Pointer corruption on Remote Desktop 8.0.3

There are two aspects to my problem relating to mouse pointer display on my Retina macbook pro, running Remote Desktop 8.0.3.
1. When connecting to a Windows 7 machine, with high DPI setting enabled (Control Panel->All Control Panel Items->Display set to Larger - 150%), the mouse appears corrupted on my Retina mac display.
2. When the DPI setting is set to Smaller - 100%, the pointer appears blocky. Pixels appear double the size supported by my Retina mac.
Is it possible to properly support the high DPI setting of my mac on the windows RDP session, without corruption, or pixel scaling?

Did you ever resolve this issue? I'm seeing the same on a Retina Display.
If the Windows machine is set to 100% DPI, the mouse pinter is the correct size 100%.
If the Windows machine is set to 150% DPI, the mouse pointer is actually set to 200% DPI.
If the Windows machine is set to 200% DPI, the mouse pointer is set to 400% DPI.

Similar Messages

Cannot use Remote Desktop host on Windows 8.1 Pro, termsrv corrupted?

Hello,
Few days ago I upgraded my home desktop machine from Windows 8.1 to Windows 8.1 Professional so I can use the Remote Desktop feature.
I enabled everything needed, checked "Allow computers to connect to this computer" from the Remote Settings, forwarded the port 3389 in my rounter and allowed it in my firewall etc...
But I still can't connect to this computer from outside my home network or inside it. The error I get trying to connect is this:
(For some reason i still can't post images in this forum...) So I posted a link below to my original thread with the images
I'm trying to connect using a laptop running Windows 7 Home Premium.
After searching around I found out that the service responsible for the RDP is called "TermService", I found it on my services but was unable to start it:
(For some reason i still can't post images in this forum...) So I posted a link below to my original thread with the images
Also, notice the description of the service. So I tried to run a System File Checker on the service's DLL (sfc /scanfile=c:\windows\system32\termsrv.dll) and got this log:
2014-10-05 14:20:41, Info CBS TI: --- Initializing Trusted Installer ---
2014-10-05 14:20:41, Info CBS TI: Last boot time: 2014-10-05 13:56:05.492
2014-10-05 14:20:41, Info CBS Starting TrustedInstaller initialization.
2014-10-05 14:20:41, Info CBS Ending TrustedInstaller initialization.
2014-10-05 14:20:41, Info CBS Starting the TrustedInstaller main loop.
2014-10-05 14:20:41, Info CBS TrustedInstaller service starts successfully.
2014-10-05 14:20:41, Info CBS No startup processing required, TrustedInstaller service was not set as autostart
2014-10-05 14:20:41, Info CBS Startup processing thread terminated normally
2014-10-05 14:20:41, Info CBS Starting TiWorker initialization.
2014-10-05 14:20:41, Info CBS Ending TiWorker initialization.
2014-10-05 14:20:41, Info CBS Starting the TiWorker main loop.
2014-10-05 14:20:41, Info CBS TiWorker starts successfully.
2014-10-05 14:20:41, Info CBS TiWorker: Client requests SFP repair object.
2014-10-05 14:20:41, Info CBS Universal Time is: 2014-10-05 11:20:41.783
2014-10-05 14:20:41, Info CBS Loaded Servicing Stack v6.3.9600.17246 with Core: C:\Windows\winsxs\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.3.9600.17246_none_fa4ae8e99b1f603c\cbscore.dll
2014-10-05 14:20:41, Info CSI 00000001@2014/10/5:11:20:41.786 WcpInitialize (wcp.dll version 0.0.0.6) called (stack @0x7ffee15c60e5 @0x7ffeeace2e53 @0x7ffeeace24ac @0x7ff69a94d2df @0x7ff69a94dc97
@0x7fff02912225)
2014-10-05 14:20:41, Info CBS SQM: Initializing online with Windows opt-in: True
2014-10-05 14:20:41, Info CBS SQM: Cleaning up report files older than 10 days.
2014-10-05 14:20:41, Info CBS SQM: Requesting upload of all unsent reports.
2014-10-05 14:20:41, Info CBS SQM: Queued 0 file(s) for upload with pattern: C:\Windows\servicing\sqm\*_std.sqm, flags: 0x2
2014-10-05 14:20:41, Info CBS SQM: Queued 0 file(s) for upload with pattern: C:\Windows\servicing\sqm\*_all.sqm, flags: 0x6
2014-10-05 14:20:41, Info CBS NonStart: Set pending store consistency check.
2014-10-05 14:20:41, Info CSI 00000002@2014/10/5:11:20:41.801 WcpInitialize (wcp.dll version 0.0.0.6) called (stack @0x7ffee15c60e5 @0x7ffef3637fc0 @0x7ffef36380f2 @0x7ff69a94ca25 @0x7ff69a94dcae
@0x7fff02912225)
2014-10-05 14:20:41, Info CSI 00000003 IAdvancedInstallerAwareStore_ResolvePendingTransactions (call 1) (flags = 00000004, progress = NULL, phase = 0, pdwDisposition = @0x559943db20
2014-10-05 14:20:41, Info CSI 00000004 Creating NT transaction (seq 1), objectname [6]"(null)"
2014-10-05 14:20:41, Info CSI 00000005 Created NT transaction (seq 1) result 0x00000000, handle @0x26c
2014-10-05 14:20:41, Info CSI 00000006 Poqexec successfully registered in [ml:26{13},l:24{12}]"SetupExecute"
2014-10-05 14:20:41, Info CSI 00000007@2014/10/5:11:20:41.999 Beginning NT transaction commit...
2014-10-05 14:20:41, Info CSI 00000008@2014/10/5:11:20:41.999 CSI perf trace:
CSIPERF:TXCOMMIT;143
2014-10-05 14:20:42, Info CSI 00000009 CSI Store 367642371808 (0x00000055993166e0) initialized
2014-10-05 14:20:42, Info CSI 0000000a [SR] Verifying 1 components
2014-10-05 14:20:42, Info CSI 0000000b [SR] Beginning Verify and Repair transaction
2014-10-05 14:20:42, Info CSI 0000000c [SR] Verify complete
2014-10-05 14:20:52, Info CBS TiWorker: Client requests SFP repair object.
