advisor: (name removed), I have checked with the level 2 Team and they have asked to perform the factory reset once again as the previous reset was not successful as after the reset the Box will automatically install the update.
BT Advisor: (name removed), I advise performing a factory reset of the Vision box.
When resetting the Vision box you will lose the recordings you have on the Vision box
If you able to start the Vision box please follow these steps:
1. Press BT Vision button on the remote control
2. Select Help and Settings
3. Select System Information and then select Factory Reset
4. When the Warning message appears select Reset
Me:: I will do this while you are here in case of any more problems.
BT Advisor: Ok
Me:: If this doesn't work what is the next step?
BT Advisor: This should work but if it does not that I will gte back to the Level 2 Team and update them that it has not worked.
Me:: Oops, there's been an error. Try again in a bit.
[VPE108]
Me:: This pops up before the screen to setup the Vision.
BT Advisor: That indicates that the Vision Box has not been reseted, just let me check what can be done.
BT Advisor: (name removed), I'm once again raising this case to the Technical Management Centre and they will definitely call you within the next 24 hrs.
Me:: No. I keep being told this and so far nobody has bothered to contact me at all. This issue needs to be sorted today or I shall be contacting OFCOM and any other regulatory body to raise this as an official complaint against BT.
BT Advisor: I apologise as you did not get a call back earlier but the Technical Management Centre will have to do some checks to see why you are not getting the extra channels and that will take some time.
BT Advisor: If you can provide me with a mobile that they can call you.
Me:: I am not getting the extra channels because the Vision box is not set up for MULTICAST CHANNELS. All that needs to be done is to have the correct software sent to the Vision Box. I do not think this will take 24 hours as yesterday I was told it would only take a maximum of 6 hours.
Me:: If I am not contacted today within a reasonable time frame I will take this further.
BT Advisor: (name removed), I do not assure that you will get a call back today but surely you will get a call back within the next 24 hours
Me:: By the way, the Vision Box IS connected to the Home Hub and the internet. There are still no updates available.
Me:: That is not good enough I'm afraid. I have been chasing BT to fix their error since Wednesday and still nobody has bothered to contact me as promised.
BT Advisor: (name removed), as you have tried to do it manually it is not updating the box so that is the reason why I'm raising the case to the Technical Management Centre.
Me:: Then that means that the box is faulty and as I have been told by the cancellation team that if the box is faulty I am able to cancel BT Vision I would like to do that now.
BT Advisor: The box is not faulty, its just that the update is not getting installed.
Me:: That is, by definition, a fault.
Me:: I am not arguing this further with you. Kindly put me in contact with someone who can either fix this immediately or the cancellation team.
BT Advisor: Unfortunately, there is no one who can fix it now you will have to wait.
Me:: Then put me in touch with your cancellation team.
BT Advisor: (name removed), the direct number for the Cancellations team is (removed number) you can call them on this number.
Me:: I will do that. Goodbye.
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http://blogs.adobe.com/airodynamics/2013/03/08/external-hosting-of-secondary-swfs-for-air- apps-on-ios/ -
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if ( user.length() == 0 || pass.length() == 0)
throw new Exception("no user name and/or password");
DriverManager.registerDriver (new OracleDriver());
conn = DriverManager.getConnection(url, user, pass);
if (conn != null)
System.out.println("Connected");
catch (Exception e ) {
e.printStackTrace();
System.exit(0); // problems - abandon ship
// now we can access tables in the database
stmt = conn.createStatement();
results = stmt.executeQuery(initialquery);
boolean anyRecords = results.next();
if ( ! anyRecords ) {
JOptionPane.showMessageDialog (this, "No Tables in the database");
System.exit(0);
tableChooser = new JComboBox();
do
tableChooser.addItem(results.getString(1));
while (results.next() ) ;
selectedTable = (String) tableChooser.getSelectedItem();
