Post-Update Video Problems

Ever since installing Leopard update 10.5.2, and the subsequent Leopard Graphics Update 1.0, I've been experiencing an assortment of video problems that were not present prior to installing the updates. These problems include: horizontal black lines through windows in the display, colored blocks in the display, icons in the dock having various kinds of corruption, including garbled lines or superimposed or 1/2 & 1/2 icons, as well as all kinds of flashing and garbled screen display in games. The worst of these problems, which has been occurring several times a day, is total screen lock-up. The application behind the screen may well still be running, but the video is locked tight. The only way out of this situation is a hard re-boot with the power button.
If a fix isn't imminent, is there any way to UNINSTALL the video upgrade?
Thanks.
Robin

iv had a problem sort of like this, when i had my computer started up on the disk and repaired disk/permissions, the image would freeze on the screen, only when i moved the window did it correct itself

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Nokia Yotube Video Problem Update...!

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T400 - Video problems and a long wait for repair...

Hi,
I'd just like to state my experience with Lenovo Customer Support for a video problem with my T400. Bottom line, as of today, it's been around 27 business days that it's been with Lenovo, and 41 days total since it's failed on me, and nobody, including Lenovo Customer Support, seems to know what its status is exactly, except that they're waiting on a part which has no ETA.
In July 2009, I bought a T400, a 2764CTO version with the switchable graphics between the internal intel graphics and the ATI GPU.
All was well until February 1st, 2010, when the LCD sudden wouldn't work. Well, it would work, but the screen was very very dim, even with the display maxed out on brightness. You would have literally bring your nose to the screen in order to even make out any text or images - definitely unusable. However, if you hooked up an external monitor via the video output, the T400 would display video output properly that way. When I did this, I noticed that the switchable graphics option wasn't there any more - couldn't switch to the ATI GPU. Based on this, I figured it must be a video card or LCD issue, or a combination of both.
So, I called Lenovo Customer Support (CS) at 1-800-565-3344, since I'm up here in Canada, and I initially was issued a case number of 41JRFSD, and I agreed to send it to a local Lenovo Repair Centre. Oops, my bad, I made a mistake using the locator tool I was told to use at bplocator.lenovo.com, and thought the Centre was relatively close. Not quite. So, I called Lenovo CS again, and they issued me with a new case number, 40KWSYF, and said they'd send a box for return to depot. And within 2 days, Feb 2nd or 3rd, I got a Purolator courier return box. That's fast service! Pleased, I put my T400 in according to instructions, and I sent it off.
Fast forward to about mid-February. I called Lenovo CS, and apparently there was a delay - the depot needed a part that wasn't in stock. Fine, I know these things can happen - I'll wait.
Fast forward to March 1st. I talk to a Lenovo CS rep, and it appears that the part needed has arrived, and they've put a rush order to get the computer back to me. Great!
Fast forward to March 8th, still no computer. I talk to another Lenovo CS rep... strange, there's no update. The issue gets escalated to the Depot managers.
Fast forward to March 12th. Still no word on my T400's status. An email fron CS has been sent to the depot. Not even the CS reps know what's going on. The rep I talk to figures there should be a response by the end of the day.
Fast forward to today, March 13th, 4:50pm Pacific Time. I just finish talking to Lenovo CS, there's been no response from the depot. Apparently there's a part that they're waiting on for repairs, but there's no ETA on it. Is it the same part that I've waiting on all this time? Is it a new one? I don't know.
At this point, I've been told to send an email explaining my situation, and I've also been told to talk to Scott the next time I call CS on Monday after 3pm Eastern. I have to stress that the Lenovo Customer Support Reps I've talked to have all been very sympathetic and have been courteous, helpful, and professional - something I appreciate from having worked in Customer Support myself. But the bottom line remains: my computer's not back to me.
So, my questions to the community here: is my experience here typical? Is there any hope of my seeing my computer back, or even at least just the hard drive? I've used Lenovo computers for work for the past 7 years, and it was my good work experiences that led me to buying a Lenovo for home use. However, it's been a while since I've been without my T400, and I was hoping to get my taxes done on the computer too, since they're due at the end of March. I'll reserve judgement on Lenovo until I get my computer back, but at this point, all I can say is... I'm disappointed.
If you're reading this, I'll let you judge my experience for youself. I'll update my case as it progresses.
Thanks!
Moderator edit: Removed support contact private information, per the Community Rules.

