Possible to play audio while fetching data in CVP Call Studio?

Hi, CVP 8.5. We have an action element that fetches account data from a backend. The customer would like to play some audio while this operation is going on, to better indicate to the caller that things are working as they should. Is this possible to do?

Yes, you need to add a "fetchaudio" property to a voice element placed immediately before your long running action. Details here: http://developer.cisco.com/web/cvp/forums/-/message_boards/view_message/2641915

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Is it possible to record parts of a phone call on Skype into Logic, then play back the audio while still on the Skype call? I'm a voice teacher coaching students in other cities, and Skype can't offer any suggestions.

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What I'm saying is:
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Name both tracks, record-enable both tracks, and record.
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Hi,
While fetching data though IR wen client from workspace for a year(all 12 months) I am getting error as ("Out of Memory .Advice : Close other applications or windows and try again").
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How to use for all entires clause while fetching data from archived tables

How to use for all entires clause while fetching data from archived tables using the FM
/PBS/SELECT_INTO_TABLE' .
I need to fetch data from an Archived table for all the entries in an internal table.
Kindly provide some inputs for the same.
thanks n Regards
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Hi Ramesh,
I have a query regarding accessing archived data through PBS.
I have archived SAP FI data ( Object FI_DOCUMNT) using SAP standard process through TCODE : SARA.
Now please tell me can I acees this archived data through the PBS add on FM : '/PBS/SELECT_INTO_TABLE'.
Do I need to do something else to access data archived through SAP standard process ot not ? If yes, then please tell me as I am not able to get the data using the above FM.
The call to the above FM is as follows :
CALL FUNCTION '/PBS/SELECT_INTO_TABLE'
EXPORTING
    archiv           = 'CFI'
    OPTION           = ''
    tabname          = 'BKPF'
    SCHL1_NAME       = 'BELNR'
    SCHL1_VON        = belnr-low
    SCHL1_BIS        = belnr-low
    SCHL2_NAME       = 'GJAHR'
    SCHL2_VON        = GJAHR-LOW
    SCHL2_BIS        = GJAHR-LOW
    SCHL3_NAME       = 'BUKRS'
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    SCHL3_BIS        = bukrs-low
SCHL4_NAME       =
SCHL4_VON        =
SCHL4_BIS        =
    CLR_ITAB         = 'X'
MAX_ZAHL         =
tables
    i_tabelle        = t_bkpf
SCHL1_IN         =
SCHL2_IN         =
SCHL3_IN         =
SCHL4_IN         =
EXCEPTIONS
   EOF              = 1
   OTHERS           = 2
   OTHERS           = 3
It gives me the following error :
Index for table not supported ! BKPF BELNR.
Please help ASAP.
Thnaks and Regards
Gurpreet Singh

How can we improve the performance while fetching data from RESB table.

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SELECT aufnr posnr roms1 roanz
    INTO (itab-aufnr, itab-pposnr, itab-roms1, itab-roanz)
    FROM resb
    WHERE kdauf = p_vbeln
    AND   ablad = itab-sposnr+2.
Here I am using 'KDAUF' & 'ABLAD' in condition. Can we use secondary index for improving the performance in this case.
Regards,
Himanshu

Hi ,
Declare intenal table with only those four fields.
and try the beloe code....
SELECT aufnr posnr roms1 roanz
INTO table itab
FROM resb
WHERE kdauf = p_vbeln
AND ablad = itab-sposnr+2.
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Hi All,
CUSTOMER TRANSACTION
CUST_LOC     CUT_ID          TRANSACTION_DATE     TRANSACTION_TYPE
100          12345          01-jan-2009          CREDIT
100          23456          15-jan-2000          CREDIT
100          12345          01-jan-2010          DEBIT
100          12345          01-jan-2000          DEBITNow as per my requirement, i need to fetch data from CISTOMER_TRANSACTION table for those customer which has transaction in last 10 years. In my above data, customer 12345 has transaction in last 10 years, whereas for customer 23456, does not have transaction in last 10 years so will eliminate it.
Now, CUSTOMER_TRANSACTION table has approximately 100 million records. So, we are fectching data in batches. Batching is divided into months. Total 120 months. Below is my query.
select *
FROM CUSTOMER_TRANSACTION CT left outer join
(select distinct CUST_LOC, CUT_ID FROM CUSTOMER_TRANSACTION WHERE TRANSACTION_DATE >= ADD_MONTHS(SYSDATE, -120) and TRANSACTION_DATE < ADD_MONTHS(SYSDATE, -119) CUST
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Now the problem is duplication of records.
while fetching data for jan-2009, it will get cust_id 12345 and will fetch all 3 records and load it into target.
while fetching data for jan-2010, it will get cust_id 12345 and will fetch all 3 records and load in into target.
So instead of having only 3 records, for customer 12345 it will be having 6 records. Can someone help me on how can i eliminate duplicate records from getting in.
As of now i have 2 ways in mind.
1. Fetch all records at once. Which is impossible as it will give space issue.
2. After each batch, run a procedure which will delete duplicate records based on cust_loc, cut_id and transaction_date. But again it will have performance problem.
I want to eliminate it while fetching data from source.
Edited by: ace_friends22 on Apr 6, 2011 10:16 AM

