PPPoE stopped working

Hi,
Though I found some similar discussions here, none is exactly the same as mine, so let me explain.
I have a basic DSL modem connecting to my line and it's in 1483 Bridge mode, Ethernet is connected to my Time Capsule 1st Gen and time capsule is terminating the PPPoE connection, receiving the IP and rest directly from the provider.
Yesterday it just stopped working, airport says "no PPPoE server available". I disconnected time capsule, and have the same config on the modem itself, it just works fine (so that I can write here:) so nothing wrong on the line. I've checked my DSL user/pass on time capsule, restarted it, resetted it, restarted the modem, my mac and everything.
Time capsule just decided not the work with the PPPoE anymore, whatelse should or could I do?
thanks in advance

sayan wrote:
No, as mentioned Time Capsule has the PPPoE config, not my computer. Computer has basic IP config, no PPPoE client.
Yes, I've restarted both modem and TC as mentioned, again.
I know have a temp solution, terminating PPPoE at the modem, using TC in bridge mode for IP this time. So modem provides DHCP server functionality.
PPPoE still doesn't work on TC
If the computer gets internet by direct connection to the modem.. without running pppoe then the modem is not bridged.. if the modem is not bridged then it already has a pppoe connection to the ISP. Therefore when it used to work in the past you were making a second connection .. pppoe passthrough on the modem .. the ISP was giving you a second IP address and I would guess they finally got tired of this and stopped your second access.
The modem must be bridged for pppoe to work unless you have an ISP that allows multiple pppoe logins.. that is why I asked about the pc using pppoe.. it has to.. if not the single IP most ISP already allocate is already used up.
Bridge the modem.. setup pppoe again on the TC. Reboot both.. if it fails, talk to your ISP and see if they have an existing login, that is messing their system up.

Similar Messages

PPPoE not working in 10.6

hi guys.
i have a problem with pppoe and 10.6. i installed 10.6 on my unibody macbook and now my network stopped working. i have a pppoe connection. i click to connect, it shows me that the connection was succesfully done, but when i open safari, i cant load any page.
the strange thing is that if i start up windows (using a virtual machine) and start any browser, i can surf the net.
so ... the pppoe connection is working, but os x 10.6 has issues with it (i reinstalled 10.5 and the pppoe connection worked fine).
so, what can i do ?

Long term solution for any OS or platform is to use an ADSL router or DSL gateway, that is a router with an integrated PPPoE client.
This has many benefits.
1. The router maintains and keeps the connection alive independently of any computers on the LAN. this ensures a reliable connection despite was Software you computers are using.
2. Gives you a robust firewall.
3. Easily allows you to share your internet connection with other computers, printers etc. and easliy allows file sharing etc
4. Improve ping times and dsl speeds.
5. takes the burden from your Mac giving your mac more cpu.
What is the make and model of your modem it may well be that it also has an integrated PPPoE client?

Port forwarding stops working several hours after reset

I have a WRT350N (fw v. 1.03.2). It's connected to an Alcatel ADSL modem (PPPoE configuration). I've configured port forwarding to allow HTTP and SSH into a linux box on my home network (static IP). I am able to get to the linux box from outside for the first few hours after I set up the configuration, but a few hours later I am no longer able to get to it from outside - port forwarding stops working though the settings remain as I'd left them. Over the course of various attempts I've had the external connections just die (404 errors, host not found, etc) and sometimes the connection went to the router - getting the WRT350N login prompt (remote management is turned on, but on port 8080, not 80, so this was unexpected).
The only way I've found to resolve this is to reset to factory defaults and reconfigure. Then it works again for a few hours and shortly is again not forwarding. I've tried other ports (VNC, RDC, telnet, SMTP) and the forwarding stops working on all ports at the same time. My home machines are able to get out to the internet with no problems.
I thought the router had a hardware flaw so i replaced it with an identical model yesterday, and sure enough, today I'm again stuck without external access to my home website.
Any thoughts or suggestions would be welcome.
Thanks,
Nick

I was able to trace the problem to torrent downloads. It seems the router wasn't handling all the concurrent connections when handling torrents. I haven't had problems since i stopped downloading torrent files. I did add a static port mapping and configured utorrent to run on a single port on a machine with a static address but haven't had cause to download any torrent files since then, so i don't know if that will fix the problem.
That being said, i've had no issues since i stopped the torrents.
HTH
Nick

