Customer feedback

In order to provide constructive feedback on the quality of service provided by members of adobe tech support or customer service, how would you recommend a customer proceed?
In short, does Adobe have an active "suggestion box" where people can report details of their experiences?

I'm amazed that after posting a couple of questions about this simple issue not a single person can answer. And nobody from Adobe has stepped in to facilitate. The impression that leaves is that they don't care about what customers think of the experience. And the longer there is no answer, the more that impression is confirmed as a reality.

Similar Messages

How to create a customer feedback form?

I am a tech writer who works for a very large, global computer company. We have thousands of technical documents on the web. We're interested in providing a customer feedback mechanism that would be invoked by our PDF documents. I watched the Adobe TV overview "Easier PDF forms and data collection," but I need to know more. Could someone direct me to a document that describes PDF forms in more detail?
I am particularly interested in how the PDF form can be used for data collection. The above overview hinted that we could use an Adobe server to deliver our data to us. It would be wonderful if we didn't have to ask our overworked IT department to set up a special infrastructure for our data collection.
I am also interested in ways the PDF forms could be paired with our PDF tech docs. Could we insert a boilerplate form into each of our docs, for instance? Could we point our readers to a form that resides elsewhere on our website? Could the form be made to appear when the reader closes or navigates away from the tech doc?
Any help would be much appreciated.

I am a tech writer who works for a very large, global computer company. We have thousands of technical documents on the web. We're interested in providing a customer feedback mechanism that would be invoked by our PDF documents. I watched the Adobe TV overview "Easier PDF forms and data collection," but I need to know more. Could someone direct me to a document that describes PDF forms in more detail?
I am particularly interested in how the PDF form can be used for data collection. The above overview hinted that we could use an Adobe server to deliver our data to us. It would be wonderful if we didn't have to ask our overworked IT department to set up a special infrastructure for our data collection.
I am also interested in ways the PDF forms could be paired with our PDF tech docs. Could we insert a boilerplate form into each of our docs, for instance? Could we point our readers to a form that resides elsewhere on our website? Could the form be made to appear when the reader closes or navigates away from the tech doc?
Any help would be much appreciated.

DSfW product management seeking customer feedback

Hi,
DSfW product management is seeking customer feedback and has posted following blog to get customers on board regarding the prioritizing of upcoming features.
Important Notice
So if you have something specific in mind for the future, please go head and let the the management know your requirements through the survey link thats posted.

On 24/08/2012 12:36, grohin wrote:
> DSfW product management is seeking customer feedback and has posted
> following blog to get customers on board regarding the prioritizing of
> upcoming features.
>
> 'Important Notice'
> (http://www.novell.com/communities/no...-your-feedback)
Hmm I thought I'd flagged this article here but it seems not so thanks
for doing so.
> So if you have something specific in mind for the future, please go
> head and let the the management know your requirements through the
> survey link thats posted.
Unfortunately the article ends with "The survey will be closed August
22nd, 2012." although the survey link is currently still active ...
Simon
Novell/SUSE/NetIQ Knowledge Partner
Do you work with Novell technologies at a university, college or school?
If so, your campus could benefit from joining the Novell Technology
Transfer Partner (TTP) program. See novell.com/ttp for more details.

How to receive and evaluate customer feedback for Makreting Survey?

Dear all,
We need to send a Customer satisfaction survey to a target group and we have to get the feedback from customers.
How can we know that, how many customers selected the same answer for a specific question, and how can we evaluate the answers based rating factor.
I know 'Evaluate without BIW' option, but how this report looks like?, and can we get the detailed analysis from this report. We are using CRM 7.0 and we don't have BIW in our Landscape
Please educate me in the above scenario as it is an immediate requirement from client side. Your help will be highly appreciated.
Best regards,
Raghu ram

The SAP Library has a good starting point with examples that should offer some insight into how to work with the Campaign Automation, which is how you could process the specific survey responses...otherwise the area you've already found is where you can check for more generalized data (How many people answered Yes/No, etc.)
Specific answers are typically tracked by adding the respondents to various Target Groups for subsequent processing.
http://help.sap.com/saphelp_crm60/helpdata/en/46/0ac0da293114dbe10000000a155369/content.htm

Positive customer feedback!