Hi all,
So, an update with some good news: my computer is finally back!
After a total of over 40 business days (just over 2 months) I finally have my T400 back at home, working again!
According to the spec sheets, the repair depot had to replace: the systemboard/planar, display/LCD panel, LCD cable, PC card, bluetooth, and the inverter. BIOS/Embedded controller was also updated, along with the regular diagnostics to ensure everything was working properly.
I give Lenovo credit though: they got the final parts to repair the computer on Monday, April 5th, and shipped my computer back to me for the next day (today, April 6th). That's fast service, once repaired!
However, my case spans over 4 screens of updates and repair depot orders of parts.
Also, it took me over 10 calls to Lenovo's Customer Service, plus an escalation to a higher-level manager after 1 month had passed, to get progress updates and ETAs for repair.
Lenovo called me only once to give me an update, and that was the manager whom my issue was escalated to: all the other times, I called Lenovo for an update.
The story doesn't end here, however:
In talking to Customer Support, they told me that Sales might be able to sell me an extended warranty at a discount, given the issues I had. And indeed, after talking to Sales, they offered me a 1 year warranty extension at a price of just over $100 CDN, plus tax. This is a sale price, compared to the regular retail of $129. Unfortunately, they can't sell me just one month.
At this point, I refused their offer, and again escalated to a manager to request an extension of exactly 1 month on my existing warranty. I figure 1 month delay in repairs, that's plausible - crap happens, and while most repairs take 5-10 business days, I can understand it can sometimes go higher. Two months though.... My request for a warranty extension is being considered by the manager it was escalated to.
So, one last question for you folks reading this: am I being unreasonable, talking to Lenovo support one more time to request a 1 month extension of my warranty, given the length of time it's taken for repairs? I'll post the response Lenovo will give me tomorrow, as they've said they'll do.
One thing for sure: Lenovo's response will definitely influence my choice of brand from whom to buy a new computer (and it will influence the choice of my friends who've heard my issues, and maybe yours too). My particular repair problem may not come up often, but if it does happen to you, I'd be happy to know of your experience.
Thanks for sticking with me through the drama!

Why does a Safe Boot fix my video problem?

After visiting my local Genius Bar twice (and getting two different answers), I erased and reinstalled Snow Leopard 10.6 on my late-2006 "white plastic" iMac.
I reinstalled the version of SL that came with the iMac, then upgraded it twice to OS 10.6.8. Software Updater says all of my OS components are up-to-date.
My video-corruption problems ("ghosting", "tearing", pixelation of icon, then the kernel CRASHES within 20 minutes) appear when I boot normally. But they permanently disappear when I reboot into the Safe Mode!
I've search Apple.com and every other site I can find without a clear answer to this:
What extensions, StartUp items, software daemons or gremlins DO NOT load in Safe Mode? Shouldn't one of them be the cause of my problem? Or does Safe Boot work on a hardware-level, too?
This happens on ALL accounts, both Admin and regular users. No external devices are connected except the wired mouse and wired keyboard.
I've zapped the PRAM three times, and I've unplugged it for hours. Disk Utility shows everything is good, too. There's about 50 gigs left on the internal 750 GB hard drive.
The so-called "Geniuses" both ran their Triage OS off an external drive and my iMac hardware passed ALL of their tests. One said it just needed a reinstall (a free fix!!), and the other said my video card is bad ($800, and I have to use an outside repair shop).
Can someone give me an idea how to proceed? I've been working in Safe Mode for days, but that prevents me from using: Sound, my home network, fonts, Preview, editing in iPhoto, etc.
Thanks.
Specs:
Model Name: iMac
Model Identifier: iMac6,1
Processor Name: Intel Core 2 Duo
Processor Speed: 2.33 GHz
Number Of Processors: 1
Total Number Of Cores: 2
L2 Cache: 4 MB
Memory: 3 GB
Purchase Date: March 2007

