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Have never heard of that problem before so can only give you an idea of some things to check.
Check in the Homehub management that it is not set to block access to the mobile devices. If you did a factory reset of the hub then it should have cleared any settings but it might be worth checking.
Have you checked that they are connecting to your Homehub and not to BTWifi which would require further log on to get internet access.
What exactly is happening with the devices when you try to connect to the internet. Is it all things to do with the internet or can you connect by 3g?
Have you tried to connect using another router such as at a friends house?

Similar Messages

Strange wifi problem, laptops work fine, phones do...

we have a homehub3 and have just started having a very strange problem
The laptops in the house all connect and work fine over the wifi as normal, but as from yesterday our, ipad, 2 iphones and a samsung galaxy all connect to the wifi, but cant actually use the internet. we've tried restarting everything, forgetting the wireless connections on the phones and reconnecting but nothing appears to work. Any suggestions?

Have never heard of that problem before so can only give you an idea of some things to check.
Check in the Homehub management that it is not set to block access to the mobile devices. If you did a factory reset of the hub then it should have cleared any settings but it might be worth checking.
Have you checked that they are connecting to your Homehub and not to BTWifi which would require further log on to get internet access.
What exactly is happening with the devices when you try to connect to the internet. Is it all things to do with the internet or can you connect by 3g?
Have you tried to connect using another router such as at a friends house?

Strange wifi problem on a brand-new MacBook Pro

Hey there, I'm new here. Desperation has got the better of me, and I hope I can get some advice.
So, last sunday I bought a brand new 13" MacBookPro with 2.8g i7 processor and 10.7.2 OS (I can't update to 10.7.4 because System Update tells me the download has been tampered with or corrupted after I waited 2 hours for it to finish, but I'm trying a direct download from the website). Here's the exact product: http://www.amazon.com/Apple-MacBook-MD314LL-13-3-Inch-VERSION/dp/B005CWIZ4O/ref= sr_1_5?ie=UTF8&qid=1340301247&sr=8-5&keywords=macbook+pro+13
Everything is all perfect except for a strange wifi problem. Note that the wifi does not turn-on or off, it doesn't disconnect after 'sleep', it doesn't get less speed, it doesn't constantly leave a preferred connection (once I chose my home wifi it always connects to it no problem). The wifi bar is always full. What is wrong is that the internet is kinda 'glitchy'. The best metaphor I can think of is that it's like a car that has to be pushed down the road before the engine can start. Please, bear with me because this is kinda hard to explain and I'm not good at tech lingos.
One of the symptoms is browsing can get really slow and inconsistent, almost as if the wifi gets turned off in the middle of browsing. For example: if I look something up on Google and then open 5 new tabs, probably only 2 or 3 of those tabs will eventually load while the other two will not get past the long 'http:.......google.....etc etc' address and will eventually show one of those 'error loading page because there's no Internet connection' notice. This happens a lot. Sometimes I have to refresh/retry loading a page a couple of times before it finally loads, then usually everything will get back to normal and I will be able to open multiple tabs with no problem, but in a couple of minutes I would try to open another site and the problem will start again.
So I tried to see how it does with downloading using iGetter. Fortunately I also have a Macbook (white-plastic casing one) and my brother has an old 2006 MacbookPro so I can compare. With those two older Apples iGetter starts receiving data in less than 8 seconds after I click Start, while my brand-new Macbook Pro can take up to 15-20 seconds, sometimes it doesn't even start at all and I have to re-click the start button. But once the download actually starts (on my new MacBook Pro), it downloads like normal, it doesn't stop and the speed is also as good as I can get. Strange huh? Hence, like a car that has to be pushed before the engine starts.
I also tried 'speed testing' from a website with all 3 laptops. On my old MacBook and my brother's MacBook pro, once I click 'begin test' it takes only a couple of seconds of 'ping' before the download/upload speed measurements start, but with my new MacBook Pro (just like with iGetter) it takes up to almost a minute before the measurements start, sometimes it won't start at all and I have to re-start the test.
Well, thanks for reading. And hope you can help me shed some light into this. Because it is really preventing me from really enjoying my new MacBook Pro. And if this is most likely a hardware problem, I'd better get back to the store and try to get it replace or something while it's only been 5 days. *cheers*