I dont appear to be the only one looking for a place to leave positive feedback which is a shame when you have a complaints department. I had the pleasure of speaking with an Irish gentleman called John (didnt catch his last name) yesterday! Who was more than helpful, with helping me deal with a problem with my broadband. He was patient, friendly and extremely informative at all times of what was going on. He contacted me back when was promised, and even contacted me back after the issue had been dealt with, as he noticed an additonal error. Instead of leaving the issue (which he easily could of done), he contacted me back to help figure out the on-going issue. I usually dread dealing with these problems as I get passed around from person to person who just fob you off to the next person, which ends up highly frustrating and stressful! For once, after speaking with John I finished the phone call feeling more at ease and actually understanding the issue at hand! Amazing customer service! cant praise him enough! John needs a raise! Thank you again! A positive feedback section would be useful, to ensure the staff members doing their jobs above and beyond, actually get the recognition they deserve! Hugs for John!

God stuff, thanks for posting, two positive posts in one day !

Is it possible to have an image as an initiator and when dropped into a box becomes a separate module (ie: customer/feedback form)?

Hi guys,
I want to make a template generator wherein the symbols (images) would be dragged into a box and would become a separate module (feedback form, calendar, data grids, etc) which could then be arranged/deleted by the user accordingly. Is this possible? And can someone point me in the right direction?
Thanks in advance,
John

Thanks for the help Adobe!
I guess you guys don't have a clue either...F* this, I'm getting JavaFX (at least their customer support is hell of a lot better).
F*ckers
No wonder you guys at Adobe want the community to donate/share their ideas and creations.....its because you have none.

Customer feedback to Adobe for improvements to PSE

What mechanisms exist for customers to provide feedback to Adobe regarding suggestions and requests for improvements to Photoshop Elements? While I have been satisfied with the changes that have been made from PSE4 through PSE8, there are a number of changes I'd like to see in the next version to make it better suited to my needs - mostly in the Organizer, in regard to tags and captions.

Thanks for providing the link. However, the page that is loaded into Internet Explorer 8 (running on a 64-bit Windows 7 laptop) locks up and refuses to even scroll. I have also noticed this phenomen when attempting to use the PSE 7 or 8 Help facility. While I accept the fact that PSE 7 & 8 weren't designed for this system, I don't understand how any webpage can lock up IE8.
Should I submit my suggestions for improvements to PSE8 on this Forum?

Despise The New Itunes - Apple - Please Listen To Customer Feedback!

I have never registered any feedback with apple before - always been a big fan of all of their products - but the new itunes makes me very angry. I was literally trembling with rage when I saw the changes that had been made!
It is:
-slow
-has added unneccesary features
-has no scrolling artwork - this was one of the best features of the old itunes!
-has added pointless miniplayer
I hope apple takes onboard the overwhelmingly negative response to this version of itunes and at least gives those of us who want it the option to revert to an earlier version.
Are so many cosmetic revisions necessary? I just got comfortable with version 10.
I encourage everyone unhappy with this new version to make your voice heard. Let apple know (in a civil manner of course) that itunes 10 was pretty great and that no revisions were necessary.
Thank you and good night!
MK Ultraman

Pourquoi ne pas laisser le choix aux utilisateurs de masquer ce dont ils n'ont pas besoin? Coverflow était la carte de visite de Itunes, c'est en ce qui me concerne, la raison du choix d'apple. Ipod, Ipad, Itouch ont suivis... mais je vais réviser mon choix quant à l'achat d'un nouvel Imac. C'est dommage, car le disign et les dégradés en couleurs m'avaient séduit dés l'ouverture d'Itunes 11 ... avant de me rendre compte que le principal n'y était plus !!!???. Cela aurait été splendide adapté au coverflow!