Hi, Mike,
Thanks for the quick reply.
I read the linked post about QE, but I don't see how it could help me troubleshoot my problem. Could you clarify: is QE a piece of "software" (that is, a file -- like an extension)?
If QE IS a piece of software that is disabled in a Safe Boot, I should be able to move it to my Desktop and restart. If my video problem is eliminated, the QE software is the problem, right?
But then, if my problem is caused by a file/extension, why would the problem occur (and be eliminated in a Safe Boot) right after I re-installed the OS? Shouldn't all the System software be pristine right after re-installation? But since it's NOT fixed by the re-installation, it seems like a hardware problem -- like the expensive video card. That's what's confusing me.
So, I'm proceeding as if the problem is caused by a file being loaded into memory and I'm trying to disable the items that don't load in Safe Boot Mode one-at-a-time. I just need a specific list of what those items are (and their locations on my hard drive).
In OS/9, I used Conflict Catcher to do this automatically, but I haven't found an OSX app to do the same. So I'm trying to do it manually.
Please excuse my layman's terms. Any help is appreciated.

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Hi All,
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Welcome to Apple Discussions!
See if this helps...
http://discussions.apple.com/messageview.jspa?messageID=1813873
I have not confirmed if that download link works (from that message). If it does, you can follow the rest of those instructions or simply restore the iPod using that updater...
Restore the iPod
And then reload all the songs.
btabz

Need help with video problems

Hi!
Back in May I was having problems with video on my Mac. I was helped by this site and am hoping for more help. I downloaded the realaudio, but was still having problems. I assumed because I was on dial up. It was so slow. It would take forever to load and then play for a few minutes then need to load some more. I now have DSL and was looking forward to kissing the video problems good-bye! My new problem is that when I try to watch or listen to anything like innertube it "stutters." Is there something else I should be doing? How can I fix this problem?

With those specs you should be absolutely fine. I would suggest that you update to 10.4.10 at least (download the full Combo updater). Once you are on that:
These are the downloads and the settings you need in order to view/hear pretty much everything that the net can throw at you: The setup described below has proved repeatedly successful on both PPC and Intel macs, but nothing in life carries a guarantee!
It is known to work in the great majority of cases with Safari 3.0.4, QT 7.3 and OS 10.4.11. (If you are running Leopard, ensure that all plug-ins have been updated for OS 10.5)
Assuming you already run Tiger versions OS 10.4.9 or above (this has not yet been verified with Leopard) and have Quicktime 7.2 or above, and are using Safari 2 or 3, download and install (or re-install even if you already had them) the latest versions, suitable for your flavor of Mac, of:
RealPlayer 10 for Mac from http://forms.real.com/real/player/blackjack.html?platform2=Mac%20OS%20X&product= RealPlayer%2010&proc=g3&lang=&show_list=0&src=macjack
Flip4Mac WMV Player from http://www.microsoft.com/windows/windowsmedia/player/wmcomponents.mspx (Windows Media Player for the Mac is no longer supported, even by Microsoft)
Perian from http://perian.org/
Adobe FlashPlayer from http://www.adobe.com/shockwave/download/download.cgi?P1ProdVersion=ShockwaveFlash
(You can check here: http://www.adobe.com/products/flash/about/ to see which version you should install for your Mac and OS. This: http://www.macworld.co.uk/news/index.cfm?email&NewsID=19845 may also interest you.)
In Quicktime Preferences, under advanced, UNcheck Enable Flash, and under Mime settings/Miscellananeous only check Quicktime HTML (QHTM).
See also the very informative post from QuickTimeKirk dated Dec 3, 2007 in this thread: http://discussions.apple.com/thread.jspa?threadID=1268489&tstart=0
In Macintosh HD/Library/Quicktime/ delete any files relating to DivX (Perian already has them).
Now go to Safari Preferences/Security, and tick the boxes under Web Content (all 4 of them).
Lastly open Audio Midi Setup (which you will find in the Utilities Folder of your Applications Folder) and click on Audio Devices. Make sure that both Audio Input and Audio Output, under Format, are set to 44100 Hz.
Important: Now repair permissions and restart.
The world should now be your oyster!
You should also consider having the free VLC Player from http://www.videolan.org/ in your armory, as this plays almost anything that DVD Player might not.

