Plusnet mail

Can aynone shed some light as to how to set up A plusnet mail account onto a lumia 610.
I have followed all the steps from here
http://www.plus.net/support/customer_service/using/settings.shtml
but no luck. If anyone has a step by step guide, it would be much appreciated. Thanks.

Please make sure you have all information according to this list below available before you setup an email account using theSettings>email+accounts>add an account>other account option;
First you enter the mailaddress and password, when offered select 'advanced setup'. To enter account settings manually, you'll need to know information such as the email account type (POP or IMAP) and the incoming email server address. The complete list of things you need is in the table below. You can usually find this information on your email provider's website.
In Advanced Setup, select Internet email account.
Fill in the following:
For this field
Do this
Account name
Type a descriptive name for the account.
This is the account name that will appear on your phone.
Your name
Type your name.
This is the name that will appear for the email messages that you send from this account.
Incoming email server
Type the name of the incoming email server.
This typically includes IMAP or POP (depending on the type of email account).
Example incoming email server address:imap.contoso.com or incoming.contoso.com
Account type
Press POP3 or IMAP4.
User name
Type your username.
Password
Type your password.
Outgoing (SMTP) email server
Type the name of the outgoing email server.
The outgoing email server name typically includes SMTP.
Example outgoing email server address:smtp.contoso.com
Outgoing server requires authentication
Verify that the setting is correct.
Use the same user name and password for sending email
Verify that the setting is correct.
Press Advanced settings, verify that all settings are correct, choose your download settings, then press Sign in.
Hope this helps, let us know how you get on.
Kosh
Press the 'Accept As Solution' icon if I have solved your problem, click on the Star Icon below if my advice has helped you!

Similar Messages

Why dosignatures in my POP mail account continue to disappear?

Signatures disppear in my POP account. They show up in "All Signatures" but are not usable when sending an email.
I reenter the signatures in my POP account, and they are usable for a while, but suddenly, when I click on Signature in an email to send, signatures do not appear. Then I have to go back and reenter them again.

I have exactly the same problem. I'm also with Plusnet, Mail always worked fine until maybe a week or so ago. I'd upgraded to 10.10.1 earlier in the year and had some problems with Mac freezing or shutting down at random, which seemed to have eventually sorted itself out somehow, eventually, but never had any problems with Mail.
Problem is exactly the same as you state, have just tried what you said Plusnet suggested and no luck for me either.
Have now also done the most recent upgrade to 10.10.2 but Mail still doesn't work properly.
I have 4 Mailboxes for different addresses, the three affected ones are all (incoming)mail.plus.net (outgoing)relay.plus.net the only one unaffected is (incoming)pop.secureserver.net (outgoing)smtpout.secureserver.net
Some emails have not been sent or sent without attachments and v.v.slow to get incoming emails. I have to check on webmail to make sure I get the incoming emails but it doesn't show the sent messages from Mac Mail.
Hope this info helps in some way, do post if you find a solution/cause.
Cheers, Chris

My POP mail account has stopped working

Hi,
I have a mail account with PlusNet. For years it's worked fine, but a week ago I stopped receiving emails on my POP account (my other iCloud account is fine) and got an exclamation mark/triangle icon next to the account name. The connection doctor tells me that trying to log in to the POP account failed and suggested I check that the username and password are correct. I did and both are okay.
I checked back with PlusNet, my ISP, and they said that a recent Mac OS update had upset things. They suggested I go into Mail Preferences - Advanced and untick 'Use SSL' and untick 'Automatically detect and maintain account settings'. I did this but still no luck.
PlusNet then said to contact Apple.
Has anyone else had similar problems? To clarify, I can't receive new mail on my POP account, but do be able to send okay.
Thanks
Stephen

