Porque no obtube spotify premium si ya pague en el oxxo 1mes

Hola
Me meti a spotify premium para obternerlo 1 mes , pero lo sigo tiendo gratis. Como activo spotify premium o porque razon no puedo obtenerlo
Gracias

Hi there,
Welcome at the Spotify Community!
I'm sorry that I'm replying in English, but most of the users here understand English.
As I've translated everything correctly, you're saying you bought an month of Premium, but your account still says it's on the free subscription?
Could you please make sure you've logged in to the right account (where you bought the Premium for), you could take an look at your invoice for the username, so you can login to the right account.
If it still says Free on the my account page, I think the best thing you can do is to get in touch with Spotify so they can check out what's going wrong.
You may get in touch with Spotify via their Twitter page (@SpotifyCares), or by following this link to send an e-mail.
If you send an e-mail, please check your inbox (and spam box) to check for their automatic reply. Once you get it, please reply to it immediatly (even if it's from an no-reply e-mail addres) to make sure an Spotify employee will get back to you as soon as possible.
 

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