Wireless connection between D-Link WiFi router and Time capsule stopped working

We have an ISP provided D-Link wireless router (DIR-615) to which we wirelessly connected our 2Tb Time Capsule for back up and to connect a USB printer to out network. This worked perfectly for 3 1/2 years, until about a month ago, when the time capsule suddenly decided to go "off line". ie we could no longer access it or the printer via our wireless network. We had changed nothing - just one day it stopped working.
We tried to get it back online with no success. As the 2Tb Time Capsule was almost 7 years old and had had some HDD issues in the passed, we figured it had got old and died and that it was time to replace it; so we bought a new 3Tb Time Capsule, thinking this would get everything back to normal.
However much as we tried, we were also unable to get the new 3Tb Time Capsule to connect wirelessly to the D-Link wireless router. The Airport Utility did not show the D-Link wireless router or its wireless network, although we were (and are) able to see it in Systems Preferences>Networks from all our multiple devises. This in itself seemed odd. No matter what we tried, the Airport Utility would not find the D-Link wireless router and hence we could not add the 3Tb Time Capsule to the existing wireless network.
At the end of the day we got fed up with trying to add the 3Tb Time Capsule to the D-Link wireless network, and connected it via a LAN cable to the D-Link router instead. We then set it up as its own network. Worked gerat. Having done that we thought maybe the old 2Tb Time Capsule might not have been the problem after all, so we tried extending our new 3Tb Time Capsule wireless network using the 2Tb Time Capsule wirelessly. This worked perfectly! And we are now almost back to what we wanted.
So although we have a work around, this means now have 2 separate wireless networks as opposed to the original single wireless network where everything talked to everything else.
Can anyone shed any light on any of the following:-
1. Why the original wireless network connection between the D-Link router and the 2Tb Time Capsule just stopped working? Was there some software change from Apple that "decided" D-Link wireless routers were no longer secure; and therefore the TCs could no longer connect to them?
2. Why it was not possible to extend the existing D-Link wireless network using the the new 3Tb Time Capsule?
3. Is there is anyway that we can get back to a single wireless network based around the D-Link wireless router as the primary router connecting to the modem, where the 2 Time Capsules connect as "wireless satellite base stations"?

1. Why the original wireless network connection between the D-Link router and the 2Tb Time Capsule just stopped working? Was there some software change from Apple that "decided" D-Link wireless routers were no longer secure; and therefore the TCs could no longer connect to them?
A firmware update to the TC came along and you agreed to it without perhaps even noticing.. it then smashed your setup because Apple do not recommend the setup you were using and it is very poor.
2. Why it was not possible to extend the existing D-Link wireless network using the the new 3Tb Time Capsule?
Because it is such a poor setup that Apple have taken away your ability to choose it unless you know exactly what you are doing.
3. Is there is anyway that we can get back to a single wireless network based around the D-Link wireless router as the primary router connecting to the modem, where the 2 Time Capsules connect as "wireless satellite base stations"?
Yes, this I can help you with.
I have several ways around the problem.. but the first one is.. why use the DIR-615 at all.. it is not a modem.. it is a very ordinary bottom end, poor single band slow wireless router.
Why don't you simply remove the DIR-615 from the network completely.. plug whatever it is the ISP supplies you.. an ethernet connection from whatever that modem is you mentioned into the WAN port of the Time Capsule. And use the TC in some router mode.. same as the DIR-615 was setup.. dhcp or pppoe or whatever.. I doubt the TC cannot match it.
If you have issues please post a few screenshots from the DIR-615 to show how it is setup from the WAN side.. and as long as you are given the username and password or whatever the ISP uses to authenticate then chuck out the DIR-615.
Tell me if that is a goer.. if not we can work out a few other methods..
eg. Simply turn off the wireless in the DIR-615. It is poor cf the TC and there is no need for it.. with the TC in bridge only use the TC for wireless as well as wireless extend with your old TC.
Or setup roaming network where everything uses the same SSID.
Then you will have one wireless network. And it won't matter what as long as it connects.. although IMHO this is not right as the TC is such a superior router now you are wasting your new TC.

