Pre-load form values before create a new Support Request

We are trying to send some values to the CRM from our system, So a User just need to click a button and He will see the CRM with some pre-loaded values, and then he will create the case after completing other fields.
Is possible to send POST - GET values?
Any suggestion?
Thanks

The values are dynamic, so is not possible to use always the same default values.
Right now we are creating the cases using a web service when someone clic on a link. The main problem here is that our users doesn't complete all the fieds and they close their window. so we have a lot of "cases" created without the entire information. That's why i'm looking a way to complete a form without using a web service (because it creates the cases)
Best Regards

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