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This is my first post in the magnificent Arch forum and I'll try to describe my problem.
After pacman -Syu I get this error:
resolving dependencies...
looking for inter-conflicts...
error: failed to prepare transaction (could not satisfy dependencies)
:: trident-dri: requires libgl=7.6.1
My local installed version for trident-dri is 7.6.1, libgl - the same. There is a new version for libgl - 7.7.1, but no corresponding trident-dri.
Another problem with the trident driver since updating to Xorg 1.7 - too slow video playback - 100% CPU load, choppy video. I don't know whether it's a distro specific problem or driver problem. I post a bug here:
http://bugs.freedesktop.org/show_bug.cgi?id=25605 (you can see details and logs).
Aside from these problems my Arch experience is superb (I also have minor problem mounting CDs, but no big deal)

i finished all the upgrades and restarted and all seems right, i don't have video problems, with only 1Ghz centrino and with a trident video card.
with the "hwd -s" command i have this output:
Kernel : 2.6.32-ARCH
CPU & Cache: Processor 0: Intel(R) Pentium(R) M processor 1000MHz 1000MHz, 1024 KB Cache
Sound(m) : 82801DB/DBL/DBM ICH4/ICH4L/ICH4M AC'97 Audio Controller module: snd_intel8x0
Video : CyberBlade XP4m32 server: Xorg (vesa)
Driver : xf86-video-vesa module: -
Monitor : Generic Monitor H: 28.0-96.0kHz V: 50.0-75.0Hz
Mouse : PS/2 Mouse xtype: PS2 device: /dev/psaux
HDD : 82801DBM ICH4M IDE Controller module: ata_piix
USB : 82801DB/DBL/DBM ICH4/ICH4L/ICH4M USB UHCI Controller #2 module: uhci_hcd
USB2 : 82801DB/DBM ICH4/ICH4M USB2 EHCI Controller module: ehci_hcd
Ethernet : 82801DB PRO/100 VE MOB Ethernet Controller module: e100
Ethernet : Atheros AR5001X+ Wireless Network Adapter module: ath_pci
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PCMCIA slot: ToPIC100 PCI to Cardbus Bridge with ZV Support module: yenta_cardbus
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[GeForce 6] Video Problem

Hello
I have a MSI 6600GT PCI-E card which was working fine up until I bought Half Life 2. The game worked for 2 days then something strange happened then monitor switched itself off and I could not switch it back on again. I shut down the computer but ever since then none of my games work including HL2.
I have a Dell 4700 P4 3.00 with 512MB. I have updated the video driver and the system BIOS, uninstalled the video driver and reinstalled it, I've removed an older version of the video driver, checked that a have the lattest version of direct X and defragged my hard drive but to no avail.
Whenever I try to load a game just before it gets to the option screen the picture is garbled.
What is going on? The card surely cannot be incompatible, it worked for a couple of months previously. It is unlikely to be faulty as it would be a remarkable coincidence for the card to develop a fault at the same time as I bought a new game. The card is definently properly seated in the correct slot.
The desktop and the internet work not problem, it's just games that cause the video problems.
I would be very grateful if someone could give me a clue as to what's wrong because I'm no expert!