tableChooser.addActionListener (new ActionListener () {
public void actionPerformed (ActionEvent evt) {
changeTable();
editButton = new JButton("Edit");
editButton.addActionListener(new ActionListener () {
public void actionPerformed(ActionEvent evt) {
runEdit();
exitButton = new JButton("Exit");
exitButton.addActionListener(new ActionListener () {
public void actionPerformed(ActionEvent evt) {
System.exit(0);
panel1 = new JPanel(); // panels have flow layout
JLabel label1 = new JLabel("Choose Table");
panel1.add(label1);
panel1.add(tableChooser);
panel2 = new JPanel();
panel2.add(editButton);
panel2.add(exitButton);
cp = getContentPane();
cp.add(panel1,BorderLayout.NORTH);
cp.add(panel2,BorderLayout.SOUTH);
setSize(300,200);
setLocation(100,100);
private void changeTable() {
selectedTable = (String) tableChooser.getSelectedItem();
* method runEdit runs a query to determine the structure of the
* selected table in order to customise the table editor window
private void runEdit() {
System.out.println("Selected Table " + selectedTable);
String query = "select column_name,data_type from user_tab_columns " +
"where table_name = '" + selectedTable + "'";
try {
results = stmt.executeQuery(query);
} catch (java.sql.SQLException e) {
System.out.println("SQL Exception on query " + query);
return;
JdbcEdit tableEditor = new JdbcEdit(this,selectedTable,results);
tableEditor.show();
public ResultSet makeQuery(String query) {
ResultSet results;
try {
results = stmt.executeQuery(query);
} catch (SQLException e) {
System.out.println("Query Failed " + query);
return null;
return results;
} // end class JdbcGen
* class JdbcEdit
* oracle table editing dialog window
* @author put your name here as well
* @date December 2002
class JdbcEdit extends JDialog {
private JdbcCW parent;
private Container cp;
private Vector columnNames;
private Vector dataTypes;
private Vector editFields;
private Vector rows;
private int noOfColumns;
private int currentRow = 0;
* JdbcEdit constructor method
* the parameter true makes the dialog window modal -
* the parent frame is inactive as long as this window is displayed
public JdbcEdit (JdbcCW parent, String tableName, ResultSet results) {
super(parent,"table editor " + tableName, true);
this.parent = parent;
columnNames = new Vector();
dataTypes = new Vector();
editFields = new Vector();
JPanel mainPanel = new JPanel();
mainPanel.setLayout(new BoxLayout(mainPanel,BoxLayout.Y_AXIS));
// boxLayout - components are added to mainPanel in a vertical stack
try {
boolean anyRecords = results.next();
if ( ! anyRecords ) {
JOptionPane.showMessageDialog (this, "No Detail for " +
tableName+ " in the database");
return;
do {
String columnName = results.getString(1);
String dataType = results.getString(2);
System.out.println("Row " + columnName + " Type " + dataType);
JPanel editPanel = new JPanel();
JLabel colNameLabel = new JLabel(columnName);
JTextField dataField = new JTextField(20);
editPanel.add(colNameLabel);
editPanel.add(dataField);
// this would be a good place to add an Update button
mainPanel.add(editPanel);
// now store the columnName, dataType and data text field
// in vectors so other methods can access them
// at this point in time the text field is empty
columnNames.add(columnName);
dataTypes.add(dataType);
editFields.add(dataField);
}while (results.next() ) ;
} catch (java.sql.SQLException e) {
System.out.println("SQL Exception on query ");
return;
// get the data from the Oracle table and put the first
// row of data in the text fields in the dialog window
populateData(tableName);
// find out which column(s) are part of the primary key and make these
// textfields non-editable so the values can't be changed
findPKConstraints(tableName);
// this would be a good place to discover any foreign key constraints
JPanel buttonsPanel = new JPanel();
JButton exitButton = new JButton("Exit");
exitButton.addActionListener(new ActionListener () {
public void actionPerformed(ActionEvent evt) {
closeWindow();
JButton nextButton = new JButton("Next");
nextButton.addActionListener(new ActionListener () {
public void actionPerformed(ActionEvent evt) {
showRow(true);
JButton prevButton = new JButton("Prev");
prevButton.addActionListener(new ActionListener () {
public void actionPerformed(ActionEvent evt) {
showRow(false);
buttonsPanel.add(exitButton);
buttonsPanel.add(nextButton);
buttonsPanel.add(prevButton);
cp = getContentPane();
cp.add(mainPanel,BorderLayout.CENTER);
cp.add(buttonsPanel,BorderLayout.SOUTH);
pack();
private void closeWindow() {