2014-10-05 14:20:55, Info CBS TiWorker: Client requests SFP repair object.
2014-10-05 14:20:55, Info CSI 0000000d [SR] Verifying 1 components
2014-10-05 14:20:55, Info CSI 0000000e [SR] Beginning Verify and Repair transaction
2014-10-05 14:20:55, Info CSI 0000000f Hashes for file member \SystemRoot\WinSxS\amd64_microsoft-windows-t..teconnectionmanager_31bf3856ad364e35_6.3.9600.17095_none_7f53b5b72842754a\termsrv.dll
do not match actual file [l:22{11}]"termsrv.dll" :
Found: {l:32 b:wutByJu/YxhxLZan2VmIk9CNy/65VNpYphCkpd5tWqQ=} Expected: {l:32 b:cLIGmreRLrSas6vRjUtCy5Ssmcpt4/Y/SIi46qx4qqI=}
2014-10-05 14:20:55, Info CSI 00000010 [SR] Cannot repair member file [l:22{11}]"termsrv.dll" of Microsoft-Windows-TerminalServices-RemoteConnectionManager, Version = 6.3.9600.17095,
pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2014-10-05 14:20:55, Info CSI 00000011 Hashes for file member \SystemRoot\WinSxS\amd64_microsoft-windows-t..teconnectionmanager_31bf3856ad364e35_6.3.9600.17095_none_7f53b5b72842754a\termsrv.dll
do not match actual file [l:22{11}]"termsrv.dll" :
Found: {l:32 b:wutByJu/YxhxLZan2VmIk9CNy/65VNpYphCkpd5tWqQ=} Expected: {l:32 b:cLIGmreRLrSas6vRjUtCy5Ssmcpt4/Y/SIi46qx4qqI=}
2014-10-05 14:20:55, Info CSI 00000012 [SR] Cannot repair member file [l:22{11}]"termsrv.dll" of Microsoft-Windows-TerminalServices-RemoteConnectionManager, Version = 6.3.9600.17095,
pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2014-10-05 14:20:55, Info CSI 00000013 [SR] This component was referenced by [l:154{77}]"Package_3_for_KB2959626~31bf3856ad364e35~amd64~~6.3.2.0.2959626-3_neutral_GDR"
2014-10-05 14:20:55, Info CSI 00000014 Hashes for file member \??\C:\Windows\System32\termsrv.dll do not match actual file [l:22{11}]"termsrv.dll" :
Found: {l:32 b:wutByJu/YxhxLZan2VmIk9CNy/65VNpYphCkpd5tWqQ=} Expected: {l:32 b:cLIGmreRLrSas6vRjUtCy5Ssmcpt4/Y/SIi46qx4qqI=}
2014-10-05 14:20:55, Info CSI 00000015 Hashes for file member \SystemRoot\WinSxS\amd64_microsoft-windows-t..teconnectionmanager_31bf3856ad364e35_6.3.9600.17095_none_7f53b5b72842754a\termsrv.dll
do not match actual file [l:22{11}]"termsrv.dll" :
Found: {l:32 b:wutByJu/YxhxLZan2VmIk9CNy/65VNpYphCkpd5tWqQ=} Expected: {l:32 b:cLIGmreRLrSas6vRjUtCy5Ssmcpt4/Y/SIi46qx4qqI=}
2014-10-05 14:20:55, Info CSI 00000016 [SR] Could not reproject corrupted file [ml:520{260},l:46{23}]"\??\C:\Windows\System32"\[l:22{11}]"termsrv.dll"; source file
in store is also corrupted
2014-10-05 14:20:55, Info CSI 00000017 [SR] Verify complete
2014-10-05 14:20:55, Info CSI 00000018 [SR] Repairing 1 components
2014-10-05 14:20:55, Info CSI 00000019 [SR] Beginning Verify and Repair transaction
2014-10-05 14:20:55, Info CSI 0000001a Hashes for file member \SystemRoot\WinSxS\amd64_microsoft-windows-t..teconnectionmanager_31bf3856ad364e35_6.3.9600.17095_none_7f53b5b72842754a\termsrv.dll
do not match actual file [l:22{11}]"termsrv.dll" :
Found: {l:32 b:wutByJu/YxhxLZan2VmIk9CNy/65VNpYphCkpd5tWqQ=} Expected: {l:32 b:cLIGmreRLrSas6vRjUtCy5Ssmcpt4/Y/SIi46qx4qqI=}
2014-10-05 14:20:55, Info CSI 0000001b [SR] Cannot repair member file [l:22{11}]"termsrv.dll" of Microsoft-Windows-TerminalServices-RemoteConnectionManager, Version = 6.3.9600.17095,
pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2014-10-05 14:20:55, Info CSI 0000001c Hashes for file member \SystemRoot\WinSxS\amd64_microsoft-windows-t..teconnectionmanager_31bf3856ad364e35_6.3.9600.17095_none_7f53b5b72842754a\termsrv.dll
do not match actual file [l:22{11}]"termsrv.dll" :
Found: {l:32 b:wutByJu/YxhxLZan2VmIk9CNy/65VNpYphCkpd5tWqQ=} Expected: {l:32 b:cLIGmreRLrSas6vRjUtCy5Ssmcpt4/Y/SIi46qx4qqI=}
2014-10-05 14:20:55, Info CSI 0000001d [SR] Cannot repair member file [l:22{11}]"termsrv.dll" of Microsoft-Windows-TerminalServices-RemoteConnectionManager, Version = 6.3.9600.17095,
pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2014-10-05 14:20:55, Info CSI 0000001e [SR] This component was referenced by [l:154{77}]"Package_3_for_KB2959626~31bf3856ad364e35~amd64~~6.3.2.0.2959626-3_neutral_GDR"
2014-10-05 14:20:55, Info CSI 0000001f Hashes for file member \??\C:\Windows\System32\termsrv.dll do not match actual file [l:22{11}]"termsrv.dll" :
Found: {l:32 b:wutByJu/YxhxLZan2VmIk9CNy/65VNpYphCkpd5tWqQ=} Expected: {l:32 b:cLIGmreRLrSas6vRjUtCy5Ssmcpt4/Y/SIi46qx4qqI=}
2014-10-05 14:20:55, Info CSI 00000020 Hashes for file member \SystemRoot\WinSxS\amd64_microsoft-windows-t..teconnectionmanager_31bf3856ad364e35_6.3.9600.17095_none_7f53b5b72842754a\termsrv.dll
do not match actual file [l:22{11}]"termsrv.dll" :
Found: {l:32 b:wutByJu/YxhxLZan2VmIk9CNy/65VNpYphCkpd5tWqQ=} Expected: {l:32 b:cLIGmreRLrSas6vRjUtCy5Ssmcpt4/Y/SIi46qx4qqI=}
2014-10-05 14:20:55, Info CSI 00000021 [SR] Could not reproject corrupted file [ml:520{260},l:46{23}]"\??\C:\Windows\System32"\[l:22{11}]"termsrv.dll"; source file
in store is also corrupted
2014-10-05 14:20:55, Info CSI 00000022 [SR] Repair complete
Since it's the first time I use this tool I'm not familiar with this log file, but what I managed to figure out from it is that termsrv.dll is corrupted and windows cannot repair it for some reason.
My question is:
How can I repair this file? Is this even the problem preventing me from connecting to this computer via Remote Desktop?
Here's a link to my original question which contatining the images.
http://answers.microsoft.com/en-us/windows/forum/windows8_1-system/cannot-use-remote-desktop-host-on-windows-81-pro/e4776239-4d9e-4934-ae2d-b87cc09f7ade