You can do it this way....
SELECT DISTINCT cust_doc,
                cut_id
FROM customer_transaction
WHERE transaction_date >= ADD_MONTHS(SYSDATE, -120)
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Your date comparison could be like this... In this example I am checking if the transaction date is in the month of jan-2009
AND transaction_date BETWEEN ADD_MONTHS(TRUNC(SYSDATE,'MONTH'), -27) AND LAST_DAY(ADD_MONTHS(TRUNC(SYSDATE,'MONTH'), -27)) Your modified SQL...
SELECT *
FROM customer_transaction
WHERE transaction_date BETWEEN ADD_MONTHS(TRUNC(SYSDATE,'MONTH'), -27) AND LAST_DAY(ADD_MONTHS(TRUNC(SYSDATE,'MONTH'), -27))Testing..
--Sample Data
CREATE TABLE customer_transaction (
cust_loc number,
cut_id number,
transaction_date date,
transaction_type varchar2(20)
INSERT INTO customer_transaction VALUES (100,12345,TO_DATE('01-JAN-2009','dd-MON-yyyy'),'CREDIT');
INSERT INTO customer_transaction VALUES (100,23456,TO_DATE('15-JAN-2000','dd-MON-yyyy'),'CREDIT');
INSERT INTO customer_transaction VALUES (100,12345,TO_DATE('01-JAN-2010','dd-MON-yyyy'),'DEBIT');
INSERT INTO customer_transaction VALUES (100,12345,TO_DATE('01-JAN-2000','dd-MON-yyyy'),'DEBIT');
--To have three records in the month of jan-2009
UPDATE customer_transaction
   SET transaction_date = TO_DATE('02-JAN-2009','dd-MON-yyyy')
WHERE cut_id = 12345
   AND transaction_date = TO_DATE('01-JAN-2010','dd-MON-yyyy');
UPDATE customer_transaction
   SET transaction_date = TO_DATE('03-JAN-2009','dd-MON-yyyy')
WHERE cut_id = 12345
   AND transaction_date = TO_DATE('01-JAN-2000','dd-MON-yyyy');
commit;
--End of sample data
SELECT *
FROM customer_transaction
WHERE transaction_date BETWEEN ADD_MONTHS(TRUNC(SYSDATE,'MONTH'), -27) AND LAST_DAY(ADD_MONTHS(TRUNC(SYSDATE,'MONTH'), -27));Results....
CUST_LOC     CUT_ID TRANSACTI TRANSACTION_TYPE
      100      12345 01-JAN-09 CREDIT
      100      12345 02-JAN-09 DEBIT
      100      12345 03-JAN-09 DEBITAs you can see, there are only 3 records for 12345
Regards,
Rakesh
Edited by: Rakesh on Apr 6, 2011 11:48 AM

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Hi,
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Hello,
I'm new to Call Studio, do not have my hands on the software yet.
Is it possible to concatenate variable data within a call studio script?
The business wants to capture IVR menu selections for reporting purposes. The IVR is complex and will require a CVP VXML server application. My plan is to utilize a call variable within call studio, update the variable with flags/values for each menu selection, then send this data back to ICM. In ICM, I will analyze this variable and set call types accordingly for reporting.
Thanks in advance,
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Got it.
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Is it important that the music come from a video, or are you just looking to listen to music in the background, while doing something else. If the later, you can certainly play music from the Music App, Pandora, or iHeart Radio, etc., and with the music playing, tap your home button to go to your home page and open anything else you want and the music will continue.
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open c2;
loop
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fetch c2 into partition_name_2;
exit when c1%notfound or c2%notfound;
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limit 100000;
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Message was edited by:
Sumit Narayan

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I wanna know that is there any problem in this code by which my application is getting slower.
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Code:
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oRecordset = (SAPbobsCOM.Recordset)oCompany.GetBusinessObject(SAPbobsCOM.BoObjectTypes.BoRecordset);
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Thanks and Regards,
Ravi Sharma

Hi Ravi,
your code and query look correct. But can you ellaborate a little bit.
It seems to be a DI API program ( no UI API ) ?
When you say "I founds that while connecting to the server it is taking time." do you mean the recordset query or the DI API connection to SBO ? The later would be "normal" since the connection can take up to 30 seconds.
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regards,
Maik

Possible to play audio while fetching data in CVP Call Studio?

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