Premiere Pro 4.1.0.0 unexpected quits on start-up/ C++ error Message appears
Hello guys,
I have a strange problem with my Premiere Pro version. From one day to another it won't start anymore.
Every time I want to start the Software it quits with the error message that there is a problem with C++ File (\...\...\Src\Win\WinPathUtils.cpp -504) that seems to be corrupeted.
Here some sys-spec for further Infos:
Asus P6T WS
core i7 920 @ 2,67 GHz
6GB DDR3-RAM
Nvidia Quadro FX 3800
OS: Win7 64-bit RC1
I attach the error-log, because i don't have a screenshot at the moment.
Can somebody help, please.
<?xml version="1.0"?>
<!DOCTYPE crashreport SYSTEM "AdobeCrashReporter.dtd">
<crashreport version="1.1" crVersion="3.0.20080806" applicationName="Adobe Premiere Pro CS4" applicationVersion="4. 1. 0. 0" build="unknown">
<time year="2009" month="12" day="18" hour="11" minute="52" second="30"/>
<user guid="e48ea60d-2b23-48cf-839d-de697dc305a0"/>
<system platform="windows" osversion="6.1.7100 SP 0.0" applicationlanguage="Sprachneutral" userlanguage="de_DE" oslanguage="de_DE" ram="6135" machine="Intel(R) Core(TM) i7 CPU 920 @ 2.67GHz" model="Intel64 Family 6 Model 26 Stepping 4" cpuCount="8" cpuFreq="2672 MHz" busFreq="" locale="Deutsch (Deutschland)"/>
<crash exception="EXCEPTION_BREAKPOINT" instruction="0x0052df50">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x0052df50" symbolname="dvacore::debug::DVA_DebugBreak"/>
<stackStatement index="1" address="0x005afd1a" symbolname="dvacore::utility::ThreadSafeMessageDialog"/>
<stackStatement index="2" address="0x0052df09" symbolname="dvacore::debug::BreakAfterContractDialog"/>
<stackStatement index="3" address="0x770adfee" symbolname="RtlFreeHeap"/>
<stackStatement index="4" address="0x0026a52a" symbolname="ASL::PathUtils::IsNormalizedPath"/>
<stackStatement index="5" address="0x770ae134" symbolname="RtlFreeHeap"/>
<stackStatement index="6" address="0x770adf2e" symbolname="RtlAllocateHeap"/>
<stackStatement index="7" address="0x770ae134" symbolname="RtlFreeHeap"/>
<stackStatement index="8" address="0x770adf2e" symbolname="RtlAllocateHeap"/>
<stackStatement index="9" address="0x770adfee" symbolname="RtlFreeHeap"/>
<stackStatement index="10" address="0x76091488" symbolname="HeapFree"/>
<stackStatement index="11" address="0x73c84c39" symbolname="free"/>
<stackStatement index="12" address="0x770ae134" symbolname="RtlFreeHeap"/>
<stackStatement index="13" address="0x73ab1117" symbolname="std::char_traits<wchar_t>::_Copy_s"/>
<stackStatement index="14" address="0x005091d8" symbolname="std::basic_string<unsigned short,std::char_traits<unsigned short>,dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >::assign"/>
</thread>
</backtrace>
<registerSet>
<register name="EAX" value="0x00000000"/>
<register name="EBX" value="0x00000000"/>
<register name="ECX" value="0x00000000"/>
<register name="EDX" value="0x00000000"/>
<register name="ESI" value="0x005afb1e"/>
<register name="EDI" value="0x00000000"/>
<register name="ESP" value="0x0018e828"/>
<register name="EBP" value="0x00000000"/>
<register name="EIP" value="0x005091d8"/>
<register name="EFL" value="0x00000246"/>
</registerSet>
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<binaryImage start="0x6c4d0000" end="0x6c5b3000" type="__TEXT" path="C:\Program Files (x86)\Adobe\Adobe Premiere Pro CS4\FileInfo.dll"/>
