Popup notification in user decision not showing

Hello,
I'm facing a problem with my workflows, I have two workflows in my system, bot are sending user decision to the users, the problem is my requirement is to raise a popup notification once the decision is sent. I have configured the activity to send the decision as priority 1(express-urgent), the weird part is that it's working perfectly fine in 1 workflow, but it's not working in the other one, I have checked and double check the activities are exactly equal, and UI am even sharing the same task, when I check the user decision in the inbox I can see that the priority is 1(urgent) but I am not getting the notification inmediately like the other workflow does.
I'd appreciate your help on this, system configuration is ok, as I mentioned it's working fine in one WF I have tested with different users, and I have also send normal messages as express and I got the popup, so it seems like the problem is linked to the workflow itself.
Thanks

Hi Gang LI,
Using 'SO_NEW_DOCUMENT_ATT_SEND_API1' you can send notification amisl to a user. But user decisions are used to send workitems to user to take action on. These have deadline monitoring activated to take care of missed deadlines for the task.
Please explain if you need to send workitems to the users.
Regards,
Saumya

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