Portal Timeout

I'm running SCSM 2012 R2 w/ UR2 and my slower links are getting timeout errors while loading the portal. The SharePoint frame loads correctly, but the timeout happens after the Silverlight application has the "Please Wait" with the blue/grey
progress bar. Does anyone know how to increase the timeout on that?
Best, Jacob I'm a PC.

Are you using the portal over WAN? FYI Portal was not designed for over WAN so it performs slowly in this scenario.
Navigate to your ServiceHost folder (C:\inetpub\wwwroot\System Center Service Manager Portal\ServiceHost for me) and edit your web.config file.
Depending on if your using HTTP or HTTPS, add the desired timeouts to "<binding Name="DefaultHttpBinding">" or <binding Name="DefaultHttpsBinding">".
The Timeouts are following the HH:MM:SS format, so in the example below I have set the timeouts to 5 min each.
Hope this helps.
<Binding Name="DefaultHttpBinding"
closeTimeout="00:05:00"
openTimeout="00:05:00"
receiveTimeout="00:05:00"
sendTimeout="00:05:00">

<Binding Name="DefaultHttpsBinding"
closeTimeout="00:05:00"
openTimeout="00:05:00"
receiveTimeout="00:05:00"
sendTimeout="00:05:00">

Similar Messages

SSO and portal timeout -- other bug?

...this is very probably related to the other post talking about SSO and portal timeout...
I am having another weird issue with dotnet portlets that uses inline refresh (done automatically by dotnet accelerator) and SSO.
When you let the portal session expire, and then click on a button/link within a portlet (hence generate an inline refresh gatewayed request), the full portal window (header/footer etc...) appears within the portlet, instead of the portlet content alone.
I did some http traces (see below) and it seems the problem is due to the windows SSOLogin.aspx (we are using windows auth SSO) not taking the requested portlet gatewayed request url as a post login redirect info... but taking instead the current page url (which is wrong)
Thus, after the gatewayed portlet request is successfully authenticated by the SSOLogin.aspx component, it is automatically redirected to the wrong urll...making the full portal page refresh into the portlet.
So my question is: have anyone already seen such behavior? And has anything been done to fix this?
It really seems like a bug with the SSO servlet...but maybe i am doing something wrong...Just want to have your thoughts on this.
Thanks,
Fabien
============================================================================================
HTTP Trace:
POST     302     Redirect to /portal/sso/SSOLogin.aspx?in_hi_userid=15046&space=CommunityPage&parentid=1&cached=false&control=SetCommunity&PageID=0&CommunityID=205&parentname=Login     http://your.portal.com/portal/server.pt/gateway/PTARGS_0_15046_362_205_0_43/http%3B/your.portletserver.com/yourapp/youraspx.aspx
GET     401     text/html     http://your.portal.com/portal/sso/SSOLogin.aspx?in_hi_userid=15046&space=CommunityPage&parentid=1&cached=false&control=SetCommunity&PageID=0&CommunityID=205&parentname=Login
GET     401     text/html     http://your.portal.com/portal/sso/SSOLogin.aspx?in_hi_userid=15046&space=CommunityPage&parentid=1&cached=false&control=SetCommunity&PageID=0&CommunityID=205&parentname=Login
GET     302     Redirect to http://your.portal.com/portal/server.pt?in_hi_userid=15046&space=CommunityPage&parentid=1&cached=false&control=SetCommunity&PageID=0&CommunityID=205&parentname=Login     http://your.portal.com/portal/sso/SSOLogin.aspx?in_hi_userid=15046&space=CommunityPage&parentid=1&cached=false&control=SetCommunity&PageID=0&CommunityID=205&parentname=Login
GET     200     text/html; charset=utf-8     http://your.portal.com/portal/server.pt?in_hi_userid=15046&space=CommunityPage&parentid=1&cached=false&control=SetCommunity&PageID=0&CommunityID=205&parentname=Login

