PolicyUtil error when clicking on Grid Control database

Hi. I installed Grid Control 10.2.0.4 using a new database (didn't upgrade after installation, so DB is 10.2.0.2). When I click on the repository database under 'Database' (the only one that appears listed since I haven't installed Agent on any other machines), I get some Internal Error message. Here's the content of the file sysman\log\emoms.log:
2008-10-20 09:24:08,843 [EMUI_09_24_06_/console/database/instance/sitemap] ERROR svlt.PageHandler handleRequest.639 - java.lang.NoClassDefFoundError: oracle/sysman/eml/ecm/policy/util/PolicyUtil
java.lang.NoClassDefFoundError: oracle/sysman/eml/ecm/policy/util/PolicyUtil
     at oracle.sysman.db.adm.inst.SitemapController.setOverviewPage(SitemapController.java:1381)
     at oracle.sysman.db.adm.inst.SitemapController.setRequestAttributes(SitemapController.java:989)
     at oracle.sysman.db.adm.BaseController.handleEvent(BaseController.java:1026)
     at oracle.sysman.emSDK.svlt.PageHandler.handleRequest(PageHandler.java:577)
     at oracle.sysman.db.adm.RootController.handleRequest(RootController.java:170)
     at oracle.sysman.db.adm.DBControllerResolver.handleRequest(DBControllerResolver.java:114)
     at oracle.sysman.emSDK.svlt.EMServlet.myDoGet(EMServlet.java:784)
     at oracle.sysman.emSDK.svlt.EMServlet.doGet(EMServlet.java:340)
     at oracle.sysman.eml.app.Console.doGet(Console.java:319)
     at javax.servlet.http.HttpServlet.service(HttpServlet.java:740)
     at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
     at com.evermind.server.http.ResourceFilterChain.doFilter(ResourceFilterChain.java:65)
     at oracle.sysman.eml.app.EMRepLoginFilter.doFilter(EMRepLoginFilter.java:190)
     at com.evermind.server.http.EvermindFilterChain.doFilter(EvermindFilterChain.java:16)
     at oracle.sysman.eml.app.BrowserVersionFilter.doFilter(BrowserVersionFilter.java:122)
     at com.evermind.server.http.EvermindFilterChain.doFilter(EvermindFilterChain.java:20)
     at oracle.sysman.emSDK.svlt.EMRedirectFilter.doFilter(EMRedirectFilter.java:102)
     at com.evermind.server.http.EvermindFilterChain.doFilter(EvermindFilterChain.java:20)
     at oracle.sysman.eml.app.ContextInitFilter.doFilter(ContextInitFilter.java:353)
     at com.evermind.server.http.ServletRequestDispatcher.invoke(ServletRequestDispatcher.java:659)
     at com.evermind.server.http.ServletRequestDispatcher.forwardInternal(ServletRequestDispatcher.java:330)
     at com.evermind.server.http.HttpRequestHandler.processRequest(HttpRequestHandler.java:830)
     at com.evermind.server.http.AJPRequestHandler.run(AJPRequestHandler.java:224)
     at com.evermind.server.http.AJPRequestHandler.run(AJPRequestHandler.java:133)
     at com.evermind.util.ReleasableResourcePooledExecutor$MyWorker.run(ReleasableResourcePooledExecutor.java:192)
     at java.lang.Thread.run(Thread.java:534)
Any ideas of what's happening? How to fix it?
Thanks

