User Extension not showing in Corporate Directory on

I have a User whose name shows in the Corporate Directory, however his Extension not showing in Corporate Directory and unlike all other users who have a telephone Icon next to their name, his just has like a keypad icon.
Where do I start to troubleshoot this?

When I view the "End User" under User Management that User has no Phone listed for that users. I tried to find a way to manually change it, but I don't think I can because we are set to sync with AD.
So I'm thinking that the error may be in AD? What do you think?

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