I have this happen in v6.0 sp1. We have worked around the problem with a bit of work and synchronization of settings. Below, I've outlined how we've worked around the problem (which is indeed a problem that should be fixed). Also, if you have a load balancer, you'll need to set your session timeout on the load balancer to a bit more than the refresh rate that you set for your communities and My Pages.
Resolving the Portlet Timeout / Refresh Problem in ALUI Portal_
Problem: Users occasionally receive the portal page within a portlet error
Cause: The root cause has not been determined; however it appears that the primary event that exhibits the behavior is when a teammember’s session has expired on the portal server and they then utilize a .NET form-based portlet which refreshes in place. Because we are using WIA SSO to enable automatic logins to the portal, it makes the error seem to occur randomly.
Resolution:
The workaround solution is to – 1) increase the portal session timeout on the portal web servers from the default 20min to 4 hours, and 2) set the MyPage refresh interval setting for all portal users to 3 hours. The setting name is a bit of a misnomer, as it will actually refresh the entire portal page automatically if the user is idle on either a My Page or a Community Page, as these are the only two places that portlets reside.
Increasing the portal session timeout:
The portal session timeout is controlled in two places, and both settings should match. On the portal virtual directory in IIS, edit the configuration and increase the timeout setting to 240 (minutes). Then, edit the portal application’s web.config file (d:\portal\ptportal\6.0\webapp\portal\web\) and increase the sessionState Timeout variable to 240. Editting the config file will require you to restart the services before you see the change.
Initial setting of the MyPage refresh interval:
The initial setting will need to be done by a SQL script in order to apply it to all existing users. The Default Profile should also be updated so that all new user synched from AD will have this setting applied automatically.
/* Delete refresh interval settings for all users first so that there are no conflicts on the inserts */
DELETE FROM portaldbuser.ptprefs WHERE prefname = 'intMyPageRefreshRate'
/* Insert desired page refresh setting for all users */
INSERT INTO portaldbuser.ptprefs (userid,gadgetid,prefclassid,prefobjectid,prefname,prefvaluetype,prefvalue,pagenumber) SELECT objectid,0,0,0,'intMyPageRefreshRate',3,180,0 FROM portaldbuser.ptusers
From Administration, access the Default Profiles utility. Check the Default Profile entry and click on the Edit Profile Layout link. Click on the My Account link in the Portal Settings portlet and then on the Display Options link on the next page. In the Page and Portlet Settings, update the Your My Page will be updated: setting to 4 hours. Click Finish twice to return to Administration.
Updating the MyPage refresh interval:
To update the setting just modify the insert portion of the SQL script. Change the prefvalue number (180) to the desired timeout in minutes and rerun both statements of the script.
The Default Profile should be also be modified per the instructions above.
I hope this helps...
-tom

JavaScript Out of Memory Error on Portal timeout.

Hello All,
I am using jsf and Inline navigation in all our portlets and when user leave the browser idle for portal timeout we have 2 problems. 1: Login portlet shows in that specific portlet. 2: we get a javascript alert saying out of memory at line 40. and the porltet shows error message as "Gateway was not able to access requested content. If the error persists, contact your portal Administrator."
We are using Plumtree 5.0.4 Java version.
any help is highly appreciated.
Thanks
A.J.

Both are valid behaviors unfortunately.
1) login portlet is showing up in specific portlet b/c inline navigation allows for you to create and load pages without affecting the overall portal.
This happens when you use iframes (which behave in a similar fashion).
- your only workaround is really to write some javascript function to "listen" to the portal login page getting loaded and then throwing the session into the parent browser (which is Portal). At least this is the only solution that I ever came up with when using Iframes.
2) Don't know about out of memory error actually, but getting the "gatewy was not able to access requested content" is valid b/c the session died.
- javascript errors require javascript solutions. Sorry I couldn't be more helpful than that.
Maybe someone else will have better suggestions.
The other suggestion is to use your app server to listen to the logout event and redirect appropriately to somewhere else, or have it do what you want it to do in situations as this.