managed to figure out from it is that termsrv.dll is corrupted and windows cannot repair it for some reason.
So, the next step supposedly is
using DISM.
Coincidentally I reached that page last night from
this one, which I thought gave me a better awareness of how much manual repair might be possible. E.g. maybe the WinSxS isn't quite as fragile as we are being led to believe? (It's making me feel sort of like how I used to feel about the
registry when seeing all the caveats about using RegEdit before I got used to that tool.)
Advanced guidelines for diagnosing and fixing servicing corruption
http://technet.microsoft.com/en-us/library/ee619779(v=WS.10).aspx
Something else that I became aware of yesterday serendipitously is SxStrace.exe. I have never seen it used but it sounds useful. E.g. perhaps easier to interpret for supplemental clues than the ProcMon trace that I usually advocate.
Or perhaps use both and see in ProcMon when the SxStrace is writing. E.g. filter with Operation Is WriteFile.
However, what I would do first is find out what the state of your system is regarding that module. E.g. try this Powershell pipeline to list what you have.
PS C:\windows> dir -R -Fil "termsrv.dll" | sort-object FullName | ft Length, FullName -AutoSize
Note that I am giving you the whole command line, including prompt to show where the command should be started from.
C.f. another thread where doing the same diagnostic procedure seems to be finding more a problem with the Windows Update software than with the user's WinSxS cache.
http://answers.microsoft.com/en-us/windows/forum/windows8_1-windows_store/windows-81-store-error-0x80070002-comprehensive/2b0ed3e1-1835-4517-97dd-0a7abb6ef74c?page=3#LastReply
HTH
Robert Aldwinckle