The file is 2 Mb in size, so I copied just some warnings and a fragment of the end of the file:
ADVERTENCIA: {oracle.sysman.emCfg.core.CfmAggregateRef ref to oracle.sysman.top.agent:null:LATEST(unresolved_version):common} was marked unavailable: There are no loaded aggregates for oracle.sysman.top.agent:common
Oc4jDeploy tool completed successfully!
INFO: oracle.sysman.top.oms:PerformSecureCommand:runCmd:Command Output stderr:
INFO: oracle.sysman.top.oms:Oms deploying
INFO: oracle.sysman.top.oms:OmsPlugIn:Requested Configuration Step 1 have been completed with status=true
INFO: oracle.sysman.top.oms:OmsPlugIn:Requested Configuration Step 2 have been completed with status=true
INFO: oracle.sysman.top.oms:OmsPlugIn:Requested Configuration Step 3 have been completed with status=true
INFO: oracle.sysman.top.oms:EmcpPlug:invoke:Completed EmcpPlug invoke method on an aggregate=oracle.sysman.top.oms for Action=patchsetConfiguration in step=2:microstep=0
INFO: oracle.sysman.top.oms:El plugin OMS Patch Configuration se ha realizado correctamente
INFO: oracle.sysman.top.oms:About to execute plug-in Deploy Provision Application
INFO: oracle.sysman.top.oms:El plugin Deploy Provision Application se está ejecutando
INFO: oracle.sysman.top.oms:Internal PlugIn Class: oracle.sysman.emcp.aggregates.ConfigPlugIn
INFO: oracle.sysman.top.oms:Classpath = C:\OracleHomes\oms10g\sysman\jlib\aggPlug.jar;C:\OracleHomes\oms10g\sysman\jlib\omsPlug.jar;C:\OracleHomes\oms10g\jlib\emConfigInstall.jar;C:\OracleHomes\oms10g\sysman\jlib\emCORE.jar;C:\OracleHomes\oms10g\sysman\jlib\emagentSDK.jar;C:\OracleHomes\oms10g\sysman\jlib\log4j-core.jar;C:\OracleHomes\oms10g\jdbc\lib\classes12.jar
ADVERTENCIA: oracle.sysman.top.oms:Before reading the ConfigTool
INFO: oracle.sysman.top.oms:El comando es: cmd /c C:\OracleHomes\oms10g/bin/PARDeploy -action deploy -parDir C:\OracleHomes\oms10g/sysman/prov/paf -force
INFO: oracle.sysman.top.oms:El valor de salida es = 0
INFO: oracle.sysman.top.oms:STDERR=
STDOUT=
ERROR !
Software Library has not been setup !
Please configure Software Library and try again.
INFO: oracle.sysman.top.oms:El comando es: cmd /c C:\OracleHomes\oms10g/perl/5.6.1/bin/MSWin32-x86/perl C:\OracleHomes\oms10g/sysman/plugins/connector/install_remedycntr.pl C:\OracleHomes\oms10g RemedyDeploy.xml CONSOLAORACLE 1521 emrep
INFO: oracle.sysman.top.oms:El valor de salida es = 0
INFO: oracle.sysman.top.oms:STDERR=
"stty" no se reconoce como un comando interno o externo,
programa o archivo por lotes ejecutable.
"stty" no se reconoce como un comando interno o externo,
programa o archivo por lotes ejecutable.
STDOUT=
Oracle Enterprise Manager 10g Release 4 Grid Control
Copyright (c) 1996, 2007 Oracle Corporation. All rights reserved.
C:\OracleHomes\oms10g
Destination directory: C:\OracleHomes\oms10g\sysman\connector\Remedy_Connector
Creating directory C:\OracleHomes\oms10g\sysman\connector\Remedy_Connector ...
Done
Extracting META-INF/MANIFEST.MF
Extracting templates/Remedy_DefaultCategory_HighPriority_AutoClose_w_Wlog.xsl
Extracting templates/Remedy_DefaultCategory_HighPriority_AutoClose.xsl
Extracting templates/Remedy_DefaultCategory_HighPriority_w_Wlog.xsl
Extracting templates/Remedy_DefaultCategory_HighPriority.xsl
Extracting templates/Remedy_DefaultCategory_LowPriority_AutoClose_w_Wlog.xsl
Extracting templates/Remedy_DefaultCategory_LowPriority_AutoClose.xsl
Extracting templates/Remedy_DefaultCategory_LowPriority_w_Wlog.xsl
Extracting templates/Remedy_DefaultCategory_LowPriority.xsl
Extracting templates/Remedy_DefaultCategory_MediumPriority_AutoClose_w_Wlog.xsl
Extracting templates/Remedy_DefaultCategory_MediumPriority_AutoClose.xsl
Extracting templates/Remedy_DefaultCategory_MediumPriority_w_Wlog.xsl
Extracting templates/Remedy_DefaultCategory_MediumPriority.xsl
Extracting templates/Remedy_DefaultCategory_UrgentPriority_AutoClose_w_Wlog.xsl
Extracting templates/Remedy_DefaultCategory_UrgentPriority_AutoClose.xsl
Extracting templates/Remedy_DefaultCategory_UrgentPriority_w_Wlog.xsl
Extracting templates/Remedy_DefaultCategory_UrgentPriority.xsl
Extracting createTicketResponse.xsl
Extracting getTicket_request.xsl
Extracting getTicket_response.xsl
Extracting RemedyDeploy.xml
Extracting EMEventModel.xml
Extracting RemedyDeploy_w_Worklog.xml
Extracting HelpDesk_Modify_Service_w_Worklog.def
Extracting HelpDesk_Query_Service_By_Case_ID.def
Please enter the SYSMAN password:
Oracle Enterprise Manager 10g Release 4 Grid Control
Copyright (c) 1996, 2007 Oracle Corporation. All rights reserved.
Connector type 4c10d5d7f74044008281a7d38f45c845 registered.
Oracle Enterprise Manager 10g Release 4 Grid Control
Copyright (c) 1996, 2007 Oracle Corporation. All rights reserved.
Connector type is Remedy Connector
The connector type guid is 4C10D5D7F74044008281A7D38F45C845
Oracle Enterprise Manager 10g Release 4 Grid Control
Copyright (c) 1996, 2007 Oracle Corporation. All rights reserved.
Connector type is Remedy Connector
The connector type guid is 4C10D5D7F74044008281A7D38F45C845
Oracle Enterprise Manager 10g Release 4 Grid Control
Copyright (c) 1996, 2007 Oracle Corporation. All rights reserved.
Connector type is Remedy Connector
The connector type guid is 4C10D5D7F74044008281A7D38F45C845
Oracle Enterprise Manager 10g Release 4 Grid Control
Copyright (c) 1996, 2007 Oracle Corporation. All rights reserved.
Connector type is Remedy Connector
The connector type guid is 4C10D5D7F74044008281A7D38F45C845
Oracle Enterprise Manager 10g Release 4 Grid Control
Copyright (c) 1996, 2007 Oracle Corporation. All rights reserved.
Connector type is Remedy Connector
The connector type guid is 4C10D5D7F74044008281A7D38F45C845
Oracle Enterprise Manager 10g Release 4 Grid Control
Copyright (c) 1996, 2007 Oracle Corporation. All rights reserved.
Connector type is Remedy Connector
The connector type guid is 4C10D5D7F74044008281A7D38F45C845
Oracle Enterprise Manager 10g Release 4 Grid Control
Copyright (c) 1996, 2007 Oracle Corporation. All rights reserved.
Connector type is Remedy Connector
The connector type guid is 4C10D5D7F74044008281A7D38F45C845