dispose();
private void populateData(String tableName) {
int noOfColumns;
// have to access the Statement object in the parent frame
ResultSet tableData = parent.makeQuery("select * from " + tableName);
try {
boolean anyRecords = tableData.next();
if ( ! anyRecords ) {
JOptionPane.showMessageDialog (this, "No data in " +
tableName);
return;
rows = new Vector();
noOfColumns = columnNames.size();
do {
String [] row = new String[noOfColumns];
for (int i = 0; i < noOfColumns; i++) {
row[i] = tableData.getString(i+1);
rows.add(row);
} while (tableData.next() ) ;
} catch (java.sql.SQLException e) {
System.out.println("SQL Exception on query ");
return;
// Put the first row of data from the table into the test fields;
String [] rowData = (String[]) rows.get(0);
for (int i = 0; i < noOfColumns; i++) {
// get the reference to a text field in the dialog window
JTextField textField = (JTextField) editFields.get(i);
// vector editFields holds a reference to each JTextField
// in the visible dialog window
// hence the next line of code puts the data retrieved from
// the table into the relevant text field in the GUI interface
textField.setText(rowData);
// method showRow updates the textfields in the GUI interface
// with the next row of data from the table ( if next is true)
// or with the previous row of data from the table ( if next is false)
private void showRow(boolean next) {
if ( rows == null ) {
System.out.println("table is empty");
getToolkit().beep();
return;
if (next && currentRow < rows.size() - 1) {
currentRow++;
} else if (!next && currentRow > 0) {
currentRow--;
} else {
System.out.println("No Next/Prev row " + currentRow);
getToolkit().beep();
return;
String [] rowData = (String[]) rows.get(currentRow);
int noOfAttributes = dataTypes.size();
for (int i = 0; i < noOfAttributes; i++) {
JTextField textField = (JTextField) editFields.get(i);
textField.setText(rowData[i]);
private void findPKConstraints(String tableName){
String PK_ConstraintName = "none";
String pkquery =
"select owner,constraint_name from user_constraints " +
"where table_name = '" + tableName + "' and constraint_type = 'P'";
// have to access the Statement object in the parent frame
ResultSet results = parent.makeQuery(pkquery);
try {
boolean anyRecords = results.next();
if ( ! anyRecords ) {
// if none just return - but print a debug message
System.out.println("No primary key constraint found");
return;
} else {
// There should only be one
System.out.println("Owner = " + results.getString(1) +
" name = " + results.getString(2));
PK_ConstraintName = results.getString(2);
// Now find out which columns
pkquery =
"select Column_name, position from user_cons_columns"
+ " where constraint_name = '" + PK_ConstraintName
+ "'";
// have to access the Statement object in the parent frame
results = parent.makeQuery(pkquery);
anyRecords = results.next();
if ( ! anyRecords ) {
// if none just return - but there must be at least one
System.out.println("no columns found");
return;
} else {
do {
System.out.println
("Name " + results.getString(1) +
" position " + results.getString(2))
int position = Integer.parseInt(results.getString(2));
JTextField primarykey =
(JTextField)editFields.get(position - 1);
primarykey.setEditable(false);
} while (results.next());
} catch (java.sql.SQLException e) {
System.out.println("SQL Exception on query " + pkquery);
return;You're pretty optimistic if you think anyone is going to answer that. There are three very good reasons not to (each is good enough by themselves!).
1. IT'S YOUR HOMEWORK, IT DOESN'T EVEN LOOK AS THOUGH YOU'VE TRIED. WE HELP WITH PROBLEMS, NOT PROVIDE SOLUTIONS, ESPECIALLY FOR HOMEWORK.
2. Format your code. Use [ code] and [ /code] (without the spaces). And if you've used 'i' as an index variable, [ i] will result in switching to italics mode. Use 'j' as your index variable.
3. Don't post your whole program, only the parts you're having trouble with (mostly not relevant for this question, as you don't seem to have trouble with any particular area) -
Please HELP with CrossDomain.xml problem
I'm using Flex2 with Java as the backend. On my local machine
everything works fine. When I deployed the Java war file to the
hosting server and moved the swf there as well I keep getting the
following error "Security error accessing url"
faultCode="Channel.Security.Error". After reading on this it says I
need a crossdomain.xml file put at the root of my server.
I have placed a crossdomain.xml file at the following areas.