Point the remote desktop session host VM from Azure to a license server located in DMZ (on-prem) by not using s2s or p2s.

Hi All,
Good day. I am just new in azure and still testing some IaaS features and services. May I ask if it is possible to point the remote desktop session host VM from Azure to a license server located in DMZ (on-prem) by not using s2s or p2s? If yes, may I ask
if how can this be achieve?
Hoping for your advise.
Thanks,
Sebastian Jose

Hello Manu,
Good day. Thanks for the reply. DMZ is on prem.
Thanks,
Glenn Jose

Point Remote Desktop Session Host VMs from Azure to a License Server located in DMZ

Hi All,
Good day. I am just new in azure and still testing some IaaS features and services. May I ask if it is possible to point the remote desktop session host VM from Azure to a license server located in DMZ not using s2s or p2s? If yes, may I ask if how can this
be achieve?
Hoping for your advise.
Thanks,
Glenn Jose

Hello Manu,
Good day. Thanks for the reply. DMZ is on prem.
Thanks,
Glenn Jose

Remote desktop 8.0.14 (and prior) full screen RDweb session, screen pushed down by Mac Menu bar, mouse pointer on wrong position

Hi
On Mac OS X 10.10 Yosemite, there is a clear bug on the Microsoft Remote desktop app when
a) remoting into a Windows server that is set to display full screen
b) when you are logging in using a RDweb server aka RDS 2012.
After logging in to the remote server, the full screen representation of the server desktop has the following issues:
- The Mac Launchpad is still visible over the Windows desktop, making that part of the Windows desktop impossible to reach.
- The published screen is pushed down about 15 pixels. It is pushed down by the Mac's menu that also remains visible.
When I directly remote into the same server using traditional direct RDP (Not via the RDweb, gateway setup) the screen positions correctly.
I guess: Somehow the Remote desktop app (8.0.14) does not seem to get the message from the server that this is a full screen session? Is there some information that the connection Broker or Gateway is not passing allong to
the client?
I have replicated this many times. It is the same whether I connect to a 2012 server or to a 2008 server.
Bart

Hi,
For a try you can use URI scheme for the specified desktop screen or full screen and check the result. You can refer the following article for information.
Remote Desktop Client URI Scheme Support
https://technet.microsoft.com/en-us/library/dn690096.aspx
Apart if you have RD Gateway setup then you can try the option for RD Gateway to uncheck “Bypass RD Gateway for Local address” and verify result.
Hope it helps!
Thanks.
Dharmesh Solanki
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Support, contact [email protected]

Remote Desktop doesn't work with local printer

I am having trouble using a locally networked printer when I use Remote Desktop to connect to a Vista machine. Under the local resources tab for RD, I have checked printers. The only thing I can figure is that my printer is networked locally, not connected directly to my machine. Every time I try to print during my remote desktop session, I can't access my locally networked printer.
I installed the printer drivers on the remote computer and when I try to locate the printer, I get the following error: "Windows cannot connect to the printer. Server print spooler service is not running..." but the spooler service IS runing.
I also found a post elsewhere that discussed setting 'share permissions' and 'network permissons' to resovle the spooler error. Still no go.
I tried to plug in my printer to a local USB port this morning. Still would not work. I keep getting the same spooling error. The drivers are not corrupt, as others have indicated may be the cause. They work fine on my system locally with 7.
Any advice would be greatly appreciated. I've spent a few hours on this one and am at a loss at this point.
Please help. I really need to print locally.