Oracle Enterprise Manager 10g Release 4 Grid Control
Copyright (c) 1996, 2007 Oracle Corporation. All rights reserved.
Connector type is Remedy Connector
The connector type guid is 4C10D5D7F74044008281A7D38F45C845
INFO: oracle.sysman.top.oms:El comando es: cmd /c C:\OracleHomes\oms10g/perl/5.6.1/bin/MSWin32-x86/perl C:\OracleHomes\oms10g/sysman/plugins/connector/install_momcntr.pl C:\OracleHomes\oms10g CONSOLAORACLE 1521 emrep
INFO: oracle.sysman.top.oms:El valor de salida es = 0
INFO: oracle.sysman.top.oms:STDERR=
"stty" no se reconoce como un comando interno o externo,
programa o archivo por lotes ejecutable.
"stty" no se reconoce como un comando interno o externo,
programa o archivo por lotes ejecutable.
STDOUT=
C:\OracleHomes\oms10g/bin/emctl extract_jar connector C:\OracleHomes\oms10g/j2ee/OC4J_EM/applications/em/em/WEB-INF/lib/momconnector.jar "Microsoft Operations Manager Connector" C:\OracleHomes\oms10g
Oracle Enterprise Manager 10g Release 4 Grid Control
Copyright (c) 1996, 2007 Oracle Corporation. All rights reserved.
C:\OracleHomes\oms10g
Destination directory: C:\OracleHomes\oms10g\sysman\connector\Microsoft_Operations_Manager_Connector
Creating directory C:\OracleHomes\oms10g\sysman\connector\Microsoft_Operations_Manager_Connector ...
Done
Extracting MOMConnector.xml
Extracting acknowledge_request.xsl
Extracting cleanup_request.xsl
Extracting createEvent_request.xsl
Extracting createEvent_response.xsl
Extracting defaultTargetInstance.xml
Extracting getNewAlert_request.xsl
Extracting getNewAlerts_response.xsl
Extracting getUpdatedAlert_request.xsl
Extracting getUpdatedAlerts_response.xsl
Extracting initialize_request.xsl
Extracting setup_request.xsl
Extracting setup_response.xsl
Extracting targetType.xml
Extracting uninitialize_request.xsl
Extracting update_alert_request.xsl
Extracting updateEvent_request.xsl
Extracting updateEvent_response.xsl
Extracting cleanup_request.xml
Extracting GenericAcknowledgeRequest.xsd
Extracting GenericGetAlertRequest.xsd
Extracting GenericGetUpdateRequest.xsd
Extracting generic_request_acknowledgealerts.xml
Extracting generic_request_newalerts.xml
Extracting generic_request_updatedalerts.xml
Extracting GenericSetupRequest.xsd
Extracting getResponse_request.xml
Extracting getResponse_request.xsl
Extracting initialize_request.xml
Extracting setup_request.xml
Extracting uninitialize_request.xml
Extracting update_alert_request.xml
SYSMAN Password:
C:\OracleHomes\oms10g/bin/emctl register_connector connector C:\OracleHomes\oms10g/sysman/connector/Microsoft_Operations_Manager_Connector/MOMConnector.xml CONSOLAORACLE 1521 emrep sysman ****** C:\OracleHomes\oms10g
Oracle Enterprise Manager 10g Release 4 Grid Control
Copyright (c) 1996, 2007 Oracle Corporation. All rights reserved.
Connector type f2e4e0ac139b4917bc4dd6651f9a9f89 registered.
Loading target type C:\OracleHomes\oms10g\sysman\connector\Microsoft_Operations_Manager_Connector\targetType.xml
isTargetTypeExist checking for : mom_managed_host
Target type is mom_managed_host
Done.
Loading default target instance C:\OracleHomes\oms10g\sysman\connector\Microsoft_Operations_Manager_Connector\defaultTargetInstance.xml
TargetName added :generic_mom_managed_host
Done.
INFO: oracle.sysman.top.oms:El comando es: cmd /c C:\OracleHomes\oms10g/jdk/bin/java -jar C:\OracleHomes\oms10g/sysman/jlib/emclikit.jar client -install_dir=C:\OracleHomes\oms10g/bin
INFO: oracle.sysman.top.oms:El valor de salida es = 0
INFO: oracle.sysman.top.oms:STDERR=
STDOUT=
Oracle Enterprise Manager 10g Versión 10.2.0.4.0.
Copyright (c) 1996, 2007 Oracle Corporation. Todos los Derechos Reservados.
La instalación del cliente de EM CLI ha terminado correctamente.
INFO: oracle.sysman.top.oms:El plugin Deploy Provision Application se ha realizado correctamente
INFO: oracle.sysman.top.oms:About to execute plug-in Starting Oracle Management Server
INFO: oracle.sysman.top.oms:El plugin Starting Oracle Management Server se está ejecutando
INFO: oracle.sysman.top.oms:Internal PlugIn Class: oracle.sysman.emcp.oms.StartOMS
INFO: oracle.sysman.top.oms:Classpath = C:\OracleHomes\oms10g\sysman\jlib\omsPlug.jar;C:\OracleHomes\oms10g\jlib\emConfigInstall.jar;C:\OracleHomes\oms10g\sysman\jlib\emCORE.jar;C:\OracleHomes\oms10g\sysman\jlib\emagentSDK.jar;C:\OracleHomes\oms10g\sysman\jlib\log4j-core.jar;C:\OracleHomes\oms10g\jdbc\lib\classes12.jar
INFO: oracle.sysman.top.oms:EmcpPlug:invoke:Starting EmcpPlug invoke method on an aggregate=oracle.sysman.top.oms for Action=patchsetConfiguration in step=5:microstep=0
INFO: oracle.sysman.top.oms:inside perform
INFO: oracle.sysman.top.oms:Starting Oms again
INFO: oracle.sysman.top.oms:PerformSecureCommand:runCmd:Performing Command=CMD /C C:\OracleHomes\oms10g\opmn\bin\opmnctl stopall
INFO: oracle.sysman.top.oms:PerformSecureCommand:runCmd:CMD /C C:\OracleHomes\oms10g\opmn\bin\opmnctl stopall have completed with exitCode=0
INFO: oracle.sysman.top.oms:PerformSecureCommand:runCmd:Command Output stdout:
'opmnctl: stopping opmn and all managed processes...
INFO: oracle.sysman.top.oms:PerformSecureCommand:runCmd:Command Output stderr:
INFO: oracle.sysman.top.oms:PerformSecureCommand:runCmd:Performing Command=CMD /C C:\OracleHomes\oms10g\opmn\bin\opmnctl startall
INFO: oracle.sysman.top.oms:PerformSecureCommand:runCmd:CMD /C C:\OracleHomes\oms10g\opmn\bin\opmnctl startall have completed with exitCode=0
INFO: oracle.sysman.top.oms:PerformSecureCommand:runCmd:Command Output stdout:
'opmnctl: starting opmn and all managed processes...
INFO: oracle.sysman.top.oms:PerformSecureCommand:runCmd:Command Output stderr:
INFO: oracle.sysman.top.oms:starting opmn service again
INFO: oracle.sysman.top.oms:EmcpPlug:invoke:Completed EmcpPlug invoke method on an aggregate=oracle.sysman.top.oms for Action=patchsetConfiguration in step=5:microstep=0
INFO: oracle.sysman.top.oms:El plugin Starting Oracle Management Server se ha realizado correctamente
INFO: CfwProgressMonitor:actionProgress:About to perform Action=patchsetconfigure Status=is running with ActionStep=2 stepIndex=2 microStep=0
INFO: Cfm.save() was called
INFO: Cfm.save(): 15 aggregate instances saved