<binaryImage start="0x733a0000" end="0x733dc000" type="__TEXT" path="C:\Windows\System32\oleacc.dll"/>
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<binaryImage start="0x099c0000" end="0x09ac4000" type="__TEXT" path="C:\Program Files (x86)\Adobe\Adobe Premiere Pro CS4\HSL.dll"/>
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<binaryImage start="0x0a0b0000" end="0x0a474000" type="__TEXT" path="C:\Program Files (x86)\Adobe\Adobe Premiere Pro CS4\HandlerTitler.dll"/>
<binaryImage start="0x0a490000" end="0x0a62f000" type="__TEXT" path="C:\Program Files (x86)\Adobe\Adobe Premiere Pro CS4\WRServices.dll"/>
<binaryImage start="0x0a640000" end="0x0a6a2000" type="__TEXT" path="C:\Program Files (x86)\Adobe\Adobe Premiere Pro CS4\TitleRenderer.dll"/>
<binaryImage start="0x0a6c0000" end="0x0a89e000" type="__TEXT" path="C:\Program Files (x86)\Adobe\Adobe Premiere Pro CS4\TitleLayer.dll"/>
<binaryImage start="0x0a8b0000" end="0x0ab63000" type="__TEXT" path="C:\Program Files (x86)\Adobe\Adobe Premiere Pro CS4\TitleLayout.dll"/>
<binaryImage start="0x0ab80000" end="0x0abc9000" type="__TEXT" path="C:\Program Files (x86)\Adobe\Adobe Premiere Pro CS4\xerces-depdom_2_7.dll"/>
<binaryImage start="0x0abe0000" end="0x0ace0000" type="__TEXT" path="C:\Program Files (x86)\Adobe\Adobe Premiere Pro CS4\TitleCG.dll"/>
<binaryImage start="0x0acf0000" end="0x0ad76000" type="__TEXT" path="C:\Program Files (x86)\Adobe\Adobe Premiere Pro CS4\TitleCharacterFactory.dll"/>
<binaryImage start="0x6c310000" end="0x6c332000" type="__TEXT" path="C:\Windows\System32\glu32.dll"/>
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<binaryImage start="0x0ad90000" end="0x0ad9f000" type="__TEXT" path="C:\Program Files (x86)\Adobe\Adobe Premiere Pro CS4\TitleImageManager.dll"/>
<binaryImage start="0x0adb0000" end="0x0ade7000" type="__TEXT" path="C:\Program Files (x86)\Adobe\Adobe Premiere Pro CS4\FontEngine.dll"/>
<binaryImage start="0x0ae00000" end="0x0ae12000" type="__TEXT" path="C:\Program Files (x86)\Adobe\Adobe Premiere Pro CS4\BravoInitializer.dll"/>
<binaryImage start="0x0ae30000" end="0x0af21000" type="__TEXT" path="C:\Program Files (x86)\Adobe\Adobe Premiere Pro CS4\ACE.dll"/>
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<binaryImage start="0x6b9b0000" end="0x6bc5e000" type="__TEXT" path="C:\Program Files (x86)\Adobe\Adobe Premiere Pro CS4\CoolType.dll"/>
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<binaryImage start="0x0b0e0000" end="0x0b174000" type="__TEXT" path="C:\Program Files (x86)\Adobe\Adobe Premiere Pro CS4\HandlerSourceMonitor.dll"/>
<binaryImage start="0x0b190000" end="0x0b2d6000" type="__TEXT" path="C:\Program Files (x86)\Adobe\Adobe Premiere Pro CS4\HandlerProject.dll"/>
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<binaryImage start="0x0b3a0000" end="0x0b3fb000" type="__TEXT" path="C:\Program Files (x86)\Adobe\Adobe Premiere Pro CS4\HandlerMediaBrowser.dll"/>
<binaryImage start="0x0b410000" end="0x0b44d000" type="__TEXT" path="C:\Program Files (x86)\Adobe\Adobe Premiere Pro CS4\HandlerMetadataEditor.dll"/>
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</binaryImageSet>
</crash>
<reproSteps>
</reproSteps>
</crashreport>
OK....does anyone have an answer for this? I have contacted Adobe and receive no anwer yet. I am running Vista with latest SPs. My CS4 applications are on a Quad 64 bit machine with plenty of RAM and storage.