ISE captive portal timeouts and radio policy

Hello!
I have two questions.
First, have some of you guys worked with the captive portal in ISE (guestportal)?
I have set up a new wireless network for a customer and they want to use the guest portal for som users.
The problem that I am expering is that on a particular site with many small buildings user complains that they have to reauthenticate using the webportal when moving between the buildnings.
I have tired extending the idle user timeout on that particular wlan in the cisco 5508, but I still having this problem.
I would actually like if the user login via the guestportal at the beginning of the work day and after say 4-5 hours they have to reautencitcate.
And if they loose network connectivity (moving between buildings, iphone/andriod shutting down wifi adapter, etc) they shuld be fine connecting again because they have aldready authecnticated once during the last 4-5 hours.
Is this possible via the ISE?
My second question deals with 2.4 and 5 Ghz band.
I use AP groups on each of my distribution areas. All groups have the same SSID but diffrenet egress interfaces (interfaces groups).
And in some of these I want to save the 5 GHz band for voice over wlan and in others i would like to use both bands.
Do I have to create diffrent wlan profiles with diffrent radio policys and same SSID or could I do this in the AP group settings using RF-profiles?
Hope for some help!
//Simon

Your first answer is there is no such option in ISE till now there you can specify the login time fix for a client. If the client disconnect from the network and reconnect again, it require re-authentication Every time.
2nd : You can use the AP group settings using RF-profiles to achieve this task.1st: There is no such option in ISE till now there you can specify the login time fix for a client. If the client disconnect from the network and reconnect again, it require re-authentication Every time.
your seconde answer : You can use the AP group settings using RF-profiles to achieve this task.

Possible to change the Portal Timeout webpage?

We have set it up so our portal users timeout if they have been inactive for 30 min. The problem is when the comeback from a period of inactivity, click on a link, and then are redirected to a webpage informing them that their session has timed out it gives them links back to oracle. I do not wish for my users of our website to be given this oracle timeout page with links to our oracle system. I would rather provide my own webpage informing them that they need to go back and re-login. Is there a way to do this?

If you have Multi-Cloud installed, you can see an example of this in the MultiCloud_Platform_Handler JavaScript (triggered during form load) where the Multi-Cloud dictionary is moved to the top of the form:
if (ServiceName == 'Add Network') { // Re-order the dictionaries on the form var MultiCloudNetwork_Element = document.getElementById("MultiCloudNetwork.DictionaryTable"); var VLANInstance_Element = document.getElementById("VLANInstance.DictionaryTable"); var VLANCustomerInput_Element = document.getElementById("VLANCustomerInput.DictionaryTable"); VLANInstance_Element.parentNode.insertBefore(MultiCloudNetwork_Element , VLANInstance_Element ); VLANInstance_Element.parentNode.replaceChild(VLANCustomerInput_Element , MultiCloudNetwork_Element ); VLANInstance_Element.parentNode.insertBefore(MultiCloudNetwork_Element , VLANCustomerInput_Element );
You should be able to follow this example.

Appraisal Form u2013 Portal timeout

Hello Experts,
Does anyone knows how can I change the timeout of Appraisal form (Portal) for MSS and ESS?
Thanks in advance!
Sivani

Siddharth,
Please, do you know the name of the option in iview properties?
Thanks again!
Sivani

Portal timeouts mismatch?

After reading the IT-eye blogs about portlet timeouts at http://www.it-eye.nl/weblog/2006/01/23/portlets-and-timeouts/, I wonder if my Portal instability issue that may be related to a mismatch of timeouts.
To quote from the blog "When the PPE stops waiting for the request to complete and returns the appropriate error, the request however is still processed."
My issue is that periodically the OPMN restarts the OHS because it thinks OHS as stopped responding. This may be reproduced by refreshing a page with many portlets multiple times in quick succession. Each refresh kicks off a new Apache server until the database is fully occupied which makes the OHS seem unresponsive. OPMN dutifully restarts the OHS then all is well for a time.
Does this sound related to a timeout mismatch? Maybe I can add executionKillTimeout to the OC4J_Portal Portal application?