My problem was that the Vista remote system never saw local port that my printer was using for some reason and it never accepted the path noted above (\\servername\printer)...always came back with an error that it was an invalid path. This was with it both networked and plugged in via USB port.
I finally figued it out after four days and many hours on the phone with Microsoft. Microsoft support claimed that it was related to my router settings, but I didn't believe it since the remote computer saw my iPhone just fine when it was connected locally. After simply playing around, here's what I found...it was actually quite basic!
On the remote system, when you try to add a 'local' printer, there's a drop down menu with a list of local ports that your remote system sees. Some of those will be on the remote system, but others will be on your local system. Make a note of the ones that are seen on your local system. In my case, LPT1 was not visible, but COM3 was.
Next, on your local system, in the settings for your functioning printer (Printer Properties, Ports Tab), there's a tick box that says "Enable Printer Pooling." Once you check that box, you can select multiple ports on your local machine. Here, you need to tick the box that your remote system is seeing (in my case, it's COM3), but make sure that your exisitng port remains checked as well (in my case, an IP port for my wireless router). Basically what you're doing is on your local system, you are pooling your exising printer setup with a port that can be seen by your remote system.
Then, on the remote system, install the printer drivers but don't select a port. Then go into Printers and add a printer. Select 'local' setup for that and when asked for the port, use the port you checked in the previous step on your local system (in my case, I selected COM3 on my local system). Select your printer from the list. It will ask if you want to use the exisiting drivers...say yes. Then print a test page to be sure that it works. Worked fine for me.
I simply can't believe how obvsious that solution was! If the remote system can't see the port you currently use, pool your printer setup with a port that it can see!

Missing Remote Desktop Dialog Box in System Properties Running Under Windows 7 Ultimate SP1 But I Can Still See Remote Assistance Dialog Box

Hello to everyone i am using Win 7 Ultimate SP 1 and when i go to system properties -> remote settings all i get is the remote assistance dialog box and i can't find the remote desktop dialog box. I can see the remote assistance dialog box but i
can't see at all my remote desktop dialog box. Does anyone has any idea???????
i have tried almost anything. I have opened exceptions in windows firewall for remote desktop. I started the remote desktop services manually but nothing happend, i still can't see the remote desktop dialog box and that's odd because i can see my remote
assistance dialog box in system properties-> under the remote tab but as i said i can not see my remote desktop settings.
Plz help.....
Thanks in advance!

Hi,
First, please try the SFC command to check if you any corrupted system files:
How to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on
Windows 7
If this issue persists, it is recommended to perform system restore to get back to a previous time point to check what the result is:
System Restore - Windows 7 features - Microsoft Windows
Hope it helps.
Alex Zhao
Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

Remote Desktop and Doing System / Software Updates

I am new to Remote Desktop. I am starting to use it daily in my class room to share things with students and lock screens, etc. Is there an easy way to do system updates and software updates (adobe flash player, java, etc.) without having to manually log in to each machine? I have to believe there is a better way...could someone point me in the right direction? Thanks!

Oh, my version of Remote Desktop is 3.7.2

How do i connect to exchange server remote desktop

Hi, hope someone can point me in the right direction.
I have recently purchased a macbook pro and wish to
connect to our office server which is a windows exchange server (remote desktop).
Which steps do I need to take.
Many Thanks,
Rob K.

