Preferences for HP Envy 5530 All mine are locked don't know how to change to get them unlocked

I bought HP Envy 5530 thinking great I can have instant ink cartridges and great its wireless so I don't have to have cables.  My problems are that when I print I cannot change the print preferences.  Every option is locked for me and I don't know how to change them - is this because I am wireless.  I just want to be able to print not online but from my laptop for crafting at home??  Pleae help I have been in this state for months now and I can't seem to get help from Customer Support???

This might happen if you are not logged in as the administrator. Does this still happen when you are logged in as the administrator? 
http://windows.microsoft.com/en-ca/windows7/how-do-i-log-on-as-an-administrator
Also, to provide the best print quality, when you select certain print setting combinations, other preferences which cannot be applied are grayed out.
Are all the preferences locked or only some?
I work for hp.

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