How to Add Likert Scale Pre-Test w/Customized Feedback?

I need to have two quizzes in my course:
One is a Self-Assessment with a 5 point Likert-Scale. There are 6 questions in this set. I need three possible responses depending on how they score (0-4 is one response; 5-8 is another response; 9-12 is another response)
A final quiz at the end with only 3 questions, again giving feedback based on how they respond, this time percentage-wise (they score less than 80% they get feedback, over 80% another feedback)
I am a very basic Captivate 6 user and have no clue how to go about doing this. I've read many forums about pre-tests (which don't seem to include Likert Scales), variables, advanced actions. There HAS to be a simpler way...
Thanks,
Christina

Hi Lilybiri,
Thanks for the quick response. To answer your question...
I'm using Captivate 6. I saw the pretest option but Likert Scale is not an option
I can use a different type of question, but wasn't able to figure out how to have different responses score differently. When I look at the Quiz Properties for MCQ, I only see one overall score value. Here is an example of the type of question I'm using: I proactively develop relationships with those I work with. Options are Never = 1 pt; Sometimes = 2 pt; Often = 3 pt; Always = 4 pt; I Don't Know = 0 pt
If they receive a total of 0-4 pts, their feedback should be: "You can considerably improve your influencing skills by applying the principles in this course"; If they receive a total of 5-8 pts, their feedback should be: "You are already applying some of the principles. Plan to enhance your usage after completing this course." If they receive 9+ pts, the feedback should be: "You are using your influencing skills regularly. Focus on the principles you tend to use less often and coach others on how to become an effective influencer."
Yes, all I need for the Final quiz is the Pass/Fail. I already have that set up and it's working fine (and currently not including the Likert Scale questions = I figured out how to do that based on this link: http://goo.gl/hhjJe)
Thanks,
Christina

Harddrive, I think.. maxing out (maybe fan) No help from HP, need customer feedback.

Alright guys.
I've always been an HP fangirl since my first desktop almost two decades ago. Unfortunately, the last 4 years have been showing me an entirely different side of HP that I'm not liking.
I'll give a brief description of the issue, and add my nightmare experience at the bottom in case anyone has noticed the same issues.
I'm pretty sure my hard drive needs to be seated or tightened or something. I'm out of warranty as of the start of December ('14). I sent it back once already, and about two weeks later, it started again. Randomly, the laptop will be completely fine and operating without issue- then all of a sudden, it gets super loud (clip included), and the laptop itself vibrates. My previous laptops have proven that if I pick the laptop up at that point and angle it slowly, it'll fix it for me. If i tap on the case, it can also fix it... it just depends on how tempremental it is.
Does anyone have this type of issue? Can you tell me what I should be doing to fix this? I'm afraid it'll cause my harddrive to fail (that's what my last laptop was ruled as, last year anyway). I have no warranty and don't feel like fighting for two months to have my laptop seen again. Any help would be greatly appreciated.
Sound file for reference:
https://dl.dropboxusercontent.com/u/15217014/Laptop.m4a
-=-=-=-
Nightmare:
Once a year, for the last 4 years, without fail... I'm replacing my HP laptop due to the same issue. Mind you, I know how to operate a laptop, my laptops are rarely ever moved around, and when moved; I pay attention to ensure it's moved properly.
I contacted HP two years ago (because it's getting fairly expensive to be replacing these laptops) and I had to jump through hoops before they'd help me due to the time the laptop failed (almost at the 1 year warranty mark). They took it in eventually, gave it back, and about a week later, the HD (I believe) was causing problems again. I spent many days emailing and calling to get seen because I was out of warranty and 'too bad'.
Anyway... My newest laptop (now a year old) has been experiencing the same issue right around the end of the one year (that makes 4 in 4 years). This time I got my laptop sent back and 'fixed', but the fix they did didn't even correlate with the issues I was having.
I'm assuming because they replaced the top casing, they must have reseated my HD, and that kept it at bay for another two weeks or so before it started up again. It can't just be me, surely? Anyone else notice this?