The WiFi on my Time Capsule suddenly stopped working

Hi,
Im not sure what to do, hopefully somebody out there is able to help me with this... Suddenly the Wifi stopped working from my TC. I have not changed any settings or anything...
I only use the wifi on my MacBookPro and on my iPhone 4S. I was streaming a movie this morning and everything was working fine. Then a few hours later when my computer is trying to connect to the wifi "PPPoE Connecting" scrolls next to the wifi-symbol, and nothing happens. My iPhone connects to the Wifi, but I am not able to surf the net or check my emails...
My MacBook can find the TC and all the data I have stored on it, it is only the wifi that is not working.
I have tried to switch it off and on again, but nothing helps...
I really hope that someone out there might know what happened and what I can do about it???
/Eva

Is it the AC model.. tall one?? If not the exact model model please from the rubber mat on the bottom.. A1xxx ..please don't give us the serial number.. that is harder to work with.
Please tell us the whole network setup..
What modem you use? make and model helps..
Is the modem running also as the main router or is bridged?
Is the TC router or bridge?
You have power cycled the TC .. have you power cycled the whole network? Power on in correct order.. modem.. wait two min.. TC .. wait 2min then the clients.
No luck factory reset.. see method below.
Redo the setup.
This time use all short names, no spaces and pure alplhanumeric.
ie TC name = TC
Name of 2.4ghz = TC24ghz
Name of 5ghz = TC5ghz (please set a different name for 5ghz).
The Factory Reset TC Gen1-4. Or AE Gen1-5
Unplug your TC/AE. Hold in reset. and power the TC/AE back on.. all without releasing reset and keep holding in for about 10sec.
Release it when the status light flashes rapidly. If it doesn’t flash rapidly you have missed it and try again.
Be Gentle! Feel the switch click on. It has a positive feel.. add no more pressure after that.
TC/AE will reboot after a couple of minutes with default factory settings and will wipe out previous configurations.
No files are deleted on the hard disk.. No reset of the TC deletes files.. to do that you use erase from the airport utility.
Factory reset TC Gen 5 or AE Gen 6
Hold in reset for about 5sec until the status light flashes quickly.
If your AirPort AE or TC still doesn’t respond, do a similar reset to the Gen1-4.
Unplug your AE/TC .. hold in reset and power the TC/AE back on.. without releasing the reset.. wait until status led flashes rapidly.

IPhone 5 and iPad mini's usb personal hotspot on 10.8.4 suddenly stopped working!

Let me make it clear that its working fine on wifi and bluetooth on both the devices. for some reason, it has stopped working via usb on both the devices at once. i have a MBP 2010 with Mountain Lion 10.8.4
i have tried with different lightning cables, including the one bundled.
on connecting the ipad for the first time the mac just powered off without any error/warning/ or even freezing. upon the next power on it didnt give any message about recovering from an error.
i am wondering if this is the mac's version of USB OVER CURRENT / OVER VOLTAGE!
I found this three lines of message generated in console when connect the devices with personal hotspot via USB on.
16/06/13 12:43:25.000 PM kernel[0]: [0xffffff80181e0c00](1)/(5) Device not responding
16/06/13 12:43:25.000 PM kernel[0]: com_apple_driver_AppleUSBCardReaderUMC:: Stop::Controller Reset
16/06/13 12:43:25.000 PM kernel[0]: USBMSC Identifier (non-unique): 000000009833 0x5ac 0x8403 0x9833
16/06/13 12:44:41.000 PM kernel[0]: [0xffffff8017817600](1)/(5) Device not responding
16/06/13 12:44:41.000 PM kernel[0]: com_apple_driver_AppleUSBCardReaderUMC:: Stop::Controller Reset
16/06/13 12:44:41.000 PM kernel[0]: USBMSC Identifier (non-unique): 000000009833 0x5ac 0x8403 0x9833
Please help me get this started.
Thanks.
Neerav

i think this is something to do with os x 10.8.4. it happend after the x.x.4 update. check out this screen shot and see how the personal hotspot with iphone seems different in the menu bar. i dont know from where a pppoe menu came from!?
the icon is also a regular wifi icon instead of the pairing one.

New connections stop working after 31 hours of computer uptime.