Anyone able to help ?
I used to be abale to access my company email when the URL for webmail was "email.COMPANY.co.uk" but recently it was changed to "webmail.COMPANY.co.uk" and now my iphone cannot verify my account.
Any ideas ?
I have the following info (selected pieces removed for privacy.
Mailbox owner: XXXXX
User-Agent: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.1; Trident/5.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; chromeframe/18.0.1025.58)
The required version of Silverlight is installed: Yes
Required version of Silverlight: 2.0.31005.0
Outlook Web App experience: Premium
User language: English (United Kingdom)
User time zone: (UTC) Dublin, Edinburgh, Lisbon, London
Exchange mailbox address:XXXX
Host address: https://webmail.COMPANY.co.uk/owa
Version: 14.2.247.5
Host name: webmail.COMPANY.co.uk
S/MIME control: not installed
Exchange Client Access server name: XXXX
Exchange Client Access server .NET Framework version: 2.0.50727.5446
Client Access server operating system version: Microsoft Windows NT 6.1.7601 Service Pack 1
Client Access server operating system language: en-US
Client Access server version: 14.2.247.0
Client Access server language: en-US
Client Access server time zone: (UTC) Dublin, Edinburgh, Lisbon, London
Client Access server platform: 64bit
Mailbox server name: XXXX.XXXX.local
Mailbox server Microsoft Exchange version: 14.2.247.0
Other Microsoft Exchange server roles currently installed on the Client Access server: Hub Transport
Authentication type associated with this Outlook Web App session: Kerberos
Public logon: Yes
Internal POP setting:
     Server name: XXXX.XXXX.local
     Port: 995
     Encryption method: SSL
Internal IMAP setting:
     Server name: XXXX.XXXX.local
     Port: 993
     Encryption method: SSL
Custom Forms: loaded
Segmentation settings: fffffffeefc3ffff
Restricted functionality settings: fffffffeefc3ffff

To install Remote Desktop Services User CAL on Windows Server 2008 R2 Enterprise Edition with SP1

Dear Sir,
Presently we have installed Windows Server 2008 R2 Enterprise Edition with SP 1. And now i would like to install Remote Desktop Services User CAL on this server. I have 25 digit product key of Windows Server
2008 R2 Remote Desktop Services User CAL (20). Downloaded this product key from our MSDN Subscriptions.
Kindly suggest me how to install (CAL server with product key that i have) and configure remote desktop services on my above existing server also how to point other server with my CAL server.
Thanks

Hi,
1. Install Remote Desktop Session Host and Remote Desktop Licensing Role Services using Server Manager.
2. Open RD Licensing Manager (licmgr.exe), Activate your server, then install your license
3. In RD Session Host Configuration (tsconfig.msc), set the Licensing mode to Per User and Specify your RD Licensing server name (itself). If you want you may configure these two settings via group policy setting instead. The path of the
group policy settings is Computer Configuration\ Administrative Templates\ Windows Components\ Remote Desktop Services\ Remote Desktop Session Host\ Licensing
4. You may point other RDSH servers to your RD Licensing server using RD Session Host Configuration or via group policy as mentioned above.
5. Optionally you may consider installing other Remote Desktop Role Services such as RD Gateway, RD Web Access, RD Connection Broker, etc.
-TP

Remote desktop results in blank screen.

So I have my mac mini (the core2duo) running OSX 10.6.4. For video it's connected to my stereo (via HDMI) which in turn is connected to my TV via HDMI. No problems so far with this.
However.
Let's say my TV and Stereo are off and I want to remote desktop into the mini. So I turn on the mini, and remote desktop to it from my macbook pro (10.6.4). I connect, however, the resulting remote desktop screen is black. This is the problem. No amount of clicking, disconnecting remotedesktop reconnecting, etc will get my remote desktop session to show the correct desktop. If I then turn on the stereo and TV, I get a halfway correct picture. I see the menu bar at the top of the TV display, but not on my remote desktop. The mouse pointer moves on the TV but not on the remote desktop session.
If I reboot the macmini, everything is fine because the stereo&TV are already on.
Any ideas?

check your layers to make sure all items were deleted. Make sure there is no click box on the screen. This acts as a question especially when the reporting option is clicked

Cannot run more than one instance of a remote app in remote desktop services Server 2012

All,
I installed "Remote Desktop Services (RDS) Quick Start Deployment for RemoteApp, Windows Server 2012 Style" using the instructions here http://blogs.technet.com/b/yungchou/archive/2013/02/07/remote-desktop-services-rds-quick-start-deployment-for-remoteapp-windows-server-2012-style.aspx
I need to set up an image viewing program (Olyvia) to allow students using Macs and iPads access to this windows only application in order for them to get their work done. We may have 12 or more students accessing and trying to run the Olyvia application
at any one time.
All works good, except that I cannot run the Olyvia application (setup as a remoteapp program) more than one instance at a time. That is, when I start up "olyvia" on a Mac, it works great. If I leave it up and running, and then try
and start up "olyvia" on an iPad (using different accounts), I get the following error message:
"Cannot run more than one instance of this program simultaneously. Either the program is already running, or it has not been terminated completely."
I need to understand the root issue.
1. Is this a licensing issue? So, I need to add some CALs to the RDS server?
2. Is this a application issue with "olyvia"? So, no matter what I do, it is not going to be able to be used by more than one person at a time when configured as a remoteapp?
3. Did I not "publish" the application correctly?
4. Is this happening because I followed the "quick start" guide?
Appreciate any help I can get on this. We have no problem getting CALs, I just need some help with the root issue.
Thanks,
Geoff Weatherford
CVMBS, CSU

Hi Geoff,
Each application uses different techniques for determining if multiple instances are running. If you can determine what method it is using then perhaps you could use App-V or other virtualization software.
In the best case you really should direct your question to the maker of Olyvia. The reason I said that is they specifically designed their software to prevent multiple instances, so the first question is, why? Is it related to Licensing?
Compatibility? If you knew the specific reason(s) why they are doing it and the technique used then at the point using a virtualization technique may be the best option.
-TP

How can I remotely access my computer from a different location on Apple Remote Desktop?