C:\Inetpub\wwwroot\crossdomain.xml
C:\Inetpub\vhosts\mysite.com\crossdomain.xml
C:\Inetpub\vhosts\mysite.com\httpdocs\crossdomain.xml
C:\Program
Files\SWsoft\Plesk\Additional\Tomcat\webapps\crossdomain.xml
the following is in the crossdomain.xml
<?xml version="1.0"?>
<!DOCTYPE cross-domain-policy SYSTEM "
http://www.macromedia.com/xml/dtds/cross-domain-policy.dtd">
<cross-domain-policy>
<allow-access-from domain="*" to-ports="*" secure="true"
/>
</cross-domain-policy>
the war file is deployed here:
C:\Program
Files\SWsoft\Plesk\Additional\Tomcat\psa-webapps\mysite.com\testjava.war
and the swf file is located here:
C:\Inetpub\vhosts\mysite.com\httpdocs\test.swf
I don't know what I'm missing. Please someone help me.daperk,
You should post this to board "Smartphones, Nseries and Eseries Devices". -
Please Help with text parsing problem
Hello,
I have the following text in a file (cut and pasted from VI)
12 15 03 12 15 03 81 5 80053 1 1,2,3 $23.00 1 ^M
12 15 03 12 15 03 81 5 84550 1 1,2,3 $15.00 1 ^M
12 15 03 12 15 03 81 5 84100 1 1,2,3 $15.00 1 ^M
12 15 03 12 15 03 81 5 83615 1 1,2,3 $15.00 1 ^M
12 15 03 12 15 03 81 5 82977 1 1,2,3 $15.00 1 ^M
12 15 03 12 15 03 81 5 80061 1 1,2,3 $44.00 1 ^M
12 15 03 12 15 03 81 5 83721 1 1,2,3 $15.00 1 ^M
12 15 03 12 15 03 81 5 84439 1 1,2,3 $44.00 1 ^M
12 15 03 12 15 03 81 5 84443 1 1,2,3 $40.00 1 ^M
12 15 03 12 15 03 81 5 85025 1 1,2,3 $26.00 1 ^M
12 15 03 12 15 03 81 5 85008 1 1,2,3 $5.00 1 ^M
this method reads the text from a file and stores it in a ArrayList
public ArrayList readInData(){
File claimFile = new File(fullClaimPath);
ArrayList returnDataAL = new ArrayList();
if(!claimFile.exists()){
System.out.println("Error: claim data - File Not Found");
System.exit(1);
try{
BufferedReader br = new BufferedReader(new FileReader(claimFile));
String s;
while ((s = br.readLine()) != null){
System.out.println(s + " HHHH");
returnDataAL.add(s);
}catch(Exception e){ System.out.println(e);}
return returnDataAL;
}//close loadFile()if i print the lines from above ... from the arraylist ... here is waht i get ...
2 15 03 12 15 03 81 5 80053 1 1,2,3 $23.00 1 HHHH
HHHH
12 15 03 12 15 03 81 5 84550 1 1,2,3 $15.00 1 HHHH
HHHH
12 15 03 12 15 03 81 5 84100 1 1,2,3 $15.00 1 HHHH
HHHH
12 15 03 12 15 03 81 5 83615 1 1,2,3 $15.00 1 HHHH
HHHH
12 15 03 12 15 03 81 5 82977 1 1,2,3 $15.00 1 HHHH
HHHH
12 15 03 12 15 03 81 5 80061 1 1,2,3 $44.00 1 HHHH
HHHH
12 15 03 12 15 03 81 5 83721 1 1,2,3 $15.00 1 HHHH
HHHH
12 15 03 12 15 03 81 5 84439 1 1,2,3 $44.00 1 HHHH
HHHH
12 15 03 12 15 03 81 5 84443 1 1,2,3 $40.00 1 HHHH
HHHH
12 15 03 12 15 03 81 5 85025 1 1,2,3 $26.00 1 HHHH
HHHH
12 15 03 12 15 03 81 5 85008 1 1,2,3 $5.00 1 HHHH
HHHH
I see the ^M on the end of the lines ... but i dont understand why im getting the blank lines
in between each entry ... I printed "HHHH" just to help with debugging ... anyone have any ideas why i am getting the extra blank lines?
thanks,
jdmaybe its a FileReader deal.. Im not sure, maybe try using InputStreams. This code works for me (it reads from data.txt), give it a try and see if it works:
import java.io.*;
public class Example {
public Example() throws IOException {
BufferedReader b = new BufferedReader(new InputStreamReader(new FileInputStream("data.txt")));
String s = "";
while ((s = b.readLine()) != null) {
System.out.println(s);
b.close();
public static void main(String[] args) {
try {
new Example();
catch (IOException e) {
e.printStackTrace();
}
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