From the knowledgebase:
https://support.oracle.com/CSP/main/article?cmd=show&type=NOT&id=865631.1
Change the timeout value settings for sessionState timeout value in machine.config and web.config:
- Web.config location : \bea\alui\ptportal\(version, e.g. -10.3.0)\webapp\portal\web
<sessionState mode="InProc"
cookieless="false"
timeout="20">
</sessionState>
The timeout value is in minutes, for one hour use 60 min, two hours 120 minutes, etc.
- Machine.config location : \WINDOWS\Microsoft.NET\Framework\(version)\CONFIG
<sessionState
mode="InProc"
stateConnectionString="tcpip=127.0.0.1:42424"
stateNetworkTimeout="10"
sqlConnectionString="data source=127.0.0.1;Integrated Security=SSPI"
cookieless="false"
timeout="20"
/>
The timeout value is in minutes, for one hour use 60 min, two hours 120 minutes, etc.
The Portal/IIS will need to be restarted for the changes to take effect- 'iisreset'.

Portal timeout notification?

Hello,
Is it possible to get a notification when user's session is about to close due to a timeout on portal?
We would like to display a popup message saying something like 'Your session is about to close in xx seconds', so the user can take appropriate actions.
Thanks in advance.
Mathieu

Mathieu,
Check this out.
http://wiki.sdn.sap.com/wiki/display/EP/EPSnippet-Portaluseridletimeoutforlogoff-custom+javascript
Good Luck!
Sandeep Tudumu

Setting Timeout in Portal

Hi Experts,
can anyone tell me how i can do setting the timeout in the portal?
That would be greatfull.
Thanks in advance.
Best Regards,
Ali

Ali,
check this [help link |http://help.sap.com/saphelp_nw04/helpdata/en/bd/6ca740aa053a13e10000000a155106/frameset.htm]on idle time out and procedure. and this [thread|Anyway to Setting Portal Timeout; these will give you enough information on session timeout.
Regards
mahesh

Portal to timeout on User inactivity

Dear All,
I have already read many posts on portal timeouts to occur based on user inactivity. (that is for the portal to log off automatically when there is no mouse movement or KB activity say in 10 minutes.)
Can you please give a step by step guide as to how to achive this? Earlier posts do not clearly specify how to achieve this properly.
I am using SAP 2004S SP07.
Any assistance is highly appreciated,
Antony.

Even I am on the same page and trying to figure out a way to logoff for user inactivity. we are using kiosks for ESS. so it is really needed.....
I am following through the link <a href="http://help.sap.com/saphelp_nw04/helpdata/en/bd/6ca740aa053a13e10000000a155106/frameset.htm">Specifying HTTP Session Timeout</a>. This would work for me. But I can not locate the file web.xml on the server. Please advise if you had used this.
Thanks in advance

IC Webclient - How to integrate in Portal? (CRM 7.0)

Hi,
I like to integrate the CRM IC webclient UI into the Portal. I managed integrating with 'normal' CRM Business Roles (ie Sales Profesional) using the guide in SAP Help where you export the business role and then upload into the Portal where it generate all the required iviews, pages, etc.
But this does not give me an option to export IC Business Roles.
We do not really want to launch the IC webclient in a seperate window from the Portal. We like the IC to be integrated with the same look and feel and menus as the Portal. As said earlier the other business roles work just fine, dont know why I dont get an option for the IC.
Any advise will be appreciated.
Thanks,
Adriaan
Edited by: Adriaan Van der Bank on Apr 16, 2009 1:41 PM

Thats rare to integrate the IC WebClient inside the portal window . Generally you want to maximize the space within the IC Window to make it one page all information application , see more information about customer in a single window, minimize browsing by agent.
Also I can think of is you might have issue around time out . Generally IC Webclient , the requirements are to have more timeout as Agent might be walking out / breaks etc and they don't want the IC to time out ( multiple business reason , trackin agent status ) . These requirements will clash with your Portal timeout requirements.
This is not a answer to you question but a suggestion.