Quote from: Ian Humphrey on 29-May-05, 23:02:34
Hello
I have a MSI 6600GT PCI-E card which was working fine up until I bought Half Life 2. The game worked for 2 days then something strange happened then monitor switched itself off and I could not switch it back on again. I shut down the computer but ever since then none of my games work including HL2.
I have a Dell 4700 P4 3.00 with 512MB. I have updated the video driver and the system BIOS, uninstalled the video driver and reinstalled it, I've removed an older version of the video driver, checked that a have the lattest version of direct X and defragged my hard drive but to no avail.
Whenever I try to load a game just before it gets to the option screen the picture is garbled.
What is going on? The card surely cannot be incompatible, it worked for a couple of months previously. It is unlikely to be faulty as it would be a remarkable coincidence for the card to develop a fault at the same time as I bought a new game. The card is definently properly seated in the correct slot.
The desktop and the internet work not problem, it's just games that cause the video problems.
I would be very grateful if someone could give me a clue as to what's wrong because I'm no expert!
Hmmmmmm....
Well you posted that it worked OK, so there is no reason to believe the drivers are at fault. They don't work only work sometimes...unless something has changed how they work.
Now I don't know exactly what you mean by shut off here with the monitor. I assume you mean the screen just goes all black, but it still has power. Not that it shut's off completely.
If the screen is going black the first thing I would look at would be a refresh rate is being sent to the monitor that it can not handle. This might also explain a garbled picture as well. Some monitors will let you know they can't handle the refresh rate with a message, but not all.
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Video's are missing and can not post any video's and can no longer see on Facebook after upgrading mac software. Facebook says content is unavailable. Is this a facebook issue or is there something that I can do to fix on my mac.

Video's are missing from facebook album under photo's. It shows that I have 99 and only shows 24. These are not copyright problems. I have had them up for years. Now, I can not post any video's too. Message says that content is currently unavailable. It seemed to happen after I upgraded to 10.7.5 but it could be coincidental. Of course, I have not got any email from facebook to help with this problem and I am really frustrated that I can not find my video's and post any new ones anymore. Any help would be appreciated.

I would like to add that Comcast is my internet provider. Perhaps that is part of the issue although the Connection Doctor confirms the mail box is connecting to the internet. No other function processes when Connection Doctor program is used to find the source of the issue. I have read forum posts but am unable to find a way to get my Apple mail to be delivered to my computer. It worked fine up until I chose to transfer mail to the Cloud. My mail account is a .mac account.
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thanks,
anne

10.4.11 combo update install problem

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HELP!!

Updating
Certain steps appear to minimize the risk of an update producing problems.
Number one is to make sure you have a bootable clone backup of your computer in case you do need to back out of it again. This is the only guaranteed way of not having to worry about the results of an update.
Some like to boot from their installer discs or an external backup and verify (and if necessary repair) their internal drives as well as drive permissions. This is done with Disk Utility. You can verify a drive while booted from the same drive but sometimes this produces spurious errors. Repairing a drive (if necessary) has to be done while booted from another disk.
[Resolve startup issues and perform disk maintenance with Disk Utility and fsck|http://docs.info.apple.com/article.html?artnum=106214]
[Using Disk Utility in Mac OS X 10.4.3 or later|http://docs.info.apple.com/article.html?artnum=302672]
[Disk Utility's Repair Disk Permissions|http://docs.info.apple.com/article.html?artnum=25751]
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[Mac OS X: Starting up in Safe Mode|http://docs.info.apple.com/article.html?artnum=107393]
[What is Safe Boot, Safe Mode? (Mac OS X)|http://docs.info.apple.com/article.html?artnum=107392]
[Safe Boot takes longer than normal startup|http://docs.info.apple.com/article.html?artnum=107394]
I like to download the update onto my computer and install it from there rather than let Software Update do it. I know a few people who had problems with doing the update via software updater found a manual install to work.
Repair permissions again afterward.
It helps to only install one update at a time and to run the computer for a while to make sure it is behaving well.
The more cautious even like to unplug third party peripherals (see [comment by BDaqua|http://discussions.apple.com/message.jspa?messageID=9040746#9040746]).
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[BDaqua's comments on updating problems|http://discussions.apple.com/message.jspa?messageID=8948595#8948595]
[Baby Boomer's comments on updating problems|http://discussions.apple.com/message.jspa?messageID=9025760#9025760]
[Klaus1's post on updating and removing updates|http://discussions.apple.com/message.jspa?messageID=10257902] and [another one|http://discussions.apple.com/message.jspa?messageID=10402175]