I downloaded Apple Remote Desktop and am trying to access our computer at our church that is in the auditorium and work on slides for ProPresenter from my office which is on a different network. The Mac Pro, which is in the auditorium, is connected to a Netgear wireless router. I would also want to be able to have access to observe and control the screen on the Mac Pro whether I am in my office or at my house. I have tried everything from going to portforward.com, followed those instructions, did port forwarding, used ipchicken.com to get my external IP and made sure that the Mac Pro had a static internal IP address and made sure the computer had access for remote management. Any help to resolve this issue would be greatly appreciated! Works fine when it is on the same wireless network, but I need access being on a different wireless network. Thanks!

Hi austinmac14,
So the steps listed bellow assume some things. They assume that the Airport Extreme Router your configuring is connected directly to the internet connection. And that the Airport Extreme is the only router between your computers and the internet.
That means we're talking about say a DSL modem plugged directly into the Airport Extreme, or a cable modem. in ether case, this assumes that said modem, is not acting as an internet router.
If your modem has multiple ethernet ports on it, or has a little antenna sticking out of it, then your modem is probable also a router, and these steps listed bellow will probable not work.
Also these steps are so one person, can connect to one computer at your work.
Open Airport Utility:
go to the dock
Click on the finder
go to the menu bar
Click on the "Go" menu
Chose "Utilities" from the "Go" Menu
double Click on "AirPort Utility"
Access the Base Station:
Double Click on your Airport Extreme BaseStation that is your internet connection router.
a new window should pop up with your Airport Base Station as the Window Name
Configure Static Address for the computer you want to connect to via ARD:
Click on the internet Icon from the toolbar
Click on the "DHCP" tab
For "DHCP Reservations:" Click on the "+" button
For the "Description" put "ARD"
For "Reserve Address by:" set "DHCP Client ID"
Click the "Continue" button
For "DHCP Client ID:" set "ARD"
write down the number in "IPv4" address field
Click the "Done" Button
Configure routing to ARD computer:
Click on the "Advanced" icon from the tool bar.
Click on the "Port Mapping" tab
Click on the "+" button
for "Service:" Chose "Apple Remote Desktop"
for "Private IP Address:" copy the exact IP address you wrote down in step "3. 8)"
Click the "Continue" button
Click the "Done" button
Click the "+" button
For the pulldown menu "Service:" Chose "Remote Apple Events"
for "Private IP Address:" copy the exact IP address you wrote down in step "3. 8."
Click the "Continue" button
Click the "Done" button
Click the "+" button
For the pulldown menu "Service:" Chose "Remote Login - SSH"
for "Private IP Address:" copy the exact IP address you wrote down in step "3. 8."
Click the "Continue" button
Click the "Done" button
Click the "Update" button.
wait for the Airport Extreme to update, and for your computer to reconnect to the airport extreme. (make sure you can load and browse websites.)
Configure the ARD computer to use the correct IP address:
Go to the computer you want to be able to remotely connect to
On that computer, Go to the menu bar
Chose the "Apple" menu bar
Chose "System Preferences…"
Click on the "Show All" button
Click on the "Network" icon
For the active network connection, (the connection on the left side with the green dot), click on it
Clock on the "Advanced…" button
Click on the "TCP/IP" tab
for the "DHCP Cient ID: field put "ARD".
Click the "OK" button
Click the "Apply" buttonNOTE: Under "Status" you should see "(connection name) is connected to (airport base station name) and has the IP address (IP address)." the "(IP address)" address displayed should match the IP address you wrote down in step "3. 8."
Find out what your public internet IP address is.
On the computer you wish to connect to over the internet, gotohttp://whatismyipaddress.com/
when the web page loads, you should see "IP Information:" fallow by a number like 192.168.0.1, write down what ever number it is.
At this point you should be able to connect to the computer remotely
connect to the internet from another location.
open Apple Remote Desktop
go to the file menu
chose connect to computer using ip address
set the address to the address to the IP address you wrote down for step 6. 2.
use the same password as you used to connect to the computer at work using ARD.
So here the catch. If your router gets reset... well then your going to have to configure it again. Also all the same rules you have to connect to the computer at work, also apply to connecting to the computer from over the local network. That means your computer need to be on or sleeping. And if it's sleeping it need to be configure to wake for network access.
Also some network connections change. When it comes to internet connections, some connections are static IP, while other connections are DHCP. If your connection is static... great! if it's DHCP, your address may change. If it dose.. well then your ability to connect will break. And then you'd have to do step 6 & 7 again.
Of corse there are ways around this. But that's kind of another conversation.
Some internet locations may block your ability to connect to your computer at work. This is very common at schools, and companies. Basically any place that tries to control your ability to browse the internet, may block remote access to computers; because a remote computer would completely by pass their web filter.
ALSO there is an easier option. As far as setup. There are programs designed to make remotely accessing your mac as easy as possible. For instance there is LogMeIn or Slack. With both of these programs, it's simple. make sure your computer is always on. Then install the software. Create an account with the service. And then you can connect to the computer almost any where by going to their website.
This option requires no router configuration. It handles DHCP. It's designed to work in as many locations as possible.