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SEVERE: Error dropping the repository
Mar 15, 2010 11:14:10 PM oracle.sysman.emcp.EMReposConfig invoke
INFO: Refer to the log file at /u01/oracle10g_grid/DB10.2.0/cfgtoollogs/emca/GRID/emca_repos_drop_<date>.log for more details.
Mar 15, 2010 11:14:10 PM oracle.sysman.emcp.EMConfig perform
SEVERE: Error dropping the repository
Refer to the log file at /u01/oracle10g_grid/DB10.2.0/cfgtoollogs/emca/GRID/emca_2010-03-15_11-13-15-PM.log for more details.
Mar 15, 2010 11:14:10 PM oracle.sysman.emcp.EMConfig perform
CONFIG: Stack Trace:
oracle.sysman.emcp.exception.EMConfigException: Error dropping the repository
at oracle.sysman.emcp.EMReposConfig.invoke(EMReposConfig.java:183)
at oracle.sysman.emcp.EMReposConfig.invoke(EMReposConfig.java:134)
at oracle.sysman.emcp.EMConfig.perform(EMConfig.java:171)
at oracle.sysman.emcp.EMConfigAssistant.invokeEMCA(EMConfigAssistant.java:486)
at oracle.sysman.emcp.EMConfigAssistant.performConfiguration(EMConfigAssistant.java:1142)
at oracle.sysman.emcp.EMConfigAssistant.statusMain(EMConfigAssistant.java:470)
at oracle.sysman.emcp.EMConfigAssistant.main(EMConfigAssistant.java:419)
please help on this issue
Thanks