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Just as with iTunes 7 I am having video problems galore. I can play all the music videos and TV shows that I currently have in my iTunes library via QuickTime. However, if I attempt to go and browse either music videos or TV shows, iTunes comes to a dead halt and I cannot even close the iTunes program without utilizing ALT, CTRL, DEL. My computer is "authorized" as I have no problem browsing in music, but if I do get as far as the TV Show home page, I get a message saying that I "CANNOT BROWSE ALBUM COVERS ON THIS COMPUTER." I am really at a loss as to what else to try and would apprecaite any assistance offered. Thanks all.

b noir, here are all the symptoms that I am currently experiencing with 7.0.1:
1. iTunes takes 3-5 minutes to boot-up and will ONLY start if an iPod is attached. Manual opening will not work.
2. Any time that I click on the "TV Shows, Music Video, or Movie" areas of iTunes Music Store the entire iTunes program freezes. I can only exit iTunes at that point by "ALT, CTRL, DEL."
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7. In general the amount of time that it takes to sync my iPod to iTunes is at least triple what it was with iTunes version 6.
Whew. That's everything. What say ye?

SQL Server 2005 Update mechanism problem

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Any advice is appreciated.
Thanks & Best Regards,
Derek Yang

Hi
I have the same problem, but that post didnt help me
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This only hapens for a publication that has a filter based on HOSTNAME()
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Okay, so last ngiht I was running tech tool maintenence, and I had repair on. So, it finished scanning my startup volume (I was on my eDrive) and then I shut down and restarted. Now, it tried to start from my startup volume (tiger 4.7, with latest updates) and it says you need to restart your computer (which means there is a kernel panic, am I right?) I try safe mode to no avail, I even reset the PMU and reset the PRAM (but I didnt hear the starup noise again). So, I put in my backup HD, and it starts up, but wait! Now the video is horribly wrong! It is all in TERRIBLE quality and in mostly only greys, I mean it looks like a 4 mb vram video card, there are very few pixels of color( there are some intermitedly) and there is terrible ghosting, and I can barely read anything. so, I checked my display, and universal access settings, and fooled around with those, and nothing happened. So, now I try and start from my eDriveand it start, but now it has the same horrible color problem as my other drive. Oh boy, this is a new computer, and I already have a kernel pnic, and a video problem, what can I do? Thanks for any help. Matthew. I have a sawtooth, a radeon 9200 flashed video card, and the latest tiger.

What if you tried running mplayer with the following command :
mplayer -fs -zoom filename
As for the "too pixelish" problem well... you could try increasing the "nice" level (at least in VLC). For the other video players I don't know.
Last edited by FizDev (2007-11-01 02:50:28)