I have been using a pppoe connection since I installed archlinux in 2006. This works very well. a network cable is connected to my computer and I use it to dial a pppoe connection. I never had any problems with it.
But a while ago, I thought I would share this connection with my phone so I got a router out of the closet. the ISP's cable is connected to the router now. then my computer is connected to the router with a cable and gets a connection through the router's DHCP server. the phone establishes a wireless connection to the phone.
the lease time is 9 hours.
Now after exactly 31 hours, current connections on computer continue to work (existing downloads) but the computer stops doing new connections. so I cannot browse the internet.
/etc/rc.d/network restart doesn't help
restarting the router doesn't help.
only a computer restart does. how can I troubleshoot the problem?
if I connect the cable directly to my network card at this stage, I can dial the pppoe connection and use internet. it's only connections router through 192.168.1.1 that stop working.
PS. I don't have a windows installation so I have no idea where the problem lies.
Last edited by hussam (2012-06-27 05:04:03)

http://stackoverflow.com/questions/6799 … tain-sites some guy on archlinux has a similar problem.
here's a wireshark log from two occasions. http://hussam.eu.org/capture.zip http://hussam.eu.org/capture2.zip
some notes:
1. rmmoding the network card driver and modprobing it again doesn't help
2. I hibernated for 10 minutes and I was able to extend it by 10 minutes. I actually did try this once before too. I hibernated for an hour and I was able to extend it to 32 hours (31 awake time + one hour hibernation).
3. http://192.168.1.1 will still open.
4. I have to do traceroute -I or -T. router seems to block traceroute without arguments or traceroute -U.

My linksys E1200 stop working when unused for many hours or days...

Hi!
I'm really deceive by my Linksys E1200... If I dont use internet for few days, internet stop working (tablet, computer, cellphone, etc...). Even with my old computer directly connected to the router with a cable. To make it work again, I need to unplug and replug the power cable of the E1200 ... I'm tired of that!!!!
I'm correctly updated (2.0.06) If you can't help me I will change the router and It will not a Sisco product...
I found this comment on an other thread and I really think I'm experiencing the same issue. :
Re: Linksys E1200 - Internet Stops Working
10-22-201311:43 AM
I've seen the same problem with the E1200. It was issued to my by my cable company (RCN) and I need to power cycle it every few days.
I think it has something to do with dhcp renumbering or renewal, but not sure.
I updated to 2.0.06 but that didn't help.
I'm just going to switch to a different router.
Best Regards

Internet Service Provider and Modem Configurations
What ISP Service do you have? Cable or DSL?
What ISP Modem Mfr. and model # do you have?
Is ISP Modem/Service using Dynamic or Static WAN IP addressing?
What ISP Modem service link speeds UP and Down do you have?
Check cable between Modem and Router, swap out to be sure. Link>http://en.wikipedia.org/wiki/CAT6 is recommended.
Check ISP MTU requirements, Cable is usually 1500, DSL is around 1492 down to 1472. Call the ISP and ask.
For DSL/PPPoE connections on the router, ensure that "Always ON" option is enabled.
If the ISP modem has a built in router, it's best to bridge the modem. Having 2 routers on the same line can cause connection problems: Link>http://www.practicallynetworked.com/networking/fixing_double_nat.htm and http://cognitiveanomalies.com/cisco-nat-how-nat-works/. If the modem can't be bridged then see if the modem has a DMZ option and input the IP address the router gets from the modem and put that into the modems DMZ. Also check the routers DHCP IP address maybe conflicting with the ISP modems IP address of 192.168.0.1. Check to see if this is the same on the ISP modem, and if modem can't be bridged, change the DIR router to 192.168.1.1 or .0.254.
I recommend that you have your ISP check the cabling going to the ISP modem, check signal levels going to the ISP modem. For cable Internet, RG-6 coaxial cable is needed, not RG-59. Check for t.v. line splitters and remove them as they can introduce noise on the line and lower the signal going to the ISP modem. Connecting to the ISP modem could result in a false positive as the signal to the modem could be just enough to that point then adding on a router, could see problems. The router operation is dependent upon getting good data flow from the ISP modem and the modem is dependent upon getting good signal from the ISP Service.

My youtube videos stopped working this week. Nothing else has changed. I am using the lastest software on my iphone 5s

My Youtube videos stopped working on my iphone 5s. I have the latest updates on the phone and deleted and reinstalled the Youtube app. Didn't work.