Based on the error below:
Could not connect to SYS/(DESCRIPTION=(ADDRESS_LIST=(ADDRESS=(PROTOCOL=TCP)(HOST=ceserp.computechcorp.net)(PORT=1543)))(CONNECT_DATA=(SERVICE_NAME=GRID))): ORA-12514: TNS:listener does not currently know of service requested in connect descriptor (DBD ERROR: OCIServerAttach)
It looks like the installer can't connect to your existing database.
Can you ensure that your listener is servicing the already existing database.
lsnrctl status -> will list services
Make sure the database you want to use as your repository is there.

Error in OMS configuration when Installing 10g Grid Control

Hi All,
I am installing Enterprise manager Grid control 10g for Rac. This is failing on OMS configuration.I check log file and found following error under OracleHomes/oms10g/sysman/log/emca_repos_drop12_29_46:
Could not connect to SYS/(DESCRIPTION=(ADDRESS_LIST=(ADDRESS=(PROTOCOL=TCP)(HOST=bomlsr01)(PORT=1541)))(CONNECT_DATA=(SID=APPSUPG))): ORA-12505: TNS:listener does not currently know of SID given in connect descriptor (DBD ERROR: OCIServerAttach)
As I am installing this on RAC I passed service name (DB name) value not SID.
Could anyone please tell where I am doing wrong?
Thanks
Sanjeev