SCCM 2012 Client and Workstation Audio and Video Problems

SCCM 2012 SP1 environment.
We have pushed out the SCCM Client successfully to our systems - however we have found that on some computers the SCCM Client is causing an audio/video problem - specifically it appears to be with computers that connect monitors via DVI. As an example,
on my laptop (Dell e6420, Win7 x64) I have a docking station that connects my laptop to 2 external monitors. With the SCCM Client installed I cannot listen to music or watch videos - the result is an unusable choppiness/stuttering listening to music
and with a video the audio and video get out of sync. As well, my mouse no longer functions smoothly - it jumps around. This happens whether accessing content from a website or simply a local file on my computer. If I uninstall the SCCM client,
the issue goes away entirely. I have tried disabling the SMS and Remote control services but doing so does not resolve the issue, only a client uninstall. Note that this only happens when the laptop is on the docking station - with DVI - it doesn't
happen when the laptop is running without an external monitor or if plugged into an HDMI output device.
At first we believed this was limited to this model of laptop in our environment (Win8 or Win7 - both result in the same problem), but now we are hearing about "audio and video issues" on Dell 990 workstations as well. I believe these stations
have DVI connected monitors. Driver updates do not appear to resolve the issue.
Has anyone experienced this in their environment? Note that this happens on imaged workstations and workstations installed from a vanilla Windows 7 or 8 CD.

Try installing the client without Silverlight and see if it helps (this is only used for the Application Catalog).
ccmsetup.exe /skipprereq:silverlight.exe
Gerry Hampson | Blog:
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Gerry Hampson | Twitter:
@gerryhampson

Sound Blaster FAQ - READ ALL OF ME BEFORE POSTING - Updated 07/15/05

Sound Blaster FAQ - READ ALL OF ME BEFORE POSTING - Updated 07/15/05 [ Edited ]Options01-24-2005 07:51 AM - last edited on 08-05-2010 07:14 PM by * KokChoy-CL
Before Posting:
Is your sound card not working? Do you need advice on what to try to fix it? Then you are at the right place. Before posting your question, there are a few things you will want to check first.
Perhaps your question has already been asked and answered. Thousands of questions have been asked and are all stored here on the forums. Right above that orange navigation bar is the search bar, try searching for what you are experiencing. If there is a thread but it doesn't answer your question, check the date, if it is several weeks since the last reply it would be better to name a new thread then resurrect the dead thread.
Also before posting collect as much information about your card as possible. Get the model number off of the card/device itself and also the inkstamp number (found on an inkstamp or silkscreen on the non-chip side of the card) if you have a sound card. Please note that if you have a card that was preinstalled in your computer by the manufacturer or you bought the card in a brown box or static bag that it is most likely an OEM card. In cases like these it may be best to contact the retailer or the manufacturer (don't forget to check their forums if they have them) for support as the cards can be very different from the retail versions.
Lost CD, Need Drivers:
Standalone drivers are available for many of our sound cards and devices on our website. The best way to check is to go to Support/Downloads and select your product from the list and click next. Then you select your Operating System from the drop box (keep the other options on their defaults) and click go. The very first section should be the driver listings. Just because a driver says that it is an update, doesn't mean that it isn't a standalone driver. The best way to check is to click on the details button and read the requirements section. If it doesn't say that it requires previous drivers then it is most likely stand alone and is worth installing. These standalone drivers usually include a configuration utility called "CTpanel.exe" that a quick search of your drive after install will locate. You can use this to set the card up.
If your card does not list standalone drivers then you will want to contact support to obtain an install CD.
If your card is OEM, you will need to contact the manufacturer of your system or the retailer you purchased it from for the install CD. There can be major differences between retail and OEM models and the retailer or manufacturer are provided with drivers specific to the card they are distributing.
Standard Troubleshooting:
If you are going to ask a question, there are a few standard troubleshooting steps that are suggested for almost any problem. You should really check them out before posting a question as it can save you a lot of time waiting on replies.