SolMan in Portal - com.sap.portal.epsolman.EPSolman

Hi Experts
I have implemented the standard Solution Manager reporting iView. When using this iView I often receive the error below.
The error occurs when the iView has been open for a while and fails when I try to submit.
I our DEV and QA environment it fails after about 8-10 minutes and in our prod it is more random like between 2- 7 minutes.
The oddest this is that the same error occurs when I use the Reset button.
First I thought it was a backend issue but when I fail as well when using the Reset button then I looks more like a Portal timeout issue.
Anyone has any ideas on how to solve this issue?
Thanks in advance
Cheers
John
Portal Runtime Error
An exception occurred while processing a request for :
iView : pcd:portal_content/Content/sol_man/iviews/com.webdata.iv.sol_man.i0062_role_application
Component Name : com.sap.portal.epsolman.EPSolman
The exception was logged. Inform your system administrator..
Exception id: 03:29_04/09/07_0089_17936650
See the details for the exception ID in the log file

Yes my idea as well, I have looked at some of the iview timeout settings parameter and none of them seems to have a short timeout period, but maybe I am looking at the wrong parameters
Cheers
John

Solution manager in Portal - com.sap.portal.epsolman.EPSolman

Hi
I have implemented the standard Solution Manager reporting iView. When using this iView I often receive the error below.
The error occurs when the iView has been open for a while and fails when I try to submit.
I our DEV and QA environment it fails after about 8-10 minutes and in our prod it is more random like between 2- 7 minutes.
The oddest this is that the same error occurs when I use the Reset button.
First I thought it was a backend issue but when I fail as well when using the Reset button then I looks more like a Portal timeout issue.
Anyone has any ideas on how to solve this issue?
Thanks in advance
Cheers
John
Portal Runtime Error
An exception occurred while processing a request for :
iView : pcd:portal_content/Content/sol_man/iviews/com.webdata.iv.sol_man.i0062_role_application
Component Name : com.sap.portal.epsolman.EPSolman
The exception was logged. Inform your system administrator..
Exception id: 03:29_04/09/07_0089_17936650
See the details for the exception ID in the log file

User mapping is only a part of singlesign on process to other systems from portal.
As per my view , It is not possible to connect with only usermapping.
Koti Reddy

Bean in Session getting inaccessible after x minutes

Hi,
we are currently devloping iViews (JspDynPapes) for EP6 SP2.
We have several iViews which put bean in the iPortalComponentSession and the HttpSession.
We have the following problem:
An iView stores information in a bean and put it into session to be displayed in a table on a JSP. Now,
if the user waits for x minutes (more than 15!) and he triggers an server side event of the ivew, the iView tries to get the bean back from session. But, if the user has done nothing for a certain period, the bean can not be accessed in that session. This raises an NullPointerException. The bean seems to be disappeared or invalid.
Do beans stored in a session get invalid or deleted after a certin period? Can this period be customized?
Thanks for your help,
Maik

Hi Maik,
not the beans stored in the session become invalid but the session itself! For session timeout settings see Anyway to Setting Portal Timeout
In addition, see http://java.sun.com/products/servlet/2.3/javadoc/javax/servlet/http/HttpSession.html#setMaxInactiveInterval(int) (which overrides the servlet-container settings for this specific session).
Hope it helps
Detlev

RONA not working

Dears,
It is a UCCE system with CVP and CUCM, all version 9.0
I am using a cti route point (2000) in order to test a script.
I have configured RONA time out in Agent Desk Settings to 10 seconds.
In CVP I have added the DN (2000) with timeout 12 seconds.
In the Queue to Skill Group node I have enabled the "Enable Target Requery"
The RONA feature is still not working.
Can someone please shed some light on what could be missing?
Thank you in advance.
Lara

In the ICM Script Editor, open the applicable script, and enable router requery on the Queue to Skill group node.
1.
Under the Agent Desk Settings configuration in ICM , set the Ring No Answer Time to the maximum time
you want to allow the agent to answer the call. For example, set this to eight seconds to give the agent
two rings before the call is rerouted through RONA. This timer must be shorter than the no answer
time−out for router requery.
2.
Use the DN Pattern Outbound Invite Timeout option in the CVP Operations Console's SIP Service
configuration tab in order to add the expiration timeout for a particular dialed number pattern.
3.
Ensure that the No Answer Ring Duration on the DN in Cisco Unified Communications Manager is
set to a value higher than the Cisco Unified Customer Voice Portal timeout timer. The default for this
in Cisco Unified Communications Manager is 20 seconds.
Note : OPS should be greater than or equal to Agent desk settings time out

Portal Timeout

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