I have exactly the same problem. I'm also with Plusnet, Mail always worked fine until maybe a week or so ago. I'd upgraded to 10.10.1 earlier in the year and had some problems with Mac freezing or shutting down at random, which seemed to have eventually sorted itself out somehow, eventually, but never had any problems with Mail.
Problem is exactly the same as you state, have just tried what you said Plusnet suggested and no luck for me either.
Have now also done the most recent upgrade to 10.10.2 but Mail still doesn't work properly.
I have 4 Mailboxes for different addresses, the three affected ones are all (incoming)mail.plus.net (outgoing)relay.plus.net the only one unaffected is (incoming)pop.secureserver.net (outgoing)smtpout.secureserver.net
Some emails have not been sent or sent without attachments and v.v.slow to get incoming emails. I have to check on webmail to make sure I get the incoming emails but it doesn't show the sent messages from Mac Mail.
Hope this info helps in some way, do post if you find a solution/cause.
Cheers, Chris

Cannot download or send email.

BT provide my broadband and email but I kept my old email address (which was plusnet) this has been working fine since the change over 4 weeks ago.
Today I can no longer download or send and every time I try to log in to windows security box it rejects it.
Is this a problem with me, the fact I have kept my old email or something else.
Any help would be so appreciated.
Thanks

If your plusnet mail account has been ceased, all mail will be lost unless you were using a mail client and have a copy of the mails on your pc. I suppose you could ask plusnet if they provide a paid for mail service akin to the BT premium mail and if they could restore your mail.

Mail ceased working with 'Plusnet' in UK despite checking all mail settings, works with other isp's

Run three e.mail accounts through Mail no problems. Then 'plusnet' in the UK stopped connecting, on an imac and macbook at the same time! I changed nothing. MSN account not affected. Plusnet have confirmed all settings but still doesn't work. Any ideas please? It's my first mac problem in several years and its ANNOYING ME!

Have a read of this.
A recent update is forcing Mail to use SSL/TLS which is unsupported by Plusnet's mail servers. You need to disable SSL, enable the option allowing insecure transport and disable the advanced option to automatically maintain settings.
Hope that helps.

How can I copy my FF e-mail address book to newly installed T-Bird?

Win7, 32bit, PC. I'm moving to a new ISP (i.e. from BT to Plusnet). I've been using Firefox as both browser and e-mail client but to help me maintain clarity I want to use T-Bird as e-mail client. I would like to copy my address book from Firefox to Thunderbird but cannot find out how to do it. Can you help, please?

Hello Humsh!
Not sure if I got your question correctly. I believe you were using Firefox to access a webmail from your current ISP (as far as I know Firefox has no built-in mail client)?
If your provider was BT (as you mentioned above) you need to export your address book and then import it to Thunderbird. I've check that BT uses Yahoo mail as backend (bt.yahoo.com) and their instructions on exporting contacts' list can be found here: http://help.yahoo.com/l/us/yahoo/mail/yahoomail/manage/manage-10.html
Once exported, in Thunderbird go to '''Tools|Import''' and follow instruction on the screen. Also you might need to configure your Thunderbird to use configuration from your new ISP first. Check this help pages:
https://support.mozillamessaging.com/en-US/kb/switching-thunderbird
https://support.mozillamessaging.com/en-US/kb/switching-thunderbird#w_switching-from-web-based-email-applications-to-thunderbird
https://support.mozillamessaging.com/en-US/home
Hope above can help you move to Thunderbird smoothly!
Cheers!

When I am on my home wifi I can send e-mail. When I am not on my home e-mail but on a wifi network or using the 3g network I cannot send e-mail. HELP HOW TO FIX.

When I am on my home wifi I can send e-mail. When I am not on my home e-mail but on a wifi network or using the 3g network I cannot send e-mail. HELP HOW TO FIX.