First off, try a cleansweep and reinstall of your card. Often all that the card needs is a fresh start. The steps for this are found in these Knowledgebase articles:
Uninstalling Sound Blaster Drivers and Applications(Windows Vista)
Uninstalling Creative Disc Detector
Uninstalling Sound Blaster PCI Cards
Uninstalling PCMCIA Sound Blaster Devices in Windows XP
Uninstalling ExpressCard Sound Blaster Devices in Windows XP
If that doesn't work, not all is lost. There are many standard troubleshooting steps that are used for almost all problems. Fortunately we have a separate Kbase article that covers these steps. It even has suggestions for specific problems. Here is that link:
http://support.creative.com/kb/showa....aspx?sid=2538
Popping Clicking, Hissing, and Other Sound anomalies:
Perhaps your question is about a popping, clicking, or hissing sound that your card seems to be generating. If so, then this article is for you. The sound optimization article:
http://support.creative.com/kb/showa...aspx?sid=46913
If Nothing Above Works:
One last thing to try would be to clean boot your version of Windows. Perhaps an application is getting in the way of the card working correctly. Try it and see if the card works when clean booting into Windows. If so then something that is starting up is interfering with the card.
Clean boot XP
http://support.microsoft.com/?kbid=310353
Clean boot 2000
http://support.microsoft.com/?kbid=281770
Clean boot ME
http://support.microsoft.com/?kbid=267288
Clean boot 98SE
http://support.microsoft.com/?kbid=192926
Clean boot 95
http://support.microsoft.com/?kbid=243039
Only two speakers with Coax or Optical Input:
Are you using a set of digital speakers with a coaxial or optical input? Are you connecting to a home theater receiver using a coaxial or optical input? If you said yes to either of these then this article will let you know what to expect from these connections.
http://support.creative.com/kb/showa....aspx?sid=5764
Speaker Connectivity Guide:
Are you trying to connect your speakers and just need a hand in figuring this out? We have a speaker guide that will cover virtually every possibility.
http://support.creative.com/kb/showa....aspx?sid=5035
Midi Troubleshooting:
Is this a Midi Problem? Check out this guide to make sure everything is setup correctly.
http://support.creative.com/kb/showa....aspx?sid=2448
Boston Acoustic Digital Speakers or Prebuilt System With a Digital Live! Card
Some name brand systems shipped with a special Live! Value card that was made to work with digital speakers. If you system shipped with a Live! Value and you have digital speakers you will need to use drivers provided by your system manufacturer. If you use the drivers on the Creative website your card will no longer work with your digital speakers.
If you have a set of Boston Acoustic digital speakers that came with your system and they are not working with your sound card, make sure you have it connected to the digital out on the card. Also make sure that the digital out is enabled.
If None of this helps:
If none of this helps, then it is probably time to go ahead and post your question. Make sure to let everyone know what you have already tried from this article, otherwise you may get responses suggesting you try them again.
Above all else, don't panic.
Jeremy
If you have suggestions for this FAQ please post them in a thread entitled "FAQ Suggestion" and they will be evaluated.
Message Edited by KokChoy-CL on 07-04-2008 04:23 PM
"Hello, babies. Welcome to Earth. It's hot in the summer and cold in the winter. It's round and wet and crowded. At the outside, babies, you've got about a hundred years here. There's only one rule that I know of, babies - 'God [darn] it, you've got to be kind."

There's a small discussion on the Asus forums about this issue here:
http://vip.asus.com/forum/view.aspx?id=20052602425373&board_id=&model=A8V&pa ge=&SLanguage=en-us
I'm extremely certain this has nothing to do with Creative. I recently tried a Turtle Beach Riviera 5. sound card in my Asus A8V board with the same poor result. Onboard sound works fine as long as you remove the PCI card. Oddly, the four sound cards I've tried (three by Creative) work fine on the same MB using Windows 98. Only Windows XP has this issue, but since it works fine if you restart/wake up from standby/or hit F0 after entering the BIOS, it's obviously directly related to the BIOS.
Since this problem has gone on for so long with no acknowledgment from Asus, I'm not very hopeful this will ever get fixed. I've considered trying an M-Audio Revolution 5. and see if that works, but I know it's a long shot. I'm also not sure if I want to risk close to $00 on a sound card that I figure has a 0% chance of working.
(If ANYONE out there in the world has a sound card that works with games on an Asus A8V - please, please, pretty please post in this forum so we can all go out and get it!)
It absolutely amazes me that a problem this significant slipped by Asus during their supposed "4,000 dedicated man hours" of testing!

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