Portal Internal Error for Talent Development Application

Question

Dear Friends,
We have the following setup:
Talent Development Specialist(TDS) Application on EP 7.0.
When we click on any BSP iView associated with TDS, we receive a pop up containing internal error. the properties of the pop up is as follows:
http://phlnyt13.gb.dpost.com:8060/sap(bD1lbiZjPTI5OSZkPW1pbiZwPTMwMTU3JnY9NyUyZTAwJmk9MSZzPVNJRCUzYUFOT04lM2FnYmFoZXYxM19TSDFfNjAlM2FrUG5ya1JtZ2phOTJsQ01ndWI3WUZEc3BYM1BRWlppaFktbXh0VUtwLUFUVA==)/bc/bsp/sap/hrrcf_start_int/application.do?sap-tray-type=PLAIN&sap-tray-padding=X&sap_ep_version=7%2e00%2e200711172137&sap_ep_baseurl=http%3a%2f%2fphlnyt13%2egb%2edpost%2ecom%3a56000%2firj%2fportal&rcfLogAppl=APPROVALS_SUCC_PLNG
QUERY:
1) How do we check if the BSP application is working in it's native state. i.e, in backend?.
we have activated the all services under the /bc/bsp/sap
2) We have checked the Application Table T77RCF_LOG_APPL having an entry for APPROVALS_SUCC_PLNG.
Thanks in Advance, Suresh

Answer 1

Hi Suresh!
As promised here are my thoughts:
ad 1: This is a very good idea in order to locate the the cause of the problem: Portal or BSP.
You can test the BSP application in the backend using 2 methods:
In SICF right-click on Service and choos test service.
If this should not work ...
- go to transaction SE80,
- select BSP application hrrcf_start_int in namespace SAP
- navigate to controller application.do
- right-click on controller
- choose "test"
If this works (after entering your backend credentials) then create a BSP iView in the portal starting one of the SAP test BSPs (e.g. IT00) and tell us the results ...
ad 2: Did you find any entries in the application log or was it empty?
Could you please tell us the detailed content of the error popup? Is there a short dump in the SAP backend (transaction ST22) or an entry in the system log (transaction SM21) or an entry in the ICM trace (transaction SMICM -> GoTo -> Trace File -> Display).
Regards,
Volker