Positive customer feedback!

I dont appear to be the only one looking for a place to leave positive feedback which is a shame when you have a complaints department. I had the pleasure of speaking with an Irish gentleman called John (didnt catch his last name) yesterday! Who was more than helpful, with helping me deal with a problem with my broadband. He was patient, friendly and extremely informative at all times of what was going on. He contacted me back when was promised, and even contacted me back after the issue had been dealt with, as he noticed an additonal error. Instead of leaving the issue (which he easily could of done), he contacted me back to help figure out the on-going issue.  I usually dread dealing with these problems as I get passed around from person to person who just fob you off to the next person, which ends up highly frustrating and stressful! For once, after speaking with John I finished the phone call feeling more at ease and actually understanding the issue at hand! Amazing customer service! cant praise him enough!  John needs a raise! Thank you again! A positive feedback section would be useful, to ensure the staff members doing their jobs above and beyond, actually get the recognition they deserve!   Hugs for John!  

God stuff, thanks for posting, two positive posts in one day !

Similar Messages

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    I am a tech writer who works for a very large, global computer company. We have thousands of technical documents on the web. We're interested in providing a customer feedback mechanism that would be invoked by our PDF documents. I watched the Adobe TV overview "Easier PDF forms and data collection," but I need to know more. Could someone direct me to a document that describes PDF forms in more detail?
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    I am also interested in ways the PDF forms could be paired with our PDF tech docs. Could we insert a boilerplate form into each of our docs, for instance? Could we point our readers to a form that resides elsewhere on our website? Could the form be made to appear when the reader closes or navigates away from the tech doc?
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  • DSfW product management seeking customer feedback

    Hi,
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    On 24/08/2012 12:36, grohin wrote:
    > DSfW product management is seeking customer feedback and has posted
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    >
    > 'Important Notice'
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    Do you work with Novell technologies at a university, college or school?
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[\code]                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       

  • How to receive and evaluate customer feedback for Makreting Survey?

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    Life | 1967 Plus Radio | 1000 Classical Hits | Kafka's World
    Someone Solved Your Question?
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  • Despise The New Itunes - Apple - Please Listen To Customer Feedback!

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    -=-=-=-
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