Hey guys.. Thanks for the replies. Unfortunately, I bought the MacBook in Indonesia where there are no such thing as an AppleCare. The only option is to leave the Apple product to one of the 'Authorized Apple care centre' and have whoever do whatever to it without guarantee of success. As for returning it and getting a brand new one, I also don't know if there is such a deal here, but that's actually a good idea, will try to go to the store tomorrow. Although, I'm worried that the problem might be with OSX Lion or something and getting a new one won't help.
mark75090, I've tried resetting the router when I first noticed te problem, didn't work though. I've checked my new MacBook's wi-fi (option+click wifi bar) and it says 'PHY Mode: 802.11g', so does my MacBook and the old MacBook Pro. I don't know what those mean though, and I don't know whether or not my router is an N., can you tell me more please.. I have tried with the other two turned off, and only the new MacBook using the wi-fi but the problem persists. I have also tried connecting directly to the router, but as I described, the problem is too subtle for me to notice the difference.
Also, if I create a brand new Wi-Fi connection in network preferences and connect to my router through the new Wi-Fi profile, the problem seems to be gone for an hour or so, then it always comes back though. I have also just finally installed 10.7.4, but it doesn't help either.

I am transmitting data over internet and WiFi ,it's working fine with internet but when I choose WiFi for data transmission data is not being transmitted. What may be the possible issues of data transmission failure over WiFi? Please help me.

I am transmitting data over internet and WiFi ,it's working fine with Internet but when I choose WiFi for data transmission data is not being transmitted. What may be the possible issues of data transmission failure over WiFi? Please help me....
Thanks in Advance.
Neeraj@iDev

After a week's worth of debugging, I found the issue.
The Java type returned from the call was defined as ArrayList. Changing it to List resolved the problem.
I'm not sure why ArrayList isn't a valid return type, I've been looking at the Adobe docs, and still can't see why this isn't valid. And, why it works in Debug mode and not in Release build is even stranger. Maybe someone can shed some light on the logic here to me.

My 2012 Mini OS 10.7.5 cannot see the Ethernet connection to my Actiontec GT701 WG. The Network Preferences says "cable unplugged". The WiFi connection is working fine. Please Thank You

My 2012 Mini OS 10.7.5 cannot see the Ethernet connection to my Actiontec GT701 WG. The Network Preferences says "cable unplugged". The WiFi connection is working fine. Please Thank You

Never mind, problem solved. When I retunred to the Network tab the message had changed to "connected, no IP address" so I got that from the WiFi tab and configured the Ethernet manually. Have a nice day @:-)#

My MacBook Pro won't connect to the Internet via wifi but it worked fine on ethernet cord...I tried running diagnostic but it didn't work:(((( it happen every time if I restart the modem and/or router

My MacBook Pro won't connect to the Internet via wifi but it worked fine on ethernet cord...I tried running diagnostic but it didn't work:(((( it happen every time if I restart the modem and/or router.. Any idea how to fix this?

Hello Rattisate,
Sorry to hear you are not able to connect to Wi-Fi on your MacBook Pro. I would be concerned about this too. You can find information on how to troubleshoot this in the following article:
Troubleshooting Wi-Fi issues in OS X Lion and Mac OS X v10.6
http://support.apple.com/kb/HT4628
Follow the steps in the section labeled, "Symptom: My Mac does not connect to the Internet."
Thank you for posting in the Apple Support Communities.
Best,
Sheila M.

Hi, i am in a wifi (macbook pro) works fine but ipad2 and iphone doesnot work but shows as connected into wifi ? anybody can help

hi, i am in a wifi (macbook pro) works fine but ipad2 and iphone doesnot work but shows as connected into wifi (wifi defenetley works) ? anybody can help

Make a Genius Appointment at the Apple Store, take your laptop in and get them to help you upgrade it.

