Powerline adapters not working

On returning from holiday Monday afternoon I found that, although I could flick through the TV channels, there was no program information being displayed. I powered down everything and restarted it. Eventually an error message was displayed (C01).
I think I trcked the problem down to the powerline adapters as no lights came on. I tried them in another socket and still no joy. I also noticed that one of them was making a whistling sound. In fact it has been doing that for the past month.
I logged a fault and received a reference number 110530-004293 but since then I have heard nothing.
How long am I likely to have to wait before I can watch TV again?

Had the same problem. One of the powerline adapters had failed (The one the Vision+ box is connected) , no lights showing. Called BT help line on 08001114567 on Friday 17th and got to talk to an operative pretty quickly. After consulting his supervisor I was advised a new pair of powerline adapters would arrive Monday or Tuesday (20/21). Arrived yesterday Monday. Plugged them in today and the BT Vision box would not connect until I had reset the home hub and the Vision+ box. Now seems to be OK. Excellent service from BT.
MY PROBLEM is I also have a third powerline adapter which connects a computer at the other side of the house, wwfi is no good too much iron in the bricks and there is also a steel girder in the line of the signal. This powerline adapter is of the previous type Comtrend Power Grid 902 and the new ones are Comtrend Powergrid 9020, these appear to be unique to BT.
CAN ANYONE ADVISE ME IF I CAN RESET THE OLD TYPE (POWER GRID 902) TO MATCH THE PG9020 TO KEEP THIS COMPUTER CONNECTED TO THE HOME HUB. I have the instructions 'How to add a new Powerline to your existing network' for the PG902 but do not want to try it in case I mess up the setting on the new Powergrids.
Perhaps the BT Administrator could answer this.

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I've just upgraded to BT Infinity, and since the router and PC are now in different rooms, and my PC doesn't have wireless, I bought some Powerline adapters, one connected to the Hub and one connected to the PC. However, even when the computer is switched off, unplugged and disconnected from powerline, the unit connected to the Hub won't go into sleep mode - it flashes regularly once per second as if it's communicating with the Hub. Is this likely to be the case, and if so, how can I stop it? The units I'm using are TL-PA251KIT.
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Message was edited by: Carolyn Samit

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Let's start over, please, working from the cable modem outward.
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Powerline adapters not working

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