PowerBook Alu-The painting flaked - Has anyone been in a similar situation

NOTICE : English version follow
Je recherche toute personne qui connait une situation similaire et/ou si une solution a été trouvé ou résolu entre Apple et vous ?
Moins de 6 mois après l'achat de mon PowerBook, il est survenu un défaut dans le panneau qui entoure le clavier, juste au dessous de la touche option/pomme du clavier. La peinture s'est écaillée.
Les photos du problème sont disponibles à l'adresse URL :
http://www.ezone3.net/private/apple/paintpb2006/W85190KHSQ7-DSCF661.jpg
http://www.ezone3.net/private/apple/paintpb2006/W85190KHSQ7-DSCF662.jpg
Sous garantie, j'ai donc demandé à AppleCare de changer la pièce défectueuse.
Ils ont refusé en siginifiant que les aspects esthétiques n'étaient pas considérés dans la garantie.
Hors, il n'existe à ce jour, aucune mention signifiant cette exclusion de garantie dans les clauses APPLE.
J'ai dû donc écrire une lettre très officielle à Apple les conjurant de changer la pièce sous garantie.
J'attends la réponse...
I'm looking for anyone has been in a similar situation and/or if a solution has been founded between Apple and you ? Thanks
Less than 6 months after the purchase of my PowerBook, it arose a defect into the trap which surrounds the keyboard, just below the touch option / apple of the keyboard. The painting flaked.
The photos of the problem are available on the URL address :
http://www.ezone3.net/private/apple/paintpb2006/W85190KHSQ7-DSCF661.jpg
http://www.ezone3.net/private/apple/paintpb2006/W85190KHSQ7-DSCF662.jpg
Under guarantee, I thus asked AppleCare to change the defective piece.
They refused and said to me that the aesthetic aspects were not considered in the guarantee.
Except, it doesn't exist no mention meaning this exclusion from APPLE guarantee.
I thus had to write a very official letter to Apple begging them to change the piece under guarantee.
I wait for the answer...

ezone3,
This is a user to user forum. Apple's warranty is something I suggest reading it over, and if you think you still need service, and aren't getting it, to speak to an Apple Center near you, or Apple Customer Relations at the AppleCare phone number.
I've never noticed any paint per se on the Aluminum Powerbooks. It has always behaved like anodized aluminum which has no paint to peel in the first place. It would seem strange if it is anodized aluminum for anything to oxydize in the first place.

Similar Messages

  • Has anyone been in a similar situation?

    Here's my situation:
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    They informed me this morning that the logicboard from Apple will be arriving in ten days, so I have plenty of time to discuss the repair. By the way, today is the 27th, they've had my computer since the 17th and I'm waiting 10 more days. Is this normal for working through Geniuses? I've always gone to MacAuthority, an authorized repair center and I get it back in 5. Hmm.

    Hello Lauren,
    In this kind of history, I was able to noticed in my career in computing two big causes:
    First one, rational, the one that everybody likes thinking, the defective material or the product not succeeds (as we see it more often on PC ;-))
    Second, less rational, rare but very alive cases: persons possess a very strong magnetism that no computer resists... These persons exist and I met it. Indeed on, we do not want to believe in it... But due to noticing certain very real facts and with no sens, we are obliged well to believe in it...
    Ex: Mac is Uptime for more than 60 days, its process is common and no shady software (kind Powerpoint or Word) works above. A person possessing a very strong magnetism enters in the room and then the computer bugs and the only appeal is a forced reboot... We made all the vérificatiion after...No explication...
    I knew similar cases in your, who due to using their new computers, they had to put it in the dustbin ...
    The solution... Make verify your magnetism and if it is the case, for controling this magnetism and limiting the damages in the future...
    Have you the same difficult with others systems ? (TV, Cell Phone, Video Recording, etc.)
    I'm so sorry for you.
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    PS : Excuse me for my english.
    Al PowerBook 15 - 1.67 / 128 VRAM / 1GB RAM / 75 GB ROM Mac OS X (10.4.6)

  • PowerBook G4 Alu - The painting flaked

    NOTICE : English version follow
    Moins de 6 mois après l'achat de mon PowerBook, il est survenu un défaut dans le panneau qui entoure le clavier, juste au dessous de la touche option/pomme du clavier. La peinture s'est écaillée.
    Les photos du problème sont disponibles à l'adresse URL :
    http://www.ezone3.net/private/apple/paintpb2006/W85190KHSQ7-DSCF661.jpg
    http://www.ezone3.net/private/apple/paintpb2006/W85190KHSQ7-DSCF662.jpg
    Sous garantie, j'ai donc demandé à AppleCare de changer la pièce défectueuse.
    Ils ont refusé en siginifiant que les aspects esthétiques n'étaient pas considérés dans la garantie.
    Hors, il n'existe à ce jour, aucune mention signifiant cette exclusion de garantie dans les clauses APPLE.
    J'ai dû donc écrire une lettre très officielle à Apple les conjurant de changer la pièce sous garantie.
    J'attends la réponse...
    Less than 6 months after the purchase of my PowerBook, it arose a defect into the trap which surrounds the keyboard, just below the touch option / apple of the keyboard. The painting flaked.
    The photos of the problem are available on the URL address :
    http://www.ezone3.net/private/apple/paintpb2006/W85190KHSQ7-DSCF661.jpg
    http://www.ezone3.net/private/apple/paintpb2006/W85190KHSQ7-DSCF662.jpg
    Under guarantee, I thus asked AppleCare to change the defective piece.
    They refused and said to me that the aesthetic aspects were not considered in the guarantee.
    Except, it doesn't exist no mention meaning this exclusion from APPLE guarantee.
    I thus had to write a very official letter to Apple begging them to change the piece under guarantee.
    I wait for the answer...

    I'm having the same problem, and I really don't see how this doesn't fall under the "workmanship" clause of the warranty. I for one am really dumbfounded that even after the TiBook fiasco Apple still uses paint at all, which can never be permanent by its very nature. What's so different about this strip of metal that it can't be aluminum anyway?
    Any news here? I for one am also going to try and get this fixed by Apple, for free. Ridiculous. Factory cosmetic defect fully within the warranty. You should not be able to damage your computer by wiping it with your finger, as I did.

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