Premiere Elements 13 Eyedropper for white balance, gray, and black NOT WORKING. Help!

I'm using Premiere Elements 13.1 on an iMac, and trying to adjust the white balance on a clip with ZERO success. The main reason for this is that I cannot utilize the "eyedropper" selector; I know what should appear white, gray, and black, but cannot select those items.
In the Three-Way Color Corrector there are Eyedroppers to use to specify areas of known color range. I have tried without success to select ANY of the eyedroppers...
I have clicked on it - NOTHING
I have held the left mouse on it and attempted to drag it onto the frame - NOTHING
I have right-clicked it - NOTHING
The eyedroppers are not greyed out and they do respond when clicked. I have hit Reset button galore. I have restarted the program.
I have held my mouth funny - NOTHING :-)
When my cursor is hovering over the tool, it changes to an eyedropper. If I click, nothing happens when the cursor is moved - the cursor changes right back into its regular arrow shape. The cursor does nothing to the image if an item is clicked....there is no change to anything on the monitor.
I am a longtime Photoshop user but new to Premiere Elements. This dropper seems to work nothing like the PS ones. In fact, it doesn't work at all...so far.
Can someone please tell me what I need to do to simply select the eyedropper and take it onto the image and select the white (or gray or black)??? Before I go bananas (may be too late)? THANK YOU!

Still not working. I think the root cause of the problem is the mechanics of using the tool itself; I hope this screen shot shows up below ...
Here I have APPLIED EFFECTS open, and have selected Midtones (Greys) to be expanded so that the eyedropper and other details appear:
Now, just below where it has a box and "Impacted frame area in white" (which I know is a checkbox allowing the area effected to be seen), there is a little color box and an eyedropper.
What EXACTLY do I do to select (activate) the eyedropper and subsequently tell the program what I feel should be grey in the selected clip?
As mentioned before, I can click it and the cursor briefly changes to the same shape as the eyedropper. But as soon as I move the cursor a fraction, it changes back to an arrow (normal cursor) shape. Even then, going to the area I need to select in the image, and then clicking it, does exactly nothing to the appearance of the image shown -- even if the colors start way off. No correction at all. It is as if the tool does nothing. The color wheels below all this DO work however - it's just the eyedropper that doesn't do anything. This just cannot be Adobe's intention. I am convinced there must be some flaw in how I am selecting the tool itself. And the user guide - needless to say - is worthless in explaining the mechanics.
So very frustrating. This appears to be the only thing wrong with the program - nothing else seems amiss.
NOTE: To add insult to injury, this promised white/gray/black balance feature and the three-way-color corrector is the SOLE REASON I purchased the software. Funny.

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Premiere Elements 13 Eyedropper for white balance, gray, and black NOT WORKING. Help!

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