Premiere Pro crashes when importing audio

I am using Premiere Pro CC, 2014.0.1 Release, 8.0.1 (21) Build
This is updated
Operating System: Windows 8.1 64-bit (6.3, Build 9600)
Using AVI and WMV videos. The audio file I am trying to import is MP3 Format Sound (.mp3)
The error message is Adobe Premiere Pro CC 2014.0 has stopped worked, below that it indicates that Windows is looking for a solution.
Trying to put an audio in with my assets, so I can add it to the sequence.
This is the first time I've tried to do this one my Windows 8 laptop.
Google Chrome is running, Articy Draft 2 is also open. All other programs are background programs.
No 3rd party effects or codecs are installed.
System Manufacturer: ASUSTeK COMPUTER INC., Processor: Intel(R) Core(TM) i7-4700HQ CPU @ 2.40GHz (8 CPUs), ~2.4GHz, Memory: 16384MB RAM, DirectX Version: DirectX 11,
I have a Nvidia so I don't believe I am using  Mercury Playback Engine GPU Acceleration
It also happens when I go into the Media browser in my music folder.crash

We're going to need more information: http://forums.adobe.com/message/4200840#4200840
Do you get any error message or crash report?

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