My iphone 4 wont connect to my wifi, it usualy works fine, when i go to settings it says its connected but on the home screen it still says 3g and is running at 3g speeds still, please help :)

my iphone 4 wont connect to my wifi, it usualy works fine, when i go to settings it says its connected but on the home screen it still says 3g and is running at 3g speeds still? please help

http://support.apple.com/kb/ts1398

I have an email account causes the machine to hang up after being in use for a day. It only occurs on my Macbook Pro and only one particular account. The problem account works fine on my iMac and Windows Machines. Any ideas what is causing this?

I have an email account causes the machine to hang up after being in use for a day. It only occurs on my Macbook Pro and only one particular account. The problem account works fine on my iMac and Windows Machines. I have been to the local Genius bar and through trial and error we have determined that Mail is working ok but somehow the account is causing the problem. I have used this account for years. Any ideas what is causing this?

No idea why, but one thing you may try if you have the time, is create a new user, and set up the problem mail account in the new user space. See if it causes your MBP to hang as well. That will tell you if it is something wrong with your main User, or something wrong with MBP.
Assuming this works, I'd nuke the problem account in your main user space, re-start, and reinititate the account and see if that helps.
Depening on how many email accounts you have setup, it may be necessary to nuke the whole Mail folder in your User/Library.... Hard way to get it to work, but just my idea.

Black screen just before login. laptop works fine though any fix?

recently as I turn my laptop on just before the login menu I have a ~30second black screen then its goes onto the login menu, I was wondering if there is any fix for this, my laptop works fine afterwards
MS Window 8 64bit
Intel Core i5-241
m 2.30GHz
6 RAM INTEL HD GRAHICS 3000

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MacBook problems with Snow base station - other laptops work fine

Hi,
I just purchased a new MacBook to replace an iBook G4 800.
My snow base station works fine with the old iBook G4 (which has an extreme card) and with a borrowed PowerBook G4 Aluminum 1.5 GHz (also extreme card) but will not work with my new Mac Book. Every time I try to connect - I receive an error "There has been an error accessing "my name" 's network. Sometimes it will connect, other times (most of the time), it will not.
My MacBook connects fine to my neighbors Linksys access points and our work Lucent access points (which are b also - snow is b).
I did a search and am reading other people having similiar problems. I was wondering if anyone has resolved their problems. I spent 2 plus hours on the phone with Apple yesterday. They are placing the blame on the older base station (snow) but it is obvious that snow is working fine for other computers.
Theresa

I am still a little confused. I can be 2 feet from my base station and will keep hitting "try again" when trying to access my network and will get "an error has occurred" many times and eventually it will connect and I will have an incredibly strong signal. My MacBook will continue to have a great strong signal until it goes to sleep and then I will have a difficult time connecting again. My neighbors base station is a weak signal and I can easily join their network. Every time I connect, I have problems but once connected, it is great.
I guess it can be interference but I am now wondering if it is related to the snow/graphite base station only. This laptop has no problems joining other b base stations.
I spent hours on the phone with an Apple wireless support specialist the other night. He wants me to try an Extreme base station. He didn't indicate that he was aware of any MacBook problems (and he mentioned interference and we setup my laptop to only join my network and it didn't make a difference).
More to come.... IF anyone switched to a Extreme Base Station and that worked fine - please let me know. Though I sort of resent having a functional b base station that works with every other laptop and have to spend $200 towards another base station because of a new laptop.