OK, but when looking at the error message
Could not connect to SYS/(DESCRIPTION=(ADDRESS_LIST=(ADDRESS=(PROTOCOL=TCP)(HOST=bomlsr01)(PORT=1541)))
(CONNECT_DATA=(SID=APPSUPG))): ORA-12505: TNS:listener does not currently know of SID given in connect descriptor
(DBD ERROR: OCIServerAttach)
and comparing it with the result of the tnsping
(DESCRIPTION= (ADDRESS=(PROTOCOL=tcp)(HOST=bomlsr01.firstassist.org.uk)(PORT=1541)) (CONNECT_DATA= (SERVICE_NAME=APPSUPG)
(INSTANCE_NAME=RAC1)))
I see two differences:
=> SID=APPSUPG / SERVICE_NAME=APPSUPG
=> HOST=bomlsr01 / HOST=bomlsr01.firstassist.org.uk
The harder part now is to figure out what needs to be done to fix your issue. I would suggest to take a look at the documentation (installing
GC on RAC)

00933 error when clicking on the data tab for the selected table

Hi,
I'm getting the following error when selecting a table from the tree view then clicking on the data tab:
An error was encountered performing the requested operation:
ORA-00933: SQL command not properly ended
00933.00000 - "SQL command not properly ended"
*Cause:
*Action:
Vendor code 933
The exact same tables created from sqlplus for a different user in the same database work fine. Note, I'm not typing any SQL in myself. It would appear this happens on all tables created as this user. I cannot see any difference between permissions for this user and others which work but the failing user does have a "-" in the username and password which I'm suspicious of.
This is SQL Developer v 1.2.0 (build 29.98) (the most recent I believe, Oracle Database 10g Express Edition Release 10.2.0.1.0 and Linux ubuntu.
Thanks
Martin

"-" is not allowed in identifiers and is almost certainly the cause of your problem. This can be got round by quoting i.e. using "STUPID-NAME" instead of STUPID-NAME.
I'm slightly surprised that SQLDeveloper doesn't quote the statement. Perhaps it quotes table names but not user names.

Error when clicking send fax in SAP B1 2007A

Hi,
I'm trying to configure my client's SAP B1 server to be able to send faxes via SBOMailer and MS Fax. I read the guides and documentation.
1. Does faxing only work strictly in the scenarios stated in the documentation?
2. Will it work if:-
a) The server has MS Fax and a fax modem installed; and
b) I am logged in to the server via remote desktop; and
c) I only configured the fax portion of the SBOMailer since I am not using the email function?
Basically, in this scenario, the Service Manager, SBO Mailer, MS Fax, fax modem and SAP Client (because I am using remote desktop) are on the same machine.
I am asking this because I keep getting the following error when I click send:-
"Email address has not been defined for the sender. Cannot send email, SMS, or fax. , 'manager' [Message 3581-4]"
I have checked the company details, business partner details and the fax console's "sender information". They all have email addresses and fax numbers keyed in.
After a few minutes, the fax console shows that the system tried to dial to itself and so got a "no dial tone" error. The file that it sent only contained the Cover page and nothing else. What's going on?
Can anyone out there help me?
Regards,
Jin Siang

Hi,
Thanks for your advice. That solved one part of the problem. Now the system states "Operation Completed Successfully." BUT nothing appears in the fax console outbox and sent folders. The SBOMailer and MS Fax do not seem to be communicating with each other.
Email settings are blank because it is not used.
For fax settings, I put:-
Microsoft Fax Server: Server IP
Fax Server Type: Microsoft Fax
All tickboxes have been checked.
Schedule settings: On specific date
Connection settings: Correct login settings
Database settings: Correct DB selected
Any ideas, guys?
Thanks,
Chris.
Edited by: Jin Siang Lee on Feb 18, 2009 10:38 AM
Edited by: Jin Siang Lee on Feb 18, 2009 10:44 AM

Error when clicking other button after displaying Popup window

Hi,
I'm developing a custom page which calls a popup window in r12, below is the error encountered.
Error: Cannot Display Page
You cannot complete this task because you accessed this page using the browser's navigation buttons (the browser Back button, for example).
To proceed, please select the Home link at the top of the application page to return to the main menu. Then, access this page again using the application's navigation controls (menu, links, and so on) instead of using the browser's navigation controls like Back and Forward.
On my base page, I have other buttons like Save, Back, and the button to invoke the popup window. I can display the popup window without error, but when i clicked on the base page's other buttons after invoking the popup window, the error above is shown. I'm not clicking any browser's navigation buttons. Please let me know how to solve this error.
Thanks!

Hi,
Just want to update...
The error occurred because I have isBackNavigationFired checking, this becomes true when clicking the other buttons in the base page after displaying the popup. Is there a workaround where I can make this work without removing my back browser navigation checking?
Thanks!

PolicyUtil error when clicking on Grid Control database

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