I was using Premier Pro to edit a project and it suddenly began to re-conform and index the timeline clips. Everything at worked fine previous. Also when trying earlier to make a sub-clip the sytem kept looping the sound track with a small portion of the file. Then the system froze up.
After restarting I get a splash screen and then the debug screen that indicates [..\..\Src\Win\WinPathUtils.cpp-504]. At that point the splash disappears and nothing starts. Since this I have checked the following other Adobe products: SoundBooth, After Effects, Media Encoder, and they have the same issue.
This is rediculous I have used Avid Liquid Edition for years and not experienced anything as frustrating as Adobe video/sound products. If I did not have so much money invested I would dump them in an instant. I am traveling and don't have my Liquid computer with me so I am stuck.
Any help would be greatly appreciated. I don't know where to start other than shutting down and re-booting which did not help.
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This is the FCX forum. -
OnLocation Unexpectedly Quits On Start-up
Adobe OnLocation™ CS5 (Unexpectedly quit... Seeking fix.. Reinstall still same.)
Legit serial of Master Collection. Downloaded trial from Adobe to install.
Windows 7 Home (Genuine) 64bit
Intel Core i5
Any suggestions on how to determin what is failing or how to fix it?
Right click run as administrator still same crash error.
Run in different admin account still same crash error.
Install on different system, same crash error. o_0
Here is the crash data report:
<?xml version="1.0"?>
<!DOCTYPE crashreport SYSTEM "AdobeCrashReporter.dtd">
<crashreport version="1.1" crVersion="3.0.20090804" applicationName="Adobe OnLocation" applicationVersion="5.0.0.0" build="496w">
<time year="2011" month="1" day="14" hour="21" minute="42" second="42"/>
<user guid="3e822122-fc80-4f94-ba62-6cd3a1adadea"/>
<system platform="windows" osversion="6.1.7600 SP 0.0" applicationlanguage="English (United States)" userlanguage="en_US" oslanguage="en_US" ram="8182" machine="Intel(R) Core(TM) i5 CPU 750 @ 2.67GHz" model="Intel64 Family 6 Model 30 Stepping 5" cpuCount="4" cpuFreq="2666 MHz" busFreq="" locale="English (United States)"/>
<crash exception="EXCEPTION_ACCESS_VIOLATION" instruction="0x1f6d3792">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x1f6d3792" symbolname="unknown"/>
<stackStatement index="1" address="0x69052df9" symbolname="DllGetClassObject"/>
<stackStatement index="2" address="0x69058bbe" symbolname="DllGetClassObject"/>
<stackStatement index="3" address="0x69058a6b" symbolname="DllGetClassObject"/>
<stackStatement index="4" address="0x6905893f" symbolname="DllGetClassObject"/>
<stackStatement index="5" address="0x690597e5" symbolname="DllGetClassObject"/>
<stackStatement index="6" address="0x690596fe" symbolname="DllGetClassObject"/>
<stackStatement index="7" address="0x1f6d3c1d" symbolname="unknown"/>
</thread>
</backtrace>
<registerSet>
<register name="EAX" value="0x1f6d3770"/>
<register name="EBX" value="0x00000000"/>
<register name="ECX" value="0x00000000"/>
<register name="EDX" value="0x0018d84c"/>
<register name="ESI" value="0x077cd538"/>
<register name="EDI" value="0x00000000"/>
<register name="ESP" value="0x0018dde8"/>
<register name="EBP" value="0x00000000"/>
<register name="EIP" value="0x1f6d3c1d"/>
<register name="EFL" value="0x00010246"/>
</registerSet>
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</crash>
<reproSteps>
</reproSteps>
</crashreport>xSx...: One of the developers checked the crash log that you included but said that it doesn't reveal the cause.
It's possible that OL is having trouble with a camera or some other device that it thinks is a camera. Please try disconnecting all devices that are connected via FireWire, deleting the app settings again, and then launching. If you have a webcam, please disconnect or disable it as well.
If that doesn't do the trick, then my next suspicion is that something has gone awry with activation, in which case we'll have to bring in somebody better versed in that side of things.
recola4: Since you're having trouble with two programs, I'm even more suspicious of an activation issue. I suggest that you post on the Premiere Pro and After Effects forums since the people from those teams are not likely to run across your post here on the OnLocation forum.
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