I had major issues using VPN passthrough with PPTP on the RV180W through a PPPoE internet connection. In the end I gave up - I think there are some PPTP servers that the RV180 just has trouble with. I had no problems with 3 other routers straight out the box. Unfortunately I lost access to the VPN server before Cisco could fix.
See thread:
https://supportforums.cisco.com/thread/2174283?tstart=0
Its interesting that it used to work and now doesn't - maybe Verizon or the VPN server have had configuration changes? Or maybe your antivirus has created a different profile for the different router - would be worth temporarily disabling any firewal/antivirus?
It would be good to try a different non-Verizon router if you can get your hands on one to see if Verizon network changes now require special features/settings on the router.

IChat Video Stops Working

Hello
I just upgraded to Leopard doing a clean install. I went to try a video chat with someone and it would not connect at all. So I went to try the test name appleu3test01 which also failed to connect.
I use a Westell 2200 modem with static NAT on to forward all ports my computer. I have tested to see if all ports are correctly opened, and indeed they are. I decided to connect using PPPoE directly from OS X and video started working! However, after a few hours, I went to try again and it failed.
Why would this randomly stop working like that? Even if I don't use the computer it stops working after a few hours.
What could be causing this randomness? Oh, I have the firewall set to Allow all incoming connections, too.

I figured out the problem!
Turning off Internet Sharing resolved the issue and allowed me to connect properly. I know this is not a work around everyone can do, but it works. We shouldn't have to turn that off, though. =[

Itunes wont open and gives me a message saying "Itunes has stopped working". What can I do to fix this?

I use windows vista and I have upgraded my itunes. Now when I open it, it gives me a message saying "itunes has stopped working" and then gives me a message saying it will notify me for a solution. What can I do to fix this so it can open and not give me any more problems???

First you can try;
Try restarting PC and run itunes again!
If error again than perform clean instal of itunes (uninstal first and than instal again)!

Each time I try to synch photos from my Windows 7 PC to my iPad2, iTunes stops working, and the error report says Problem Event Name:     APPCRASH   Application Name:     iTunes.exe   Application Version:     10.3.1.55   Application Timestamp:     4deec35

Each time I try to synch photos from my Windows7 PC to my iPad2, iTunes stops working and the error message is:
Problem Event Name:                          APPCRASH
Application Name:                             iTunes.exe
Application Version:                           10.3.1.55
Application Timestamp:                    4deec351
Fault Module Name:                          ntdll.dll
Fault Module Version:                        6.1.7601.17514
Fault Module Timestamp:                 4ce7ba58
Exception Code:                                  c0000005
Exception Offset:                                0002e3fb
OS Version:                                          6.1.7601.2.1.0.768.3
Locale ID:                                             1033
Additional Information 1:                  0a9e
Additional Information 2:                  0a9e372d3b4ad19135b953a78882e789
Additional Information 3:                  0a9e
Additional Information 4:                  0a9e372d3b4ad19135b953a78882e789
I reloaded iTunes 10 (64 bit) successfully, but the problem remains the same.
Any suggestions?

I looked in the folder from which I want to synch photos, but there is no such thing as an "ipod photo cache" in that folder, or sub-folders, as suggested in the link which you were nice enough to provide.
I have also tried removing photos from my iPad2 Photos App, and "iTunes has stopped working" shows up again as soon as I click on the "Synch photos from" button.

Since I installed a printer software Satellite L300 has stopped working

Hello there!
I'm new here so not really sure if I'm posting in the right place. Mods, please feel free to move to the relevant section, thank you.
OK I have a Toshiba Satellite L300 Laptop and ever since I installed a printer software on Wednesday night, my laptop has suddenly stopped working!
Ever since Thursday night, I have been trying to get it working but I'm faced with this message:
when i load it up it goes to Windows error recovery:
'windows has failed to start.a recent hardware or software change might be the cause
if windows files have been damaged or configured incorrectly,startup repair can help diagnose and fix the problem.if power was interrupted during startup,choose start windows normally'
then it gives two options: Launch startup repair (recomended)
start windows normally
==========
-so i click launch startup repair (reccomended)
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if you do not see your operating system listed, click load drivers to load drivers for your hard disks'.....
but nothing comes up so i click load drivers and it just gives me loads of random folders...and i haven't a clue which ones to load
========
5 years ago Report Abuse
Additional Details
so i just click 'next'
========
then i have 5 options:
-startup repair
-system restore
-windows complete pc restore
-windows memory diagnostic tool
-command prompt
==========
startup repair says it cannot manually fix any problems
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windows memory diagnostics tool says that windows is preventing this
============
but on the system resotre it tells me to type something like: rstrui.exe /OFFLINE:C:\Windows
but i don't know where...i typed it in the command prompt but don't understand how to use it
=========
i also tried to click start windows normally but it won't work

If the problem is installed software, start notebook in safe mode and try to start system restore from there.
Please let me know which options are available. Can you roll back OS few days back?
Are some restore points listed there?