I know this question is a few years old now, but I recently found myself having the exact same issues;
Using my iphone or ipad at home created no problems at all, but I couldn't send e mails when away from my home network.
I recently switched broadband supplier at home and set up a new e mail address, then my problems began!
I openly admit I'm not great with technology and, to be honest, some of the answers provided on these forums confuse me more than the questions!
But this worked for me:
I went along the lines that the fault wasn't with my idevice but possibly with the broadband provider (in my case Plusnet) so I contacted their customer support.
They referred me to the set up process shown below;
From your home screen press Settings.
From the setting menu, choose Mail, Contacts, Calendars followed by Add Account…
From the Add Account… menu choose Other.
Fill in your Full Name, Email Address, Password and Description and press Next.If you need help with these, there's more detail underneath the screenshot.
Full name: Enter your name (or the name you'd like people to see when you send them email)
Email Address: Enter the address you're setting up, this could be a Plusnet address ([email protected]) or a hosted domain address ([email protected])
Password: Enter the password for your email address (I don't know what this is)
Description: Enter a useful description of the email address you're setting up (e.g. Mum's email). You can put whatever you want here
Press Next to continue.
More settings will appear. Some will already be filled in.Enter the Incoming and Outgoing Mail Server details and press Next. If you need help with these, there's more detail underneath the screenshot.
IMAP/POP This will default to IMAP - it's up to you which one you want to use (I don't know what to choose)
Incoming Mail Server settings
Host Name: For IMAP this is imap.plus.net - for POP, this is mail.plus.net
User Name & Password: Enter the username and password for the email address you're setting up (I don't know what these are)
Outgoing Mail Server settings
Host Name: relay.plus.net
User Name & Password: These are optional, but if you want to send mail while on the move (e.g. while connected to mobile or wireless networks), we recommend filling these in.Enter the username and password for the email address you're setting up (I don't know what these are)
When you're finished, press Next.
If the box shown below appears, press Yes (you may need to do this twice).
After a minute or two, your email address will be set up and ready to use.If you chose IMAP when setting up you’ll be able to choose whether you want to use Notes (if you chose POP you’ll be taken back to the settings screen from step 2). Press Save when you’re done.
That's all you need to do. To start checking your email, go back to your home screen and press Mail.
Now I fully understand that it may be different for each broadband provider but the processes must be similar.
The key appears to be in setting up the outgoing message server settings in step 5. Where it says "optional, but if you want to send mail while on the move (e.g. while connected to mobile or wireless networks), we recommend filling these in.
http://www.plus.net/support/email/setup/ios-setup.shtml#pagetop
Where it says "we recommend" I think it should read "you must fill these in"
I went back to Settings - Mail,Contacts, Calenders - click on the offending account and click on the account shown.
Under OUTGOING MAIL SERVER click on the server, in my case relay.plus.net, and click again to show the details. make sure you enter your user name and password and after a few seconds the account will verify and show a load of ticks.
I tried this on my phone this morning while on 3G only. I sent an email to another of my addresses and immediately got the response that the message couldn't be sent as the recipient was rejected and the message had been placed in my Outbox. I followed the above steps and immediately heard the satisfying "whoosh" as my mail was sent. 10 seconds later another satisying beep as my e mail arrived at my alternate account.
Hope this helps anyone else with a similar problem.

Transfer from BT to Plusnet

I got my MAC Code from BT and gave that to Plusnet who used it to transfer my broadband. Plusnet gave it to BT wholesale on the 4/10/2012 and the transfer was done on the 12/10/2012. BT say that the transfer was not done correctly even though they cut me off on the 11/10/2012 and are now billing me for 3 months broadband plus £30 disconnection fee.
I have been trying to resolve this on the phone and on the chat line and just when I think I am resolving the matter nothing happens, they promise to send e-mails none arrive and the most annoying thing is when customer services take 72 hours to respond then when they phone and I answer the phone they hang up and then send a e-mail, this has happened twice.
I have today spoken to Plusnet and they have checked the tag and they assure me every thing has been done correctly at there end.
Can anyone offer any help?
Solved!
Go to Solution.