7410 All-in-1 "Can't Connect To Ntwk" when install post-moving from home ofc to work ofc wireless

Hi. I've had this 7410 printer a few years now (hand me down from family member). It has worked fine in my home (wireless router) the whole time.
Recently, I moved it to the work office (across town) and have spent TWO nights (4 hrs each night) AFTER WORK to try and get it to correctly set-up. It has never been this difficult with all the moves I've had from apartment to apartment and now to my home. This shouldn't be any different, right?!
This is where I'm stuck:
Setup Menu >> Network >> Wireless Setup Wizard ....yes, it finds the office network... I select it.... then, I enter the WEP key.... correctly have done it 30 times (spelled it correctly, caps sensitive, etc)... hit Done, and the answer after its search is "can not connect to network".
I've read on HP's website and my manual (over and over and over) how to self-correct it... that is why I'm here now!
Things I've done:
Setup Menu >> Network>> View Network Settings >>> Print Network Configuration Page.... it comes up with the IP, subnet and default gateway as 0.0.0.0
Setup Menu >> Network>> Restore Network Defaults.... no change in outcome
Unplugged and replugged printer.... no change in outcome
Unplugged and replugged modem and router (with the 30+ sec recommended wait before replug).... no change in outcome
I have checked the network strength via my personal laptop, my work laptop, my mobile devices... all say it is present and excellent.... yet not able to connect printer to it
I have checked the network via my work laptop, to see what is accessing it (can you overload a network?)... but it only has 6 items connected at this time (evening when no one here but me...2 printers already and 4 computers), which is even less than daytime access when we have all co-workers plugged into it also (healthcare facility... but still, always just 2 printers... THIS printer would be the 3rd)
Now, I ask you what is my next step?
PLEASE help soon, I need this printer to be up and working to help alleviate some office flow issues!!
I cannot keep spending my evenings reading all these bulletin posts, self-help FAQ's on the HP site without any good outcome for my scenario!!! I have other paperwork to be doing and this is keeping me from getting it done!
Thank you in advance!

Hello edPT2001.
Please, download and run the HP Print and Scan doctor from http://www.hp.com/go/tools
With this tool, you can see what channel is being used by the wireless router you're trying to connect your printer.
Run the tool and after the initial search for HP products, you might be able to go to Help menu - Show advanced info and then click the button Show wireless info. You will see a list of wireless networks detected by your computer and if you scroll to the right, you might be able to see the channel being used by the network. Find the network you're trying to connect your printer and let me know the channel number.
Cheers!!
Wixma.
I am an HP employee.
Say thanks by clicking the Kudos star in the post.
If my reply resolved your problem, please mark it as as Accepted Solution so that it can be found easier by other people.

Re: Satellite C660-115 Very strange Wifi problems!

I've been busy solving a wireless problem on a C660-115, still without success.
Satellite C660-115
Windows 7 - 64Bits
The case:
- Laptop is connected to the power supply: Wifi works fine, no problems
- Laptop disconnected from power supply: Wifi won't work, although there sometimes seems to be a connection with the access point/wifi router.
No internet/network communication
- Laptop connected to the power supply --> wifi works, unplugging the power supply --> after a 1/2 minute or so, no internet connection...
I tried to find a new driver, but we already use the latest version.
Then i switched off the "This computer may switch of this device to save energy" function, without succes.
Ideas anyone?

I had same problem with C660 running windows 7 losing internet access but not network connection whilst using battery power, but no problems when connected to mains power.
Solution; Change power plan to high performance. I found this sovlved the problem instantly.

Can't browse internet on ipad2, but laptops works fine - any ideas?

Have a weird problem surfing the internet with my ipad2 that started out of the blue a few days ago. Everything had been working fine up until then and I don't remember changing anything or updating new software...
Can't browse the internet on the ipad anymore, and when i point browser at website, it thinks for awhile then brings up an earthlink page (my ISP). Still receives mail/twitter though, so some data is coming through, but facebook app isn't working. And my 2 laptops connect fine, full on browsing. Also seems like my wife's new iphone is having the same problem, starting at same time.
I really have no idea - anyone heard of this?

Try going to Settings > Safari> Clear History, Cookies, Cache on the iPad. If that doesn't work then do a reboot of the device by pressing and holding the on/off and home buttons simultaneously until the screen goes blank and you see the apple logo. It should take about 10-15 seconds to reboot.

My macbook air is not getting internet connection through our home wifi It was working fine yesterday until I took the Air out of the house and used it on another wifi connection.

My macbook air is not getting internet connection through our home wifi. It was working fine yesterday until I took the Air out of the house and used it on another wifi connection. One question is how to delete some of the networks that I don't use. Would too many networks cause the internet connection to fail?
Thanks.

Would too many networks cause the internet connection to fail?
It shouldn't but sometimes deleting the list of networks actually does solve the problem you are describing. Have you turned WiFi off and then back on on the computer?

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