Mozalloc.dll A firefox plug in container has stopped working. I can't get firefox to work for more than 2 mins. before crashing. How do I make this stop?

AdapterDeviceID: 0x9712
AdapterDriverVersion: 8.861.1.2000
AdapterSubsysID: 164c103c
AdapterVendorID: 0x1002
Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:33.1.1
AvailablePageFile: 13967405056
AvailablePhysicalMemory: 6222434304
AvailableVirtualMemory: 3783245824
BIOS_Manufacturer: Hewlett-Packard
BlockedDllList:
BreakpadReserveAddress: 46661632
BreakpadReserveSize: 41943040
BuildID: 20141113143407
CrashTime: 1417153956
EMCheckCompatibility: true
EventLoopNestingLevel: 1
FramePoisonBase: 00000000f0de0000
FramePoisonSize: 65536
InstallTime: 1416895140
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D2D? D2D+ DWrite? DWrite+ D3D11 Layers? D3D11 Layers+
ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
ProductName: Firefox
ReleaseChannel: release
SecondsSinceLastCrash: 175
StartupTime: 1417153798
SystemMemoryUsePercentage: 25
Theme: classic/1.0
Throttleable: 1
TotalPageFile: 16630353920
TotalPhysicalMemory: 8316153856
TotalVirtualMemory: 4294836224
URL: https://support.mozilla.org/en-US/questions/new/desktop/fix-problems/form?search=mozalloc.dll&step=aaq-question
Vendor: Mozilla
Version: 33.1.1
Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [UDP/IP] : 2 : 2 :
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [TCP/IPv6] : 2 : 1 :
MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [RAW/IPv6] : 2 : 3 :
RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll
RSVP TCP Service Provider : 2 : 1 :
RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll
RSVP UDP Service Provider : 2 : 2 :
useragent_locale: en-US
This report also contains technical information about the state of the application when it crashed.
AND:
A plugin container for firefox has stopped working.
Problem signature:
Problem Event Name: APPCRASH
Application Name: plugin-container.exe
Application Version: 33.1.1.5430
Application Timestamp: 54656826
Fault Module Name: mozalloc.dll
Fault Module Version: 33.1.1.5430
Fault Module Timestamp: 54654321
Exception Code: 80000003
Exception Offset: 00001425
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

Try creating a new Profile by following the steps from [[Managing Profiles]] [[Troubleshooting extensions and themes]] and also [[The Adobe Flash plugin has crashed]]

HT1689 I can reach the iTunes Store from my iPod Touch, but it will not open on my PC running Windows 7. Message shows that iTunes has stopped working. This happens every time. I have updated iTunes Software. Will not solve the problem. What is wrong

I have uninstalled iTunes several times and reinstalled it on my PC running Window 7 with all updated loaded. When I click on the iTunes Store Box, Nothing happens except for a message that reads:
          iTunes has stopped working.
The following items give me a choice, but no answer comes up. The computer will shut down the website.
          "Check online for a solution and close the program"
          "Close the program."
There is an item below the box that is selectable for View problem details. When clicked a long list of items show up. I have listed some of the problems as written, but I do not understand them. I know the iTunes Store has been available on earlier versions of of iTunes but is not on this version. How can we go back and download an earlier version of iTunes?
     Here are some of the Problem Details:
     "Problem signature: APPCRASH
     Application Name:     iTunes.exe
     Application Version: 11.0.1.12
     Application Timestamp: 50c8fc7e"

I had this exact same problem. I found this fix and it worked for me.
Step 1:
Browse to C:\Program Files (x86)\Common Files\Apple\Apple Application Support and copy the filen named QTMovieWin.dll.
Step 2:
Browse and past that file into C:\Program Files (x86)\iTunes.
Hope this helps you. I wish I could remember where I saw this originally so I could thank them.
Good Luck.
Anthony

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