If you would like to try Live Chat they should be able to help you.
If not then,
If you would like to contact one of the UK based BT Care Team who moderate this forum, they should be able to help you.
They can be contacted using this link BT Care Team
They normally respond by phone or e-mail, within three working days, however you should get an immediate confirmation, with a tracking number.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Email to a Plusnet account suddenly stops receiving

Since last week using Mail, letters from chimp mail to my plusnet email account are suddenly being arrested as spam. The fault is not with the webmail server as when I select command i it will forward it to my mac mail.
Any clues appreciated
Richard

Good day Richard,
Thank you for visiting Apple Support Communities.
It sounds like recently, some mail you receive is incorrectly being filtered as junk mail by the Mail application.
First, I'd try the tips in this article to help Mail more accurately filter messages based on your preferences:
Mark messages as junk or not junk
Mail analyzes incoming messages to identify junk mail. It highlights these messages in color (by default, in brown) and adds a banner across the top of the message.
If Mail incorrectly marked a message as junk, click Not Junk in the banner. Or click the Not Junk icon (looks like a thumbs up) in the Mail toolbar.
If Mail failed to identify a message as junk, select the message and click the Junk icon (looks like a thumbs down) in the Mail toolbar.
When you mark messages, Mail updates its junk mail database, so it can identify junk mail more accurately.
From:
Mail (Mavericks): Mark messages
If you don't see a change in this behavior after marking messages for a period of time, you may want to adjust or reset the mail filtering rules:
Mail (Mavericks): Change the junk mail filter
All the best,
Jeremy

Intermittent mail receipt

Hi - I have a 4 year old iMac which I have recently upgraded to Yosemite. I run Avira free anti-virus software.
My problem is intermittent inbound mail receipt - over the past couple of weeks, inbound mail sometimes does not arrive in Mail for up to 3 days. The problem started after the upgrade to Yosemite, but not immediately - several weeks afterwards in fact.
I can read the e-mails from my phone - so they are clearly reaching my account with my ISP (Plusnet). Plusnet's website suggests that Antivirus programs can be a problem and that a resolution can be to uninstall them and then reinstall. I haven't tried this yet, as it seems odd to me that e-mails are getting through eventually - I would have thought that Avira would either block them altogether or not at all.
I get a warning triangle with an exclamation mark in it next to my inbox. When I click on that I get the following message:
"There may be a problem with the mail server or network. Verify the settings for account “Plusnet email” or try again.
The server returned the error: Connections to the server “mail.plus.net” on the default ports timed out."
Any suggestions as to what I should do please? Please note I am not a technically minded user, so suggestions would have to explain how to carry out the action - not just to do it! (Sorry!)
Thank you in advance.

I have now tried uninstalling Avira and rebooted the machine afterwards for good measure. I still have the problem.

Recent update has stopped mail from my ISP...

I started having a problem getting Plusnet emails on my Mac Mail app while still getting gmail ones. I was told by Plusnet that it was an ongoing problem to do with an Apple update that requires extra security. I contacted Apple, who helped me by remote assistance to rectify it. For future reference the fix that is needed for the Plusnet account (and any other account suffering similarly) in Mail is under the Advanced tab to have ‘Use SSL’ unchecked and ‘Allow insecure authentication’ CHECKED (I was told originally to ensure both were UNchecked).
This worked and I got my mail as usual. However, even though I click to save these settings, if Mail is turned off and on again, it reverts to the default setting and needs to be rechecked again. Anyone know why this is not saving and/or how I can get this to save permanently on Mail?

Mail/Preferences/Accounts/Advanced - uncheck Automatically detect and maintain account setting. Repeat for each account.

