Plus plan with 1 form 50 response

We had basic plan with Formscentral, and just upgraded to Plus plan. When upgrading, they asked me to cancel the basic first, and then add the Plus. Now, whenever I log into the account, it says o more forms, 50 responses, upgrade now, etc. I've been calling support for several days and still no resolution.

Hi;
I've forwarded to a Support team that can resolve this with you.  Someone will reach out to you.
Thanks,
Josh

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    From: [email protected]
    To: [email protected]
    Subject: Help needed with this form in DW
        Re: Help needed with this form in DW
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