Hi there!
Thanks for your response. You don't think it's more to do with the harddrive rather than the fan, though? The only reason I ask (again) is because the last laptop I had (that I sent back) eventually had the harddrive replaced, it worked for the next two weeks or so before giving me additional issues. This current laptop is demonstrating the same behaviors (had it taken in, it was fine for about a week-three weeks then started again). I don't live in a particularly grimey house so I wouldn't expect the fan to clog so quickly, especially due to the fact that my desktops (and a Dell laptop I have) don't seem to be experiencing this issue.
I would expect that if it was a dirty fan, they would have cleaned and noted it on my 'work done' paper, but I haven't seen that listed on either issue.
Thank you again, for all your insight!

Batch delete custom obeject records

Hi expert,
we accidently imported hundreds of records into custom object. I undertsand batch delete function does not apply to custom object. Is there any other alterntaive to batch delete these unwanted records? (besides manually delete one by one... :P)
Thanks, sab

hello Bob,
The customer care replied they don't know when this patch will apply to our environment, is there anyway we can push this to be avialble asap?
The oracle customer care's reply is as follows:
1. Web Services Support for Custom Object 3 will be available in the new Patch 931.0.03 Unfortunately we don't have any information regarding the date of deployment for this patch for your environment. 2. An Enhancement Request,3-600732901, has been logged with the Siebel Support Engineers regarding this issue. Please be assured that development and engineering will analyze this request and will take the appropriate action towards implementation if it meets their approval. We appreciate all customer feedback and will work hard to implement as much as we can into our product. However, we are currently unable to provide you an estimated time of implementation while your request is being analyzed and processed. Please review the Training and Support portal for future Release Notes indicating the most current product updates or contact Professional Services for a custom solution.
Thanks, Sab.

Share your feedback for SharePoint Server 2016 on UserVoice!

Microsoft has opened up a UserVoice to receive customer feedback on what you would like to see in SharePoint Server 2016. Go to the UserVoice site to provide feedback!
Customer Feedback for SharePoint Server
Trevor Seward
Follow or contact me at...
&nbsp&nbsp
This post is my own opinion and does not necessarily reflect the opinion or view of Microsoft, its employees, or other MVPs.

Hi,
Thanks for your sharing.
It will benefit many other users, and we really value having you as a Microsoft customer.
Have a nice day!
Best regards,
Lisa Chen
Forum Support
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact
[email protected]
Lisa Chen
TechNet Community Support

Lost Business / Feedback

Good Afternoon,
I just wanted to take a moment to let someone know that I although I am an online shopper (primarily) - I gave Best Buy three chances to earn my business on a new TV set. I was coming from a home with two VERY old TVs (15 yr old / 10 yr old) and wanted a cheap unit to hold me over for 2-6 months until I could decide what I would be buying high end. I located a special for a 55" Westinghouse (garbage by most accounts) for $399.99 on your website. I ordered it for store pickup in North Jacksonville (FL). Upon arriving at the store I was informed that it was a "no pick" and that the order was going to be canceled. Per the email instructions received from Best Buy, I called support to see what alternatives existed.... the answer: none.
Against my better judgment, I then located a Sharp 55" with some type of promotional item (Roku stick I think) for $500. When I attempted to place an order I was told, "This item is not available for delivery to the North Jacksonville store". A trip to the store confirmed that they did not have it either.
Last shot - I was ready to purchase a Sony XBR65X850B - slightly different from the previous two TVs. Best Buy DID have this TV in stock. The problem is that it was priced @ $2799.99 + tax when five online retailers had it for $2235.00 (incl. tax and delivery). While I understand the additional cost associated with Brick and Morter retailing, $750 was just too big a price difference to swallow - especially given the earlier headache. While they were also unable to match the price online, HHGregg did come down to $2400 and thus earned my business.
I may be one of the few people that miss stores like "Blockbuster", because we need local stores spending money on local labor. Let's also not forget the convenience factor. But all said, the level of service and the convenience cannot justify a 30% price difference on a high end TV or a 200% markup on a 6ft HDMI 2.0 cable I recently priced in your store. A brief search online shows that I am not alone (http://consumerist.com/tag/bestbuycom/). Our CEO says he keeps a Smith Corona typewritter in his office, because it reminds him that great companies can disappear if they are not able to keep up with the times. I share because I truly hope Best Buy can "right the ship" before it goes the way of other great companies.
Kind Regards,
-M-