I HAVE BEEN UNABLE TO SEND AN E MAIL FOR 3 WEEKS NOW ON RECENTLY INSTALLED FIREFOX

I RECENTLY BOUGHT AN APPLE MAC AIR, and was using Safari as a browser. I had problems with Hotmail loading and was unable to play my Zynga game, which I use as I am disabled and partially housebound.
I called my Internet Service Provider (Plusnet) who advised me to install Firefox as my browser, which I did, with great success. Everything worked perfectly including Hotmail and my game.
However, for the last 2 - 3 weeks I have been unable to send an e-mail on Hotmail at all, although I can read my Inbox.
My friend has a similar problem, as he installed Firefox at my recommendation, although he is able to send an e-mail, he cannot make any attachments.
Please try to fix this problem as soon as possible.
Thank you.
Rosemary Fraser
P.S. I AM ABLE TO SEND E MAILS ON HOTMAIL USING SAFARI, BUT CANNOT PLAY MY GAME, WHICH IS WHY I SWITCHED TO FIREFOX.
I DO NOT WANT TO KEEP SWITCHING BROWSERS FOR DIFFERENT FACILITIES - WOULD PREFER TO STAY WITH FIREFOX AS I CAN PLAY MY GAME.

Duplicate of https://support.mozilla.com/en-US/questions/836851
I posted a link to this post there - please continue reading responses there.

Why do i get 2 copies of outgoing mails in my sent folder

I have used one e-mail account (eclipse.co.uk) for years. I recently added two more. With one (Hotmail.co.uk) whenever I send a message I get two copies in the 'Sent' folder. This does not happen with the other accounts.
On the third account (plus.com) some of the incoming messages appear twice in the inbox. This doesn't happen on the other accounts

I made a big mistake ! I am using Thunderbird Mail not Firefox.
I took your link and found an answer to the two messages in the Sent folder but didn't see anything about duplicate incoming messages.
I recently transferred to Plusnet. On the first day 5 messages to me on my new address, all from them, only appeared once. Subsequently all messages from them appear twice. Messages I have sent to myself only appear once.
Thanks for your help - sorry about confusing the original request for help.

How Can I Fix My Incoming Safari e-mail?

Have OS X Yosemite 10.10.2
My incoming Safari e-mail stopped working on or around 11 March in UK.
My ISP (name is 'PLUSNET') when asked by me said Apple's servers had failed and were still being fixed So not their problem. So how can I re-instate my incoming mail? I have followed all on-line advice and all seems well. Only it is not! Nothing being received. Most curious.
Grateful for any help.

Mail troubleshooting - Yosemite
Mail (Yosemite): If you can’t receive messages
What does Mail/Window/Connection Doctor Show? If the server is red, select it and look at the Show Details box.
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Cannot send e-mail

Hi
I upgraded to OS X Yosemite a couple of days ago and today my e-mail stopped working. I have a POP account and use a Plusnet account. I've managed to restore the incoming e-mail but continue to not be able to send e-mail.
I've searched through the Apple support forum and other internet forum and have tried some of the suggestions for dealing with Mail issues such as disabling the automatic detect and maintain account settings options and have allowed insecure authentication. I have also spoken to my e-mail/internet provider and they could not resolve the issue on their end.
I'm using port 587 (which the e-mail provider confirms is correct), have unchecked SSL and the e-mail and account details all seem fine.
Could anyone suggest anything that might get sending e-mails using Mail working again? Should I revert to Mavericks (if this is possible) where I had no problems with Mail?
Many thanks

Triple-click the word "telnet" in the line below on this page to select the whole line:
telnet relay.plus.net 587
Copy the selected text to the Clipboard by pressing the key combination command-C.
Launch the built-in Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Paste into the Terminal window by pressing command-V. I've tested these instructions only with the Safari web browser. If you use another browser, you may have to press the return key after pasting.
You should almost instantly get three or more lines of output below what you entered, one of which is this:
Escape character is '^]'.
If there's no output within ten seconds, consider that a failure. If you get something different from the above, please post it in a reply. You can then quit Terminal.

Plusnet mail

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