How can I deploy my AAMEE without Apple Remote Desktop?

Hi everyone,
I created a build for Adobe CS6 Production Premium for Mac with the serial number embedded, along with the current updates. All is well with that; however, this is the issue that I am having:
I have tried to test the build on a local machine (the computer I created the build on) and was able to install the package with no issues; however, when I try to deploy build onto a networked machine, it doesn't work.
I have read through the AAMEE Reference Guide and have read (if I am not mistaken) that for CS6, you can only deploy an AAMEE build through Apple Remote Desktop onto multiple machines. I have also read that you would need Apple Remote Desktop on all of the machines you want the build to deploy on.
If that is case, if I have read the guide correctly, what is the point of deploying the build through a network if you have to still install ARD onto all the machines you want the software one? How can you get around this to be able to deploy your AAMEE successfully onto a network on machines?
When I tried it last night on one network Mac with ARD, I received the error message for "Validating packages...". I'm not sure what that means because the build works perfectly on local machine.
Any ideas would help as far as deploying the build on a network without using ARD, or really, just a simpler alternative that works?
PLEASE HELP.
Thanks.

Hi,
You can deploy package using any of these tools - ARD, SSH, Casper suite, Absolute manage, Land desk..and may be more but we have only tried these.
We have mentioned ARD as an example, but other standard tools can be very well used for deploying package. and there is no need to have ARD installed on all machines where you want to deploy the package, but only on admin machine.
can you please let me know - which client OS are you trying to deploy the package and whether the client machine is logged or logged in? please forward install.log if you are facing the error.
thanks,
Rahul | [email protected]

Remote desktop connection issue with an RDP client while connecting to some of windows 2008 and 2003 operating system flavors and not receiving SDin value choice 26 from DomainMCSPDU

Hi Team
We have our RDP client and i came across with one issue "Expected data got 3" with this client.
This issue is getting while connecting some of below operating system flavors.
Microsoft Windows 2008 Enterprise edition
Microsoft Windows 2008 Standard edition
Microsoft Windows 2003 servers
When we are trying to get RDP to those servers with our client, getting "Expected data got 3" error. One more main thing here is the specified error is not getting for all the servers of same operating system in above list.
Able to get the RDP console for those servers using mstsc client.
When i read the [MS-RDPBCGR] specification, i found the below points
mcsSDin (variable): Variable-length PER-encoded MCS Domain PDU (DomainMCSPDU) which encapsulates an MCS Send Data Indication structure (SDin, choice 26 from DomainMCSPDU), as specified in [T125] section 11.33 (the ASN.1 structure definitions
are given in [T125] section 7, parts 7 and 10). The userData field of the MCS Send Data Indication contains a Security Header and a Valid Client License Data (section 2.2.1.12.1) structure.
In my code i am not getting SDin value as 26. Is it the problem with Remote desktop Licensing in RDP servers as specified in the specification like "The userData field of the MCS Send Data Indication contains a Security Header and a Valid
Client License Data (section 2.2.1.12.1) structure."
Could you please explain me is this issue is happening due to Licence configuration in RDP server and please provide support with server side configuration if any because our code works for other servers ?
Thanks & Regards,
Pavan G.

Hello Pavan -
Thanks for contacting Microsoft Support. I'm researching this for you and request you to please send me mail at dochelp @ Microsoft dot com so that I can share tools and techniques to collect some traces and analyze.
Thanks.
Tarun Chopra | Escalation Engineer | Open Specifications Support Team

Pointer corruption on Remote Desktop 8.0.3

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