Hello MBidel,
The purchase of a brand-new TV is by no means a small investment -- even if you're looking for a temporary stand-in while you plan your dream home theater system -- so I can imagine why you'd be frustrated. I'd be disheartened too if I found myself in a similar situation, especially if multiple suitable models appeared to be unavailable.
We strive to ensure that product listings on BestBuy.com accurately reflect in-store inventory levels, although this information is not necessarily updated on a live basis. As such, customers can expect to receive final notification whether or not a requested product is available after their order has been placed and in a separate message from their order confirmation. It also sounds like the second TV you mentioned may have been an online-only item or not carried by stores in your area, but it'd be difficult to know for certain without additional information.
As far as the third TV is concerned, remember that Best Buy is able to match the price of most products available at local retail competitors and those sold by and shipped from designated online retailers at the time of sale. If we lower our price on the same product during the return/exchange period, we'd be glad to match that price upon request as well. For additional information though I'd encourage you to refer to our Low Price Guarantee:
BestBuy.com > Help Center > Low Price Guarantee
http://bbyurl.us/LPGFAQ
Thanks for taking the time to share your experience with us! We rely on customer feedback (both positive and negative) to improve our product and service offerings, so your input is appreciated.
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

How can we provide suggestions/feedback to MS for improvements to the object model interfaces for Transport Agents?

Having worked on TA's for a while now we've found there are several things missing in the object model for our requirements. Consequently we have some horrible code that need to do some things directly either with MIME or TNEF - which is a crying
shame as MS must have all the code to do the things we need anyway, it's just that the object model is deficient.
It'd be useful if there were an Exchange category on MS Connect where we could submit our suggestions, but as far as I can see, there isn't one.
So, where do the Exchange TA developers get to hear customer feedback?

Hello David,
Sorry for not getting back to you sooner. You can provide feedback on Transport agents by using this site:
http://officespdev.uservoice.com/.
With regards,
Michael | Microsoft Exchange Developer Content
The
Exchange Development Forum Guide has useful information for using the Exchange Development Forum.
Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

Customer inspection at plant site

In our company even if we certify material okay.But customer comes to our premises they may reject the material.
Suppose we have posted 10 qty to unrestricted.Then the customer will check the material.they found out of them 8 is okay.Then 8 will be posted to unrestricted.Only 8 can be dispatched to the customer.Tell me which inspection type will be used in this scenario.How to map this scenario in SAP?

Dear Debashish,
Since prior to customer, you certify the material, you must be using inspection type 04 for this.
I guess customer inspects the material at the time of dispatch from your premises.
So again use of 04 may not serve the purpose. Inspection type 10 does not have facility for stock posting.
I would suggest using inspection type 08. Have a look on following model, and try whether it fits your requirement.
1.     Customize new movement type (say Z11) by copying 311.
2.     Deactivate inspection for 311 and activate inspection for Z11 through customizing.
3.     Define new storage location as u201C Customer inspectionu201D
4.     Activate inspection type 08 in material master.
5.     Whenever customer comes for inspection, transfer the material to this storage location through MB1B transaction code by Z11 movement.
6.     This will create one inspection lot of 08 origin in system.
7.     As per customer feedback, you do stock posting against this lot. Post okay stock to unrestricted use.
8.     While doing PGI use unrestricted stock material.
9.     Movement type 311 is generally used by many users for different purposes. Because of this reason the need for using new customized movement comes in to picture. This avoids the unwanted lot creation for 311 movement.
Regards,
Anand Rao

Customer feedback

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